There was a problem confirming the size of the file...

[Penfold]

<p>New install using Station Launcher, the huge download went fine but now stuck in a loop with this error:</p><p>There was a problem confirming the size of the file C:UsersPublicEverquest2lp_tempUIDefaulteq2ui_globa l_marketplace.xml.</p><p>Any ideas?</p>

[TSR-JoshuaM]

<p>You can delete that file to prompt a re-download.  Make sure you are launching it as an admin by right clicking the icon you use and selecting Run as Admin.</p><p>The only other advice I can offer is moving to our EQ2 LaunchPad</p><p><a href="http://launch.soe.com/eq2" target="_blank">[EQII] LaunchPad</a></p>

[daray]

I am having exactly the same problem with exactly the same file

[TSR-JoshuaM]

<p>Please refer to my previous post.</p>

[daray]

<cite>TSR-JoshuaM wrote:</cite><blockquote><p>You can delete that file to prompt a re-download.  Make sure you are launching it as an admin by right clicking the icon you use and selecting Run as Admin.</p></blockquote> Guess i should have been clearer then - neither of those solutions worked. And as to the 2nd part, the problem here is actually at SOE's end, and I don't think I should have to switch to yet another different launcher for yet another workaround to yet another problem.

[TSR-JoshuaM]

<p><cite>daray wrote:</cite></p><blockquote><cite>TSR-JoshuaM wrote:</cite><blockquote><p>You can delete that file to prompt a re-download.  Make sure you are launching it as an admin by right clicking the icon you use and selecting Run as Admin.</p></blockquote> Guess i should have been clearer then - neither of those solutions worked. And as to the 2nd part, the problem here is actually at SOE's end, and I don't think I should have to switch to yet another different launcher for yet another workaround to yet another problem.</blockquote><p>It is not a work around.  Station Launcher support is limited as we are transitioning customers to LaunchPad 3 which is our recommended method of connecting to EQ2.  You do not have to switch, but it is what I must recommend.</p>

[daray]

Well I refuse to use your "new" streaming launcher. Aside from other issues with it, your new format Launcher doesn't let me box multiple accounts without downloading multiple sets of game files (another new 13GB for each account I want to box) because of the way each client locks the assets. So again, I ask, please address the issue I am having with the Station Launcher instead of trying to push me onto that new launcher.

[TSR-JoshuaM]

<p>Again, you can delete the file, or the entire LP_temp folder, and if it does not improve the situation the only thing I can recommend is what you just refused.  There is nothing more that I can do for Station Launcher at this time.  We are phasing it out and support is very limited.</p>

[daray]

<p>Pulled this from my Station Launcher logs in case a dev takes a look in here at some point. I think there might also be similar errors with some of the other files, but this is where the update process stops every time.</p><p>2011-02-24 04:23:17 [2316] INFO  lp2::updater::PatchMonitor - SCANNING_LOCAL_SYSTEM 2011-02-24 04:23:21 [2316] INFO  lp2::updater::PatchMonitor - CREATING_WORK_LIST 2011-02-24 04:23:21 [8440] INFO  platform::HttpGetter - Getting 'http://eq2.patch.station.sony.com/patch/lp2/eq2/en/patch0/optional-en/eq2.bik'. 2011-02-24 04:23:21 [8432] INFO  platform::HttpGetter - Getting 'http://eq2.patch.station.sony.com/patch/lp2/eq2/en/patch0/en-main/UI/Default/eq2ui_global_marketplace.xml.gz'. 2011-02-24 04:23:21 [2316] INFO  lp2::updater::PatchMonitor - WAITING_FOR_PIPELINE 2011-02-24 04:23:22 [8432] ERROR DownloadCommand - Somebody tried to 'complete' a partial download: UIDefaulteq2ui_global_marketplace.xml.gz 2011-02-24 04:23:22 [8432] INFO  platform::HttpGetter - Getting 'http://eq2.patch.station.sony.com/patch/lp2/eq2/en/patch0/en-main/UI/Default/eq2ui_inventory_container.xml.gz'. <span style="color: #ff0000;">2011-02-24 04:23:22 [8468] ERROR lp2::VerifyCommand - D:GAMESSony Everquest 2lp_tempUIDefaulteq2ui_global_marketplace.xml should be 62491 but is 62463 2011-02-24 04:23:22 [8468] WARN  platform::WorkerThread<class - Failed executing task 0543B748 : D:GAMESSony Everquest 2lp_tempUIDefaulteq2ui_global_marketplace.xml should be 62491 but is 62463 </span>2011-02-24 04:23:22 [8468] INFO  lp2::updater::PatchMonitor - Updater exit status: 1 2011-02-24 04:23:22 [2316] INFO  lp2::updater::PatchMonitor - SHUTING_DOWN_PIPELINE</p>

