Can't log on using launchpad

[Galtavok]

<p>For some reason I can't enter the game.</p><p>I'm using the launchpad (streaming client). When I click the "Play" button, I get this error message:</p><p><img src="http://i53.tinypic.com/k1co0o.jpg" width="485" height="242" /></p><p>- I have tried to log on, on 2 diff computers. I get the same error messages.</p><p>- I was able to log on without problems about 3-4 hours ago on both computers.</p><p>- I have tried to log on 2 different accounts, same problem.</p><p>- I have not used the computers for anything else, not installed or un-installed anything, during these past 3-4 hours.</p><p>- The path the error-message is refering to (E: ) is my DVD-drive for some reason.</p><p>Since nothing has changed client-side on either computer between the succesful and unsucesful log-ins, I feel pretty confident in saying the problem is not with my machine (re-boot, re-install, delete .ini-files, delete cache etc will not help). Any patches or updates been pushed out the last couple of hours?</p>

[Tricepa]

<p>hey</p><p>same pb since 1hour</p>

[TSR-JoshuaM]

<p>I just checked the server side logging for your connection attempt and you are returning a 2048 error (which you should be able to see in your LaunchPad.log).  This is a security block error.  While I do not doubt that you did not change anything on your end, things can change without your interaction at all.  Automatic updates, ISP changes, our own updates and client revisions, these can all affect your security software by invalidating any previously set exceptions as the executable has changed enough to be considered different.  These are just ideas of what may be behind the error.</p><p>Double check your running firewalls, anti-virus, and security suite software.  This is just a general step, you mention it occurs on another PC so I do believe the block starts in your router or within your ISP.  If double checking all of your own configurations does not prove successful, I do have a test that can help us identify exactly where the block is occurring.</p><p><p>I need you to bring up a run dialog box. You can do this by pressing and holding the Windows key on your keyboard and tapping the R key.</p><p>In the box that pops up I need you to type cmd and press Enter (If you're using Windows Vista/7 press ctrl-shift-enter).</p><p>This is going to bring up an old “DOS box” don’t worry it’s just text.</p><p>You’ll need to type in the following commands one at a time. Remember to put spaces between all the words, unless there’s a special character like / or . in front of the word. Then you’ll want to keep that symbol and the word together.</p><p>If you’re having a lot of trouble you can also just copy and paste the text out of this email and into the DOS box.</p><p>These commands can take a while to run so please wait for the blinking cursor to appear since you won’t see any output to your screen. For the pathping commands you might even want to go grab some coffee, or a sandwich between lines.</p><p>So, all set? Here’s the commands:</p><p>   ipconfig /all > c:eq2info.txt </p><p>   tracert unrest.everquest2.com >> c:eq2info.txt</p><p>   tracert najena.everquest2.com >> c:eq2info.txt</p><p>   tracert befallen.everquest2.com >> c:eq2info.txt</p><p>   pathping unrest.everquest2.com >> c:eq2info.txt</p><p>   pathping najena.everquest2.com >> c:eq2info.txt</p><p>   pathping befallen.everquest2.com >> c:eq2info.txt</p><p>If you’re curious what you’re saving for us, try the commands again but without the >’s or the stuff after them. Go ahead, I’ll wait… Pretty confusing huh? Don’t worry I speak gibberish fluently and can translate it for you.</p><p>Ok now that you’re done with that, you’ll have a file on your hard drive called “eq2info.txt”. If you go into your hard drive you’ll find it right in the main folder. To get there, just do that Windows key and R trick from earlier, and type C: and press enter. The file will be in there. Just send that file into me, I’ll translate it and figure out what happened to your connection, then I’ll let you know. No worries it’ll be pretty painless, but we might need you to contact another company if it’s not something on your computer that’s doing this.</p></p>

[Kurbul]

<p>I have the same problem with launching on UK servers.</p><p>But, if I switch to US servers, all is ok.</p>

[Pogball]

<p>Also getting this now...</p>

[Dark Ro]

