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View Full Version : 2 new PC's locking up

Bermen
01-17-2011, 05:20 PM
<p>Having some problems with lockups on two new systems. The system will randomly lockup (cannot do anything but reboot). It will normally happen when I’m switching between apps EQ2 and IE / Outlook. But sometimes will just lock when I’m in EQ2 without switching to any other app. Even with only one instance of EQ2 running.</p><p>The systems are as followsMother Board EVGA X58 FTW3 132-GT-E768-KR LGA 1366 SATA 6Gb/s USB 3.0 ATX Intel Motherboard</p><p>CPU Intel Core i7-950 Bloomfield 3.06GHz LGA 1366 130W Quad-Core Processor BX80601950</p><p>Video Card GeForce GTX 460 (Fermi) 1gm ram</p><p>Memory 12GB G.SKILL 6GB (3 x 2GB) 240-Pin DDR3 SDRAM DDR3 1600  (PC3 12800) Triple Channel Kit Desktop</p><p>Power Supply 750 wat</p><p>Things I have triedSystem is cool not a heat issueReinstalling Windows 7 X64 All the latest patchesLatest Nvidia Drivers (260.99)Updated MB biosDownloading a new version of EQ2Disabling mulit core support in EQ2 Lowering the graphic settings to the lowest set in EQ2Disabled Anti-Virus (Microsoft Anti Virus)</p><p>Nothing seems to help. Does anyone have any suggestions?</p><p>Below is the DxDiag report</p>
Bermen
01-17-2011, 05:22 PM
<p>------------------System Information------------------Time of this report: 1/17/2011, 11:18:38       Machine name:    Operating System: Windows 7 Professional 64-bit (6.1, Build 7600) (7600.win7_gdr.100618-1621)           Language: English (Regional Setting: English)System Manufacturer: OEM       System Model: OEM               BIOS: Phoenix - AwardBIOS v6.00PG          Processor: Intel(R) Core(TM) i7 CPU         950  @ 3.07GHz (4 CPUs), ~2.8GHz             Memory: 12288MB RAMAvailable OS Memory: 4088MB RAM          Page File: 975MB used, 7196MB available        Windows Dir: C:Windows    DirectX Version: DirectX 11DX Setup Parameters: Not found   User DPI Setting: Using System DPI System DPI Setting: 96 DPI (100 percent)    DWM DPI Scaling: Disabled     DxDiag Version: 6.01.7600.16385 32bit Unicode</p><p>------------DxDiag Notes------------      Display Tab 1: No problems found.        Sound Tab 1: No problems found.        Sound Tab 2: No problems found.          Input Tab: No problems found.</p><p>--------------------DirectX Debug Levels--------------------Direct3D:    0/4 (retail)DirectDraw:  0/4 (retail)DirectInput: 0/5 (retail)DirectMusic: 0/5 (retail)DirectPlay:  0/9 (retail)DirectSound: 0/5 (retail)DirectShow:  0/6 (retail)</p><p>---------------Display Devices---------------          Card name: NVIDIA GeForce GTX 465       Manufacturer: NVIDIA          Chip type: GeForce GTX 465           DAC type: Integrated RAMDAC         Device Key: EnumPCIVEN_10DE&DEV_06C4&SUBSYS_14673842&REV_A3     Display Memory: 2781 MB   Dedicated Memory: 993 MB      Shared Memory: 1787 MB       Current Mode: 1920 x 1080 (32 bit) (60Hz)       Monitor Name: Generic PnP Monitor      Monitor Model: VW246         Monitor Id: ACI24F2        Native Mode: 1920 x 1080(p) (60.000Hz)        Output Type: DVI        Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,n vwgf2um,nvwgf2umDriver File Version: 8.17.0012.6099 (English)     Driver Version: 8.17.12.6099        DDI Version: 10.1       Driver Model: WDDM 1.1  Driver Attributes: Final Retail   Driver Date/Size: 10/16/2010 11:55:00, 12788840 bytes        WHQL Logo'd: n/a    WHQL Date Stamp: n/a  Device Identifier: {D7B71E3E-4584-11CF-214C-6B341DC2C535}          Vendor ID: 0x10DE          Device ID: 0x06C4          SubSys ID: 0x14673842        Revision ID: 0x00A3 Driver Strong Name: oem1.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section00 4:8.17.12.6099:pciven_10de&dev_06c4     Rank Of Driver: 00E62001        Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C    Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive                      {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY                      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY                      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch                      {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive                      {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY                      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY                      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch                      {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive                      {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY                      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY                      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch                      {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive                      {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY                      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY                      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch                      {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=       D3D9 Overlay: Supported            DXVA-HD: Supported       DDraw Status: Enabled         D3D Status: Enabled         AGP Status: Enabled</p>
