Login Issues

[Arroin]

<p>When I try to connect to the game I get the following error this morning:</p><p>Login Rejected:  The client's build does not match the server's.  Please re-run the patcher.</p><p>I have repatched and done a complete full scan and it still happens.  Any help or ideas on what I can do or try?</p>

[Katey]

<p>I'm getting the same message when I try to login.  No matter what way I try it.  Even did a full scan again and it's still not working.  Delted the cache as well.</p>

[strykenyne]

<p>Happened to me too. I've deleted the client executable file and repatched and still get the same message.</p>

[mortymer]

<p>same here tryed uninstalling station launcher , and useing the launch pad streamer nothing is working atm.</p>

[Aevarine]

<p>I'm getting the same thing.</p><p>Did soe forget to make the client download the patch? It just says client is up to date and doesn't patch anything.</p>

[Katey]

<p><a href="http://forums.station.sony.com/eq2/posts/list.m?topic_id=498568">http://forums.station.sony.com/eq2/...topic_id=498568</a> others having the same issue</p>

[Anastasie]

<p>I really hope they update the files on the normal patcher because I refuse to install another copy of the game to use the crappy streaming client.</p>

[Cometar]

<p>Same issue. Tried the same solutions others have with equally fail results. I hope this is resolved quickly.</p>

[Aevarine]

<p>It's not our comps or clients. Soe messed something up.</p><p>Just have to wait for them to fix it.</p><p>*poke poke* fix please</p>

[mortymer]

<p><span><span style="color: #cae0e6;"> </span><p>You can download that here,</p><p><a href="http://launch.soe.com/eq2" target="_blank"><span style="color: #f8bb62;">[EQII] LaunchPad</span></a></p><p>download this and make shure you put it in the same folder as the installed game, it will act like it wants to download 13gs agin, but then will realize the files are there, and start to work.</p></span></p>

[TheeAbomb]

<p>I am having the same problems say the same thing tried re-running patcher and doing a full file scan.  Says Login rejected:  The client's build does not match the server's.  Please re-run the patcher.</p>

[Morgonn]

<p>Same problem.  Full file scan says I am gtg but still getting the error message.  PLEASE feed the hamster.</p>

[Thronk]

<p>Ditto...</p>

[Elfendragon]

<p>Same problem for me (I'm glad I'm not the only one).  Hopefully this gets fixed soon -,-</p>

[Darkmage61]

<p>Add 2 more upset players to this list. Tried all the stuff above and my wife and I can not get in to play.</p><p>Please fix.</p>

[TSR-JoshuaM]

<p>Are you using the multi-game Station Launcher or our latest LaunchPad?  I was just in doing a Ring War and logged in at about 8:45AM PDT so if it is a problem on our end it is either over or being intermittent.</p>

[Rydaxx]

Have 3 comps alll with same issue, some people are getting in fine though! Please help!

[Yavie]

<p><span style="font-family: arial,helvetica,sans-serif; font-size: small;">I'm getting the same reject notification.  Please fix this.  I use the only launch pad I have access to since DoV.  How do I get the original launcher back please?</span></p><p><span style="font-family: Arial; font-size: small;">Yavie/Yanu</span></p>

[TSR-JoshuaM]

<p>I need to know what patcher you guys are using.   Station Launcher or the streaming LaunchPad?</p><p>LaunchPad is giving me zero issues with connecting and patching.  We do not support Station Launcher any longer but I do have some basic steps but need to know if that is what you are using.</p>

[bpgisme2]

<p>Station Launcher is the one having the trouble.  Many of us think it's the best thing to use so we still do.  Please fix this asap.  It's showing the date on the game as March 30th and does not recognize that it needs to update.</p>

[Ptraci]

<p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p>Are you using the multi-game Station Launcher or our latest LaunchPad?  I was just in doing a Ring War and logged in at about 8:45AM PDT so if it is a problem on our end it is either over or being intermittent.</p></blockquote><p>I am getting the same error message. The game launches, but then I get a window stating "Login rejected: The client's build does not match the server's. Please re-run the patcher." I am using the multi-game Station Launcher.</p>

[GussJr]

<p>station launcher here. but how do you get the streaming launchpad?</p>

[Laiina]

<p>I am using the streaming client and have been logged in with no problems for nearly an hour.</p>

