Splitpaw

[bloodba]

<p>Can you give us some information about Splitpaw. Players in the UK have alrady lost a full day becuase of whatever issues you are having, now we've started to lose a second day.</p><p>Remember we lost a day recently because of the merge.</p><p>Your giving us no information about the problem.</p><p>No ETA for a fix</p><p>No indications that you seem to care less about UK players, except to charge us and extra 47% on top of what you charge US players.</p><p>You don't seem to take your customer relations seriously at all.</p>

[spooonerism]

I second the above. Come on reasure us that you are on the case.

[Kri]

<p>I come back after three years only to find out that they <strong><span style="font-size: medium;">still</span></strong> don't give a rat's hiney about EU players... <img src="/eq2/images/smilies/2e207fad049d4d292f60607f80f05768.gif" border="0" /></p>

[bloodba]

<p><span style="font-size: 9pt; color: #ffffff; font-family: Verdana;">Hello?</span></p><p><span style="font-size: 9pt; color: #ffffff; font-family: Verdana;">Anyone there?</span></p><p><span style="font-size: 9pt; font-family: Verdana;"><span style="color: #ffffff;">Any chance of getting an acknowledgement from you god like SOE employees that we UK players exist and feature anywhere on your list of priorities. Even just a <strong><em>"we’re working on it, now get lost so I can get back to my snoozing"</em></strong></span></span></p><p><span style="font-size: 9pt; color: #ffffff; font-family: Verdana;">After all what’s point having a support forum if you don’t provide any support via the forum. Good place for players to vent their frustration?</span></p>

[das2000uk]

<p>+100 this post.</p><p>Im fed up i get home from a long day at work yesterday looking forward to playing the new update, only to find.........BOOOOOOM cant even get on to download the flipping thing.  NOT HAPPY....................</p><p>Perhaps SOE would like to offer an gift to those frustrated EU players?????? You know as a way of saying sorry and thanking us for our patience etc etc etc.</p>

[Questall]

<p>i would just like to suggest to take the pre out of pre-order and make the next expansion free for all for the first month or so and THEN make people pay. Now im paying for a pre that is actual a post order expansion. Not only that but SOE doesnt even have the decency to give out any info at all of what's going on. That is way beyond rude</p>

[bloodba]

<p>Still here.</p><p>Still no reply.</p>

[Reefer]

<p>I resubscribed on Monday and Ive cancelled on Wednesday, thats got to be a new record.</p><p>Seems some things never change, even after 6years.</p><p>**EDIT**</p><p>Okay I just tried to log in and the servers up but the web still says server locked.</p>

[Shareana]

This post has moved: <a href="/eq2/posts/preList.m?topic_id=445320&post_id=5509651" target="_blank" rel="nofollow">/eq2/posts/preList.m?topic_id=44532...post_id=5509651</a> Avoidance of the filter is not permitted on these forums.

[bloodba]

<p><span style="color: #0000ff;"><em></em><span style="font-size: 9pt; color: #000000; font-family: Verdana;"><p style="margin: 0cm 0cm 0pt;"><span style="font-size: 9pt; color: #0000ff; font-family: Verdana;"><span style="color: #ffff00;">Bloothbath gently nudges the SOE customers service rep awake.</span></span></p><p style="margin: 0cm 0cm 0pt;"><span style="font-size: 9pt; color: #0000ff; font-family: Verdana;"><span style="color: #ffff00;"> </span></span></p><p style="margin: 0cm 0cm 0pt;"><span style="font-size: 9pt; color: #0000ff; font-family: Verdana;"><span style="color: #ffff00;">SOE Rep says "<em>What's up man, I'm a snoozing</em>"</span></span></p><p style="margin: 0cm 0cm 0pt;"><span style="font-size: 9pt; color: #0000ff; font-family: Verdana;"><span style="color: #ffff00;"> </span></span></p><p style="margin: 0cm 0cm 0pt;"><span style="font-size: 9pt; color: #0000ff; font-family: Verdana;"><span style="color: #ffff00;">Bloodbath says "<em>Splitpaw's down. can you give us an update?..please</em>?"</span></span></p><p style="margin: 0cm 0cm 0pt;"><span style="font-size: 9pt; color: #0000ff; font-family: Verdana;"><span style="color: #ffff00;"> </span></span></p><p style="margin: 0cm 0cm 0pt;"><span style="font-size: 9pt; color: #0000ff; font-family: Verdana;"><span style="color: #ffff00;">SOE rep looks confused. "<em>People still play on Splitpaw?, We've still got UK customers? Christ we stopped supporting them years ago. We charged them rip off rates then left the servers down all the time. They didn’t think that was a message?”</em></span></span></p><p style="margin: 0cm 0cm 0pt;"><span style="font-size: 9pt; color: #0000ff; font-family: Verdana;"><span style="color: #ffff00;"> </span></span></p><p style="margin: 0cm 0cm 0pt;"><span style="font-size: 9pt; color: #0000ff; font-family: Verdana;"><span style="color: #ffff00;">SOE rep yawns and goes back to sleep..</span></span></p></span></span></p>