<p>I have this exact problem too, here are my details:</p><p> <span ><p>I was playing EQ2 fine for the last 5 days I was playing it about an hour ago. I just bought the DoV expansion through the take flight promotion, while my character was logged in to the game. I closed the game and now every time I try to load the game I get this message.</p><p>EverquestII has detected an unrecoverable error and must shutdown.</p><p><verify> E:liveeq2gameclientsrcClientApp.cpp (3977):Failed to initialize [Removed for Content] system: error during initialization</p><p>(http://eq2.patch.station.sony.com/patch/eq2/assets/common/)00430d09 bc00001d</p><p>So far I have tried uninstalling the game and deleting all traces of it in C:UsersPublicSony Online Entertainment</p><p>I reinstalled using the latest streaming client (it has a DoV splash screen when I first start it)</p><p>It downloads about 68mb then says play. Every time I click play I get the above message.</p><p>My boyfriends pc also has eq2 installed on it. I know he logged into the game this morning and everything was fine. I asked him to try after I had this problem and he gets exactly the same message on his computer too.</p></span></p>

[Mankind111]

<p><span >I have same problem. </span></p><p><span >Nothing new installed or un-installed </span><img src="/eq2/images/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" /></p>

[Dark Ro]

<p>Sorry I just wanted to add that I play UK region and this happens when I try to log in to UK.</p><p>When I changed the launcher to US it works fine with no error message.</p><p>Also I have another SOE game (SWG) is installed here, no problems at all with that launcher / game.</p>

[TSR-JoshuaM]

<p>Give it a few and try again.  We're looking in to some possible causes from our end as well and should have them sorted out asap.</p>

[Barrogi]

<p>Exact same error message here...</p><p>(EU - Splitpaw server)</p>

[Sina]

<p>Same problem here.</p><p>EU - German: Valor Server</p><p>When I change the regional settings to US I can login. So I don't think is client side.</p><p>I don't know if this will help. With EU German settings I found this error lines in alertlog.txt everytime I try to login.</p><p>build="SOEBuild=7514L" version="SOEVersionString=2011/4/13 15:54:10" build_type="USER OPTIMIZED" ls_address="none" zone="<None>" loc="  0.00   0.00   0.00" performance="3" alert="E:liveeq2gameclientsrcClientResourceFetcher.cpp(53 4): Unexpected asset HTTP result code: 404"build="SOEBuild=7514L" version="SOEVersionString=2011/4/13 15:54:10" build_type="USER OPTIMIZED" ls_address="none" zone="<None>" loc="  0.00   0.00   0.00" performance="3" alert="E:liveeq2gameclientsrcClientResourceFetcher.cpp(57 9): Failed to retrieve manifest.crc"build="SOEBuild=7514L" version="SOEVersionString=2011/4/13 15:54:10" build_type="USER OPTIMIZED" ls_address="none" zone="<None>" loc="  0.00   0.00   0.00" performance="3" alert="E:liveeq2frameworkcoredevicessrcDirectX9RenderDevi ce.cpp(18350): sRestoreGammaRamp(): Gamma ramps are not saved"</p>

[Gnorbert]

<p>Same problem-EU-Splitpaw</p><p>It was working fine when I logged off last night-no changes on my PC since then (it's been turned off).</p><p>I was able to log in using the exe in the EQ2 folder (bypassing the launcher) but I get a grey screen with my UI layed over the top-I can cast and move around but nothing of the actual world is being drawn.</p>

[TSR-JoshuaM]