[TSR-JoshuaM]

<p>Here are a few basic steps which is used to clear out personal configuration settings and file corruption but also serves to force the client to re-download the critical game files that are typically patched with each new build.  </p><p>However, with that said, I must be clear that Station Launcher support has concluded.  The product is being phased out in hopes of transitioning everyone to our LaunchPad 3 which can be downloaded using the link at the bottom of this post.  We will not be making huge developmental fixes to a product we no longer support.</p><p><p>You may want to make backups and then delete the following files and folders:</p><p>cache folder</p><p>eq2_recent.ini</p><p>eq2_default.ini</p><p>EverQuest2.exe</p><p>eq2.ini</p><p>As well as the character specific files, these will appear as such:</p><p>Servername_CharacterName_EQ2_uisettings.ini</p><p>Stationname_characters.ini</p><p>To do this, please follow these directions:</p><p>1. First look for your EverQuest II directory. You can find the default directory in (for Windows XP): C:Program FilesSonyEverQuest II (for Windows Vista/7): C:Program DataSony Online EntertainmentInstalled GamesEverQuest II</p><p>2. Click on MY COMPUTER and then proceed into local disk C:</p><p>3. Navigate your way to the default directory, or your chosen installation directory.</p><p>4. Next look for any files explained above and delete them. </p><p>5. Afterwards, please start EverQuest II to have these files re-downloaded by the patcher.</p><p>If deleting these files does not resolve your issue, you can restore your backed up files and folders and retain your hotkeys, contact lists, and display settings.</p><p><a href="http://launch.soe.com/eq2" target="_blank">[EQII] LaunchPad</a></p></p>

[Darkmage61]

<p>OK.. first. You were off playing EQ in a PQ while at work. Wow.. must be nice.</p><p>The fact that it is working fine for you  means less then nothing to the folks it is not working for!</p><p>So what, Sony does not support the multi-game station launcher. Did someone forget to tell them they made it?</p><p>I am using Station Launcher ver 1.1.9 build 1.1.9.922079</p><p>Does that help?</p>

[KyoteWeregard]

<p>So SOE spends months aggravating the crap out of me a couple of years ago to start using the Station Launcher.. then decide to no longer support it.  Without much of a notice.. and don't give me any crap about it being common knowledge.. there are dozens of posts already that prove that isnt true.. and if you did notify us.. you should have done a better job.</p><p>All I see is that you bugged the crap out of me to use something...then you stop supporting it.. proving I was justified in not wanting to use it to begin with.  </p><p>geez</p>

[Aevarine]

<p>I use station launcher here and have since it came out. I don't like the seperate client launchers.</p>

[Asgrell]

<p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p>Here are a few basic steps which is used to clear out personal configuration settings and file corruption but also serves to force the client to re-download the critical game files that are typically patched with each new build.  </p><p>However, with that said, I must be clear that Station Launcher support has concluded.  The product is being phased out in hopes of transitioning everyone to our LaunchPad 3 which can be downloaded using the link at the bottom of this post.  We will not be making huge developmental fixes to a product we no longer support.</p><p>You may want to make backups and then delete the following files and folders:</p><p>cache folder</p><p>eq2_recent.ini</p><p>eq2_default.ini</p><p>EverQuest2.exe</p><p>eq2.ini</p><p>As well as the character specific files, these will appear as such:</p><p>Servername_CharacterName_EQ2_uisettings.ini</p><p>Stationname_characters.ini</p><p>To do this, please follow these directions:</p><p>1. First look for your EverQuest II directory. You can find the default directory in (for Windows XP): C:Program FilesSonyEverQuest II (for Windows Vista/7): C:Program DataSony Online EntertainmentInstalled GamesEverQuest II</p><p>2. Click on MY COMPUTER and then proceed into local disk C:</p><p>3. Navigate your way to the default directory, or your chosen installation directory.</p><p>4. Next look for any files explained above and delete them. </p><p>5. Afterwards, please start EverQuest II to have these files re-downloaded by the patcher.</p><p>If deleting these files does not resolve your issue, you can restore your backed up files and folders and retain your hotkeys, contact lists, and display settings.</p><p><a href="http://launch.soe.com/eq2" target="_blank">[EQII] LaunchPad</a></p></blockquote><p>This does NOT fix the issue.. for neither myself nor my wife's clients.</p><p>Clearly as everyone is pointing out, it is a launchpad issue.. My computer will not run the streaming client.. so that solution is out of the question.. This needs adressing now.</p>

