Unbearable Server Lag on Splitpaw

[Klaen]

<p>Dear SOE,</p><p>I am a raid leader for Spirit of Dawnsong on the Splitpaw server.  We raid 3 nights per week from 7:30pm UK time to 10:30pm UK time. I have played EQ2 since launch (5 years? Ouch!). I don't want this to be considered as just another 'whining' post, this is the first such post I have made on the official forums.</p><p>Every raid, we suffer unbearable lag in the game for over an hour (it normally starts to ease up by around 9pm UK time). It is particularly bad on Sunday's, but it does happen on our other two raid nights (Tuesday and Thursday).</p><p>By unbearable lag, I mean waiting 3 seconds after you click a spell or combat art before you start casting it, making healing, DPSing etc impossible. This is not client side as we have players from all over Europe, on many different ISPs, all 24 players simultaneously experience this same lag.</p><p>This is really starting to ruin the enjoyment of the game for many of our members and some are considering cancelling their subscriptions. This would have a serious effect on our guild as any loss of a player to a small guild like SoD is a massive blow - it may prompt others to leave as well. As a raid leader, I am altering our raid zone targets because of lag - if it's bad, we stop working on "progression" mobs and move to a farm zone, as at least we have a chance of killing farm mobs with the serious lag (even though it is not enjoyable).</p><p>I don't feel that server performance should be a factor in deciding our raid targets, nor do I feel that this is an acceptable level of service considering the charges every one of our raid force is paying SOE every month.</p><p>Please could you give me some assurance that you are working to address these lag issues on Splitpaw, and a time line for when you think it will be fixed? I have heard various reports from chat on the Splitpaw sever that SOE is aware of the issue. The question is, what are you doing about it and when.</p><p>Kind regards,</p><p>Harkes.</p><p>Mystic, Raid Leader of Spirit of Dawnsong</p>

[Magpie1]

<p>The officers and membership of The Lost Order would like to support the above post. We have dealt with similar lag issues and have had to call raids early as a result. The problems with lag on Splitpaw need to be prioritised as high and we need to know what sort of timeframe we can expect to see these problems resolved.</p>

[das2000uk]

<p>I have noticed the lag also as a soloer.  Dont get me wrong its nothing like it is in the PQ's but its definatley there.  I agree that this should be made a priority, it has been an issue since the merger and hasnt got any better. </p>

[TSR-JoshuaM]

<p>I would love to give you the assurance you need but this is the Performance Support forum intended for troubleshooting performance issues on the client end.  The best I can do is deliver your concerns to the appropriate parties.  I only offer technical support on the client end.</p><p>The intent here is more along the lines of "Help I'm having performance issues, please help me find out why".  I'll make sure your feedback is heard.</p>

[Klaen]

<p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p>I would love to give you the assurance you need but this is the Performance Support forum intended for troubleshooting performance issues on the client end.  The best I can do is deliver your concerns to the appropriate parties.  I only offer technical support on the client end.</p><p>The intent here is more along the lines of "Help I'm having performance issues, please help me find out why".  I'll make sure your feedback is heard.</p></blockquote><p>Many thanks for the fast response. Is there a better place for me to post or contact SOE regarding this issue?</p>

[TSR-JoshuaM]

<p>You can submit feedback through the knowledge base.  However, posting this type of thing is fine here as well.  I just wanted to be clear about the intent of the forum.  I can and will always be willing to forward along the feedback to the appropriate team.</p>

[Klaen]

<p>We are still suffering the same lag, it is probably worse than a week ago. Did you pass this message on and is this being looked at?</p><p>Tonight the lag was terrible, and culminated in a server crash around 9pm GMT, right in the middle of a named pull.</p><p>This is simply not really acceptable considering we are paying for this service. Please could you pass me on to someone senior that I can speak to?</p><p>Kind Regards,</p><p>Harkes.</p>

[TSR-JoshuaM]

<p>This is just a tech support forum, there is no one else to pass you on to.  If you want to speak with an actual representative you can always contact our support staff directly.</p><p>There are many contributing factors to the lag that is present and while a majority of it can and will be addressed server side this does not mean that it is the only culprit.  I experience severe lag often in the PQs but only with the PQ's. Anywhere else performs within reasonable expectations.  This means that what causes the lag for you doesn't cause it for me so tracking and resolving these issues take time to fully understand what is causing it all for each individual reported occurance.  </p>

[Frain]

