sever tearing with gtx580 - makes game unplayable [Archive]

Tilaa

03-23-2011, 04:19 PM

This is a Brand new as of 1/24/11 system.Before the Velious expansion I was able to play without any issues at extreme quality. Since the expansion I have had severegraphic issues. Tearing, Flickering of char models, Odd random black specks, Now in order to make it playable at all i have to use extreme performance settings. I have installed DX9.0c from the links that were posted by TSR's. I have tired ever setting possible with no change. I have deleted and reinstalled all the Ui settings and config files, Miles, and Cache. I have spent over 25hundred on this new system just to play this game. I have been a customer Since this game came out and i played the old EQ as well. I expect a intelligent response to my issue Please. I f you need any more info i will be glad to post it for you. Thank You.Specs=Window 7 64 bitNividia gtx580Rampage III with a i7 cpu 950 3.07Ghz6gig ram OCZ BladeSystem Information------------------Time of this report: 3/23/2011, 12:58:13 Machine name: ROBERTS-PC Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_rtm.101119-1850) Language: English (Regional Setting: English)System Manufacturer: System manufacturer System Model: System Product Name BIOS: BIOS Date: 08/26/10 17:43:02 Ver: 08.00.15 Processor: Intel(R) Core(TM) i7 CPU 950 @ 3.07GHz (8 CPUs), ~3.1GHz Memory: 6144MB RAMAvailable OS Memory: 6136MB RAM Page File: 1716MB used, 10552MB available Windows Dir: C:Windows DirectX Version: DirectX 11DX Setup Parameters: Not found User DPI Setting: 96 DPI (100 percent) System DPI Setting: 96 DPI (100 percent) DWM DPI Scaling: Disabled DxDiag Version: 6.01.7601.17514 32bit Unicode------------DxDiag Notes------------ Display Tab 1: No problems found. Sound Tab 1: No problems found. Sound Tab 2: No problems found. Sound Tab 3: No problems found. Input Tab: No problems found.--------------------DirectX Debug Levels--------------------Direct3D: 0/4 (retail)DirectDraw: 0/4 (retail)DirectInput: 0/5 (retail)DirectMusic: 0/5 (retail)DirectPlay: 0/9 (retail)DirectSound: 0/5 (retail)DirectShow: 0/6 (retail)---------------

