Launchpad hangs!

[Kraptor]

<p>Hi all when I launch, launchpad.exe the updateer/launchpad simply just hangs there:</p><p><a href="http://kepfeltoltes.hu/110308/eq2_launchpad_www.kepfeltoltes.hu_.jpg" target="_blank" rel="nofollow">http://kepfeltoltes.hu/110308/eq2_l...ltoltes.hu_.jpg</a></p>

[Kraptor]

<p>.Downloadinfo.txt content:</p><p>**** Starting at Tue Mar 08 09:13:06 2011 with plug-in 1.0.3.150 ****Finished downloading 504,058 bytes in 1.211 seconds (416,232 bytes per second)</p><p>Vista 64 bit</p>

[TSR-JoshuaM]

<p>Could you paste the contents of your Launchpad.LOG here?</p>

[Kraptor]

<p>Where can i find that Launchpad.log file? My EQ2 directory doesn't have that kind of file.</p>

[Rerayn]

<p>Having the exact same problem. Maybe the problem is related to other software updates that were installed.</p><p>On my system (Windows Vista 64) for example the following updates were installed:- Adobe Flash Player 10 Plugin Version 10.2.152.32- Microsoft Silverlight Version 4.0.60129.0- Java(TM) 6 Update 24- Security Update for CAPICOM (KB931906)</p><p>I created a workaround by installing the Station Launcher.</p><p>PS. Also on my system I cannot find a launchpad.log file. I could be wrong but maybe this fiel is only generated by older versions of the lauchpad but not by LP3 anymore.</p>

[ziczac]

<p>Same problem here.</p><p>Yesterday all fine, today hang with SOE Logo</p>

[Kraptor]

<p>From my home PC the launcher works fine (Win7 64 bit). I dunno if there was a server side problem and they have fixed it, or the problem is with Vista 64. I will try tomorrow from work again<img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /></p>

[Zarkark]

<p>Same problem here: yesterday fine, today stalling at SOE logo.</p><p>... Interestingly working on my girlfriends PC without any problems.</p><p>both machines WinXP 32bit SP3 all updates, used redist/pakconvert.exe on monday, renamed paks to paks_</p>

[kushial]

<p>same here, need fix, i will play this game, i have yesterday reactivated my testacc!</p>

[kushial]

<p>/push</p><p>i cant play :_/(</p>

[kushial]

<p>/push</p><p>pls fix the bug, we cannot play</p>

[kushial]

<p>/push</p><p>we need help pls!</p>

[ziczac]

<p>No change after more than 12 Hours... Still hang on SOE Logo -.-</p>

[Kraptor]

<p>Not working from work PC (Vista 64).</p>

[Cerbitar]

<p>Was working fine for me until yesterday, using the stream version on windows 7(64). Uninstalled eq2 and downloaded again, worked fine until now so something gets corrupted after you log on and/or out.</p>

[kirara]

<p>I think I've found a solution. I've opened all my browsers (Internet Explorer and Firefox) and deleted the temporary internet files in every one. Then I tried to open <a href="http://launch.soe.com/lp3/index.html" target="_blank" rel="nofollow">http://launch.soe.com/lp3/index.html</a> in both browsers (now it brought me more than a black site) and started the launchpad and it works again.</p><p>I hope this help you too.</p>

[Soldancer]

<p>Didn't helped me.</p><p>Anyway, I don't want to wait another day so I copied the old client from my backup-HD and update it now. Maybe good to have both clients.</p>

[kirara]

<p>Ok I don't know why it isn't working on your side but I had tried other things first - maybe there is more to do but i can't remember any more what I had tried in the beginning.</p>

[kushial]

<p>really really nice,</p><p>i make a testacc, i wait 3 hours for download this game, an now i wait 19 hours for play this game<img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" /></p>

[ziczac]

<p>Problem is still here...</p>

[kushial]

<p>/push</p>

[kushial]

<p>lalala</p>

[zoty6]

<p>I had the same problem.. After i deleted everything from %userprofile%Local SettingsTemporary Internet Files , it started working again perfectly...</p>

[ziczac]

<p>Clearing Browsercache doesn´t work here</p><p>Problem still here and no one cares <img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" /></p>

[Rerayn]

<p>Clearing the browsercache (IE) solved my problems, emptied my temp directory already prior to trying this so clearng both might be needed.</p>