<p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p>This is just a tech support forum, there is no one else to pass you on to.  If you want to speak with an actual representative you can always contact our support staff directly.</p><p>There are many contributing factors to the lag that is present and while a majority of it can and will be addressed server side this does not mean that it is the only culprit.  I experience severe lag often in the PQs but only with the PQ's. Anywhere else performs within reasonable expectations.  This means that what causes the lag for you doesn't cause it for me so tracking and resolving these issues take time to fully understand what is causing it all for each individual reported occurance.  </p></blockquote><p>Lag gets worse the longer you stay in one raid zone for some reason. Overall lag on splitpaw is horrible overall though. EVERY day at exactly 12am CET the server goes into slow motion, zoning takes up to 10 minutes, people get broker lag, spell lag goes off the roof. This lag stays on for 1-2 hours every night and then goes back to the usual lag.</p><p>I tried to form a group when the mid-night lag had started and it took me up to 30-40 minutes just to get people to the zone.</p>

[Frain]

<p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p>I would love to give you the assurance you need but this is the Performance Support forum intended for troubleshooting performance issues on the client end.  The best I can do is deliver your concerns to the appropriate parties.  I only offer technical support on the client end.</p><p>The intent here is more along the lines of "Help I'm having performance issues, please help me find out why".  I'll make sure your feedback is heard.</p></blockquote><p>You are taking care of performance issues and when a whole raid at once get horrible lag it is apparent that the issue isnt on our side. The box of old game boys in amsterdam that is currently being used as server for 99% of the eq2 players in europe apparently cant handle it. Unless you want the game to only have players in america you better get this sorted out quickly.</p><p>So let me get this straight, there is no way to contact the people responsable for your hardware on the forums at all? That sais alot about how much they care i guess...</p>

[Xanoth]

<p><cite>Klaen wrote:</cite></p><blockquote><p>Dear SOE,</p><p>I am a raid leader for Spirit of Dawnsong on the Splitpaw server.  We raid 3 nights per week from 7:30pm UK time to 10:30pm UK time. I have played EQ2 since launch (5 years? Ouch!). I don't want this to be considered as just another 'whining' post, this is the first such post I have made on the official forums.</p><p>Every raid, we suffer unbearable lag in the game for over an hour (it normally starts to ease up by around 9pm UK time). It is particularly bad on Sunday's, but it does happen on our other two raid nights (Tuesday and Thursday).</p><p>By unbearable lag, I mean waiting 3 seconds after you click a spell or combat art before you start casting it, making healing, DPSing etc impossible. This is not client side as we have players from all over Europe, on many different ISPs, all 24 players simultaneously experience this same lag.</p><p>This is really starting to ruin the enjoyment of the game for many of our members and some are considering cancelling their subscriptions. This would have a serious effect on our guild as any loss of a player to a small guild like SoD is a massive blow - it may prompt others to leave as well. As a raid leader, I am altering our raid zone targets because of lag - if it's bad, we stop working on "progression" mobs and move to a farm zone, as at least we have a chance of killing farm mobs with the serious lag (even though it is not enjoyable).</p><p>I don't feel that server performance should be a factor in deciding our raid targets, nor do I feel that this is an acceptable level of service considering the charges every one of our raid force is paying SOE every month.</p><p>Please could you give me some assurance that you are working to address these lag issues on Splitpaw, and a time line for when you think it will be fixed? I have heard various reports from chat on the Splitpaw sever that SOE is aware of the issue. The question is, what are you doing about it and when.</p><p>Kind regards,</p><p>Harkes.</p><p>Mystic, Raid Leader of Spirit of Dawnsong</p></blockquote><p>I'd just like to further echo every point above, as the Raid Leader of Xanadu for the past 4-5 years I've never known lag as consistantly bad as it is now inside instances for everyone in the raid.  We regularly have to change targets to avoid lag or limit how much it impacts our evenings.</p><p>I honestly don't know how much of this we can all take before we just give up for the sake of our enjoyment. Games should be fun and most nights EQ2 is just a laggy frustration that makes dial-up FPS gameplay of the 90's look sharp and responsive.</p>

[docpaulpur2]