[Yavie]

<p>Okay, one of the previous expansions gave us what I guess you call the station launcher...where you have to click on the game you want to log in.  So I guess I'm using the station launcher, even though I preferred the original launcher.  I refuse to use the streaming client....tried it in beta and hated it immensely.  How do I get old launcher back?</p><p>OMG!   I just want to play the blasted game, not go through hoops to log in!   If SOE no longer supports the launcher THEY put on my .exe for an expansion, SOE should fix it. </p>

[MerleApAmber]

<p>Being a very old gamer, I remember times when the vendor of an online game would change things and it took the community to hash out what happened on boards to get functionality back again and continue our blissful enjoyment of our entertainments.</p><p>Now-a-days I'd rather expect a critical module the paying public interfaces with to continue a for hire relationship to update - say like ADOBE or maybe even Windows 7?</p><p>Isn't it refreshing I have had an opportunity to remember the "old days"...</p><p>Just 2 coppers from Merlin's Rambles.</p>

[Starley]

<p>Fix this issue please, this is getting stupid. Your "Fix" didn't work at all. Next? I am trying the NORMAL LAUNCH PAD (EQ2.exe) and I can not get in. I get the following error: </p><p>EQ2 Client Application has stopped working, Followed by:</p><p><p>Problem signature:</p><p>  Problem Event Name:<span style="white-space: pre;"> </span>APPCRASH</p><p>  Application Name:<span style="white-space: pre;"> </span>EverQuest2.exe</p><p>  Application Version:<span style="white-space: pre;"> </span>1.0.0.1</p><p>  Application Timestamp:<span style="white-space: pre;"> </span>4d9a443d</p><p>  Fault Module Name:<span style="white-space: pre;"> </span>nvd3dum.dll</p><p>  Fault Module Version:<span style="white-space: pre;"> </span>8.17.12.6658</p><p>  Fault Module Timestamp:<span style="white-space: pre;"> </span>4d27c323</p><p>  Exception Code:<span style="white-space: pre;"> </span>c0000005</p><p>  Exception Offset:<span style="white-space: pre;"> </span>002e3ee2</p><p>  OS Version:<span style="white-space: pre;"> </span>6.1.7600.2.0.0.256.1</p><p>  Locale ID:<span style="white-space: pre;"> </span>1033</p><p>  Additional Information 1:<span style="white-space: pre;"> </span>0a9e</p><p>  Additional Information 2:<span style="white-space: pre;"> </span>0a9e372d3b4ad19135b953a78882e789</p><p>  Additional Information 3:<span style="white-space: pre;"> </span>0a9e</p><p>  Additional Information 4:<span style="white-space: pre;"> </span>0a9e372d3b4ad19135b953a78882e789</p></p><p>Now then. Please fix this.</p>

[Quesera]

<p>I shouldn't have to do all those things to simply get a game to run. Maybe I don't have time to do all that (though obviously I do, if I'm combing support forums about the issue). Nor do I care for being made to feel like a liar just because a red name doesn't have any issues.</p><p>So yes, I'm having the same, above noted issue. (FYI this game was working prior to the down time!)</p>

[Sleap]

<p>Ever since i reformated my hard drive and re-installed EQ2, i have been  using the station launcher. I opened up the original launcher about an hour or so ago and its still downloaded software... In the meantime, i will be watching Brad Paisley music videos. <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /></p>

[zukem]

<p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p>Are you using the multi-game Station Launcher or our latest LaunchPad?  I was just in doing a Ring War and logged in at about 8:45AM PDT so if it is a problem on our end it is either over or being intermittent.</p></blockquote><p>I'm getting the error on station launcher, still.  Trying to launch streaming client, but like usual, it's taking forever to update and launch.</p>

[foxmajik]

<p>It looks like they increased the required client version on the login servers but didn't release the patch.</p>

[Beasley]