[ziczac]

<p>All TEMP Folders cleared, no solution.</p><p>I have 3 PC´s (mine, gf`s and another friends) and all have the same problem...since yesterday.</p><p>Maybe a CDN problem? Where do you all live?</p>

[kushial]

<p>i life an germany northsee</p>

[TSR-JoshuaM]

<p>Please post the contents of your LaunchPad.log, located in your base EQ2 game folder, and I'll do my best to address each of you as quickly as possible.</p>

[kirara]

<p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p>Please post the contents of your LaunchPad.log, located in your base EQ2 game folder, and I'll do my best to address each of you as quickly as possible.</p></blockquote><p>How can we tell the LaunchPad 3 to create this log file in our base EQ2 game folder? Even if I set the LP3 log settings to "Verbose" it isn't creating this file.</p>

[TSR-JoshuaM]

<p>My apologies for reposting that.  </p>

[TSR-JoshuaM]

<p>We'll need to double check your browser settings and go over a few additional steps.</p><p>Clear your internet temporary files/cache/cookies.  Check your Internet Options LAN settings (Control Panel > Internet Options > Connections Tab > Click LAN Settings) and make sure no proxy is set.  </p><p>Disable any running firewalls or anti-virus, or ensure that EQ2 is excluded properly.</p><p>Bypass your router or configure it to forward the ports appropriately.  This isn't something we directly support so I can only provide you the port information to do this yourself.</p><p><p>Sony Online Entertainment does not support the use of firewalls and proxies, including cable/DSL NAT routers, campus and office networks, or any type of Internet connection sharing services. However, in an effort to assist you in configuring your systems on your own, we would like to provide the following information which may help you in setting up your firewall to work with EverQuest II</p><p>EverQuest II Station Launcher and Patch Servers:</p><p>A TCP connection is initiated from a Station Launcher client port greater than 1023 to patch.station.sony.com port 7000. </p><p>A UDP connection is initiated from the Station Launcher client port greater than 1023 to sdlaunchpad1.station.sony.com and sdlaunchpad2.station.sony.com port range 3016-3021 and 9700-9703. </p><p>EverQuest II Patch: </p><p>A TCP connection is initiated from the EverQuest II client port greater than 1023 to patch.everqeust2.com, abepatch.everquest2.com, laepatch.everquest2.com, or amspatch.everquest2.com at port 7010. </p><p>Everquest II Game Client:</p><p>UDP connections are initiated from the EverQuest II client port greater than 1023 to servers on UDP ports 9100, and UDP ports in the range 32800-33000 </p><p>Additionally, ICMP messages type 0 (echo reply), 3 (unreachable), 8 (echo request) and 11 (expired) should be permitted bi-directionally between the client PC and the EverQuest II servers. </p><p>EverQuest II Servers Subnets:</p><p>There are multiple IP addresses for the Patch and Station Launcher clusters, and they may change as the network demands, so check often using a DNS lookup tool if you provide a specific firewall rule for these services. The EverQuest II server IP addresses are currently in these subnets: 64.37.158.*, 199.108.2.*, 199.108.12.*, 199.108.202.*, 199.108.203.*, 195.33.135.* </p></p>

[ziczac]

<p>Cleared all Internet files</p><p>Connected my Laptop directly to the cable modem without any firewall</p><p>Deinstalled Adobe Flash, Launchpad asked to install it, after install same problem</p><p>No Virus Scanner installed</p><p>TSR-JoshuaM, think about the following, please:</p><p>Tuesday evening everything was fine, next day 3 of my PCs with 3 internet connections on 3 sites doesn´t work anymore. Can you think about something more global than just the clients?</p>

[joelpollard67]

<p>I've had issues for nearly 6 months off and on and it appears to happen every time there is an update. I now have the</p><p>same issue as others are discussing here. I pay my subscription merely to play a game, I dont want to do a course in</p><p>computer technology so I can ammend the screw ups you guys cause. I am not rich but have paid and said nothing, it ends,</p><p>my subscrition is due for renewal in about 1 week and I think I can find a game that does not require its players to have a</p><p>bachelor of computer science just to play your [Removed for Content] game. Some of us out there are not computer savvy we just want to</p><p>play a good MMORPG!!</p>

[Rajirrah]