[daray]

<p>OK, found a temporary workaround for people having this issue:</p><p>The station launcher fails at a file because of a file size mismatch between the remote manifest on the server and the file it downloaded from the server. This issue is something at SOE's end and not your own fault. As a workaround, you can do the following:</p><p><span style="color: #ffcc00;">1)</span> Make a note of which file the Station Launcher failed at and go to that file location in the lp_temp directory (this is the directory that the Station Launcher temporarily downloads the files to, before extracting them, verifying them and moving them to the appropriate location).</p><p><span style="color: #ffcc00;">2)</span> Unzip that file. It has a ".gz" file extension and I used winrar to extract it, but I'm sure the free 7zip or most other archive programs can handle it too.</p><p><span style="color: #ffcc00;">3)</span> Move that file you just extracted (from the lp_temp directory) to the appropriate location in your everquest 2 directory. In the case of these UI files, it will be to  /UI/Default/</p><p><span style="color: #ffcc00;">4)</span> Rerun the Station Launcher</p><p><span style="color: #ffcc00;">5)</span> Repeat the process at each file the Station Launcher fails at.</p><p>In my case this was 3 files (all UI files): eq2ui_global_marketplace.xml, eq2ui_mainhud_tutorial.xml, and eq2ui_popup_racechange.xml.</p><p>Hope this helps anyone else with the issue, until SOE actually resolves it. If some changes force Station Launcher to run a full file scan at a point before they fix the remote manifest, you will probably have to run through this process again.</p>

[Penfold]

<p>The old patch the xml file by hand trick worked like a charm.  Thanks !</p>

[Morgonn]

<p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p>You can delete that file to prompt a re-download.  Make sure you are launching it as an admin by right clicking the icon you use and selecting Run as Admin.</p><p>The only other advice I can offer is moving to our EQ2 LaunchPad</p><p><a href="http://launch.soe.com/eq2" target="_blank">[EQII] LaunchPad</a></p></blockquote><p>The temporary workaround did not work for me either, but patching each xml file by hand did!  That DOES work.</p>

[Fumbles]

<p>I will attempt the manual install.</p><p>For TSR info, I did a clean download install and that part fails. The error is definatly in your checksystem. I downloaded the latest launcher and installed the entire game using it. Please look into fixing the problem for future downloads.</p><p>Your "fix" is part of the problem, not the solution.</p>

[TSR-JoshuaM]

<p>The reality is Station Launcher is where the issue lies.   Our support is limited for it and we are transitioning people to our EQ2 LaunchPad.  We are not supporting the old Station Launcher directly.</p>

[Tiernu]

<p><span style="font-size: x-small;"><strong>I have tried the "new Launcher" which does not allow 3rd PARTY PROGRAMS ie: EQ2 MAPS AND PROFIT.</strong></span></p><p><strong>I called support and they told me this, so I went to Profit thinking GM9 might have a solution, and a kind person gave me the same info you did Daray.</strong></p><p><strong>I also did the manual install you spoke of Daray, it worked for a while until attempted</strong> t<strong>o log in today with the older launcher I had fixed. </strong></p><p><strong>I am now getting a delta.exe file that can not be unzipped, I attmpted to find a way online but no go. </strong></p><p><strong>Therefore, since I need Profit for the single function (mostly) of the light enhancement (the eye) to brighten up the dark areas of EQ2</strong>, <strong>because using even the brightest settings for some reason in options does not brighten it enough for me to see well. I find I have a splitting headache from all the squinting.</strong></p><p><strong>I have been playing eq2 since preorder and have 2 accts, I am seriously(even though I just bought and wasted another 15 bucks for a prepaid card for this month) thinking I may have no choice but to close both accounts.</strong></p><p><strong>I can't play like this, with headaches each time I play.  [Removed for Content], are you thinking of Sony when you will not accept 3rd party programs that actually help  us???</strong></p>

[Trensharo]

<p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p>The reality is Station Launcher is where the issue lies.   Our support is limited for it and we are transitioning people to our EQ2 LaunchPad.  We are not supporting the old Station Launcher directly.</p></blockquote><p>Uninstalling and never looking back.  I have a slow internet connection because I live in a rural community.  It took almost 20 hours do patch this game.  Downloading 190MB streaming client is like an hour.  Downloading another [Removed for Content] 13GB is like 4 days.</p><p>Sorry, but that's a deal breaker.</p><p>Should have looked here before I brought the game card, could have just reactivated my WoW account instead.</p><p>Terrible that I should patch for almost 10 hours and then get bitten by these errors, and then read an SOE employee basically say 'hahaha, gotcha!"</p>