<p>It seems to me that discontinuing support for a launcher that a large number of users are currently using would require:</p><p>1) Clear notification to users</p><p>2) A migration tool or clear instructions so that you dont have to redownload 13G of data and reconfigure everything</p><p>3) A bit of time between the first 2 so that users have time to migrate.</p><p>I didn't see any of these things, but I do see a lot of upset users who cannot get into the game they are paying for.</p>

[Sprin]

<p>SOE has some serious issues with support... when the "technical support" guys see all the problems people are having and simply say "meh, we dont support our software anymore, its not our problem"  that says alot about a company... ALOT...</p><p>Get a grip guys, figure out how to fix this problem</p>

[Darkmage61]

<p>Just so folks know...</p><p>I downloaded the streaming client, pointed it at my previous install of EQ2. Game patched without a full re-download. Game now works.</p><p>Having said that, this is getting old. After all the crap with my server after the expansion and now the launcher runaround. I'm starting to wounder just why I am giving Sony my money.</p><p>DON'T MAKE ME JUMP THROUGH HOOPS JUST TO PLAY A GAME!!</p>

[Darkmage61]

<p>....and one more thing!</p><p>Maybe someone should put one line of code in an update to the old launcher that calls the new launcher. Sure would make life easier for the folks paying your bills.</p>

[Hekaete]

<p>Ii had no problems until the servers went down for update. I logged in fine this morning and played until servers went down. Now when you try to log in the it says "Login failed the clients build does not match the servers please return to the patcher "- was fine before they did the update so what got broke during the update?</p><p>hekaete</p>

[Yavie]

<p>Is LP3 what you call the streaming client launch pad?  That's just stupid on Sony's part.  Not everyone has a pc that can handle the streaming client quickly.   How do I get logged in without using the current "station launch pad"  that SONY forced me to use from one the expansions without using streaming client? </p><p>Or does sony just not give a flip about people giving them money anymore?  Are they doing that well with EQ2X that they are trying to get rid of us live players?    Just asking.</p>

[Meliy]

My husband and I are also having this issue. I must say, patch days are becoming a case of grinding our teeth and waiting to see what will be messed up in the patch. Let's face it, the biggest joke in the game is that SoE needs to patch the patch that fixes the patch. Try to prove people wrong for once, and work out the bugs your fixes will cause before pushing them live.

[JetOut417]

<p>So....</p><p>Why is it trying to re-install the whole game when I just want the launcher (that I don't even want).</p><p>Please let me use the station launcher I've used for so long already.</p>

[Raahl]

<p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p>Are you using the multi-game Station Launcher or our latest LaunchPad?  I was just in doing a Ring War and logged in at about 8:45AM PDT so if it is a problem on our end it is either over or being intermittent.</p></blockquote><p>Which executable should we be running for the latest LaunchPad?</p>

[Sleap]

<p>I have been re-downloading software for almost 2 hours now and i still have 1 hr and 35mins according to the launcher.. and i have high speed internet >_<</p>

[Billham]

<p>I finally got in by using the EQ2.exe and running a full scan. I should add that my EQ2 folder has been copied from machine to machine over the years since launch so this may not work for some of those with a more recent install.</p><p>Hope this helps someone.</p>

[Quesera]

<p>I tried re-directing to my current install, but it still seems to think it needs to stream/install.</p>

[seedpop]

<p>the streaming client login is crap, i've had it for over a month, it never shows my characters, i've got to go to character select everytime i log on.  also i have 2 accounts and i like to 2 box, so then when i go to load my 2nd account, i have to login then get kicked because it still thinks i'm on 2nd account, then log back in, go back to character select again, then i can actually get the 2nd account started, this is ridiculous, either fix it or put the old station access back into use.</p>

[Onorem]

<cite>TSR-JoshuaM wrote:</cite><blockquote><p>I need to know what patcher you guys are using.   Station Launcher or the streaming LaunchPad?</p><p>LaunchPad is giving me zero issues with connecting and patching.  We do not support Station Launcher any longer but I do have some basic steps but need to know if that is what you are using.</p></blockquote> Am I reading this correctly? Please tell me that we aren't going to be forced to use the streaming client if we want support. --Edit-- Oh, and add me to the list that can't log in this morning.