[VerkMahdison]

<p>Where oh where are the bland insincere vapid corporate reassurances at least?</p><p>Someone at sony must have gone to business school???</p><p>You're spozed to say 'Your call is very important to us- please stay on the line... '' It's called LYING surely a big corporation can manage that?</p>

[Shareana]

<p>Isn't Splitpaw up?  I have seen others post that it was, but the server status page says down still.  It might be a glitch on the status page.</p>

[VerkMahdison]

<p>Up or down the launcher stalls at uploading and wont go to play. Status of server is irrelevant- it MIGHT AS WELL BE DOWN. Game worked before expac -doesnt after- YOU BROKE YOU FIX</p>

[harleygjc]

<p>well stick a feather up me a*re and call me a ostrich! just tried the old launcher again after a two hr attempt a thon and guess what? the patcher is again working!! giving me around a 20 min d/l and I've not altered or done anything different now to what I did a hr or so ago, seems like it's back working, hope it stays that way.</p>

[SnoesieQ]

<p>After seeing the last post above me I tried again and now it does indeed work.</p>

[janmystique]

<p><span style="font-family: "><span style="color: #339966;">The launchpad problems are making the game unplayable regardless of the server status. Since 11 a.m. yesterday morning when the servers went down for the patch and now, 15:47, I have played a small amount of tedious and frustrating play and my guild mates have hardly played at all. </span></span></p><p><span style="font-family: "><span style="color: #339966;">I had been using the <em><span style="font-family: ">old</span></em> launchpad - except I didn't know it was the “<em><span style="font-family: ">old</span></em> one”! Yesterday and today, the old launchpad kept cancelling the patch and I couldn't log in. I couldn't log in via the programme file in my SOE folder either. I have now downloaded the new launchpad and, although I can log in, it is far from the answer to my prayers. </span></span></p><p><span style="font-family: "><span style="color: #339966;">To date, I have been zoning from TS to SS for over forty and I haven't made it yet; I and am amazed that I am not timed out or something! and that is just one lot of zoning.</span></span></p><p style="margin: 0cm 0cm 10pt;"><span style="font-family: Calibri; color: #339966; font-size: small;">I just arrived on SS docks – 50 minutes in! Only Velious to go now!</span></p><p style="margin: 0cm 0cm 10pt;"> </p><p style="margin: 0cm 0cm 10pt;"><span style="font-family: Calibri; color: #339966; font-size: small;">Edited for colour!</span></p><p><span style="color: #339966;"> </span></p>

[VerkMahdison]

<p>I'm trying again too--- eta 8 hours??? o well...</p>

[TSR-JoshuaM]

<p>The EQII LaunchPad is a streaming client that downloads the game while you play.  If you happen across an area that has not yet been downloaded, the game will then do that.  It may finish what it was already in the process of which may cause further delays initially.  However, once complete, zoning to any zone you have already visited will not take as long as the data has already been downloaded during the initial long delay.</p>

[janmystique]

<p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p>The EQII LaunchPad is a streaming client that downloads the game while you play.  If you happen across an area that has not yet been downloaded, the game will then do that.  It may finish what it was already in the process of which may cause further delays initially.  However, once complete, zoning to any zone you have already visited will not take as long as the data has already been downloaded during the initial long delay.</p></blockquote><p>Ah thank you. I did wonder if that was the case. Are the graphics better? It may be my imagination, but they do seem better. My adage of "If all else fails, read the instructions." has led me to miss all this! <img src="/eq2/images/smilies/499fd50bc713bfcdf2ab5a23c00c2d62.gif" border="0" /></p>