Can not log in following changes 1/26/11

[reis96]

<p>I got the following message today:</p><p>Everquest2 requires the used of Direct3D which is not available on this machine.  Please check the minimum game requirements. Error code 2001.</p><p>Last night and this morning I was able to run Beta, following changes today I get the above message and it will not allow me to even scan/update my files.</p><p>Any ideas?  I already ran the microsoft update for Direct X.</p>

[NovaIII]

<p>Im having the exact same problem with the beta right now.  Error Code 2001. </p><p>EverQuest II Beta requires the use of Direct3D which is not available on this machine. Please check the minimum game requirements.</p><p>I know for a fact my computer can run this and has Direct 3D.</p><p>So any help with this would be great</p>

[Zehl_Ice-Fire]

<p>Same for beta today.</p>

[TSR-JoshuaM]

<p><cite>Rothgar wrote:</cite></p><blockquote><p>This is a known issue we are working on.  It's not a video-card related problem.</p><p>You may be able to work around the issue by installing the latest DirectX runtime and then deleting the DX DLL's from your EQII Directory.</p></blockquote><p>At this time, we will need to wait for development to push a resolution.</p>

[Zehl_Ice-Fire]

<p>NVIDIA GeForce TTX 640, Win Vista 64.</p><p>I can load live game fine, today is the first time I tried to log in beta and I failed.</p>

[TSR-JoshuaM]

<p>Unfortunately my beta information is very limited as I am not part of that support team.  But I will do my best to track down the issues as quickly as I can. </p><p>Are you familiar with what driver version you are using on your video card?</p><p>You could also post your system and display section from DXDIAG here.</p>

[reis96]

<p>ATI Mobility Radeon HD 5870</p>

[TSR-JoshuaM]

<p>Here is our list of supported video cards.  HD 5 series is not on the list but is supported (older list).  However, the mobility versions are not.</p><p><a href="https://help.station.sony.com/cgi-bin/soe.cfg/php/enduser/std_adp.php?p_faqid=12205" target="_blank">[EQII] Supported video cards for EverQuest 2</a></p>

[Rothgar]

<p>This is a known issue we are working on.  It's not a video-card related problem.</p><p>You may be able to work around the issue by installing the latest DirectX runtime and then deleting the DX DLL's from your EQII Directory.</p>

[TSR-JoshuaM]

<p>Thank you very much Rothgar!</p><p>There you have it, from the man himself!</p>

[Heinnidan]

<p>Same issue and same error message.</p><p><span style="color: #000000;">Quadro FX 4600</span></p><p>Windows 7 OS</p><p>DirectX 11 </p><p>------------------System Information------------------Time of this report: 1/26/2011, 17:04:04       Machine name: BEAST   Operating System: Windows 7 Ultimate 32-bit (6.1, Build 7600) (7600.win7_gdr.100618-1621)           Language: English (Regional Setting: English)System Manufacturer: Dell Inc.       System Model: Precision WorkStation T5400                 BIOS: Phoenix ROM BIOS PLUS Version 1.10 A06          Processor: Intel(R) Xeon(R) CPU           X5450  @ 3.00GHz (4 CPUs), ~3.0GHz             Memory: 4096MB RAMAvailable OS Memory: 3070MB RAM          Page File: 1568MB used, 4569MB available        Windows Dir: C:Windows    DirectX Version: DirectX 11DX Setup Parameters: Not found   User DPI Setting: Using System DPI System DPI Setting: 96 DPI (100 percent)    DWM DPI Scaling: Disabled     DxDiag Version: 6.01.7600.16385 32bit Unicode</p><p>TOO much text to post it all..</p>

[TSR-JoshuaM]

<p>Sit tight and our development should have a resolution as soon as they can.</p>

[NovaIII]

<p>i tried the run around have up to date direct x got rid of the files launcher did a small update and then crashed out when i attempted to start the game.  On attempting to start it again i got the same error message again.</p>

[Zwaukiin]

<p>I'm getting the same issue as well. Both Windows 7 (Ultimate and Pro)</p><p>One has a GTX 260m and the other a 8500 GT.</p><p>It at least attempted to reload the files, but still gave the same error.</p><p>Drivers are up to date.</p>

[TSR-JoshuaM]

<p>As this is a known issue, I am going to lock the thread as development works on the problems.</p>