<p><cite>joelpollard67 wrote:</cite></p><blockquote><p>I've had issues for nearly 6 months off and on and it appears to happen every time there is an update. I now have the</p><p>same issue as others are discussing here. I pay my subscription merely to play a game, I dont want to do a course in</p><p>computer technology so I can ammend the screw ups you guys cause. I am not rich but have paid and said nothing, it ends,</p><p>my subscrition is due for renewal in about 1 week and I think I can find a game that does not require its players to have a</p><p>bachelor of computer science just to play your [Removed for Content] game. Some of us out there are not computer savvy we just want to</p><p>play a good MMORPG!!</p></blockquote><p>/Waves good bye and wishes Joel Pollard Good Luck</p>

[joelpollard67]

<p><cite>Rajirrah@Antonia Bayle wrote:</cite></p><blockquote><p><cite>joelpollard67 wrote:</cite></p><blockquote><p>I've had issues for nearly 6 months off and on and it appears to happen every time there is an update. I now have the</p><p>same issue as others are discussing here. I pay my subscription merely to play a game, I dont want to do a course in</p><p>computer technology so I can ammend the screw ups you guys cause. I am not rich but have paid and said nothing, it ends,</p><p>my subscrition is due for renewal in about 1 week and I think I can find a game that does not require its players to have a</p><p>bachelor of computer science just to play your [Removed for Content] game. Some of us out there are not computer savvy we just want to</p><p>play a good MMORPG!!</p></blockquote><p>/Waves good bye and wishes Joel Pollard Good Luck</p></blockquote><p>Thank you, I just cancelled my subscription, its nice to know it was you who finally made me think yes I should do this.</p>

[modulo]

<p>Seems to be a problem with the IE Flashplayer Active X uses by the launch pad. I found two solutions:</p><p>* use firefox along with the flashplay plugin and visit <a href="http://launch.soe.com/lp3/index.html?game=eq2x" target="_blank" rel="nofollow">http://launch.soe.com/lp3/index.html?game=eq2x</a> or <a href="http://launch.soe.com/lp3/index.html?game=eq2x-full" target="_blank" rel="nofollow">http://launch.soe.com/lp3/index.htm...?game=eq2x-full</a></p><p>* wipe out all history in your Internet Explorer using the "Internet Options" in the tab "General" section "History" (the names are guessed as I have a german installation), install the latest version of the flash player active x. After that launchpad works as expected</p><p>May be it helps ...</p><p>modulo</p>

[Zarkark]

<p>The simple solution I found was <strong>deleting the LaunchPad.ini</strong></p><p>Afterwards the Launcher starts up, looks scrambled but works - there is a Play-Button. <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /></p><p>so I tested around a bit and found this LaunchPad.ini working:</p><p>[Settings]webapp=http://launcher.station.sony.com/lp3/index.htmldigestURL=http://soecontent.station.sony.com/patch/digest/launchpad/launchpad-release/live/launchpad.soeskin=LaunchPad.pngappSize=664,630appO ffset=52,30appSkin=eqIIappName=EverQuest IIappIcon=EQII.icocurtainColor=#000000game=eq2-full</p><p>Now I simply <strong>set the LaunchPad.ini to write protected</strong> and everthing works as expected.</p><p>Problem seems to be the <strong>2 web-adresses</strong> somehow, which are changed after a the first 'clean' start of the Launchpad.</p>

[ziczac]

<p><cite>Zarkark wrote:</cite></p><blockquote><p>The simple solution I found was <strong>deleting the LaunchPad.ini</strong></p><p>Afterwards the Launcher starts up, looks scrambled but works - there is a Play-Button. <img src="/eq2/images/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" /></p><p>so I tested around a bit and found this LaunchPad.ini working:</p></blockquote><p>hrhr, this is the only working solution... craptastic *rolleyes</p><p>Maybe someday it works the right way once again?</p><p>I'm off here now.</p><p>Thx all for ideas <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /></p><p>p.S.: Petition asks me for DXDiag - rofling the whole weekend <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /></p>

[ChickensAreCool]