Bermen
01-17-2011, 05:23 PM
<p>-------------Sound Devices-------------            Description: Speakers (Realtek High Definition Audio) Default Sound Playback: Yes Default Voice Playback: Yes            Hardware ID: HDAUDIOFUNC_01&VEN_10EC&DEV_0892&SUBSYS_10EC0000&REV_1003        Manufacturer ID: 1             Product ID: 100                   Type: WDM            Driver Name: RTKVHD64.sys         Driver Version: 6.00.0001.6101 (English)      Driver Attributes: Final Retail            WHQL Logo'd: n/a          Date and Size: 4/30/2010 17:06:04, 2359200 bytes            Other Files:         Driver Provider: Realtek Semiconductor Corp.         HW Accel Level: Basic              Cap Flags: 0xF1F    Min/Max Sample Rate: 100, 200000Static/Strm HW Mix Bufs: 1, 0 Static/Strm HW 3D Bufs: 0, 0              HW Memory: 0       Voice Management: No EAX(tm) 2.0 Listen/Src: No, No   I3DL2(tm) Listen/Src: No, NoSensaura(tm) ZoomFX(tm): No</p><p>            Description: Realtek Digital Output (Realtek High Definition Audio) Default Sound Playback: No Default Voice Playback: No            Hardware ID: HDAUDIOFUNC_01&VEN_10EC&DEV_0892&SUBSYS_10EC0000&REV_1003        Manufacturer ID: 1             Product ID: 100                   Type: WDM            Driver Name: RTKVHD64.sys         Driver Version: 6.00.0001.6101 (English)      Driver Attributes: Final Retail            WHQL Logo'd: n/a          Date and Size: 4/30/2010 17:06:04, 2359200 bytes            Other Files:         Driver Provider: Realtek Semiconductor Corp.         HW Accel Level: Basic              Cap Flags: 0xF1F    Min/Max Sample Rate: 100, 200000Static/Strm HW Mix Bufs: 1, 0 Static/Strm HW 3D Bufs: 0, 0              HW Memory: 0       Voice Management: No EAX(tm) 2.0 Listen/Src: No, No   I3DL2(tm) Listen/Src: No, NoSensaura(tm) ZoomFX(tm): No</p><p>---------------------Sound Capture Devices---------------------            Description: Microphone (Realtek High Definition Audio)  Default Sound Capture: Yes  Default Voice Capture: Yes            Driver Name: RTKVHD64.sys         Driver Version: 6.00.0001.6101 (English)      Driver Attributes: Final Retail          Date and Size: 4/30/2010 17:06:04, 2359200 bytes              Cap Flags: 0x1           Format Flags: 0xFFFFF</p><p>            Description: Realtek Digital Input (Realtek High Definition Audio)  Default Sound Capture: No  Default Voice Capture: No            Driver Name: RTKVHD64.sys         Driver Version: 6.00.0001.6101 (English)      Driver Attributes: Final Retail          Date and Size: 4/30/2010 17:06:04, 2359200 bytes              Cap Flags: 0x1           Format Flags: 0xFFFFF</p><p>-------------------DirectInput Devices-------------------      Device Name: Mouse         Attached: 1    Controller ID: n/aVendor/Product ID: n/a        FF Driver: n/a</p><p>      Device Name: Keyboard         Attached: 1    Controller ID: n/aVendor/Product ID: n/a        FF Driver: n/a</p><p>      Device Name: USB Gaming Keyboard Pro         Attached: 1    Controller ID: 0x11Vendor/Product ID: 0x06A3, 0x8000        FF Driver: n/a</p><p>      Device Name: USB Gaming Keyboard Pro         Attached: 1    Controller ID: 0x11Vendor/Product ID: 0x06A3, 0x8000        FF Driver: n/a</p><p>      Device Name: USB Gaming Keyboard Pro         Attached: 1    Controller ID: 0x11Vendor/Product ID: 0x06A3, 0x8000        FF Driver: n/a</p><p>      Device Name: USB Gaming Keyboard Pro         Attached: 1    Controller ID: 0x0Vendor/Product ID: 0x06A3, 0x8000        FF Driver: n/a</p><p>Poll w/ Interrupt: No</p><p>-----------USB Devices-----------+ USB Root Hub| Vendor/Product ID: 0x8086, 0x3A34| Matching Device ID: usbroot_hub| Service: usbhub</p><p>----------------Gameport Devices----------------</p><p>------------PS/2 Devices------------+ HID Keyboard Device| Vendor/Product ID: 0x06A3, 0x8000| Matching Device ID: hid_device_system_keyboard| Service: kbdhid| OEMData: 00 00 00 00 0B 00 00 00| + Terminal Server Keyboard Driver| Matching Device ID: rootrdp_kbd| Upper Filters: kbdclass| Service: TermDD| + Logitech USB Wheel Mouse| Vendor/Product ID: 0x046D, 0xC00E| Matching Device ID: hidvid_046d&pid_c00e| Service: mouhid| + Terminal Server Mouse Driver| Matching Device ID: rootrdp_mou| Upper Filters: mouclass| Service: TermDD</p><p>------------------------Disk & DVD/CD-ROM