[GussJr]

<p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p>Here are a few basic steps which is used to clear out personal configuration settings and file corruption but also serves to force the client to re-download the critical game files that are typically patched with each new build.  </p><p>However, with that said, I must be clear that Station Launcher support has concluded.  The product is being phased out in hopes of transitioning everyone to our LaunchPad 3 which can be downloaded using the link at the bottom of this post.  We will not be making huge developmental fixes to a product we no longer support.</p><p>You may want to make backups and then delete the following files and folders:</p><p>cache folder</p><p>eq2_recent.ini</p><p>eq2_default.ini</p><p>EverQuest2.exe</p><p>eq2.ini</p><p>As well as the character specific files, these will appear as such:</p><p>Servername_CharacterName_EQ2_uisettings.ini</p><p>Stationname_characters.ini</p><p>To do this, please follow these directions:</p><p>1. First look for your EverQuest II directory. You can find the default directory in (for Windows XP): C:Program FilesSonyEverQuest II (for Windows Vista/7): C:Program DataSony Online EntertainmentInstalled GamesEverQuest II</p><p>2. Click on MY COMPUTER and then proceed into local disk C:</p><p>3. Navigate your way to the default directory, or your chosen installation directory.</p><p>4. Next look for any files explained above and delete them. </p><p>5. Afterwards, please start EverQuest II to have these files re-downloaded by the patcher.</p><p>If deleting these files does not resolve your issue, you can restore your backed up files and folders and retain your hotkeys, contact lists, and display settings.</p><p><a href="http://launch.soe.com/eq2" target="_blank">[EQII] LaunchPad</a></p></blockquote><p>Launchpad works great!! Thanks for the link. </p>

[Quesera]

<p>My Station launcher works now.</p>

[GrimStone]

<p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p>I need to know what patcher you guys are using.   Station Launcher or the streaming LaunchPad?</p><p>LaunchPad is giving me zero issues with connecting and patching.  We do not support Station Launcher any longer but I do have some basic steps but need to know if that is what you are using.</p></blockquote><p>How about you guys actually create a script or something to scrub out all of the launchers that you no longer support?</p><p>I had like 3 diff launchers in my EQ2 directory.. and it seems none of them are the one you currently support.   my Launchpad was acutally some sort of egg-shaped widget that is trying to connect to the chat server.</p><p>I have today used the new download to get the new launcher, and install it in the new default location, but had to copy over all of my stuff from the older "Program Data" location.</p><p>New launchers are great and all, but please clean up your mess from the old ones.</p>

[Senya]

<p>In every other game I've ever played if their patcher got changed for a new one, everyone got it in an update and when you clicked your desktop icon - voila! new patcher.  There was no trying to figure out which launcher was and was not supported anymore and why, no trying to install a launcher and downloading an entire game to a different place (I didn't do this but some will/have I'm sure), no features that worked in one but not the others kind of nonsense.  If everyone needs to have x launcher because a and b are no longer supported then simply patching should replace a or b with the correct launcher.</p><p>I guess one of the problems with that is that there are alot of us who don't want to use the streaming client/launcher.  I used it in beta and it's awful.  I also sometimes run with two accounts open on the same machine, which from what I've read isn't an option in some of the launchers. </p><p>Is it really so hard to have one launcher that works for everything?  I know nothing about coding/programming but I've played more than just EQ2 over the years and this is the ONLY game where this has ever been an issue.  Like I said earlier in the post every other game just replaced your patcher with a new patcher if there was one available.</p>

[Suffo]

Aye, they changed something. At last, Station Launcher is downloading files again and is working.

[Amitee]

<p>None of the suggestions here worked for me, so got to digging around in my EQ2 file and found the solution (for myself at least).  I'll share it in case the problem is the same for anyone else.</p><p>I found a zipped file in my EQ2 folder called UIBuilder.  I unzipped it, then deleted it.  Then I ran Station Launcher (yes, Station Launcher, not EQ2 Launcher).  It picked up a small file and I was able to log into the game with no further issues.</p><p>Same problem happened when I downloaded game fresh over the last weekend.  Some files didn't unzip from the EQ2 streaming file to the EQ2 file.  All it took was unzipping them and moving them to the EQ2 file for Station Launcher to work. </p><p>That's probably where the problem is with using Station Launcher.  Zipping problems.</p>

[Hirofortis]

<p>The best way to fix it is to launch the regular eq2 patcher in the eq2 directory.  Another failed QA for SOE.</p>