<p><cite>Zarkark wrote:</cite></p><blockquote><p>The simple solution I found was <strong>deleting the LaunchPad.ini</strong></p><p>Afterwards the Launcher starts up, looks scrambled but works - there is a Play-Button. <img src="/eq2/images/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" /></p><p>so I tested around a bit and found this LaunchPad.ini working:</p><p>[Settings]webapp=http://launcher.station.sony.com/lp3/index.htmldigestURL=http://soecontent.station.sony.com/patch/digest/launchpad/launchpad-release/live/launchpad.soeskin=LaunchPad.pngappSize=664,630appO ffset=52,30appSkin=eqIIappName=EverQuest IIappIcon=EQII.icocurtainColor=#000000game=eq2-full</p><p>Now I simply <strong>set the LaunchPad.ini to write protected</strong> and everthing works as expected.</p><p>Problem seems to be the <strong>2 web-adresses</strong> somehow, which are changed after a the first 'clean' start of the Launchpad.</p></blockquote><p>I just got the same problem yesterday for the first time.  Worked fine until then, and nothing about my computer setup has changed.  Clearing temp internet files did not work, but your solution involving the LaunchPad.ini file did.  Thanks</p>

[Sss'thasine'ss]

<p><cite>Zarkark wrote:</cite></p><blockquote><p>The simple solution I found was <strong>deleting the LaunchPad.ini</strong></p><p>Afterwards the Launcher starts up, looks scrambled but works - there is a Play-Button. <img src="/eq2/images/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" /></p><p>so I tested around a bit and found this LaunchPad.ini working:</p><p>[Settings]webapp=http://launcher.station.sony.com/lp3/index.htmldigestURL=http://soecontent.station.sony.com/patch/digest/launchpad/launchpad-release/live/launchpad.soeskin=LaunchPad.pngappSize=664,630appO ffset=52,30appSkin=eqIIappName=EverQuest IIappIcon=EQII.icocurtainColor=#000000game=eq2-full</p><p>Now I simply <strong>set the LaunchPad.ini to write protected</strong> and everthing works as expected.</p><p>Problem seems to be the <strong>2 web-adresses</strong> somehow, which are changed after a the first 'clean' start of the Launchpad.</p></blockquote><p>I got the same launcher/soe-window-freezed problem, and Zarkark's above method did not help me.</p><p>I have alot reinstalled Flash-player.</p><p>My original LaunchPad.ini is as below:</p><p>[Settings]webapp=http://launch.soe.com/lp3/index.htmldigestURL=http://manifest.patch.station.sony.com/patch/manifest/launchpad/launchpad-all/lp3-eq2-full.soeskin=LaunchPad.pngappSize=664,630appOffset =52,30appSkin=eqIIappName=EverQuest IIappIcon=EQII.icocurtainColor=#000000game=eq2-full:na</p><p>Any thing wrong with my launchpad.ini settings? Any else can help me?</p>

[kirara]

<p><cite>Mesmero@Unrest wrote:</cite></p><blockquote><p>digestURL=http://manifest.patch.station.sony.com/patch/manifest/launchpad/launchpad-all/lp3-eq2-full.soe</p></blockquote><p>Try to change it to:</p><p>digestURL=http://manifest.patch.station.sony.com/patch/manifest/launchpad/launchpad-all/lp3-eq2-ext.soe</p><p>Don't know if this helps but it's the only difference within your and my ini-file.</p>

[Sss'thasine'ss]

<p><cite>Kirara@Valor wrote:</cite></p><blockquote><p><cite>Mesmero@Unrest wrote:</cite></p><blockquote><p>digestURL=http://manifest.patch.station.sony.com/patch/manifest/launchpad/launchpad-all/lp3-eq2-full.soe</p></blockquote><p>Try to change it to:</p><p>digestURL=http://manifest.patch.station.sony.com/patch/manifest/launchpad/launchpad-all/lp3-eq2-ext.soe</p><p>Don't know if this helps but it's the only difference within your and my ini-file.</p></blockquote><p>thanks alot for helping.</p><p>Unfortunately, I tried and it did not work.</p>

[TanDao]

i am having th e same issue but i notice it hangs when connecting to log in server. If I am using th eold launch pad I can cancel log in and try relog in and it works. The problem is I cant unselect remember password option at this stage. I need a way to reinstall th elaunchpad or force it to forgot my user id etc so I can manully type in my passwd and try to log in at tha tpoint.

[TanDao]

is there a way to reinstall the launch pad without reinstall the whole game?

