Blue Screen.. [Archive] - EQ2 Forum Archive @ EQ2Wire

Rene

02-11-2011, 03:37 PM

Howdy,Sorry if this is a repeat (I also posted in the BETA forum, but have gotten no advice there), and some of my info will be minimal, since I am not entirely sure what to post.I want to preface, that I am having zero problems in DCUO.. Game Starts up and runs flawlessly from start to end. Just tried to log into Live and was out within 5 seconds, but never had this problem on here before, but it seems to have started in the last week. Civ V, Starcraft, etc..Run with No problems. Just played DC Universe for a couple hours with zero issues.. So unless the games use my system resources Completely differently (which I know is relative).. I am simply at a loss...I will be in game for 2-3 minutes max and then the game instantly "shatters".. so it looks like a broken window, or a Broken LCD monitor.. and then after a 5 second pause I go right to the Blue Screen. This has been repeated over 10 times now without fail. I also have looked for the crashlog file, but it does not appear that I have one.Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7600.2.0.0.768.3 Locale ID: 1033Additional information about the problem: BCCode: 116 BCP1: FFFFFA80089694E0 BCP2: FFFFF88003FB5008 BCP3: 0000000000000000 BCP4: 0000000000000002 OS Version: 6_1_7600 Service Pack: 0_0 Product: 768_1I am running the latest ATI DriversCore 2 Duo E8500 CPUHD 5770 CardWindows 7 Premium (64bit)8 Gigs of Ram850 Watt Power SupplyI am not having any temperature issues and ran the MemTest programs reccomended in the knowledge base on both pairs of 2 Gig sticks.Where can I find additional information on my PC to provide to enable someone to even assist me? I apologize for some of the NewbNess of my post, but I am a novice when it comes to computers.Shader 3.0 is off.Thank you for your help in advance, and just let me know where to look to find any other information that will help.Rene' of Permafrost (Mistmore)(Xev <img src="../../eq2x/images/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" /><table cellspacing="0" cellpadding="0" width="100%"><tbody><tr><td colspan="2" align="left" valign="top"><table cellspacing="8" cellpadding="0" width="100%"><tbody><tr><td width="260" align="left" valign="center">Manufacturer</td> <td align="left" valign="center">NVIDIA</td></tr> <tr><td width="10"> </td> <td width="260" align="left" valign="center">Model</td> <td align="left" valign="center">132-CK-NF78</td></tr> <tr><td width="10"> </td> <td width="260" align="left" valign="center">Total amount of system memory</td> <td align="left" valign="center">8.00 GB RAM</td></tr> <tr><td width="10"> </td> <td width="260" align="left" valign="center">System type</td> <td align="left" valign="center">64-bit operating system</td></tr> <tr><td width="10"> </td> <td width="260" align="left" valign="center">Number of processor cores</td> <td align="left" valign="center">2</td></tr></tbody></table></td></tr></tbody></table> <table cellspacing="0" cellpadding="0" width="100%"><tbody><tr><td align="left" valign="center">Storage </td> <td width="100%" align="left" valign="bottom"><hr size="1" /></td></tr> <tr><td colspan="2" align="left" valign="top"><table cellspacing="8" cellpadding="0" width="100%"><tbody><tr><td width="10"> </td> <td width="260" align="left" valign="center">Total size of hard disk(s)</td> <td align="left" valign="center">932 GB</td></tr> <tr><td width="10"> </td> <td width="260" align="left" valign="center">Disk partition (C<img src="../../eq2x/images/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" /></td> <td align="left" valign="center">646 GB Free (932 GB Total)</td></tr> <tr><td width="10"> </td> <td width="260" align="left" valign="center">Media drive (D<img src="../../eq2x/images/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" /></td> <td align="left" valign="center">CD/DVD</td></tr></tbody></table></td></tr></tbody></table> <table cellspacing="0" cellpadding="0" width="100%"><tbody><tr><td align="left" valign="center">Graphics </td> <td width="100%" align="left" valign="bottom"><hr size="1" /></td></tr> <tr><td colspan="2" align="left" valign="top"><table cellspacing="8" cellpadding="0" width="100%"><tbody><tr><td width="10"> </td> <td width="260" align="left" valign="center">Display adapter type</td> <td align="left" valign="center">ATI Radeon HD 5700 Series</td></tr> <tr><td width="10"> </td> <td width="260" align="left" valign="center">Total available graphics memory</td> <td align="left" valign="center">4083 MB</td></tr> <tr><td width="10"> </td> <td width="260" align="left" valign="center"> Dedicated graphics memory</td> <td align="left" valign="center">1024 MB</td></tr> <tr><td width="10"> </td> <td width="260" align="left" valign="center"> Dedicated system memory</td> <td align="left" valign="center">0 MB</td></tr> <tr><td width="10"> </td> <td width="260" align="left" valign="center"> Shared system memory</td> <td align="left" valign="center">3059 MB</td></tr> <tr><td width="10"> </td> <td width="260" align="left" valign="center">Display adapter driver version</td> <td align="left" valign="center">8.801.0.0</td></tr> <tr><td width="10"> </td> <td width="260" align="left" valign="center">Primary monitor resolution</td> <td align="left" valign="center">1920x1080</td></tr> <tr><td width="10"> </td> <td width="260" align="left" valign="center">Secondary monitor resolution</td> <td align="left" valign="center">1920x1080</td></tr> <tr><td width="10"> </td> <td width="260" align="left" valign="center">DirectX version</td> <td align="left" valign="center">DirectX 10</td></tr></tbody></table></td></tr></tbody></table> <table cellspacing="0" cellpadding="0" width="100%"><tbody><tr><td align="left" valign="center">Network </td> <td width="100%" align="left" valign="bottom"><hr size="1" /></td></tr> <tr><td colspan="2" align="left" valign="top"><table cellspacing="8" cellpadding="0" width="100%"><tbody><tr><td width="10"> </td> <td width="260" align="left" valign="center">Network Adapter</td> <td align="left" valign="center">NVIDIA nForce Networking Controller</td></tr> <tr><td width="10"> </td> <td width="260" align="left" valign="center">Network Adapter</td> <td align="left" valign="center">NVIDIA nForce Networking Controller</td></tr></tbody></table></td></tr></tbody></table>