[Trensharo]

<p>Trying the old launcher (eq2.exe) and it seems to be downloading stuff.  I'll know if I have to just hang it up and give up in < 5 minutes...</p><p>It's pretty much damning that you guys feel the need to upgrade the launcher over and over again when the old launchers work better than the crap you keep pushing on people.</p><p>EDIT:  Worked.  If you get this issue, delete the lp_temp folder...  Exit the Station Launcher, go to the EQ2 folder, and run EQ2.EXE.  It will patch.  When it's done you can then use the Station launcher to launch EQ2.</p>

[Innett]

<p>Your new launcher steals my harddrive space.  I had 40 gigs when I started using it.  I downloaded the whole 14 gigs before i started playing and one day the Launcher randomly starting downloading the entire game again.  The next day it did it again.  It also misplaced this harddrive space and the only way I could get it back was to delete everquest 2 again.  Maybe when you fix that I will use that luancher</p>

[TSR-JoshuaM]

<p>@Tiernu</p><p>EQ2 Maps and ProfitUI work just fine with the LaunchPad and aren't considered 3rd party programs.  They are UI mods, which we allow and encourage.  I would like to know where you received that information, could you PM me?</p>

[Tiernu]

<p>You have been pm'd.</p><p>Now tell me, since they are supposed to be working fine with this new  launcher how come I can't see mine after I reinstalled even to make sure there were no corrupt files.  I can't use either profit or eq2 maps.</p><p>Waiting with bated breath.....................</p>

[TSR-JoshuaM]

<p>My guess would be that your Station Launcher was installed to your ProgramData folder while the new LaunchPad installed to UserPublic.  You simply need to move, or re-install, your custom UI mods to the new location.</p>

[Hedge]

<p><cite>daray wrote:</cite></p><blockquote><p>OK, found a temporary workaround for people having this issue:</p><p>The station launcher fails at a file because of a file size mismatch between the remote manifest on the server and the file it downloaded from the server. This issue is something at SOE's end and not your own fault. As a workaround, you can do the following:</p><p><span style="color: #ffcc00;">1)</span> Make a note of which file the Station Launcher failed at and go to that file location in the lp_temp directory (this is the directory that the Station Launcher temporarily downloads the files to, before extracting them, verifying them and moving them to the appropriate location).</p><p><span style="color: #ffcc00;">2)</span> Unzip that file. It has a ".gz" file extension and I used winrar to extract it, but I'm sure the free 7zip or most other archive programs can handle it too.</p><p><span style="color: #ffcc00;">3)</span> Move that file you just extracted (from the lp_temp directory) to the appropriate location in your everquest 2 directory. In the case of these UI files, it will be to  /UI/Default/</p><p><span style="color: #ffcc00;">4)</span> Rerun the Station Launcher</p><p><span style="color: #ffcc00;">5)</span> Repeat the process at each file the Station Launcher fails at.</p><p>In my case this was 3 files (all UI files): eq2ui_global_marketplace.xml, eq2ui_mainhud_tutorial.xml, and eq2ui_popup_racechange.xml.</p><p>Hope this helps anyone else with the issue, until SOE actually resolves it. If some changes force Station Launcher to run a full file scan at a point before they fix the remote manifest, you will probably have to run through this process again.</p></blockquote><p>I love you so much.  I really do.  I'm really suprised that you had to figure this out yourself, rather than it being resolved by the support who probably knows much more about the files than you do.</p><p>I would like to ask why the new launcher is being pushed so hard and why you cannot even attempt to help people having issues with the old one.  Your new launcher simply causes way to many issues for it to be a good replacement. For example I had to use the old launcher to play, because your wonderful new streaming system caused me to get literally 0.5 FPS at times with the lowest settings possible.  Now, after switching to the old launcher and actually having the game on my hard drive I get 40+ FPS at all times with almost maximum settings.</p>

[LaeneGuk]

<p>Same issue with a different file.  But I am unable to figure out how to dig through the spaghetti that is the coding to fix this.  I guess I'm offline until my next day off -- seeing that technical support is difficult to get into and the phone line is closed by the time I get home.</p>

[Nightshade]