[TanDao]

asking to clear temporary file is reasonable but asking to clear all cookies is un responsible.. how about all othe r saved password accounts for other web sites? we log in eq2 daily... suddenly it stop to work over night, its our problem or its the soe who did soemthing behind our back and make it not working?

[TanDao]

why the launchpas stop to work and the stream client cant be reisntalled as well?

[Feyl]

<p>I got the following from the file .DownloadInfo.txt in the EQ2 Extended directory</p><p>0910-00:02:06:*ClientIssue: UnableToDownload - SocketError:Connection Timed-out - Destination host failed to respond (10060 - 64.37.129.35 - <a href="http://manifest.patch.station.sony.com/patch/manifest/launchpad/launchpad-all/lp3-eq2x-full.soeSocketError:Connection">http://manifest.patch.station.sony....rror:Connection</a> Timed-out - Destination host failed to respond (10060 - 64.37.129.35 - <a href="http://manifest.patch.station.sony.com/patch/manifest/launchpad/launchpad-all/lp3-eq2x-full.soeSocketError:Connection">http://manifest.patch.station.sony....rror:Connection</a> Timed-out - Destination host failed to respond (10060 - 64.37.129.35 - <a href="http://manifest.patch.station.sony.com/patch/manifest/launchpad/launchpad-all/lp3-eq2x-full.soeSocketError:Connection">http://manifest.patch.station.sony....rror:Connection</a> Timed-out - Destination host failed to respond (10060 - 64.37.129.35 - <a href="http://manifest.patch.station.sony.com/patch/manifest/launchpad/launchpad-all/lp3-eq2x-full.soeSocketError:Connection">http://manifest.patch.station.sony....rror:Connection</a> Timed-out - Destination host failed to respond (10060 - 64.37.129.35 - <a href="http://manifest.patch.station.sony.com/patch/manifest/launchpad/launchpad-all/lp3-eq2x-full.soeSocketError:Connection">http://manifest.patch.station.sony....rror:Connection</a> Timed-out - Destination host failed to respond (10060 - 64.37.129.35 - <a href="http://manifest.patch.station.sony.com/patch/manifest/launchpad/launchpad-all/lp3-eq2x-full.soe">http://manifest.patch.station.sony....3-eq2x-full.soe</a></p><p>The following is from .DownloadError.txt</p><p>Tue Apr 05 16:20:00 2011: DigestLoadFailed - Network error during NPAPI download: <a href="http://manifest.patch.station.sony.com/patch/sha/manifest/eq2/eq2-en/live/eq2x-en-full.sha.soe">http://manifest.patch.station.sony....en-full.sha.soe</a> (0 of 0 bytes, 0 seconds) - Retry failed: SocketError:Connection Timed-out - Destination host failed to respond (10060 - 64.37.129.35 - <a href="http://manifest.patch.station.sony.com/patch/sha/manifest/eq2/eq2-en/live/eq2x-en-full.sha.soeSocketError:Connection">http://manifest.patch.station.sony....rror:Connection</a> Timed-out - Destination host failed to respond (10060 - 64.37.129.35 - <a href="http://manifest.patch.station.sony.com/patch/sha/manifest/eq2/eq2-en/live/eq2x-en-full.sha.soeSocketError:Connection">http://manifest.patch.station.sony....rror:Connection</a> Timed-out - Destination host failed to respond (10060 - 64.37.129.35 - <a href="http://manifest.patch.station.sony.com/patch/sha/manifest/eq2/eq2-en/live/eq2x-en-full.sha.soeSocketError:Connection">http://manifest.patch.station.sony....rror:Connection</a> Timed-out - Destination host failed to respond (10060 - 64.37.129.35 - <a href="http://manifest.patch.station.sony.com/patch/sha/manifest/eq2/eq2-en/live/eq2x-en-full.sha.soeSocketError:Connection">http://manifest.patch.station.sony....rror:Connection</a> Timed-out - Destination host failed to respond (10060 - 64.37.129.35 - <a href="http://manifest.patch.station.sony.com/patch/sha/manifest/eq2/eq2-en/live/eq2x-en-full.sha.soeSocketError:Connection">http://manifest.patch.station.sony....rror:Connection</a> Timed-out - Destination host failed to respond (10060 - 64.37.129.35 - <a href="http://manifest.patch.station.sony.com/patch/sha/manifest/eq2/eq2-en/live/eq2x-en-full.sha.soe">http://manifest.patch.station.sony....en-full.sha.soe</a></p><p>This is from launchpad.log</p><p>*Error: WebApp: log( "Download error: 1015 Network error during NPAPI download: <a href="http://manifest.patch.station.sony.com/patch/sha/manifest/eq2/eq2-en/live/eq2x-en-full.sha.soe">http://manifest.patch.station.sony....en-full.sha.soe</a> (0 of 0 bytes, 0 seconds) - Retry failed: SocketError:Connection Timed-out - Destination host failed to respond (10060 - 64.37.129.51 - <a href="http://manifest.patch.station.sony.com/patch/sha/manifest/eq2/eq2-en/live/eq2x-en-full.sha.soeSocketError:Connection">http://manifest.patch.station.sony....rror:Connection</a> Timed-out - Destination host failed to respond (10060 - 64.37.129.51 - <a href="http://manifest.patch.station.sony.com/patch/sha/manifest/eq2/eq2-en/live/eq2x-en-full.sha.soeSocketError:Connection">http://manifest.patch.station.sony....rror:Connection</a> Timed-out - Destination host failed to respond (10060 - 64.37.129.51 - <a href="http://manifest.patch.station.sony.com/patch/sha/manifest/eq2/eq2-en/live/eq2x-en-full.sha.soeSocketError:Connection">http://manifest.patch.station.sony....rror:Connection</a> Timed-out - Destination host failed to respond (10060 - 64.37.129.51 - <a href="http://manifest.patch.station.sony.com/patch/sha/manifest/eq2/eq2-en/live/eq2x-en-full.sha.soeSocketError:Connection">http://manifest.patch.station.sony....rror:Connection</a> Timed-out - Destination host failed to respond (10060 - 64.37.129.51 - <a href="http://manifest.patch.station.sony.com/patch/sha/manifest/eq2/eq2-en/live/eq2x-en-full.sha.soeSocketError:Connection">http://manifest.patch.station.sony....rror:Connection</a> Timed-out - Destination host failed to respond (10060 - 64.37.129.51 - <a href="http://manifest.patch.station.sony.com/patch/sha/manifest/eq2/eq2-en/live/eq2x-en-full.sha.soe">http://manifest.patch.station.sony....en-full.sha.soe</a>" )</p><p>Hope this helps... please get it fix asap...</p>