Rene

02-11-2011, 08:10 PM

Well I found out I was not in fact running the latest ATI drivers.. but I installed them.. and within 2 minutes.. Line Fragmented Shattered Display.. and Blue Screen again..I simply cannot figure out why DC Universe would run so great on high settings, and EQ2 would completely explode.Ideas Anyone? Got a free weekend to play (Rare).. and just cannot get on.

TSR-JoshuaM

02-11-2011, 08:16 PM

The BCC Code 116 indicates a problem with your video card or directx.I would highly suggest re-installing the latest DirectX 9.0c (June 2010) and then re-installing the latest up-to-date drivers for your video card, in that order. I've provided links below for DX9.<a href="http://www.microsoft.com/downloads/en/details.aspx?FamilyID=3b170b25-abab-4bc3-ae91-50ceb6d8fa8d" target="_blank">DirectX 9.0c (June 2010)</a>

Rene

02-12-2011, 09:48 PM

Thanks Joshua... I thought I had installed the latest DirectX, but once I did what you said I was able to get in game for about a half hour, and no issues.. so Not sure how I missed that. It appears issue solved, but I will keep you posted if not.Thanks Again.

Rhashka

02-12-2011, 10:10 PM

Hi, I have been having the same problem. It started with the most recent game update. My screen would flicker, then the display would distort (look like a broken monitor) then go black and my system would freeze. The only thing I could do was power off the machine.I'm running on a Windows Vista machine with DirectX 11 and the most recent nVidia drivers for my gpu.On my last attempt, I uninstalled EQ2 and deleted my sony folder. Then, I reinstalled using the downloadable installer (I had installed from DVDs previously). Same problem, only now I couldn't get past the character select screen. This time, however, after the screen went black and my syste appeared to lock, I used Alt + Enter (switch EQ2 to windowed mode) and then Ctrl+Alt+Delete to bring up the Windows account options screen. I clicked "start task manager" and when the screen repainted I could see the following error message inside the EQ2 window:"EverQuest II has detected an unrecoverable error and must shut down. E:liveeq2frameworkcoredevicessrcDirectX9RendererDe vice.cpp (15105):DirectX Error. (D3DERR_INVALIDCALL) 00b23060 If anyone has any suggestions on how to fix this problem, that would be great. Everything appeared to be working fine before the last game update, but since then, I have not been able to play at all (support ticket has been made)RhashkaAs an additional note: my alert log for eq2 is loaded full of "file not found" errors that are related to spells and spell effects.

Rene

02-19-2011, 02:05 PM

And my problem is back as well. I checked in my Catalyst control center and all my DX and Drivers are now up to date, but often when I cast a spell in game (which isn't always the pre-cursor, but seems to be the most common event), or have one cast on me (the Druid Portal from Guild Hall).. Instantly the screen fractures and I lock up, eventually going to blue screen. Now I could believe it was just a hardware or driver issue on my side, but why would every other game/application I run work flawlessly, with great performance at high graphics (including as I said previously, the other SOE game I play as an MMO). I did not really do anything in the previous 1/2 hour forray I had into Velius, just ran around and explored, so perhaps my problem was never truly gone.I am very frustrated, as I was really looking forward to the expansion, but I have no point even continuing my subscription at this time, since I simply cannot play.