<p><cite>Xanoth@Runnyeye wrote:</cite></p><blockquote><p><cite>Klaen wrote:</cite></p><blockquote><p>Dear SOE,</p><p>I am a raid leader for Spirit of Dawnsong on the Splitpaw server.  We raid 3 nights per week from 7:30pm UK time to 10:30pm UK time. I have played EQ2 since launch (5 years? Ouch!). I don't want this to be considered as just another 'whining' post, this is the first such post I have made on the official forums.</p><p>Every raid, we suffer unbearable lag in the game for over an hour (it normally starts to ease up by around 9pm UK time). It is particularly bad on Sunday's, but it does happen on our other two raid nights (Tuesday and Thursday).</p><p>By unbearable lag, I mean waiting 3 seconds after you click a spell or combat art before you start casting it, making healing, DPSing etc impossible. This is not client side as we have players from all over Europe, on many different ISPs, all 24 players simultaneously experience this same lag.</p><p>This is really starting to ruin the enjoyment of the game for many of our members and some are considering cancelling their subscriptions. This would have a serious effect on our guild as any loss of a player to a small guild like SoD is a massive blow - it may prompt others to leave as well. As a raid leader, I am altering our raid zone targets because of lag - if it's bad, we stop working on "progression" mobs and move to a farm zone, as at least we have a chance of killing farm mobs with the serious lag (even though it is not enjoyable).</p><p>I don't feel that server performance should be a factor in deciding our raid targets, nor do I feel that this is an acceptable level of service considering the charges every one of our raid force is paying SOE every month.</p><p>Please could you give me some assurance that you are working to address these lag issues on Splitpaw, and a time line for when you think it will be fixed? I have heard various reports from chat on the Splitpaw sever that SOE is aware of the issue. The question is, what are you doing about it and when.</p><p>Kind regards,</p><p>Harkes.</p><p>Mystic, Raid Leader of Spirit of Dawnsong</p></blockquote><p>I'd just like to further echo every point above, as the Raid Leader of Xanadu for the past 4-5 years I've never known lag as consistantly bad as it is now inside instances for everyone in the raid.  We regularly have to change targets to avoid lag or limit how much it impacts our evenings.</p><p>I honestly don't know how much of this we can all take before we just give up for the sake of our enjoyment. Games should be fun and most nights EQ2 is just a laggy frustration that makes dial-up FPS gameplay of the 90's look sharp and responsive.</p></blockquote><p>/signed. What do we have to do bar doing illegal stuff to get this fixed?</p>

[TSR-JoshuaM]

<p>The presence of lag is not a myth to us.  We are aware but the contributing factors may be more than you might think.  It's an ongoing process and we are doing our best to reduce the amount of lag that we can affect.  As a full time raider myself, I experience the same frustrations, and of course lag, as the rest of you.   I'll do my best to report everyones concerns, gather as much information as possible, and work towards assisting development in getting all contributing factors minimized as much as possible.</p>

[TSR-JoshuaM]

<p><cite>Naxus@Splitpaw wrote:</cite></p><blockquote><p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p>I would love to give you the assurance you need but this is the Performance Support forum intended for troubleshooting performance issues on the client end.  The best I can do is deliver your concerns to the appropriate parties.  I only offer technical support on the client end.</p><p>The intent here is more along the lines of "Help I'm having performance issues, please help me find out why".  I'll make sure your feedback is heard.</p></blockquote><p>You are taking care of performance issues and when a whole raid at once get horrible lag it is apparent that the issue isnt on our side. The box of old game boys in amsterdam that is currently being used as server for 99% of the eq2 players in europe apparently cant handle it. Unless you want the game to only have players in america you better get this sorted out quickly.</p><p>So let me get this straight, there is no way to contact the people responsable for your hardware on the forums at all? That sais alot about how much they care i guess...</p></blockquote><p>I don't know where you got that impression but as I stated in the quote this particular thread is made in the Performance Support sub-forum where I, the Technical Support Representative, can help you troubleshoot performance issues.</p><p>There are dozens of other sub-forums, including General Discussion, where concerns such as your complaints about the server performance can be seen by development and community managers equipped to address your feedback but unless we can troubleshoot your issue together I cannot help you with just feedback.</p>

[Frain]

<p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p><cite>Naxus@Splitpaw wrote:</cite></p><blockquote><p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p>I would love to give you the assurance you need but this is the Performance Support forum intended for troubleshooting performance issues on the client end.  The best I can do is deliver your concerns to the appropriate parties.  I only offer technical support on the client end.</p><p>The intent here is more along the lines of "Help I'm having performance issues, please help me find out why".  I'll make sure your feedback is heard.</p></blockquote><p>You are taking care of performance issues and when a whole raid at once get horrible lag it is apparent that the issue isnt on our side. The box of old game boys in amsterdam that is currently being used as server for 99% of the eq2 players in europe apparently cant handle it. Unless you want the game to only have players in america you better get this sorted out quickly.</p><p>So let me get this straight, there is no way to contact the people responsable for your hardware on the forums at all? That sais alot about how much they care i guess...</p></blockquote><p>I don't know where you got that impression but as I stated in the quote this particular thread is made in the Performance Support sub-forum where I, the Technical Support Representative, can help you troubleshoot performance issues.</p><p>There are dozens of other sub-forums, including General Discussion, where concerns such as your complaints about the server performance can be seen by development and community managers equipped to address your feedback but unless we can troubleshoot your issue together I cannot help you with just feedback.</p></blockquote><p>No thats fine, you are there to help us with our problems, not to help us with yours. People responsable for that is hiding somewhere so we'll continue our hunt for someone to nag. Looking over the forum groups I cant find any that would fit for this so i guess general gameplay is the only place. Seems like it would be drowned there though.</p>