[mo-jangles]

<p>im done with this game. login still hangs, SOE staff unable to fix what theve broken, no customer help. rift time me thinks</p>

[TSR-JoshuaM]

<p>We've eliminated a majority of the causes on our end for the 1015 errors and bad stream errors specifically but what also see are the same errors being generated from running antivirus software such as NOD32 etc.  There was an issue earlier in the week that may have been related to this.  I do apologize for not getting to this thread, it ran it's course over the weekend and I was working on the other threads on similar reports.  </p>

[Feyl]

<p>Hi Joshua,</p><p>I am still having trouble connecting using the launchpad, this is the latest info from the .DownloadInfo.txt</p><p><p>**** Starting at Thu Apr 07 13:37:24 2011 with plug-in 1.0.3.151 ****</p><p>0414-00:02:07:*ClientIssue: UnableToDownload - SocketError:Connection Timed-out - Destination host failed to respond (10060 - 64.37.129.51 - <a href="http://manifest.patch.station.sony.com/patch/manifest/launchpad/launchpad-all/lp3-eq2x-full.soeSocketError:Connection" target="_blank" rel="nofollow">http://manifest.patch.station.sony....rror:Connection</a> Timed-out - Destination host failed to respond (10060 - 64.37.129.51 - <a href="http://manifest.patch.station.sony.com/patch/manifest/launchpad/launchpad-all/lp3-eq2x-full.soeSocketError:Connection" target="_blank" rel="nofollow">http://manifest.patch.station.sony....rror:Connection</a> Timed-out - Destination host failed to respond (10060 - 64.37.129.51 - <a href="http://manifest.patch.station.sony.com/patch/manifest/launchpad/launchpad-all/lp3-eq2x-full.soeSocketError:Connection" target="_blank" rel="nofollow">http://manifest.patch.station.sony....rror:Connection</a> Timed-out - Destination host failed to respond (10060 - 64.37.129.51 - <a href="http://manifest.patch.station.sony.com/patch/manifest/launchpad/launchpad-all/lp3-eq2x-full.soeSocketError:Connection" target="_blank" rel="nofollow">http://manifest.patch.station.sony....rror:Connection</a> Timed-out - Destination host failed to respond (10060 - 64.37.129.51 - <a href="http://manifest.patch.station.sony.com/patch/manifest/launchpad/launchpad-all/lp3-eq2x-full.soeSocketError:Connection" target="_blank" rel="nofollow">http://manifest.patch.station.sony....rror:Connection</a> Timed-out - Destination host failed to respond (10060 - 64.37.129.51 - <a href="http://manifest.patch.station.sony.com/patch/manifest/launchpad/launchpad-all/lp3-eq2x-full.soe" target="_blank" rel="nofollow">http://manifest.patch.station.sony....3-eq2x-full.soe</a></p><p>This is from DownloadError.txt</p><p>Thu Apr 07 13:44:05 2011: DigestLoadFailed - Network error during NPAPI download: <a href="http://manifest.patch.station.sony.com/patch/sha/manifest/eq2/eq2-en/live/eq2x-en-full.sha.soe" target="_blank" rel="nofollow">http://manifest.patch.station.sony....en-full.sha.soe</a> (0 of 0 bytes, 0 seconds) - Retry failed: SocketError:Connection Timed-out - Destination host failed to respond (10060 - 64.37.129.51 - <a href="http://manifest.patch.station.sony.com/patch/sha/manifest/eq2/eq2-en/live/eq2x-en-full.sha.soeSocketError:Connection" target="_blank" rel="nofollow">http://manifest.patch.station.sony....rror:Connection</a> Timed-out - Destination host failed to respond (10060 - 64.37.129.51 - <a href="http://manifest.patch.station.sony.com/patch/sha/manifest/eq2/eq2-en/live/eq2x-en-full.sha.soeSocketError:Connection" target="_blank" rel="nofollow">http://manifest.patch.station.sony....rror:Connection</a> Timed-out - Destination host failed to respond (10060 - 64.37.129.51 - <a href="http://manifest.patch.station.sony.com/patch/sha/manifest/eq2/eq2-en/live/eq2x-en-full.sha.soeSocketError:Connection" target="_blank" rel="nofollow">http://manifest.patch.station.sony....rror:Connection</a> Timed-out - Destination host failed to respond (10060 - 64.37.129.51 - <a href="http://manifest.patch.station.sony.com/patch/sha/manifest/eq2/eq2-en/live/eq2x-en-full.sha.soeSocketError:Connection" target="_blank" rel="nofollow">http://manifest.patch.station.sony....rror:Connection</a> Timed-out - Destination host failed to respond (10060 - 64.37.129.51 - <a href="http://manifest.patch.station.sony.com/patch/sha/manifest/eq2/eq2-en/live/eq2x-en-full.sha.soeSocketError:Connection" target="_blank" rel="nofollow">http://manifest.patch.station.sony....rror:Connection</a> Timed-out - Destination host failed to respond (10060 - 64.37.129.51 - <a href="http://manifest.patch.station.sony.com/patch/sha/manifest/eq2/eq2-en/live/eq2x-en-full.sha.soe" target="_blank" rel="nofollow">http://manifest.patch.station.sony....en-full.sha.soe</a></p><p><div></div><div></div></p><div></div></p>

[Feyl]

<p><div><p style="color: #000000; font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 12px;">I did a pathping and got this</p><p style="color: #000000; font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 12px;"> </p><p><p> 11  226ms     1/ 100 =  1%     1/ 100 =  1%  ve315.fr4.sjc.llnw.net [68.142.116.197] </p><p>                                0/ 100 =  0%   |</p><p> 12  232ms     0/ 100 =  0%     0/ 100 =  0%  tge1-1.fr4.lax.llnw.net [69.28.171.117] </p><p>                                0/ 100 =  0%   |</p><p> 13  216ms     0/ 100 =  0%     0/ 100 =  0%  sony.ge4-6.fr4.lax.llnw.net [68.142.78.86] </p><p>                                0/ 100 =  0%   |</p><p> 14  ---     100/ 100 =100%   100/ 100 =100%  vl915.laeqnxsw-1.sonyonline.net [64.37.128.153] </p><p>                                0/ 100 =  0%   |</p><p> 15  224ms     0/ 100 =  0%     0/ 100 =  0%  laelpconfig2.patch.station.sony.com [64.37.129.51] </p></p><p style="color: #000000; font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 12px;"> </p><p style="color: #000000; font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 12px;">*Note: I have removed entries 1 to 10 protect my privacy... but the issue seems to be vl915.laeqnxsw-1.sonyonline.net [64.37.128.153]  where there is a 100% lost?</p><p style="color: #000000; font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 12px;">This does not appear to be a firewall, antivirus or IE temp cache issue, because I can connect fine on the same computer using a different Internet Service Provider, but this ISP has limited bandwidth therefore I still need my regular ISP connection...</p></div></p>