[Jalu]

<p>This is pretty sad, one person use's the EQ2.exe and it works I am using the Station Launcher and finally got it to work.  But, when I used EQ2.exe it wants me to create characters like I am starting brand new...and YES the .exe file is pointed to the right directory.  And only common sense will tell you if it worked yesterday, SOE broke it, not us.  Then SOE wants US to jump thru hoops to make it work. /sigh</p><p>In  the future please look into the issue before telling people to delete fies.</p>

[Sleap]

<p>ok, so i waited and waited for my launcher to finish re-downloading, got down to 2 mins so i went afk to grab a drink and see what the weather is doing. I come back and i see i now have an additional 2hrs and 40 mins of downloading to do... should i stop downloading and try station launcher again or should i just step away from the computer for the next 4 hrs?</p>

[Billham]

<table cellspacing="1" cellpadding="3" width="100%"><form action="/eq2/posts/doModeration.m" accept-charset="UNKNOWN" enctype="application/x-www-form-urlencoded" method="post"><tbody><tr><td rowspan="3" align="left" valign="top"><div><span ><a href="http://forums.station.sony.com/eq2/user/profile.m?user_id=243899"><strong><span style="color: #ff0000; font-size: x-small;">Zoltaroth</span></strong></a></span> <img src="http://forums.station.sony.com/eq2/images/icons/soe.gif" border="0" /></div><span style="font-size: xx-small;"><span ><span style="color: #80cde1;">Developer <img src="http://forums.station.sony.com/eq2/images/avatar/EQ2/staff/avatar_developer.png" border="0" /> Joined: Feb 16, 2006Messages: 373</span><span ><span style="color: #00cc00;">Online</span></span><span style="color: #80cde1;"> </span></span></span></td><td valign="top"><span ><p>SL2 is now updating correctly for me.  Please try to patch again and let me know if it doesnt work.</p></span><div><a class="gensmall" href="http://forums.station.sony.com/eq2/posts/report.m?post_id=5537107"><span style="color: #f8bb62; font-size: xx-small;">Report this post to a moderator</span></a></div><hr /></td></tr></tbody></form></table><p>I have two versions of SL on two machines and both are working now.</p>

[Archemperor]

<p>So, honest question, if we are using the Station Launcher, which is completely null and void now, the ONLY way to download a new launcher is to completely download the entire game again?  There is no download for the launcher only?</p>

[Billham]

<p><cite>Archemperor wrote:</cite></p><blockquote><p>So, honest question, if we are using the Station Launcher, which is completely null and void now, the ONLY way to download a new launcher is to completely download the entire game again?  There is no download for the launcher only?</p></blockquote><p>See above, SL has been fixed.</p>

[Neskonlith]

<p><cite>GrimStone wrote:</cite></p><blockquote><p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p>I need to know what patcher you guys are using.   Station Launcher or the streaming LaunchPad?</p><p>LaunchPad is giving me zero issues with connecting and patching.  We do not support Station Launcher any longer but I do have some basic steps but need to know if that is what you are using.</p></blockquote><p><span style="color: #ff00ff;">How about you guys actually create a script or something to scrub out all of the launchers that you no longer support?</span></p><p>I had like 3 diff launchers in my EQ2 directory.. and it seems none of them are the one you currently support.   my Launchpad was acutally some sort of egg-shaped widget that is trying to connect to the chat server.</p><p>I have today used the new download to get the new launcher, and install it in the new default location, but had to copy over all of my stuff from the older "Program Data" location.</p><p><span style="color: #ff00ff;"><strong>New launchers are great and all, but please clean up your mess from the old ones.</strong></span></p></blockquote><p>Downloading 13GB again doesn't make good sense when it's already there on the hard drive - some of us have ISP bandwidth caps we need to watch out for.</p><p>Please provide a non-streaming launcher with "existing installation" detection/selection.</p><p>Thanks!</p><p><img src="/eq2/images/smilies/49869fe8223507d7223db3451e5321aa.gif" border="0" /></p>

[Senya]