Drives------------------------      Drive: C: Free Space: 181.0 GBTotal Space: 305.2 GBFile System: NTFS      Model: WDC WD3200AAKS-00YGA0 ATA Device</p><p>      Drive: D:      Model: ASUS DRW-24B1ST ATA Device     Driver: c:windowssystem32driverscdrom.sys, 6.01.7600.16385 (English), , 0 bytes</p><p>      Drive: E:      Model: ELBY CLONEDRIVE SCSI CdRom Device     Driver: c:windowssystem32driverscdrom.sys, 6.01.7600.16385 (English), , 0 bytes</p><p>--------------System Devices--------------     Name: Intel(R) ICH10 Family PCI Express Root Port 1 - 3A40Device ID: PCIVEN_8086&DEV_3A40&SUBSYS_3A408086&REV_003&2411E6FE&1&E0   Driver: n/a</p><p>     Name: Intel(R) ICH10 Family USB Universal Host Controller - 3A35Device ID: PCIVEN_8086&DEV_3A35&SUBSYS_3A358086&REV_003&2411E6FE&1&E9   Driver: n/a</p><p>     Name: Intel(R) 5520/5500/X58 I/O Hub Control Status and RAS Registers - 3423Device ID: PCIVEN_8086&DEV_3423&SUBSYS_00000000&REV_133&2411E6FE&1&A2   Driver: n/a</p><p>     Name: Intel(R) 82801 PCI Bridge - 244EDevice ID: PCIVEN_8086&DEV_244E&SUBSYS_244E8086&REV_903&2411E6FE&1&F0   Driver: n/a</p><p>     Name: NEC Electronics USB 3.0 Host ControllerDevice ID: PCIVEN_1033&DEV_0194&SUBSYS_00000000&REV_034&390EE461&0&0010   Driver: n/a</p><p>     Name: High Definition Audio ControllerDevice ID: PCIVEN_8086&DEV_3A3E&SUBSYS_3A3E8086&REV_003&2411E6FE&1&D8   Driver: n/a</p><p>     Name: Intel(R) ICH10 Family USB Universal Host Controller - 3A34Device ID: PCIVEN_8086&DEV_3A34&SUBSYS_3A348086&REV_003&2411E6FE&1&E8   Driver: n/a</p><p>     Name: Intel(R) 5520/5500/X58 I/O Hub GPIO and Scratch Pad Registers - 3422Device ID: PCIVEN_8086&DEV_3422&SUBSYS_00000000&REV_133&2411E6FE&1&A1   Driver: n/a</p><p>     Name: Standard Dual Channel PCI IDE ControllerDevice ID: PCIVEN_1B4B&DEV_91A4&SUBSYS_91A41B4B&REV_114&69410C1&0&0108   Driver: n/a</p><p>     Name: Intel(R) ICH10 Family USB Enhanced Host Controller - 3A3CDevice ID: PCIVEN_8086&DEV_3A3C&SUBSYS_3A3C8086&REV_003&2411E6FE&1&D7   Driver: n/a</p><p>     Name: Intel(R) ICH10 Family SMBus Controller - 3A30Device ID: PCIVEN_8086&DEV_3A30&SUBSYS_3A308086&REV_003&2411E6FE&1&FB   Driver: n/a</p><p>     Name: Intel(R) 5520/5500/X58 I/O Hub PCI Express Root Port 9 - 3410Device ID: PCIVEN_8086&DEV_3410&SUBSYS_00008086&REV_133&2411E6FE&1&48   Driver: n/a</p><p>     Name: Marvell 91xx SATA 6G ControllerDevice ID: PCIVEN_1B4B&DEV_9123&SUBSYS_91231B4B&REV_114&69410C1&0&0008   Driver: n/a</p><p>     Name: Intel(R) ICH10 Family USB Enhanced Host Controller - 3A3ADevice ID: PCIVEN_8086&DEV_3A3A&SUBSYS_3A3A8086&REV_003&2411E6FE&1&EF   Driver: n/a</p><p>     Name: Intel(R) ICH10 Family 2 port Serial ATA Storage Controller 2 - 3A26Device ID: PCIVEN_8086&DEV_3A26&SUBSYS_3A268086&REV_003&2411E6FE&1&FD   Driver: n/a</p><p>     Name: Intel(R) 5520/5500/X58 I/O Hub PCI Express Root Port 7 - 340EDevice ID: PCIVEN_8086&DEV_340E&SUBSYS_00008086&REV_133&2411E6FE&1&38   Driver: n/a</p><p>     Name: Realtek PCIe GBE Family Controller #2Device ID: PCIVEN_10EC&DEV_8168&SUBSYS_816810EC&REV_034&29177E4&0&00E4   Driver: n/a</p><p>     Name: Intel(R) ICH10 Family USB Universal Host Controller - 3A39Device ID: PCIVEN_8086&DEV_3A39&SUBSYS_3A398086&REV_003&2411E6FE&1&D2   Driver: n/a</p><p>     Name: Intel(R) ICH10 Family 4 port Serial ATA Storage Controller 1 - 3A20Device ID: PCIVEN_8086&DEV_3A20&SUBSYS_3A208086&REV_003&2411E6FE&1&FA   Driver: n/a</p><p>     Name: Intel(R) 5520/5500/X58 I/O Hub PCI Express Root Port 3 - 340ADevice ID: PCIVEN_8086&DEV_340A&SUBSYS_00008086&REV_133&2411E6FE&1&18   Driver: n/a</p><p>     Name: Realtek PCIe GBE Family ControllerDevice ID: PCIVEN_10EC&DEV_8168&SUBSYS_816810EC&REV_034&12FF54F6&0&00E2   Driver: n/a</p><p>     Name: Intel(R) ICH10 Family USB Universal Host Controller - 3A38Device ID: PCIVEN_8086&DEV_3A38&SUBSYS_3A388086&REV_003&2411E6FE&1&D1   Driver: n/a</p><p>     Name: Intel(R) ICH10R LPC Interface Controller - 3A16Device ID: PCIVEN_8086&DEV_3A16&SUBSYS_3A168086&REV_003&2411E6FE&1&F8   Driver: n/a</p><p>     Name: Intel(R) 5520/5500/X58 I/O Hub PCI Express Root Port 2 - 3409Device ID: PCIVEN_8086&DEV_3409&SUBSYS_00008086&REV_133&2411E6FE&1&10   Driver: n/a</p><p>     Name: High Definition Audio ControllerDevice ID: PCIVEN_10DE&DEV_0BE5&SUBSYS_14673842&REV_A14&13A6E568&0&0118   Driver: n/a</p><p>     Name: Intel(R) ICH10 Family PCI Express Root Port 5 - 3A48Device ID: PCIVEN_8086&DEV_3A48&SUBSYS_3A488086&REV_003&2411E6FE&1&E4   Driver: n/a</p><p>     Name: Intel(R) ICH10 Family USB Universal Host Controller - 3A37Device ID: PCIVEN_8086&DEV_3A37&SUBSYS_3A378086&REV_003&2411E6FE&1&D0   Driver: n/a</p><p>     Name: Intel(R) 5520/5500/X58 I/O Hub Throttle Registers - 3438Device ID: PCIVEN_8086&DEV_3438&SUBSYS_00000000&REV_133&2411E6FE&1&A3   Driver: n/a</p><p>     Name: Intel(R) 5520/5500/X58 I/O Hub PCI Express