Can get into the game...

[Matt3rs]

<p> <span style="font-family: Calibri; color: #898989; font-size: 14pt; language: en-CA; mso-ascii-font-family: Calibri; mso-fareast-font-family: +mn-ea; mso-bidi-font-family: +mn-cs; mso-color-index: 1; mso-font-kerning: 12.0pt;">Hi everyone.</span></p><p style="text-align: left; margin-top: 3.36pt; text-indent: 0in; unicode-bidi: embed; direction: ltr; margin-bottom: 0pt; margin-left: 0in; word-break: normal; language: en-CA; mso-line-break-override: none; punctuation-wrap: hanging;"><span style="font-family: Calibri; color: #898989; font-size: 14pt; language: en-CA; mso-ascii-font-family: Calibri; mso-fareast-font-family: +mn-ea; mso-bidi-font-family: +mn-cs; mso-color-index: 1; mso-font-kerning: 12.0pt;">I've just created my account say, an hour ago, and decided to try out Ever quest. I started the 12 or so GB download, but it was taking way to long for me, so I decided to stop the download and switch to the streaming option. Soon after I clicked "Start game" and sat through the epilepsy screen, etc. A screen popped up saying something like "Trying to access server one" ... And it failed. <img src="/eq2/images/smilies/0320a00cb4bb5629ab9fc2bc1fcc4e9e.gif" border="0" /></span></p><p style="text-align: left; margin-top: 3.36pt; text-indent: 0in; unicode-bidi: embed; direction: ltr; margin-bottom: 0pt; margin-left: 0in; word-break: normal; language: en-CA; mso-line-break-override: none; punctuation-wrap: hanging;"> </p><p style="text-align: left; margin-top: 3.36pt; text-indent: 0in; unicode-bidi: embed; direction: ltr; margin-bottom: 0pt; margin-left: 0in; word-break: normal; language: en-CA; mso-line-break-override: none; punctuation-wrap: hanging;"><span style="font-family: Calibri; color: #898989; font-size: 14pt; language: en-CA; mso-ascii-font-family: Calibri; mso-fareast-font-family: +mn-ea; mso-bidi-font-family: +mn-cs; mso-color-index: 1; mso-font-kerning: 12.0pt;">I decided to try again, but every time I get the launch screen up, the play button is like “Initializing..." and then it switches to "playing" and appears to be stuck on that. The "Playing" thing has been up for a good 15 minutes now and I'm wondering what can be done about it. <img src="/eq2/images/smilies/136dd33cba83140c7ce38db096d05aed.gif" border="0" /></span></p><p style="text-align: left; margin-top: 3.36pt; text-indent: 0in; unicode-bidi: embed; direction: ltr; margin-bottom: 0pt; margin-left: 0in; word-break: normal; language: en-CA; mso-line-break-override: none; punctuation-wrap: hanging;"> </p><p style="text-align: left; margin-top: 3.36pt; text-indent: 0in; unicode-bidi: embed; direction: ltr; margin-bottom: 0pt; margin-left: 0in; word-break: normal; language: en-CA; mso-line-break-override: none; punctuation-wrap: hanging;"><span style="font-family: Calibri; color: #898989; font-size: 14pt; language: en-CA; mso-ascii-font-family: Calibri; mso-fareast-font-family: +mn-ea; mso-bidi-font-family: +mn-cs; mso-color-index: 1; mso-font-kerning: 12.0pt;">Can anyone help out a newbie in need? </span></p>

[TSR-JoshuaM]

<p><p>It sounds like you may have security software interfering with your connection to the game.  You will need to ensure that any firewalls, anti-virus, or security suite software such as Norton or McAfee, have been disabled.  We'll start with Windows Firewall.  You will need to click on Start > Control Panel > Windows Firewall > Turn Windows Firewall on or off > check OFF for each section. </p><p>Now you may need to further configure your router and I do have some information you will need below.</p><p>Sony Online Entertainment does not support the use of firewalls and proxies, including cable/DSL NAT routers, campus and office networks, or any type of Internet connection sharing services. However, in an effort to assist you in configuring your systems on your own, we would like to provide the following information which may help you in setting up your firewall to work with EverQuest II</p><p>EverQuest II Station Launcher and Patch Servers:</p><p>A TCP connection is initiated from a Station Launcher client port greater than 1023 to patch.station.sony.com port 7000. </p><p>A UDP connection is initiated from the Station Launcher client port greater than 1023 to sdlaunchpad1.station.sony.com and sdlaunchpad2.station.sony.com port range 3016-3021 and 9700-9703. </p><p>EverQuest II Patch: </p><p>A TCP connection is initiated from the EverQuest II client port greater than 1023 to patch.everqeust2.com, abepatch.everquest2.com, laepatch.everquest2.com, or amspatch.everquest2.com at port 7010. </p><p>Everquest II Game Client:</p><p>UDP connections are initiated from the EverQuest II client port greater than 1023 to servers on UDP ports 9100, and UDP ports in the range 32800-33000 </p><p>Additionally, ICMP messages type 0 (echo reply), 3 (unreachable), 8 (echo request) and 11 (expired) should be permitted bi-directionally between the client PC and the EverQuest II servers. </p><p>EverQuest II Servers Subnets:</p><p>There are multiple IP addresses for the Patch and Station Launcher clusters, and they may change as the network demands, so check often using a DNS lookup tool if you provide a specific firewall rule for these services. The EverQuest II server IP addresses are currently in these subnets: 64.37.158.*, 199.108.2.*, 199.108.12.*, 199.108.202.*, 199.108.203.*, 195.33.135.* </p></p>