<p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p>Here are a few basic steps which is used to clear out personal configuration settings and file corruption but also serves to force the client to re-download the critical game files that are typically patched with each new build.  </p><p>However, with that said, I must be clear that Station Launcher support has concluded.  The product is being phased out in hopes of transitioning everyone to our LaunchPad 3 which can be downloaded using the link at the bottom of this post.  We will not be making huge developmental fixes to a product we no longer support.</p><p>You may want to make backups and then delete the following files and folders:</p><p>cache folder</p><p>eq2_recent.ini</p><p>eq2_default.ini</p><p>EverQuest2.exe</p><p>eq2.ini</p><p>As well as the character specific files, these will appear as such:</p><p>Servername_CharacterName_EQ2_uisettings.ini</p><p>Stationname_characters.ini</p><p>To do this, please follow these directions:</p><p>1. First look for your EverQuest II directory. You can find the default directory in (for Windows XP): C:Program FilesSonyEverQuest II (for Windows Vista/7): C:Program DataSony Online EntertainmentInstalled GamesEverQuest II</p><p>2. Click on MY COMPUTER and then proceed into local disk C:</p><p>3. Navigate your way to the default directory, or your chosen installation directory.</p><p>4. Next look for any files explained above and delete them. </p><p>5. Afterwards, please start EverQuest II to have these files re-downloaded by the patcher.</p><p>If deleting these files does not resolve your issue, you can restore your backed up files and folders and retain your hotkeys, contact lists, and display settings.</p><p><a href="http://launch.soe.com/eq2" target="_blank">[EQII] LaunchPad</a></p></blockquote><p>If I install the launchpad linked in this post will I be able to run 2 accounts from the same machine (and same location on said machine) ?  I remember reading sometime ago that trying to run 2 instances of EQ2 using one of the launchers required you to have 2 installs in different locations.</p><p>Since I'm using the Station Launcher I *know* that I can run 2 instances of the game from a single install.  I don't want to download the "new" launcher and find out I can't run 2 instances of EQ2 without copying over 12gb of files that I already have into another location.</p>

[bpgisme2]

<p>Station Launcher is working for me now.  Thanks!  <img src="/smilies/283a16da79f3aa23fe1025c96295f04f.gif" border="0" alt="SMILEY" /></p>

[Archemperor]

<p>I know that it is fixed now, but there will no longer be any support for it.  So, since it is being phased out (and is technically no longer applicable), is there a download for just the new launcher instead of the whole game?  I'd rather prepare ahead of time instead of having some sort of issues before a raid or something.  Downloading several Gb isn't going to happen quickly.</p>

[Quaim Arcanus]

<p>Except that it doesn't work for basically anybody but you. Doesn't seem like a good way to me.</p><p>ps- Seems they fixed it anyway working fine now people are SOOO impatient. This use to happen every other day.</p>

[Darkmage61]

<p>It looks like the new launcher does not even look for an install of EQ2 on the system. That one little change would be a big help. On my wife's system it ignored the already installed EQ2 info and just starts off on a new folder and downloading the game all over again. Bad programing and a waste of your bill payers time and bandwidth.</p><p>Oh, thanks for fixing the station launcher.. but now what? !s it still not supported?</p>

[TSR-JoshuaM]

<p><div><p>I received word at about 10:15AM PDT that the issue was fixed.  Hopefully Station Launcher is functioning properly now.</p></div></p>

[Raahl]

<p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><div><p>I received word at about 10:15AM PDT that the issue was fixed.  Hopefully Station Launcher is functioning properly now.</p></div></blockquote><p>What executable is the latest launchpad?  EQ2.exe?</p>

[TSR-JoshuaM]

<p><cite>Raahl wrote:</cite></p><blockquote><p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><div><p>I received word at about 10:15AM PDT that the issue was fixed.  Hopefully Station Launcher is functioning properly now.</p></div></blockquote><p>What executable is the latest launchpad?  EQ2.exe?</p></blockquote><p>Everquest2.exe</p>

[Yavie]

<p>Thank you for getting this issue fixed so quickly yesterday.</p><p>I am still very concerned that a default launcher I ended up with may no longer be supported by Sony.   If this is the case, why don't they back it out and give us the original launcher instead? </p><p>And why not support something that they pushed? </p><p>And thanks for staying on top of the problem yesterday Josh.</p>

[Zorbac]