[Dogtag]

<p>Raidleader of Dark Haven here.</p><p>Cancelled todays raid after 3 killed nameds in TOFS X2 due to unbearable lag for everyone.</p><p>This is not the first time we have to cancel raid due to massive lag either.</p><p>About to cancel one account. If things don't get better the same will happen with my primary one, and I know many others that will do the same.</p>

[TSR-JoshuaM]

<p><cite>Dogtag@Splitpaw wrote:</cite></p><blockquote><p>Raidleader of Dark Haven here.</p><p>Cancelled todays raid after 3 killed nameds in TOFS X2 due to unbearable lag for everyone.</p><p>This is not the first time we have to cancel raid due to massive lag either.</p><p>About to cancel one account. If things don't get better the same will happen with my primary one, and I know many others that will do the same.</p></blockquote><p>We can troubleshoot what may be causing your lag as other customers I have worked with today are not having any latency issues.  That is not to say that the issue is not on our end, it could very well be, but thats about the extent of the service I can offer you directly.</p><p>As for the lag complaints in this thread, I am relaying all of your concerns to the appropriate parties I just do not have any direct involvement with that part of the process.</p>

[Dogtag]

<p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p><cite>Dogtag@Splitpaw wrote:</cite></p><blockquote><p>Raidleader of Dark Haven here.</p><p>Cancelled todays raid after 3 killed nameds in TOFS X2 due to unbearable lag for everyone.</p><p>This is not the first time we have to cancel raid due to massive lag either.</p><p>About to cancel one account. If things don't get better the same will happen with my primary one, and I know many others that will do the same.</p></blockquote><p>We can troubleshoot what may be causing your lag as other customers I have worked with today are not having any latency issues.  That is not to say that the issue is not on our end, it could very well be, but thats about the extent of the service I can offer you directly.</p><p>As for the lag complaints in this thread, I am relaying all of your concerns to the appropriate parties I just do not have any direct involvement with that part of the process.</p></blockquote><p>Well out of 12 people in zone all had the same problem. Bad delay on spell casting. As a tank this is quite annoying in 2 ways. Half the skills I click never get used, and same goes for incoming healing.. and when mobs kill you in seconds if you don't have heals... epic fail.</p><p>New/more(and better) servers, better server connection, figure it out, sort it out. If not, why should you have our money? (yeah I'm quite P.O. here, and I feel I have the right to be.)</p><p>Thousands of people can't suddently have had their computers go P.o.S. on them.</p><p>So the question is... will you fix this issue within a month, or should I cancel my main accounts sub as well?</p>

[Amaitae]

<p>I was just one glimpse away from returning to the game after a break and now I come across about new and even worse facts of this unbearable lag situation that the server already had before I stopped to play...  It seems I have to wait some more month before I will resubscribe. I am not in quality management/assurance but this might be of help for you:</p><h1>ISO 9000:2005</h1><p><a href="http://www.iso.org/iso/iso_catalogue/catalogue_tc/catalogue_detail.htm?csnumber=42180" target="_blank">http://www.iso.org/iso/iso_catalogu...?csnumber=42180</a></p><h1>ISO/IEC 17025:2005</h1><p><a href="http://www.iso.org/iso/iso_catalogue/catalogue_tc/catalogue_detail.htm?csnumber=39883" target="_blank">http://www.iso.org/iso/iso_catalogu...?csnumber=39883</a></p>

[TSR-JoshuaM]

<p>I am going to lock this thread here.</p><p>I understand everyone is concerned about the performance they are having.  I am just as concerned and I am more than happy to help eliminate what may contribute to it on the client end as that is my part in this process.</p><p>Our developers have their own forums, such as the developers roundtable and even general gameply discussion, where you can discuss the nature of the server performance and our upcoming plans on that end.</p><p>The performance support forum is specifically for PC related performance issues, as stated to "Discuss performance issues (video, sound, crashing, etc.) in this forum."</p><p>I have forwarded the feedback and concerns on to the appropriate parties responsible for that part of the process.</p>