Tilaa

03-23-2011, 04:20 PM

Display Devices--------------- Card name: NVIDIA GeForce GTX 580 Manufacturer: NVIDIA Chip type: GeForce GTX 580 DAC type: Integrated RAMDAC Device Key: EnumPCIVEN_10DE&DEV_1080&SUBSYS_086A10DE&REV_A1 Display Memory: 4063 MB Dedicated Memory: 1503 MB Shared Memory: 2559 MB Current Mode: 1920 x 1080 (32 bit) (60Hz) Monitor Name: HP S2331 Series Wide LCD Monitor Monitor Model: HP S2331 Monitor Id: HWP2907 Native Mode: 1920 x 1080(p) (60.000Hz) Output Type: DVI Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,n vwgf2um,nvwgf2umDriver File Version: 8.17.0012.6658 (English) Driver Version: 8.17.12.6658 DDI Version: 11 Driver Model: WDDM 1.1 Driver Attributes: Final Retail Driver Date/Size: 1/7/2011 21:27:00, 12859496 bytes WHQL Logo'd: Yes WHQL Date Stamp: Device Identifier: {D7B71E3E-53C0-11CF-6C69-66281FC2C535} Vendor ID: 0x10DE Device ID: 0x1080 SubSys ID: 0x086A10DE Revision ID: 0x00A1 Driver Strong Name: oem33.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section0 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{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: 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{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= D3D9 Overlay: Supported DXVA-HD: Supported DDraw Status: Enabled D3D Status: Enabled AGP Status: Enabled-------------Sound Devices------------- Description: Speakers (Realtek High Definition Audio) Default Sound Playback: Yes Default Voice Playback: Yes Hardware ID: HDAUDIOFUNC_01&VEN_10EC&DEV_0889&SUBSYS_1043840F&REV_1000 Manufacturer ID: 1 Product ID: 100 Type: WDM Driver Name: RTKVHD64.sys Driver Version: 6.00.0001.6037 (English) Driver Attributes: Final Retail WHQL Logo'd: Yes Date and Size: 1/29/2010 00:48:44, 2260256 bytes Other Files: Driver Provider: Realtek Semiconductor Corp. HW Accel Level: Basic Cap Flags: 0xF1F Min/Max Sample Rate: 100, 200000Static/Strm HW Mix Bufs: 1, 0 Static/Strm HW 3D Bufs: 0, 0 HW Memory: 0 Voice Management: No EAX(tm) 2.0 Listen/Src: No, No I3DL2(tm) Listen/Src: No, NoSensaura(tm) ZoomFX(tm): No Description: Realtek Digital Output(Optical) (Realtek High Definition Audio) Default Sound Playback: No Default Voice Playback: No Hardware ID: HDAUDIOFUNC_01&VEN_10EC&DEV_0889&SUBSYS_1043840F&REV_1000 Manufacturer ID: 1 Product ID: 100 Type: WDM Driver Name: RTKVHD64.sys Driver Version: 6.00.0001.6037 (English) Driver Attributes: Final Retail WHQL Logo'd: Yes Date and Size: 1/29/2010 00:48:44, 2260256 bytes Other Files: Driver Provider: Realtek Semiconductor Corp. HW Accel Level: Basic Cap Flags: 0xF1F Min/Max Sample Rate: 100, 200000Static/Strm HW Mix Bufs: 1, 0 Static/Strm HW 3D Bufs: 0, 0 HW Memory: 0 Voice Management: No EAX(tm) 2.0 Listen/Src: No, No I3DL2(tm) Listen/Src: No, NoSensaura(tm) ZoomFX(tm): No Description: Realtek Digital Output (Realtek High Definition Audio) Default Sound Playback: No Default Voice Playback: No Hardware ID: HDAUDIOFUNC_01&VEN_10EC&DEV_0889&SUBSYS_1043840F&REV_1000 Manufacturer ID: 1 Product ID: 100 Type: WDM Driver Name: RTKVHD64.sys Driver Version: 6.00.0001.6037 (English) Driver Attributes: Final Retail WHQL Logo'd: Yes Date and Size: 1/29/2010 00:48:44, 2260256 bytes Other Files: Driver Provider: Realtek Semiconductor Corp. HW Accel Level: Basic Cap Flags: 0xF1F Min/Max Sample Rate: 100, 200000Static/Strm HW Mix Bufs: 1, 0 Static/Strm HW 3D Bufs: 0, 0 HW Memory: 0 Voice Management: No EAX(tm) 2.0 Listen/Src: No, No I3DL2(tm) Listen/Src: No, NoSensaura(tm) ZoomFX(tm): No---------------------Sound Capture Devices--------------------- Description: Microphone (Realtek High Definition Audio) Default Sound Capture: Yes Default Voice Capture: Yes Driver Name: RTKVHD64.sys Driver Version: 6.00.0001.6037 (English) Driver Attributes: Final Retail Date and Size: 1/29/2010 00:48:44, 2260256 bytes Cap Flags: 0x1 Format Flags: 0xFFFFF

TSR-JoshuaM

03-23-2011, 07:54 PM

Which patch method are you using? The multi-game Station Launcher or the streaming EQII specific LaunchPad? From the DXDIAG info it looks like you are all up to date. Was the DirectX 9.0c update you ran dated June 2010 or earlier? I've included links to both the updated LaunchPad and the DX9 update below just in case.<a href="http://www.microsoft.com/downloads/en/details.aspx?FamilyID=3b170b25-abab-4bc3-ae91-50ceb6d8fa8d" target="_blank">[DX9] June 2010</a><a href="http://launch.soe.com/eq2" target="_blank">[EQII] LaunchPad</a>

Tilaa

03-23-2011, 10:31 PM

I use the multi-game Launchpad as I play several soe games other than EQ2 and I used the June 2010 9.0c redistrib installer. Like I said.. It's a brand new system(built on Jan 24 2011) so everything is all new installs and up to date drivers.

TSR-JoshuaM

03-24-2011, 11:12 AM

If we assume optimal conditions and a fully functional video card, the symptoms seem to point towards corrupted game files.The multi-game Station Launcher method is not without it's own issues. We have reduced support to the bare minimum when it comes to Station Launcher and we do try to transition our customers to the game specific EQII LaunchPad. While I do not think it is the patch method you use that caused the issue, I do believe that, unless your video card is failing, making the transition should alleviate many issues for you.The next thing I want to take a look at is your EQ2_recent.ini, I'll try to recreate your specific conditions and see if I can reproduce the issue. If I can we should have a whole, more successful, avenue towards getting a total fix out for it. Please paste your eq2_recent.ini contents here when you have a moment.