Root Port 1 - 3408Device ID: PCIVEN_8086&DEV_3408&SUBSYS_00008086&REV_133&2411E6FE&1&08   Driver: n/a</p><p>     Name: NVIDIA GeForce GTX 465Device ID: PCIVEN_10DE&DEV_06C4&SUBSYS_14673842&REV_A34&13A6E568&0&0018   Driver: n/a</p><p>     Name: Intel(R) ICH10 Family PCI Express Root Port 3 - 3A44Device ID: PCIVEN_8086&DEV_3A44&SUBSYS_3A448086&REV_003&2411E6FE&1&E2   Driver: n/a</p><p>     Name: Intel(R) ICH10 Family USB Universal Host Controller - 3A36Device ID: PCIVEN_8086&DEV_3A36&SUBSYS_3A368086&REV_003&2411E6FE&1&EA   Driver: n/a</p><p>     Name: Intel(R) 5520/5500/X58 I/O Hub System Management Registers - 342EDevice ID: PCIVEN_8086&DEV_342E&SUBSYS_00000000&REV_133&2411E6FE&1&A0   Driver: n/a</p><p>     Name: Intel(R) 5520/5500/X58 I/O Hub to ESI Port - 3405Device ID: PCIVEN_8086&DEV_3405&SUBSYS_101B3842&REV_133&2411E6FE&1&00   Driver: n/a</p><p>     Name: Texas Instruments 1394 OHCI Compliant Host ControllerDevice ID: PCIVEN_104C&DEV_8023&SUBSYS_00000000&REV_004&1EDC1F61&0&18F0   Driver: n/a</p>
Bermen
01-17-2011, 05:23 PM
<p>------------------DirectShow Filters------------------</p><p>DirectShow Filters:WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7600.16385WMAP ro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7600.16385WMSp eech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7600.16385MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7600.16385Mpeg 4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7600.16385WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7600.16385WMV ideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7600.16385Mpe g43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7600.16385Mpe g4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7600.16385DV Muxer,0x00400000,0,0,qdv.dll,6.06.7600.16385Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7600.1649 0WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7600.16385Scr een Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7600.1638 5AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7600.16490 VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7600.16490 SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7 600.16385Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,6.01.7140.0 000AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7600.16648S treamBufferSink,0x00200000,0,0,sbe.dll,6.06.7600.1 6385MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7600.1 6490MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7600.16490 SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7600.16490VB I Codec,0x00600000,1,4,VBICodec.ax,6.06.7600.16385MP EG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7600.1664 8Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7600.16385SBE2F ileScan,0x00200000,0,0,sbe.dll,6.06.7600.16385Micr osoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7600.16 385Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7600.16490 MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7600.16490D V Splitter,0x00600000,1,2,qdv.dll,6.06.7600.16385Vid eo Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7600.16490Microso ft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7600.16 385ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7600.16490V ideo Renderer,0x00800001,1,0,quartz.dll,6.06.7600.16490 MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7600.16385Lin e 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7600.16385Vid eo Port Manager,0x00600000,2,1,quartz.dll,6.06.7600.16490V ideo Renderer,0x00400000,1,0,quartz.dll,6.06.7600.16490 VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7600.16385 WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7600.16385VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7600.1638 5File writer,0x00200000,1,0,qcap.dll,6.06.7600.16385iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7600.16385iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7600.16385D VD Navigator,0x00200000,0,3,qdvd.dll,6.06.7600.16385O verlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7600.16385AVI Draw,0x00600064,9,1,quartz.dll,6.06.7600.16490RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7600.16 385WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7600.16385MP EG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7600 .16648DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7600.16385Samp leGrabber,0x00200000,1,1,qedit.dll,6.06.7600.16385 Null Renderer,0x00200000,1,0,qedit.dll,6.06.7600.16385M PEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7600.16385 Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7600.1638 5StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.76 00.16385Smart Tee,0x00200000,1,2,qcap.dll,6.06.7600.16385Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7600.16385AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7600.1 