<p>how do i set up this new launcher for multiple accounts>>>the stationn launccher had a dropdown box so i could switch...i cant even enter another account with this thing.  thats suppose to be an improvement?</p><p>and where are the patch notes???????????????????????????????????????</p>

[TSR-JoshuaM]

<p><cite>Zorbac wrote:</cite></p><blockquote><p>how do i set up this new launcher for multiple accounts>>>the stationn launccher had a dropdown box so i could switch...i cant even enter another account with this thing.  thats suppose to be an improvement?</p><p>and where are the patch notes???????????????????????????????????????</p></blockquote><p>The LaunchPad has a dropdown for usernames on the login screen.  If you are already logged in to the LaunchPad, you do have to click on Account first and Log out.</p>

[Zorbac]

<p>thank you</p><p>would love to se a multiple account password save added...also patchnotes(they are kind of important<img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /></p>

[TSR-JoshuaM]

<p><cite>Zorbac wrote:</cite></p><blockquote><p>thank you</p><p>would love to se a multiple account password save added...also patchnotes(they are kind of important<img src="/eq2/images/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" /></p></blockquote><p>Patch notes can be viewed at <a href="http://forums.station.sony.com/eq2/forums/show.m?forum_id=330">http://forums.station.sony.com/eq2/....m?forum_id=330</a></p><p>They aren't available directly from the patcher unfortunately.</p>

[odsmourdor]

<p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p><cite>Zorbac wrote:</cite></p><blockquote><p>how do i set up this new launcher for multiple accounts>>>the stationn launccher had a dropdown box so i could switch...i cant even enter another account with this thing.  thats suppose to be an improvement?</p><p>and where are the patch notes???????????????????????????????????????</p></blockquote><p>The LaunchPad has a dropdown for usernames on the login screen.  If you are already logged in to the LaunchPad, you do have to click on Account first and Log out.</p></blockquote><p>This is not working.  I log out, relog under second acct.  the patcher sits there with a bright greem button saying "Playing"  that can not be activated.   I am getting VERY FRUSTRATED with the "New launcher "that has been nothing but trouble. </p>

[odsmourdor]

<p>Ok problem resolve for now, you do not have to log out of the Launcher, you have to close it out completely to clear the cache.  No real difference than the old launcher, but should have been explained that way.</p>

[odsmourdor]

<p>And once again the launcher will not log in more than one acct.  keeps saying "playing" and will not let me log second acct,  this is getting tiresome.</p>

[TSR-JoshuaM]

<p><cite>odsmourdor wrote:</cite></p><blockquote><p>Ok problem resolve for now, you do not have to log out of the Launcher, you have to close it out completely to clear the cache.  No real difference than the old launcher, but should have been explained that way.</p></blockquote><p>I was explaining how to get to the drop down box which if you are already logged in you would have to log out first.  I wasn't under the impression that the box you weren't aware of was not populating the data yet.</p><p>Dual boxing works with the Full version of the LaunchPad 3 or while using multiple Asset_cache files with the streaming LaunchPad.  In other words, our streaming LaunchPad does not disallow you from dual boxing but will download a second set of assets in order to allow you to do so.  You can speed up the process by making a copy of your game folder for your 2nd instance.</p><p>Bottom line with that is dual boxing is not something we support.  I'll help you with the basics but if you continue to have dual boxing issues I can only help you to make sure everything is being done properly.</p>

[Twofeets]

<p>Neither my wife nor I can log in.</p><p>We completely deleted the old EQ2, everything we could find.</p><p>We downloaded the new EQ2 launcher as suggested</p><p>We patched for 30+ hours (we're overseas and the connection is slow).</p><p>The client version still does not match, login is rejected.</p><p>We have been players since launch, but we havent been able to login now for nearly a month!</p>

[TSR-JoshuaM]

<p><cite>Twofeets wrote:</cite></p><blockquote><p>Neither my wife nor I can log in.</p><p>We completely deleted the old EQ2, everything we could find.</p><p>We downloaded the new EQ2 launcher as suggested</p><p>We patched for 30+ hours (we're overseas and the connection is slow).</p><p>The client version still does not match, login is rejected.</p><p>We have been players since launch, but we havent been able to login now for nearly a month!</p></blockquote><p>Try to do your best not to repost the same msg on multiple threads and to avoid resurrecting much older threads that may be separate issues.</p>