Tilaa

03-25-2011, 09:44 PM

additional info and update. I have a full tower w/ 6 case fans - two of which are 120's which blow directly across the video card. I have Coolermaster V8 for a CPU cooler. I just clean installed vs267.59 Nvidia drivers. (As a side note - I know its not my custom UI because it happens even if I delete exe, all my ini files and the custom ui folder.)Still having problems.However.. I did discover that if I switch to windowed mode and then back the issue goes away for a bit.here is my eq2_recentcl_version_recent 18cl_username starchild59cl_autoplay_world Oasiscl_autoplay_world_second epilepsy_warning_seen truecl_ui_skinname FetishNightfallcl_show_voice_tutorial trueeu_merge_seen truecl_picked_configuration truechat_autoswitch_chat_type truecl_maximized falsecl_screenwidth_windowed 1913cl_screenheight_windowed 1054cl_screenposx_windowed_restore_down 5cl_screenposy_windowed_restore_down 31r_performance 6last_selected_char_id -1cl_movie_enabled falsets_hotkey_order 0 1 2 3 4 5r_performance 6cl_screenwidth 1920cl_screenheight 1080cl_screenrefresh 60cl_multicore truer_usethreepointoshaders falsecl_refresh_sync truecl_triple_buffer trueo_max_farplane 500.000000r_fast_layer_min_distance -1.000000cl_letter_box_amount 0.070000cl_textureshrink 3cl_charactertextureshrink 3r_texture_lodding_shrink 4r_bloom falser_update_procedural_textures falser_reflections falser_particle_priority 0num_active_spell_results 0r_particlesinreflectionsinhouse falser_particle_lod_scale 3.000000r_point_particle_near_plane -3.000000r_point_particle_max_size 0.000000r_light_priority 0r_personal_torch falser_max_lights 2r_light_spec falser_max_spec_lights 1r_light_bump_max_distance -1.000000r_min_dir_ambient_intensity 0.300000r_gpu_shadows_keep falser_shadow_priority 0r_shadows_torch falser_shadows_characters falser_shadows_keep falsecl_lod_scale 2.000000cl_lod_tridensity 30000.000000r_ec_max_lod0 1r_ec_max_lod1 10r_min_anim_update_rate 0.600000r_anim_update_start 0.050000r_initial_point_weight 0.500000r_particle_cloth falsestereo_display_enable falseics_maxcameradistance 60.000000sound_provider Miles Fast 2D Positional Audiospeakers System Defaultmovie_volume 0.170000music_volume 0.000000combat_music_volume 0.000000voice_volume 0.410000vc_volume 0.370000sfx_volume 0.490000ambient_volume 0.380000resident_sound_volume 0.250000vc_volume 0.370000window_allow_offscreen falseonly_show_fg_in_letterbox_area falser_target_mouse_over_glow 0.000000cl_use_default_log_file truer_initialized_shader3_ambient true

Tilaa

03-26-2011, 04:13 PM

Ok to eliminate that it may be a Station Launcher issue and to make sure I am at optimal support levels, I did a complete uninstall of my EQ2 and my Launchpad. I did a registry sweep and defraged.Which brings up a seperate but actually much more irritating issue. I have the Cd's for each expansion set, up to Sentinel's Fate. I would think I should of have been able to install that disk, then run the streaming launcher and it would recoginize the fact that I didn't need every single file downloaded. (Unless there is a shortcut that I don't know about) however, that is not the case. The streaming launcher doesnt recognize the files from the CD and the CD itself installs Launchpad(which I don't want now.) Which means I had to uninstall everything AGAIN - then run the streaming Launcher. Which at the current rate will take over 13 hours. That is ridiculous. I can't use my computer for anything else (technically I could but I am taking no chances that anything might be corrupted) and I can't play EQ2 now untill it's done. I am not happy. I sincerly hope I can get this whole problem resolved soon.I very much appreciate your help with this and I want to thank you, but please understand that my frustration and irritation levels are really beginning to reach an all time high.

Tilaa

04-01-2011, 03:47 PM

uninstalled everything reinstalled using streaming patcher.. made it much much worse. Uninstalled it again. Uninstalled video drivers. Reinstalled video drivers from nvidia reinstalled game thu station launcher.. Working fine now.. I have no idea why.

TSR-JoshuaM

04-06-2011, 05:23 PM

We've reproduced similar behavior but it was through corrupt drivers which seems to be supported by your video card driver reinstall. However, this isn't a closed case and we are continuining to do what we can to identify issues and eliminate them.