Install and Launch errors

[Raolan]

<p>I just installed EQII on a brand new system (Win 7 x64) using the Station Launcher. Once EQII is installed the launcher runs a scan and comes back with an error stating it can not verify the file size of Ip_temp/UI/default/eq2ui_newcharscene2.xml. The file in the directory still has the .gz extension so I don't know if it isn't decompressing properly or if it's even supposed to decompress. The file is only 19KB and is listed as a GZ file.</p><p>I tried loading from the directory to make sure it wasn't a Station Launcher issue and I am getting an error stating xul.dll is missing. I'm not sure if this is a conflict with me using Firefox 4.0 or not with 3.x never having been installed on this system.</p><p>I've deleted the Ip_temp folder several times and let the Station Launcher reinstall it. I've also removed the entire directory and let the Launcher install the entire program, still getting the same errors.</p><p>Any suggestions would be appreciated.</p>

[Adir]

<p>Getting the same problem.  Was doing a full re-install to try to fix a potentially corrupted file problem, and on patching ran into that same issue.  However, I do note that both the official EQ/EQ2 sites are both unreachable, for some reason.  Going to guess there is a connection, here.  Been about four hours, though, so not sure what's going on.</p><p>Oh, and I'm also on a Win 7, 64 bit system, though I'm not sure that matters in this case.</p>

[betatester7]

<p>I've the same problem <img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" /></p>

[TSR-JoshuaM]

<p>Station Launcher is an older patch method of ours.  While we still maintain it on the developmental end, we do recommend you make the transition to our latest LaunchPad for Everquest II available below.</p><p>The GZ file is a package, like a zip or rar, and can be extracted with most tools intended for that.  What you can do is extract the specified file manually and put it in to the proper folder and that should get you past that error, but beyond that I gotta say download our latest LaunchPad below.</p><p><a href="http://launch.soe.com/eq2" target="_blank">[EQII] LaunchPad</a></p>

[Peogia]

<p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p>Station Launcher is an older patch method of ours.  While we still maintain it on the developmental end, we do recommend you make the transition to our latest LaunchPad for Everquest II available below.</p><p>The GZ file is a package, like a zip or rar, and can be extracted with most tools intended for that.  What you can do is extract the specified file manually and put it in to the proper folder and that should get you past that error, but beyond that I gotta say download our latest LaunchPad below.</p><p><a href="http://launch.soe.com/eq2" target="_blank">[EQII] LaunchPad</a></p></blockquote><p>This reminds me of the mmo Lord of the Rings that didn't support 64bit windows and I had to spend a hour with tech support rewriting and making new game files to get the mmo to run on 64bit windows</p>

[TSR-JoshuaM]

<p><cite>Peogia wrote:</cite></p><blockquote><p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p>Station Launcher is an older patch method of ours.  While we still maintain it on the developmental end, we do recommend you make the transition to our latest LaunchPad for Everquest II available below.</p><p>The GZ file is a package, like a zip or rar, and can be extracted with most tools intended for that.  What you can do is extract the specified file manually and put it in to the proper folder and that should get you past that error, but beyond that I gotta say download our latest LaunchPad below.</p><p><a href="http://launch.soe.com/eq2" target="_blank">[EQII] LaunchPad</a></p></blockquote><p>This reminds me of the mmo Lord of the Rings that didn't support 64bit windows and I had to spend a hour with tech support rewriting and making new game files to get the mmo to run on 64bit windows</p></blockquote><p>Makes sense to me.  Different game, OS related, yup reminds me of a GZ package unable to extract a file too... O.o</p><p>The reality is is that getting an MMO to run on 64bit windows is absolutely nothing like having a problem with our older patcher and being presented our latest and up to date LaunchPad.</p>

[Peogia]

<p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p><cite>Peogia wrote:</cite></p><blockquote><p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p>Station Launcher is an older patch method of ours.  While we still maintain it on the developmental end, we do recommend you make the transition to our latest LaunchPad for Everquest II available below.</p><p>The GZ file is a package, like a zip or rar, and can be extracted with most tools intended for that.  What you can do is extract the specified file manually and put it in to the proper folder and that should get you past that error, but beyond that I gotta say download our latest LaunchPad below.</p><p><a href="http://launch.soe.com/eq2" target="_blank">[EQII] LaunchPad</a></p></blockquote><p>This reminds me of the mmo Lord of the Rings that didn't support 64bit windows and I had to spend a hour with tech support rewriting and making new game files to get the mmo to run on 64bit windows</p></blockquote><p>Makes sense to me.  Different game, OS related, yup reminds me of a GZ package unable to extract a file too... O.o</p><p>The reality is is that getting an MMO to run on 64bit windows is absolutely nothing like having a problem with our older patcher and being presented our latest and up to date LaunchPad.</p></blockquote><p>for lord of the rings they claimed the patcher was missing the commands for 64bit windows so it got errors similar to the stationlauncher and could never finish patching with out the patcher being manually modified</p><p>for stationlauncher i am not sure what changed I think the issues started after streamer originally first came out i have not got a strait answer from phone support live txt support ect why stationlauncher always fails with a ui message</p><p>is there any eta when they will make a lp3 like the stationlauncher with all the features the stationlauncher has with friends list and a list of all soe games including dc universe and selecting character before entering game</p><p>as it stands right now lp3 is a massive royal annoyance and a downgrade even from lp1 </p><p>lp1 has character select lp3 doesn't thats going to add massive delays to logging in also lp3 seams to go idle or hang after being launched it sits at soe logo for about 30 seconds before the launcher starts doing anything</p>