<p><cite>Phyrah@Innovation wrote:</cite></p><blockquote><p>Same problem here.</p><p>EU - German: Valor Server</p><p>When I change the regional settings to US I can login. So I don't think is client side.</p></blockquote><p>We'll find out where the block is if its on our end.  In the meantime, just to be thorough, let's see if we can identify anything from you end.  Not claiming its your PCs fault, but we have a test thats run from your end that can identify where a block is occurring even outside of your control.</p><p><p>I need you to bring up a run dialog box. You can do this by pressing and holding the Windows key on your keyboard and tapping the R key.</p><p>In the box that pops up I need you to type cmd and press Enter (If you're using Windows Vista/7 press ctrl-shift-enter).</p><p>This is going to bring up an old “DOS box” don’t worry it’s just text.</p><p>You’ll need to type in the following commands one at a time. Remember to put spaces between all the words, unless there’s a special character like / or . in front of the word. Then you’ll want to keep that symbol and the word together.</p><p>If you’re having a lot of trouble you can also just copy and paste the text out of this email and into the DOS box.</p><p>These commands can take a while to run so please wait for the blinking cursor to appear since you won’t see any output to your screen. For the pathping commands you might even want to go grab some coffee, or a sandwich between lines.</p><p>  Here’s the commands.  Input them 1 at a time.  </p><p>   ipconfig /all > c:eq2info.txt </p><p>   tracert unrest.everquest2.com >> c:eq2info.txt</p><p>   tracert najena.everquest2.com >> c:eq2info.txt</p><p>   tracert befallen.everquest2.com >> c:eq2info.txt</p><p>   tracert valor.everquest2.com >> c:eq2info.txt</p><p>   pathping unrest.everquest2.com >> c:eq2info.txt</p><p>   pathping najena.everquest2.com >> c:eq2info.txt</p><p>   pathping befallen.everquest2.com >> c:eq2info.txt</p><p>   pathping valor.everquest2.com >> c:eq2info.txt</p></p>

[Pogball]

<p>How long is 'a few?'...</p>

[TSR-JoshuaM]

<p><cite>Pogball wrote:</cite></p><blockquote><p>How long is 'a few?'...</p></blockquote><p>As in periodically check.  If its an issue our development can fix, you may not be notified right away that it was fixed.</p>

[Risada]

<p><span ><span style="color: #cae0e6;"> </span><p>Hello, I am all of the sudden getting a Fatal Error trying to login.</p><p>I login 3 hours ago and then it wasnt any problem, but now it is.</p><p>The error says -</p><p>Everquest II has detected an unrecoverable error and must shutdowm</p><p><verify> E:liveeq2gameclientsrcClientApp.cpp(3977):</p><p>Failed to initialize asset system:error during initialization</p><p>(<a href="http://eq2.patch.station.sony.com/patch/eq2/asset/common/">http://eq2.patch.station.sony.com/p...2/asset/common/</a>)</p><p>00430d09</p><p>So has it been a patch during these hours ive been off and screwed it up for me?</p><p>I need help and only have 2 days left on free time.</p></span></p>

[TSR-JoshuaM]

<p>Please read over my suggestions posted above.  Our development is working on identifying what may be wrong on our end as well.</p>

[rapier99]

<p>My wife and I have the same problem (2 different computer) on Splitpaw. ISP is VirginMedia.Changing to a US server I can login, so it might be something with the EU servers (considering all people that wrote about servers here were Splitpaw and Valor)</p><p>Edit: Which email I should sent the generated file to?</p><p>Edit2: Launchpad.log shows *Error: WebApp: log( "Network Security Error: Error #2048 > LOGIN" )</p>

[Risada]

<p>My question was, did you people do anything the last 3 hours? if You did, I mostly think it is on your side. Cause I havent touched the computer and several people have problem.</p>

[Tricepa]

<p><span><span>nothing</span> <span>works</span><span>, I</span> <span>do</span> <span>not understand</span> <span>why</span> <span>you</span><span>'re telling us</span> <span>to do</span> <span>all</span> <span>these commands</span><span>,</span> <span>we have</span> <span>not changed</span> <span>the game</span><span>, no</span> <span>server</span> <span>is not working</span> <span>properly</span><span>,</span> <span>neither</span> <span>storm</span> <span>nor the</span> <span>other</span><span>,</span> <span>why</span><span>?</span></span></p><p><span></span><span><span><span ><span >I</span> <span >only</span> <span >reboot</span> <span >my</span> <span >4</span> <span >pc</span> <span >and voila</span><span >,</span> <span >no</span> <span >more</span><span >,</span> <span >at the same</span> <span >time,</span> <span >some</span> <span >servers</span> <span >were</span> <span >down</span><span >,</span> <span >I</span> <span >think</span> <span >there is</span> <span >any</span> <span >other</span> <span >explanation</span><span >, thank you</span> <span >communicate</span> <span >plz</span></span></span></span></p>