<p><cite>daray wrote:</cite></p><blockquote><p>OK, found a temporary workaround for people having this issue:</p><p>The station launcher fails at a file because of a file size mismatch between the remote manifest on the server and the file it downloaded from the server. This issue is something at SOE's end and not your own fault. As a workaround, you can do the following:</p><p><span style="color: #ffcc00;">1)</span> Make a note of which file the Station Launcher failed at and go to that file location in the lp_temp directory (this is the directory that the Station Launcher temporarily downloads the files to, before extracting them, verifying them and moving them to the appropriate location).</p><p><span style="color: #ffcc00;">2)</span> Unzip that file. It has a ".gz" file extension and I used winrar to extract it, but I'm sure the free 7zip or most other archive programs can handle it too.</p><p><span style="color: #ffcc00;">3)</span> Move that file you just extracted (from the lp_temp directory) to the appropriate location in your everquest 2 directory. In the case of these UI files, it will be to  /UI/Default/</p><p><span style="color: #ffcc00;">4)</span> Rerun the Station Launcher</p><p><span style="color: #ffcc00;">5)</span> Repeat the process at each file the Station Launcher fails at.</p><p>In my case this was 3 files (all UI files): eq2ui_global_marketplace.xml, eq2ui_mainhud_tutorial.xml, and eq2ui_popup_racechange.xml.</p><p>Hope this helps anyone else with the issue, until SOE actually resolves it. If some changes force Station Launcher to run a full file scan at a point before they fix the remote manifest, you will probably have to run through this process again.</p></blockquote><p>Thanks, this did the trick.</p><p>Interesting that the devs are stonewalling on even community support of the station launcher.</p>

[FinalChaotic]

<p><cite>Tiernu@Befallen wrote:</cite></p><blockquote><p><span style="font-size: x-small;"><strong>I have tried the "new Launcher" which does not allow 3rd PARTY PROGRAMS ie: EQ2 MAPS AND PROFIT.</strong></span></p><p><strong>I called support and they told me this, so I went to Profit thinking GM9 might have a solution, and a kind person gave me the same info you did Daray.</strong></p><p><strong>I also did the manual install you spoke of Daray, it worked for a while until attempted</strong> t<strong>o log in today with the older launcher I had fixed. </strong></p><p><strong>I am now getting a delta.exe file that can not be unzipped, I attmpted to find a way online but no go. </strong></p><p><strong>Therefore, since I need Profit for the single function (mostly) of the light enhancement (the eye) to brighten up the dark areas of EQ2</strong>, <strong>because using even the brightest settings for some reason in options does not brighten it enough for me to see well. I find I have a splitting headache from all the squinting.</strong></p><p><strong>I have been playing eq2 since preorder and have 2 accts, I am seriously(even though I just bought and wasted another 15 bucks for a prepaid card for this month) thinking I may have no choice but to close both accounts.</strong></p><p><strong>I can't play like this, with headaches each time I play.  [Removed for Content], are you thinking of Sony when you will not accept 3rd party programs that actually help  us???</strong></p><p>Your threating sony and claiming to stop playing all because you cant use a 3rd party program? will you then do the same when that same 3rd party program mess's up your game/account then blame sony?i have been playing for years and some "lighting" prob. is not going to make me stop now..and thanks for the help tip Toxic,will try it out now since i found it and will let you all know how it works..and regardless of things that may happen i will always play this game.tho for awhile i went to wow but never will agian and will do all i can to get players on eq2 agian</p></blockquote>

[FinalChaotic]

<p><cite>Trensharo@Antonia Bayle wrote:</cite></p><blockquote><p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p>The reality is Station Launcher is where the issue lies.   Our support is limited for it and we are transitioning people to our EQ2 LaunchPad.  We are not supporting the old Station Launcher directly.</p></blockquote><p>Uninstalling and never looking back.  I have a slow internet connection because I live in a rural community.  It took almost 20 hours do patch this game.  Downloading 190MB streaming client is like an hour.  Downloading another [Removed for Content] 13GB is like 4 days.</p><p>Sorry, but that's a deal breaker.</p><p>Should have looked here before I brought the game card, could have just reactivated my WoW account instead.</p><p>Terrible that I should patch for almost 10 hours and then get bitten by these errors, and then read an SOE employee basically say 'hahaha, gotcha!"</p><p>dude i sat for longer then 10 hours patching a wow game on my comp..they have files much larger then 14gb >_> i know for a fact and they do what they need to in order to make the game better for the player and for the company..why can you guys just either download the new launcher or stick with the old one and deal with the probs it has and no support..your choice but dont hate on sony because you choose not too</p></blockquote>

[TSR-JoshuaM]

<p>Gonna lock up this thread.  Sorry guys!</p>