Error initializing LaunchPad

[Avendora]

<p>I'm receiving the error "Sorry, there was an error initializing LaunchPad. Please make sure you are connected to the internet and try again.</p><p>I'm getting this message on both of my comps and the game was working fine on both of them yesterday.</p><p>Any help would be greatly appreciated</p>

[TSR-JoshuaM]

<p>Because it has worked just yesterday perhaps a Windows update has occured?  This often times turns on your Windows Firewall.  Double check the security software and perhaps even bypass the router.  The more we can narrow it down the better.</p>

[Avendora]

<p>Well, while i was checking everything and continuing to try to log in, i just now was able to get past the log in screen on both of my comps.  I suspect there was an issue between my provider and the eq server, because it all of a sudden began working on both comps.</p>

[TSR-JoshuaM]

<p>If you do find more information on the outtage and think it may help others feel free to PM me or post it here.</p>

[munkefrawg]

<p>I am having the same problem.</p>

[TSR-JoshuaM]

<p>Please review your security settings.</p><p>Disable or add exceptions to: Window Firewall, Anti-Virus Software, or Security Suite software like McAfee/Norton etc.</p><p>Bypassing your router could identify an issue with your router configuration as well.  If it works, you may need to open the ports to use the router.</p><p>Sony Online Entertainment does not support the use of firewalls and proxies, including cable/DSL NAT routers, campus and office networks, or any type of Internet connection sharing services. However, in an effort to assist you in configuring your systems on your own, we would like to provide the following information which may help you in setting up your firewall to work with EverQuest IIEverQuest II Station Launcher and Patch Servers:A TCP connection is initiated from a Station Launcher client port greater than 1023 to patch.station.sony.com port 7000. A UDP connection is initiated from the Station Launcher client port greater than 1023 to sdlaunchpad1.station.sony.com and sdlaunchpad2.station.sony.com port range 3016-3021 and 9700-9703. EverQuest II Patch: A TCP connection is initiated from the EverQuest II client port greater than 1023 to patch.everqeust2.com, abepatch.everquest2.com, laepatch.everquest2.com, or amspatch.everquest2.com at port 7010. Everquest II Game Client:UDP connections are initiated from the EverQuest II client port greater than 1023 to servers on UDP ports 9100, and UDP ports in the range 32800-33000 Additionally, ICMP messages type 0 (echo reply), 3 (unreachable), 8 (echo request) and 11 (expired) should be permitted bi-directionally between the client PC and the EverQuest II servers. EverQuest II Servers Subnets:There are multiple IP addresses for the Patch and Station Launcher clusters, and they may change as the network demands, so check often using a DNS lookup tool if you provide a specific firewall rule for these services. The EverQuest II server IP addresses are currently in these subnets: 64.37.158.*, 199.108.2.*, 199.108.12.*, 199.108.202.*, 199.108.203.*, 195.33.135.*</p>