[Barrogi]

<p>Everytime I hit enter after putting in a command you suggested, I get Access denied.</p><p>It won't let me paste any copied command in the box either. Prob doing something wrong here.</p>

[rapier99]

<p>I just tried to call the Everquest2.exe directly, and get the following error:</p><p><img src="http://wp1003833.wp007.webpack.hosteurope.de/tmp/run_everquest2_exe.PNG" width="488" height="216" /></p>

[Melrakki]

<p><img src="/eq2/images/smilies/0320a00cb4bb5629ab9fc2bc1fcc4e9e.gif" border="0" /></p><p>Same problem here ... can we get some answers please ?</p>

[flotspe]

<p>Same problem here. I could play without problems this morning but since the late afternoon I get this error. (EU, Splitpaw)</p><p><cite>Barrogi@Runnyeye wrote:</cite></p><blockquote><p>Everytime I hit enter after putting in a command you suggested, I get Access denied.</p><p>It won't let me paste any copied command in the box either. Prob doing something wrong here.</p></blockquote><p>You need administrator rights for that to work.</p><p>Go to All Programs -> Accessories, right-click on "command prompt" and select "run as administrator"</p>

[Barrogi]

<p><cite>flotspe wrote:</cite></p><blockquote><p>You need administrator rights for that to work.</p><p>Go to All Programs -> Accessories, right-click on "command prompt" and select "run as administrator"</p></blockquote><p>Thanks!</p>

[Risada]

<p>No problem at all login into Extended version or any other game. Always like this when I try playing Everquest II. Last time you wanted all people to help you out and still it was on your end. Kinda obvious when more and more show up here.</p>

[maolmuaidh]

<p>same problem here on uk splitpaw server</p>

[Eyrike]

<p><span ><p>Same problem here.</p><p>EU - German: Valor Server</p><p>I sent the eq2info file to you</p></span></p>

[Jamanea]

<p>My husband says the tracert stops in Amsterdam.</p><p>I decided to try to log into the US servers, and that was no problem at all. It's the EU servers that give this error.</p><p>If this was due to something on our side, I'm sure we wouldn't be able to play on the US servers either?</p>

[Tricepa]

<p>tracer stop in amsterdam too. for storms server</p>

[maolmuaidh]

<p>the eu severs are in amsterdam are'nt they?</p>

[Cyrath]

<p>I have the same issue as well.  No system changes made by me and I am running the latest launcher etc. would suggest that this isn't a local issue as others have same issues it appears.</p><p>ETA on a fix?</p>

[Krixxx]

<p>same problem here, cant connect to EU server get same error as others.</p>

[Melrakki]

<p>Any news ?     7 min until raid starts <img src="/eq2/images/smilies/2786c5c8e1a8be796fb2f726cca5a0fe.gif" border="0" /></p>

[Pogball]

<p>Shouldn't we be tracing to runnyeye? My tracerts to unrest etc are fine but get this for runnyeye:</p><p>Tracing route to ableq2-04-01.everquest2.com [199.108.202.129]over a maximum of 30 hops: 1 2 ms <1 ms <1 ms 192.168.1.1 2 12 ms 19 ms 11 ms 10.10.192.1 3 12 ms 32 ms 29 ms aztw-geam-1b-v15.network.virginmedia.net [80.192.0.3] 4 17 ms 16 ms 16 ms aztw-core-1b-ae0-0.network.virginmedia.net [80.1.241.13] 5 20 ms 13 ms 32 ms brhm-bb-1b-as1-0.network.virginmedia.net [213.105.175.161] 6 30 ms 21 ms 30 ms teln-ic-1-ae0-0.network.virginmedia.net [212.43.163.250] 7 124 ms 63 ms 49 ms cpc2-gree4-4-0-cust98.brnt.cable.ntl.com [213.105.159.98] 8 127 ms 98 ms 100 ms tge11-1.fr4.lga.llnw.net [69.28.172.149] 9 104 ms 114 ms 123 ms tge8-2.fr4.iad.llnw.net [69.28.189.34] 10 104 ms 99 ms 107 ms sony.ge4-12.fr4.iad.llnw.net [69.28.156.214] 11 98 ms 112 ms 101 ms vl47.ashaens-2.sonyonline.net [64.37.144.181] 12 * * * Request timed out. 13 * * * Request timed out. 14</p><p>etc</p>