6490AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7600.16490Wa ve Parser,0x00400000,1,1,quartz.dll,6.06.7600.16490MI DI Parser,0x00400000,1,1,quartz.dll,6.06.7600.16490Mu lti-file Parser,0x00400000,1,1,quartz.dll,6.06.7600.16490Fi le stream renderer,0x00400000,1,1,quartz.dll,6.06.7600.16490 Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7140.0 000StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7 600.16385AVI Mux,0x00200000,1,0,qcap.dll,6.06.7600.16385Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7600.16490File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7600.16490 File Source (URL),0x00400000,0,1,quartz.dll,6.06.7600.16490Inf inite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7600.16385Enha nced Video Renderer,0x00200000,1,0,evr.dll,6.01.7600.16385BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7600.16385M PEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7600.16490</p><p>WDM Streaming Tee/Splitter Devices:Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7600.1638 5</p><p>Video Compressors:WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7600.16385WMV ideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7600.16385MSS creen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7600.16385DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7600.16385MJPE G Compressor,0x00200000,0,0,quartz.dll,6.06.7600.164 90Cinepak Codec by Radius,0x00200000,1,1,qcap.dll,6.06.7600.16385Inte l IYUV codec,0x00200000,1,1,qcap.dll,6.06.7600.16385Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7600.16385Micro soft RLE,0x00200000,1,1,qcap.dll,6.06.7600.16385Microso ft Video 1,0x00200000,1,1,qcap.dll,6.06.7600.16385</p><p>Audio Compressors:WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7600.16385WMA udio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7600.16385IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7600.16490PCM ,0x00200000,1,1,quartz.dll,6.06.7600.16490Microsof t ADPCM,0x00200000,1,1,quartz.dll,6.06.7600.16490GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7600.16490CCIT T A-Law,0x00200000,1,1,quartz.dll,6.06.7600.16490CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7600.16490MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7600.16490</p><p>Audio Capture Sources:Microphone (Realtek High Defini,0x00200000,0,0,qcap.dll,6.06.7600.16385Real tek Digital Input (Realtek ,0x00200000,0,0,qcap.dll,6.06.7600.16385</p><p>PBDA CP Filters:PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7600.16 648PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7600.16 648PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7600.16 648</p><p>Midi Renderers:Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7600.16490Mi crosoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7600.16490</p><p>WDM Streaming Capture Devices:Realtek HD Digital input,0x00200000,1,1,ksproxy.ax,6.01.7600.16385Rea ltek HD Audio Line input,0x00200000,1,1,ksproxy.ax,6.01.7600.16385Rea ltek HD Audio Mic input,0x00200000,1,1,ksproxy.ax,6.01.7600.16385Rea ltek HD Audio Stereo input,0x00200000,1,1,ksproxy.ax,6.01.7600.16385</p><p>WDM Streaming Rendering Devices:Realtek HD Audio output,0x00200000,1,1,ksproxy.ax,6.01.7600.16385Re altek HDA SPDIF Out,0x00200000,1,1,ksproxy.ax,6.01.7600.16385</p><p>BDA Network Providers:Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7600.16385 Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7600.16385 Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7600.16385 Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7600.16385 Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7600.16648</p><p>Multi-Instance Capable VBI Codecs:VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7600.16385</p><p>BDA Transport Information Renderers:BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7600.16385M PEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7600.16385</p><p>BDA CP/CA Filters:Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7600.16385Encry pt/Tag,0x00200000,0,0,EncDec.dll,6.06.7600.16385PTFil ter,0x00200000,0,0,EncDec.dll,6.06.7600.16385XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7600.16385</p><p>WDM Streaming Communication Transforms:Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7600.1638 5</p><p>Audio Renderers:Speakers (Realtek High Definiti,0x00200000,1,0,quartz.dll,6.06.7600.16490 Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7600.16490De fault WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7600.16490Di rectSound: Realtek Digital Output (Realtek High Definition Audio),0x00200000,1,0,quartz.dll,6.06.7600.16490Di rectSound: Speakers (Realtek High Definition Audio),0x00200000,1,0,quartz.dll,6.06.7600.16490Re altek Digital Output (Realtek,0x00200000,1,0,quartz.dll,6.06.7600.16490</p><p>---------------EVR Power Information---------------Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)   Quality Flags: 2576    Enabled:    Force throttling    Allow half deinterlace    Allow scaling    Decode Power Usage: 100  Balanced Flags: 1424    Enabled:    Force throttling    Allow batching    Force half deinterlace    Force scaling    Decode Power Usage: 50  PowerFlags: 1424    Enabled:    Force throttling    Allow batching    Force half deinterlace    Force scaling    Decode Power Usage: 0</p>