[TSR-JoshuaM]

<p><cite>Peogia wrote:</cite></p><blockquote><p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p><cite>Peogia wrote:</cite></p><blockquote><p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p>Station Launcher is an older patch method of ours.  While we still maintain it on the developmental end, we do recommend you make the transition to our latest LaunchPad for Everquest II available below.</p><p>The GZ file is a package, like a zip or rar, and can be extracted with most tools intended for that.  What you can do is extract the specified file manually and put it in to the proper folder and that should get you past that error, but beyond that I gotta say download our latest LaunchPad below.</p><p><a href="http://launch.soe.com/eq2" target="_blank">[EQII] LaunchPad</a></p></blockquote><p>This reminds me of the mmo Lord of the Rings that didn't support 64bit windows and I had to spend a hour with tech support rewriting and making new game files to get the mmo to run on 64bit windows</p></blockquote><p>Makes sense to me.  Different game, OS related, yup reminds me of a GZ package unable to extract a file too... O.o</p><p>The reality is is that getting an MMO to run on 64bit windows is absolutely nothing like having a problem with our older patcher and being presented our latest and up to date LaunchPad.</p></blockquote><p>for lord of the rings they claimed the patcher was missing the commands for 64bit windows so it got errors similar to the stationlauncher and could never finish patching with out the patcher being manually modified</p><p>for stationlauncher i am not sure what changed I think the issues started after streamer originally first came out i have not got a strait answer from phone support live txt support ect why stationlauncher always fails with a ui message</p><p>is there any eta when they will make a lp3 like the stationlauncher with all the features the stationlauncher has with friends list and a list of all soe games including dc universe and selecting character before entering game</p><p>as it stands right now lp3 is a massive royal annoyance and a downgrade even from lp1 </p><p>lp1 has character select lp3 doesn't thats going to add massive delays to logging in also lp3 seams to go idle or hang after being launched it sits at soe logo for about 30 seconds before the launcher starts doing anything</p></blockquote><p>Station Launcher is an older patch method.  We are instructed to move everyone over to LP3 if they have issues with the OLDER patch methods.  Would you prefer that I just left out a possible workaround that could save people time?  I'd hope not.</p><p>As for your opinion on LP3, of which I personally disagree with, and you concerns and feedback, you should take those to the LaunchPad forums directly.  The LaunchPad sticking at the SOE screen for 30 seconds is not how it is supposed to work nor is it how it works on any test cases today, at home, or for the numerous customers I have already supported this morning.  I would be more than happy to help you look in to what is causing the delays on your PC, network, or anywhere in between.  </p><p>It takes my low-end, E7300 with 2GB of ram on a DSL connection (my wifes computer at home) about 3 seconds to get past the SOE screen.  Adobe Flash Player is initializing and connecting at this stage.  I would start by reinstalling the update for it and making sure you have no antivirus protecting your EQ2 folder as this has also caused delays with starting the LaunchPad.</p><p>As for the Character Select feature, I feel a bit silly repeating this to you since you are already well aware from the other thread you have repeated these complaints on, but we took that feature out of LP3 temporarily while it is being fixed. </p><p>Heres a link to the LaunchPad forums.  The majority of your complaints would be best addressed there.  I'll help you troubleshoot, they'll listen to your feedback.</p><p><a href="http://forums.station.sony.com/station/forums/list.m?category_id=56">http://forums.station.sony.com/stat...?category_id=56</a></p>

[Adir]

<p>Thanks for the heads-up on the launcher status.  I hadn't heard that the StationLauncher was now passe.  Went back to the original LaunchPad (since I use EQ2Map) and had no problems at all.</p><p>Hopefully the EQ2Map people will be able to work it with the streaming launcher at some point.</p>

[TSR-JoshuaM]

<p><cite>Adir wrote:</cite></p><blockquote><p>Thanks for the heads-up on the launcher status.  I hadn't heard that the StationLauncher was now passe.  Went back to the original LaunchPad (since I use EQ2Map) and had no problems at all.</p><p>Hopefully the EQ2Map people will be able to work it with the streaming launcher at some point.</p></blockquote><p>EQ2Map works just fine with my streaming LaunchPad.  What isn't working for you?  The only thing I am aware of is that you can't launch our game through EQ2Maps and will need to launch the LaunchPad as intended.</p>