[morbus24]

<p>same problem here, playing on valor in germany</p><p>yesterday everything was fine</p><p>p.s. just tried to play lord of the rings online and rift, and they both worked fine</p>

[TSR-JoshuaM]

<p><cite>Pogball wrote:</cite></p><blockquote><p>Shouldn't we be tracing to runnyeye? My tracerts to unrest etc are fine but get this for runnyeye:</p><p>Tracing route to ableq2-04-01.everquest2.com [199.108.202.129]over a maximum of 30 hops: 1 2 ms <1 ms <1 ms 192.168.1.1 2 12 ms 19 ms 11 ms 10.10.192.1 3 12 ms 32 ms 29 ms aztw-geam-1b-v15.network.virginmedia.net [80.192.0.3] 4 17 ms 16 ms 16 ms aztw-core-1b-ae0-0.network.virginmedia.net [80.1.241.13] 5 20 ms 13 ms 32 ms brhm-bb-1b-as1-0.network.virginmedia.net [213.105.175.161] 6 30 ms 21 ms 30 ms teln-ic-1-ae0-0.network.virginmedia.net [212.43.163.250] 7 124 ms 63 ms 49 ms cpc2-gree4-4-0-cust98.brnt.cable.ntl.com [213.105.159.98] 8 127 ms 98 ms 100 ms tge11-1.fr4.lga.llnw.net [69.28.172.149] 9 104 ms 114 ms 123 ms tge8-2.fr4.iad.llnw.net [69.28.189.34] 10 104 ms 99 ms 107 ms sony.ge4-12.fr4.iad.llnw.net [69.28.156.214] 11 98 ms 112 ms 101 ms vl47.ashaens-2.sonyonline.net [64.37.144.181] 12 * * * Request timed out. 13 * * * Request timed out. 14</p><p>etc</p></blockquote><p>You can change the server names for any of the commands to your specific server if I missed a region.  Many of the servers unlisted are in the same physical locations.</p><p>We're still looking in to what is causing the outage and I'll provide more information as soon as it is available to me.</p>

[Parchemin]

<p>Same problem on Storms (French Server).</p>

[Wolffire]

<p>Oh no... like the same on EU-Server Valor <img src="/eq2/images/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" /></p><p>I use the Streaming Client and send you PMs with the Tracert Logs <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /></p>

[Kanaan23]

<p>Same Problem since today, system exactly as yesterday - tried on two different installations, W7 32bit and W7 64Bit on Valor Server.</p><p>Logging into character creation of the Test Server worked.</p>

[TSR-JoshuaM]

<p>I do apologize for the outage.  I don't have any new information yet but we're working on it and will have this sorted as soon as possible.</p>

[AvispaUK]

<p>Getting the same messages, and guildie too!! ok when we log into US servers</p>

[Betchemin]

<p>Can log in using the non streaming client. Get the same error as everyone else if I use the streaming client</p>

[matthewsj11]

<p>Any update on this issue?</p><p>My traceroutes to Splitpaw are now terminating correctly so that looks better but still have the error.</p>

[Myrnia]

<p>Same issue here. This morning all was still fine and i could play happily. Now i cant log in neither on UK or US version. I use the streaming client.</p>

[TSR-JoshuaM]

<p>I do believe we have the issue identified and it is being corrected as we speak.  I do not have any exact ETA but the fix is on it's way.  I do apologize for the inconvenience everyone!</p>

[maolmuaidh]

<p>splitpaw back working</p>

[TSR-JoshuaM]

<p>Go ahead and log out and back in to the LaunchPad.  Should be a 22MB update and a fixed issue!  Once again, I apologize for the inconvenience.</p>

[Wolffire]

<p>With the Streaming Client I have no Update but EQ2 is now starting *wag*</p><p>Thanks <span ><strong>TSR-JoshuaM</strong></span></p>