TSR-JoshuaM
01-17-2011, 06:04 PM
<p>Do you experience crashes outside of the EQ2 game?  While nothing immediately jumps out at me as a problem based on your DXDIAG, I did notice that your virtual memory is lower than your physical memory.  While this typically doesn't cause many issues, especially considering you have 12gb of physical memory installed, it could cause the symptons you are experiencing.  Especially when you are switching focus on a full screen application, what is loaded in memory will be dumped to your pagefile.  If the pagefile does not have enough free space and/or cannot increase the space itself through Windows managing it, it can cause crashing in certain situations.</p><p>Would you be able to set your virtual memory to 50% higher than your physical memory?  In your case that would be an 18Gb pagefile.  You will also need to make sure you have enough hard drive space for that increase in size.</p><p>Other than that, if you are familiar with MSINFO, we would use the [Windows Error Reporting] section to possibly get more information on the crashes itself.</p>
Bermen
01-17-2011, 10:49 PM
<p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p>Do you experience crashes outside of the EQ2 game?  While nothing immediately jumps out at me as a problem based on your DXDIAG, I did notice that your virtual memory is lower than your physical memory.  While this typically doesn't cause many issues, especially considering you have 12gb of physical memory installed, it could cause the symptons you are experiencing.  Especially when you are switching focus on a full screen application, what is loaded in memory will be dumped to your pagefile.  If the pagefile does not have enough free space and/or cannot increase the space itself through Windows managing it, it can cause crashing in certain situations.</p><p>Would you be able to set your virtual memory to 50% higher than your physical memory?  In your case that would be an 18Gb pagefile.  You will also need to make sure you have enough hard drive space for that increase in size.</p><p>Other than that, if you are familiar with MSINFO, we would use the [Windows Error Reporting] section to possibly get more information on the crashes itself.</p></blockquote><p>Joshua</p><p>Thank you for the responce</p><p>Not having any problems crashing outside of EQ.</p><p>Upped the VM to 20GB still crashing</p><p>Looked at MSINFO32 there are no crash reports at the time of lockup.</p>
TSR-JoshuaM
01-18-2011, 02:01 AM
<p>While I review more information, my suggestion now would be to go to your control panel, Power Options, and select High Performance mode, or edit an existing profile.  The setting within that profile I would like you to set is PCI-Express > Link State Power Management.  Turn it OFF and see if it improves your situation.  This isn't my end all fix, just a step among more to come.</p>
Bermen
01-18-2011, 10:10 AM
<p>JoshuaM</p><p>Was in High Preformance in the Power Options already and looks like the PCI_Express Link State is off by default..</p>
Loxus
01-18-2011, 02:36 PM
<p>How many watts are your power supplies and do you have both machines plugged into the same surge protector?</p><p>It might be that you're trying to pull too much juice through a low rated surge protector (like a 600 watts max) not rated for that many watts.  IF you do have both machines plugged into the same surge protector try spliting them up so each computer runs on a different circuit.</p><p>I had the exact same problem as you discribed trying to run two 1000 watt machines through the same outlet (and surge protector) and this is was solved it for me.  It wouldn't trip the surge protector but it was browning out because a single surge protector couldn't provide enough juice to run both machines.</p>
TSR-JoshuaM
01-18-2011, 07:39 PM
<p>That is an excellent piece of advise on the power supplies capacity and whether you are using the same surge protector or not.  If this does help you get it going, let me know so I can set up a Knowledge Base article for it.</p>
Bermen
01-18-2011, 10:01 PM
<p>Power Supplys are 750W and they are plugged into their own Power strip (don't use a Surge Protector)</p><p>Which are plugged into diffrent circuts in the house.</p>
Bermen