[Krelos]

<p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p>We've eliminated a majority of the causes on our end for the 1015 errors and bad stream errors specifically but what also see are the same errors being generated from running antivirus software such as NOD32 etc.  There was an issue earlier in the week that may have been related to this.  I do apologize for not getting to this thread, it ran it's course over the weekend and I was working on the other threads on similar reports.  </p></blockquote><p>No you haven't ... I'm YET to see ANYONE post "Thank you SOE, you solved this issue for me"</p><p>Do you HONESTLY think you have fixed it or are you just burying your head in the sand?</p><p>I've been across several SOE game forums and this problem CONSISTENTLY pops up.</p><p>So either SOE has a problem or THOUSANDS of players have a problem.</p><p>Odds?</p><p>From <a href="http://forums.station.sony.com/swg/posts/list.m?topic_id=1242033" target="_blank" rel="nofollow">http://forums.station.sony.com/swg/...opic_id=1242033</a></p><p><cite>Lexlo wrote:</cite></p><blockquote><p><cite>0nyx wrote:</cite></p><blockquote><p>Hmm, I just installed the other day on a machine I had to reformat the drive on. The link I used was one of the second two Elyssa posted: <a rel="nofollow" href="http://launch.soe.com/app/installer/SWG_setup.exe" target="_blank">http://launch.soe.com/app/installer/SWG_setup.exe</a></p></blockquote><p>It absolutely refuses to let me download the game.</p></blockquote><p>Sounds like the exact same problem I had when I tried to download it to try DCUO. (and it looks like SOE has this problem CONSISTENTLY across most if not ALL of its games EQ2, SWG, DCUO etc etc etc)</p><p>And I STILL haven't gotten any real help from tech support.  Last thing he said was that my ROUTER was blocking it.  Odd since my router doesn't block ANYTHING else ... lol.</p><p><span><a href="../../dcuopc/posts/list.m?topic_id=36947">Launchpad opens ... SOE .. then NOTHING ... SURPRISE! still no fix <img src="../../swg/images/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" /></a> </span> <span> </span></p>

[capitan]

<p>this is truly not encouraging to me, being that this forum started in March of this year, & here we are approaching Thanksgiving, & yet still this issue hasn't been completely resolved. This is nearly identical to my issue from <a href="http://forums.station.sony.com/eq2/posts/list.m?topic_id=509488">http://forums.station.sony.com/eq2/...topic_id=509488</a> . Their are many suggested ideas here, & some work for a few players while many others have not. Yet I'm not seeing the resoution from the support team. As what others have mentioned, I to am having a launchpad issue that "mysteriously" stopped working after logging off for less than 1 hour & trying to sign back in. I also agree w/ the individual who stated that we (consumers/players) should not be required to be computer savy in order to play a game we already subscribe to.</p><p>Hopefully support will have an expedited resolution to myself & the many others here soon. Thanx.</p>

[TSR-JoshuaM]

<p><div><p>1015 errors exist in all of our LaunchPads.</p><p>Now, what a 1015 error is might bring this in to perspective.  1015 errors are connection errors.  Either our servers are down, which right now they definitely are not, or you have security software/appliances preventing your access.  This could be blocked ports on your router, firewall software, antivirus locking files, admin privileges not allowing you to write files, and so on.</p><p>With the great deal of titles we have and the amount of players who may not be aware of what a firewall is or how to use port forwarding or even allow admin privileges, the last thing it should be is surprising to see this occur.</p><p>I'll go ahead and lock up this resurrected thread.  For your first post I'll just recommend you try to be more courteous with people.</p></div></p>