[Wizbit]

<p>I can log in but friend cannot.  Same problem as described and no sign of it getting better.</p><p>Not surpised we keep loosing people, 3 friends this year alone quit due to issues and reliability, this does not help.</p><p>GMs, please at least provide an update on what is actually wrong, at least we know someone is then at least fixing it. Being European time I have my doubts anyone is looking at it at all.</p>

[Zarkark]

<p>Same issue here since (german/Valor) around 19:00 cet - in the time aound 13:00 to 17:00 I logged into the game without any problems.</p><p>But exactly when I want to log in to lead a raid and people are waiting for me I get this error-message:</p><pre>Everquest II has detected an unrecoverable error and must shutdown. E:liveeq2gameclientsrcClientApp.cpp (3977): Failed to initialize asset system: error during initialization(http://eq2.patch.sony.com/patch/eq2/assets/common/)00430d09</pre><p>Questionable in here is the path E:liveeq2... as my Everquest2 resides in E:_SpieleEverquest II since, well, 5 years(?). (using XP SP3+)</p><p>Where does that (stupid) launcher get that path from, and what ist that launchpad.ini there for in turn?</p><p>>-(</p>

[TSR-JoshuaM]

<p>Close your LaunchPads entirely and log back in.  There should be a 22MB update that will get you in to the EU servers.</p>

[Wizbit]

<p>Works now, she can get in.</p><p>Ta</p>

[sin]

<p>I don't know if you guys fixed teh problem , but after i reseted my router i could log into game</p><p>thank you <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /></p>

[TSR-JoshuaM]

<p>Should be smooth sailing now for EU players <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /></p>

[karsteinpus]

<p>Hi.</p><p>Playing on euro-serveres, I had the same issue as described here.</p><p>This is what fixed it for me:</p><p>Open your eq2 directory and change the content of the eq2_default.ini - file to the following(see below).</p><p>After saving the file. make it read only or non-accessible to any account having effective permissions. Load up the launcher and voila <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /></p><p>eq2_default.ini - Content:</p><p>----------------------------</p><p>cl_ls_address 199.108.12.33 199.108.12.97 199.108.12.129 199.108.12.161 199.108.202.65 199.108.202.10cl_placeholder_base_lods 0r_stats 0</p><p>cl_unload_resources_asynchronously 1r_appearance_update_always_dist 25cl_player_cache_dir logincache-us</p><p>cl_language English cl_fullscreen 1</p><p>cl_alert_once_each 1</p><p>cl_log_crashes true</p><p>r_graph_over_time 0</p><p>r_looteffect 0r_spawneffect 0</p><p>sfx_volume 0.90ambient_volume 0.90music_volume 0.50combat_music_volume 0.55voice_volume 0.70resident_sound_volume 0.75</p><p>// cl_resource_address <a href="http://eq2.patch.station.sony.com/patch/eq2/assets/common/">http://eq2.patch.station.sony.com/p.../assets/common/</a></p><p>-----------------------------</p><p>Hope it works for you as well <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /></p>

[rapier99]

<p>I can login again into Splitpaw. Thanks <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /></p>

[TSR-JoshuaM]

<p>If anyones still having issues please let me know <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /></p>

[johnniewalker]

<p>I'm from the U.S. and when I go to login from launch pad, I hit play and at the introduction screen I get a black screen that goes nowhere after waiting x amount of seconds, I get a not responding from the eq2 client...</p>

[Boltor3]

<p>Still unable to log in via patcher.  Keep getting this message after about a minute:  Sorry, there was an error initializing LaunchPad.Please make sure you are connected to the internet and try again.</p><p>When I bypass the patcher (I patched a few hours ago no problem), I can log on several of my characters, but not my main toon I need to play.</p>

[rdjensen]

<p>I am trying to login in and when I get the laucher it gives me the launcher window that says Everquest2 and have a nice outline/boarder but in the center it says SOE Sony Online Entertainment and goes no further.  It doesn't give me an update option.  Is there some way to update the launchpad or download a new version from the website?</p>

[rdjensen]