01-19-2011, 01:59 PM
<p>Things I noticed last night</p><p>If I run the highest video mode I will crash more often that in the lower modes. It there are many objects in the zone..ie (Guild Hall or VD when there a few raids forming ) I will crash much more often that when I’m in a instance or zone with less graphic impact. On my second computer if I am above the middle graphic setting (balanced ?) I will crash every time I press Print Screen.</p><p>The video card I have in these systems I was using before I upgraded the CPU, RAM, and Motherboard so I believe the conflict is between one of them(probable the motherboard) and EQ.</p><p>I have run the manufactures stress test (EVGA OC Scanner) and Memtest86 v4.0 with no reported problems or lockups</p><p>Updated the Nvidia driver to the latest 266.58 which came out yesterday.</p><p>Also I’m installing Wow on the systems and going to use the free account to give me a second application to test the systems out with</p>
Devorre
01-19-2011, 02:16 PM
<p>I had the same problem and it turned out to be bad DIMM slots on the MB.</p><p>I had 6 slots, when I used 3-6 the game would lock up.  When only using slot 1-2 it ran great.  Had to get a replacement MB.</p>
totlich02
01-19-2011, 03:34 PM
<p><cite>Bermen wrote:</cite></p><blockquote><p>Having some problems with lockups on two new systems. The system will randomly lockup (cannot do anything but reboot). It will normally happen when I’m switching between apps EQ2 and IE / Outlook. But sometimes will just lock when I’m in EQ2 without switching to any other app. Even with only one instance of EQ2 running.</p><p>The systems are as followsMother Board EVGA X58 FTW3 132-GT-E768-KR LGA 1366 SATA 6Gb/s USB 3.0 ATX Intel Motherboard</p><p>CPU Intel Core i7-950 Bloomfield 3.06GHz LGA 1366 130W Quad-Core Processor BX80601950</p><p>Video Card GeForce GTX 460 (Fermi) 1gm ram</p><p>Memory 12GB G.SKILL 6GB (3 x 2GB) 240-Pin DDR3 SDRAM DDR3 1600  (PC3 12800) Triple Channel Kit Desktop</p><p>Power Supply 750 wat</p><p>Things I have triedSystem is cool not a heat issueReinstalling Windows 7 X64 All the latest patchesLatest Nvidia Drivers (260.99)Updated MB biosDownloading a new version of EQ2Disabling mulit core support in EQ2 Lowering the graphic settings to the lowest set in EQ2Disabled Anti-Virus (Microsoft Anti Virus)</p><p>Nothing seems to help. Does anyone have any suggestions?</p><p>Below is the DxDiag report</p></blockquote><p>Not to butt in, but the only I have gotten lock ups with my i7 and GTX460 is when I was pushing the clock on my vid card.  Not enough RAM voltage causes this really easy.  Josh didnt mention it but are you unclocked?  This would include bumped up settings in afterburner or xtreme tuner HD.  Again then only time I have gotten lock up stress testing any thing was with my video card clocks.</p>
TSR-JoshuaM
01-19-2011, 06:05 PM
<p>Overclocking can result in unexpected results regardless of how stable it appears to be.  I agree with the poster above when saying that this should be a step in the process.  Going through a process of elimination, if time allows, is the most efficient way to identify what exactly may have failed.  Remove a stick of ram, test another slot, perhaps even another video card if available. </p>
Bermen
01-19-2011, 10:13 PM
<p>I'm not overclocking I did up the voltage on the Vtt to 1.50 at the recomendations EGVA tech support but this has not made the problem any better or worse.</p><p>Today my wife downloaded WoW, EQ1, Fallout 3 and Crysis. Had all 4 running at the same time on max graphics no lockups.</p><p>Seems to be only a problem with EQ2</p>
TSR-JoshuaM
01-19-2011, 11:35 PM
<p>We'll try the standard process and work our way up.</p><p>You may want to make backups and then delete the following files and folders:cache foldereq2_recent.inieq2_default.iniEverQuest2.exee q2.iniAs well as the character specific files, these will appear as such:Servername_CharacterName_EQ2_uisettings.iniSt ationname_characters.iniTo do this, please follow these directions:1. First look for your EverQuest II directory. You can find the default directory in (for Windows XP): C:Program FilesSonyEverQuest II (for Windows Vista/7): C:Program DataSony Online EntertainmentInstalled GamesEverQuest II2. Click on MY COMPUTER and then proceed into local disk C:3. Navigate your way to the default directory, or your chosen installation directory.4. Next look for any files explained above and delete them. 5. Afterwards, please start EverQuest II to have these files re-downloaded by the patcher.If deleting these files does not resolve your issue, you can restore your backed up files and folders and retain your hotkeys, contact lists, and display settings.</p><p>With the fact that it definitely appears to not be a stability issue for the most part, it could be file corruption.  If the above does not clear what may be the source of the problem, the only way to get any deeper to rebuild the files would be to run a complete scan and/or re-installing the game.</p>
