Profile page

[drgnslyr]

<p>Unable to see any of my profile for my account on your main page?</p>

[TSR-JoshuaM]

<p>The EQ2Players website has very limited support.  We are hoping to revive it to a fully functional state as soon as we can but I do not have a timeframe to provide for you.</p>

[bubulle]

<p><span style="color: #ffffff;">Hello,</span></p><p><span style="color: #ffffff;">Now I can see my profile if not logged-in but the page is empty if signed up.</span></p><p><span style="color: #ffffff;">The discussion I engaged with support just failed short in a bad turn.</span></p><p><span style="color: #ffffff;">If someone with smoother angles than me, feel capable of raising the issue and find support about it, welcome.</span></p><p><span style="color: #ffffff;">For documentation, here it is:</span></p><p><span style="color: #ffffff;">See: "Bugged character profiles [Incident: 110619-000022]"</span></p><table cellspacing="0" cellpadding="2" width="100%"><tbody><tr><td colspan="2" bgcolor="#e0e0e0"><span style="color: #000000;">Subject</span></td></tr> <tr><td colspan="2"><span style="color: #ffffff;">Bugged character profiles</span></td></tr> <tr><td colspan="2"><span style="color: #ffffff;"> </span></td></tr> <tr><td colspan="2" bgcolor="#e0e0e0"><span style="color: #000000;"> Discussion Thread</span></td></tr> <tr><td bgcolor="#c6d3ba"><span style="color: #000000;"> Response Via Email (TSR Matthew G.)</span></td><td align="right" bgcolor="#c6d3ba"><span style="color: #ffffff;">06/26/2011 12:02 PM</span></td></tr> <tr><td colspan="2"><span style="color: #ffffff;">Greetings,Since you have threatened legal action I will simply re-iterate that the EQ2Players web services are not a part of your paid EverQuest II subscription nor does the loss of features on this website in any way constitute an interruption to your EverQuest II service. We are in process of transitioning to a new service to replace the existing EQ2Players web services, and as such support for the current service is not being offered at this time. Past this I must cease supporting your issue and refer you to our legal team as the threat of legal action has been made here. If you would like to contact our legal department, please mail your concerns to:Sony Online Entertainment, Inc.8928 Terman CourtSan Diego, CA 92121ATTN: LegalRegards,CSR Matt G.Customer Support RepresentativeSony Online Entertainment</span></td></tr> <tr><td bgcolor="#a0c4de"><span style="color: #000000;"> Customer By Web Form (leagris soe)</span></td><td align="right" bgcolor="#a0c4de"><span style="color: #ffffff;">06/25/2011 12:01 AM</span></td></tr> <tr><td colspan="2"><span style="color: #ffffff;">I contest you took part of the asset I pay for as my SOE subscription, to abandon it as a pretending free service. Shall I sue Sony about that ?Even critically, you straight tell me there is no team to fix bugs and hence this service may as well be subject to data breaches, like the one your fired security team failed to fix in may, and caused six weeks of unavailability and caused critical data like credit cards numbers, passwords and private user data to leak in pirates hands?Sorry, but as a paying customer I demand you continue to provide the services I pay for with the corresponding assets being maintained, fixed and securely tightened.</span></td></tr> <tr><td bgcolor="#c6d3ba"><span style="color: #000000;"> Response Via Email (TSR Steven G.)</span></td><td align="right" bgcolor="#c6d3ba"><span style="color: #ffffff;">06/23/2011 09:15 AM</span></td></tr> <tr><td colspan="2"><span style="color: #ffffff;">Greetings leagris,Thank you for contacting Sony Online Entertainment. Unfortunately, since the EQ2 players site was converted to a free service, there is not a team set to maintain/update the site. We have no ETA when or if a team will be added to maintain/update the site. We are sorry for the inconvenience that this may cause. If you have further questions, feel free to contact us.Regards,CSR Steven G. Phone Support:Monday – Friday from 6:00am – 7:00pm PST at 858-537-0898.</span></td></tr></tbody></table><p><span style="color: #ffffff;"></span></p>

[TSR-JoshuaM]

<p>Not quite the place for such a discussion so I am going to lock up this thread.  The EQ2Players website has it's own discussion forum here, <a href="http://forums.station.sony.com/eq2/forums/show.m?forum_id=2599">http://forums.station.sony.com/eq2/...m?forum_id=2599</a></p><p>The Station Players service is not included with your subscription fee nor is it a service we offer anymore at all.  We have new services planned to takes its place and one such service is already underway with EQ2 Mobile.</p>