<p>Ok, I got mine to work using karsteinpus directions.  The first time I did it, it didn't work but I think it was because I did not set the file as read only.  When I set the file to read only and then tried it worked.</p>

[ryhino]

<p>Ok i was playing EQ2 lastnight being 19th April Australian time, when my ISP dropped out so i went to bed and now it is the Afternoon of the 20th April Aussy time, now my problem is this i open the EQ2 launcher and click play the game closes but the application stays running, i reopen and i get Playing on the click button and nothing else. The game is not even opening for me Please help.</p>

[johnniewalker]

<p>I logged in once last night PST after I posted and when I woke up this morning, I couldn't, after about 4 more tries, I can.. both the previous night and this morning have come with a 42mb download (after the introduction page right before the character select screen)</p>

[Kiell]

<p>Last night around 10pm EST time, everything was working fine, but now since that 20MB update on the streaming client, I saw it for like 2 seconds then went straight to play and now it's going back to the black screen again. any help would be nice. thanx.</p>

[Hateeternal]

<p>Hi <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /></p><p>I just wanted to add, a friend of mine expierenced the same error afew days ago.</p><p>He also tried a clean install but nothing worked.</p><p>I tried to google the error for him and found this thread, but the forums were down at this time so I couldn't read the instructions that were posted here...</p><p>However, my friend found a way to solve this same problem for him in another way:</p><p>He said, he played on a Sony Vaio system and there were some processes running related to vaio. The one he named exctly was "vaiocare". After he killed that one process in the task manager he could once again patch and log in.</p><p>FYI we're playing on Euro server (Valor). Hope this helps some folks.</p><p>greetings</p>

[TSR-JoshuaM]

<p>Thanks for that.  Perhaps that particular application has a firewall or antivirus built in to it.  I am not personally familiar with it.</p>

[Raetsel]

<p>I can play on Valor server successfuly if I directly start the everquest2.exe (lucky me, no streaming client installed).</p><p>When I try to patch with the LaunchPad v3 it will simply fail by telling me that login server cannot be reached.</p><p>Inside the Launchpad.log I see the following data_</p><p>**** Starting at Tue Apr 26 18:03:51 2011 with version 3.0.0.223  *****Error: WebApp: log( "Network Security Error: Error #2048 > LOGIN" )</p><p>When using wireshark I cann see that Launchpad communicated with the IP addresses 199.108.0.24 which is an IP inside a netblock owned by SOE (Sony Online Entertainment ATTENS-008419-001051 (NET-199-108-0-0-1) 199.108.0.0 - 199.108.15.255) and sometimes also with the IP 199.108.0.158</p><p>Yet I still only get a nice red letter message that the login servers are unavailable and I should try again later.</p><p>I am lucky that there has been no patch for the last few days, ans thus I was not faced with the typical client version mismatch yet ;)</p>

[TSR-JoshuaM]

<p>Error #2048 is a client side security related block.  Firewall, antivirus, locked game files, router needing configuration, or even a block beyond your local network but prior to reaching our servers. </p><p>Our login servers are not down, the game is highly populated with people coming in and out like normal.  Since you can get to the game by bypassing the LaunchPad it is unlikely that its a port issue but the symptoms support a possible Firewall on the local computer itself blocking the LaunchPad.exe file.  There are a few other common causes that have surfaced recently but I would start by disabling your firewall OR removing any previously set exceptions and re-adding them.</p><p>IE9 has an option in its advanced settings, under the security section, called Do Not Save Encrypted Pages to Disk.  This option should NOT be checked.  This option existed in previous IE versions but was not enabled by default.  I do believe more recent installations of IE9 may be fixed but I would double check anyways.</p><p>Disable any proxy servers that may be enabled.  You can do this from Start > Control Panel > Internet Options > Connections Tab > LAN Settings > Uncheck everything under Proxy Server and hit OK.</p><p>Finally, clearing your cache and cookies may clear out any previously invalidated cached logins.  Thats done from Start > Control Panel > Internet Options > General Tab > Click Delete under Browsing History > Make sure Temporary Internet Files and Cookies are checked and click Delete again.</p>

[Raetsel]