Bermen
01-20-2011, 02:11 PM
<p>Downloaded a new copy of EQ2 last night. Didn't make any changes to the settings except to turn graphics to max. Was able to load up 4 accounts and run without lockups. Ran for about 15 min.</p><p>Then I turned on Voice Chat immediately locked up.</p><p> Went back to my original instance of EQ2 turned off Voice Chat and loaded the same 4 character with max graphic no lockups.  Server went down at that point will continue to test this evening.</p>
TSR-JoshuaM
01-20-2011, 06:14 PM
<p>Ah so it appears that your current issue revolves around the voice chat service.  This does run independantly from the game executable.  While I do not have a solution ready for you, here is the Knowledge Base Voice Chat FAQ.  It contains much information regarding the services and required ports.  It may help you work around this issue while multi-boxing characters in the meantime.</p><p><a href="https://help.station.sony.com/cgi-bin/soe.cfg/php/enduser/std_adp.php?p_faqid=25717" target="_blank">[EQII] Voice Chat FAQ</a></p>
Bermen
01-21-2011, 11:48 AM
<p>Went all night without lockups, first time since I installed this motherboard.</p><p>The lockups looks to be related to any sound recording activity that happens on the PC. If I enable voice chat in EQ2 it locks. If I launch the Sound Recorder within the Realtek audio manager it locks.</p><p>Have just downloaded the latest audio drivers from motherboard manufacture doesn’t help.</p>
TSR-JoshuaM
01-21-2011, 06:22 PM
<p>That does sound like a sound device that has failed.  Do you have a way to test another sound device?  A USB headset, with your realtek device disabled in BIOS, would work.</p>
Bermen
01-21-2011, 09:15 PM
<p><span style="font-family: ">Joshua</span></p><p><span style="font-family: ">Are you forgetting this is happening on two different computers?</span></p><p><span style="font-family: ">I don't believe it's a failed device due to the fact I can talk in voice until the PC locks up. Sounds much more like an incompatibility issue between EQ2 and the sound card these pc's have.</span></p>
TSR-JoshuaM
01-21-2011, 09:19 PM
<p>The Realtek devices that most motherboards have built onboard is completely compatible and is the same device I use on my work and home PC.</p>
TSR-JoshuaM
01-21-2011, 09:34 PM
<p>I did want to relay some information that I just acquired.</p><p>We've recently had a wave of voice chat issues in another game of ours that uses the same service to accomplish voice chat.</p><p>It turns out that a majority of these issues had a common denominator, similar or exact same routers.</p><p>We do suggest bypassing your router altogether, but that isn't always an option per user.  What you may be able to do to resolve this issue would be to visit your router manufacturers website and update to the latest available firmware.  This may not fix everyones issue, but is worth a looking at to make sure your router is up-to-date as well.</p>
Bermen
01-31-2011, 11:08 PM
<p>Just an update I purchased two Creative labs sound cards and disabled the on board realtech sound card. Been a week with no lockups or crashes with voice chat enabled. No other changes</p>
TSR-JoshuaM
01-31-2011, 11:17 PM
<p>Hopefully the possible hardware failure hasn't affected more than just the audio device on the motherboard, but if it works that's all that matters for now!</p>
Bermen
02-02-2011, 03:57 PM
<p>It's not a hardware problem.</p><p>The only time my computer will lock is when Everquest is running. Any other application and voice chat work great.</p>
Zin`Car
02-03-2011, 01:08 PM
<p><cite>Bermen wrote:</cite></p><blockquote><p>It's not a hardware problem.</p><p>The only time my computer will lock is when Everquest is running. Any other application and voice chat work great.</p></blockquote><p>But the game hasn't crashed since you switched to the Creative Labs cards, correct?</p><p>I don't believe he means that the RealTek hardware is faulty persay but it is failing non-the-less.  This is proven by the fact you haven't crashed since using the 2 new CL cards (per your previous post).</p>
TSR-JoshuaM
02-03-2011, 06:22 PM
<p>Yes, I didn't mean to say that the RealTek devices are 'broken', simply that it is clear that the hardware was failing to do what you were trying to do.  I use the same RealTek device on my home PC and do not have issues.  Switching to new cards got rid of the problem.  Through process of elimination one can assume at this point that your RealTek devices were the source of the problem.  Why?  We have not determined that specifically.</p>