<p><strong><span >IE9 has an option in its advanced settings, under the security section, called Do Not Save Encrypted Pages to Disk.  This option should NOT be checked.  This option existed in previous IE versions but was not enabled by default.  I do believe more recent installations of IE9 may be fixed but I would double check anyways.</span></strong></p><p>Changing this option (unchecking it) solved the problem for me.</p>

[TSR-JoshuaM]

<p><cite>Raetsel@Valor wrote:</cite></p><blockquote><p><strong><span>IE9 has an option in its advanced settings, under the security section, called Do Not Save Encrypted Pages to Disk.  This option should NOT be checked.  This option existed in previous IE versions but was not enabled by default.  I do believe more recent installations of IE9 may be fixed but I would double check anyways.</span></strong></p><p>Changing this option (unchecking it) solved the problem for me.</p></blockquote><p>That is great news.  I am glad I was able to help you!</p>

[yobb1]

<p>reetings,  I am having the same problems.  I have tried the various fixes found on here.</p><p>**** Starting at Fri Apr 29 14:30:17 2011 with version 3.0.0.223  **** *Warning: Navigation Error for URL: <a rel="nofollow" href="http://launch.soe.com/lp3/index.html?mode=1&game=eq2x-full&xoffset=-83&yoffset=-70&skin=eq2x&locale=en_US" target="_blank">http://launch.soe.com/lp3/index.htm...mp;locale=en_US</a> *Error: Error Code: -2146697205 Error Message: INET_E_CONNECTION_TIMEOUT Error Description: The Internet connection has timed out</p><p>If I copy and paste the URL in question into either IE9 or Firefox 3.9 it takes me to the page without an issue.  Also I am able to load and update Everquest II Trial and even get the option to create a character once ingame (I am playing Everquest II Extended so obviously my characters etc are not inside the Trial. In my attempts to get it working is when I discovered this which was before the format and re-install of windows.)</p><p>3 different pcs.  2x 32bit win7  1x 64bit win7</p><p>Attempted a fresh install on a win32 box and a win64 box - Fully updated windows (including IE9)</p><p>No firewalls enabled.  Router firewall was disabled during testing.</p><p>Commodo firewall and antivirus installed but disabled during testing.</p><p>Tests also ran before commodo AV and FW installed.</p><p>Up until the last couple of days I have had no problems with the launcher,  About 3 days ago the launcher stopped working on all my computers so I just used the everquest2.exe and manually entered my user details... but obviously I can no longer do this as the game needs to update!!   Any suggestions would be appreciated.</p><p>Thanks.</p>

[TSR-JoshuaM]

<p>Did you double check the Do Not Save Encrypted Pages to Disk option in IE9?  Seeing 2048's for you as well.</p>

[Bregdania]

<p><p >I had no trouble at all with my main PC which runs with Windows 7.<span style="mso-spacerun: yes;">  </span>My laptop (which also runs Windows 7) though is a whole new story.</p> <p >I was originally running with the Streaming Launcher.<span style="mso-spacerun: yes;">  </span>I could not get the game to launch not matter what I did.<span style="mso-spacerun: yes;">  </span>I decided to reinstall the game from scratch using my original disks from<span style="mso-spacerun: yes;">  </span>Rise of Kunark.<span style="mso-spacerun: yes;">  </span>I have been in the process of updating from that point snd with that launcher.<span style="mso-spacerun: yes;">  </span></p> <p >I became stuck at adv02_dun_drowned_caverns_SQ.vpk <span style="mso-spacerun: yes;"> </span>That last bit could be SG.vpk – my eyesight couldn’t figure it.<span style="mso-spacerun: yes;">  </span>It was at this point I turned off the virus protection and was then able to further download to the following file fprt_hood04_SG.vpk.<span style="mso-spacerun: yes;">  </span>I am now totally stuck.<span style="mso-spacerun: yes;">  </span>I have since turned off the firewall as well and still no luck.</p> <p >I’d appreciate any help at all on this.<span style="mso-spacerun: yes;">  </span>Just one word of warning – I’m not the smartest computer person around so simple if possible please. </p></p>