Persistant crash message

[sadveneFoJ]

<p>For a while now I have been experience client crashes.  Over all pretty random but found a spot in Bonemire that causes it everytime.</p><p>When the client crashes it kicks me to my desktop and displays a message box with the following text:</p><p>build="SOEBuild=7223T" version="SOEVersionString=2010/12/21 19:05:57" build_type="USER OPTIMIZED" ls_address="none" zone="exp02_rgn_realm_of_night" loc="121.73  87.28 970.73" performance="7" verify="E:testeq2frameworkresmanincResource.hpp(385): m_iRefCount != 0 / Tag: 0 / Type: 00000000 / Name: [unknown] 00401b92 766f6d00"</p><p>I found this same message in the verifylog.txt in the eq2 directory.</p><p>E: drive on my computer is a DVD drive so I don't know why it is looking there.  My eq installation in on my C: drive.</p><p>Thanks for any input into solving this problem.</p>

[TSR-DennisG]

<p>The reference to the "E:" drive is not to your optical drive but is used as a reference for debugging.  I noticed that you are running the game with custom settings.  Lets try reseting the game options back to default and see if the problem still persists.</p><p><p>You may want to make backups and then delete the following files and folders:</p><p><ul><li>cache folder</li><li>eq2_recent.ini</li><li>eq2_default.ini</li><li>EverQuest2.exe</li><li>eq2.ini</li></ul></p><p>As well as the character specific files, these will appear as such:</p><p><ul><li>Servername_CharacterName_EQ2_uisettings.ini</li><li>Stationname_characters.ini</li></ul></p></p>

[sadveneFoJ]

<p>That seems to have fixed the problem.</p><p>I will try to set up the custom UI I was using again and see if the problem returns.</p><p>I went to the area with no changes to the graphics settings and no crash.  I turned on shader3 and pretty much maxed settings and returned and no crash then either.</p><p>Thanks for the help and I hope the problem doesn't return with the custom UI since I find the stock UI lacking.</p>

[sadveneFoJ]

<p>While the client crash to desktop seems to be fixed I am now experiencing complete system crashes requiring reboot.</p><p>I have repeated the above steps and had it crash once.  Turned up graphics settings and now it seems to be crashing more frequently.</p><p>Again, thanks for any help you can offer.</p>

[TSR-DennisG]

<p>Make sure your system's temps are in check (cpu/gpu).  In the mean time please post your dxdiag information.  You can generate this info by doing the following:</p><p><ol><li>Press the Windows and R keys on your keyboard</li><li>A box will appear, type dxidiag into it and press enter</li><li>Click the Save all information button and save the file to your desktop</li><li>Post the contents of the generated file up to and including the sound devices section </li></ol></p>

[sadveneFoJ]

<p>Here is the dx info including sound.  I did driver updates and found some for the creative stuff that wasn't being included in the auto-update application.  After getting the updates I played for about 2 hrs without a crash.  Did not spend time where crashes had been accuring but will test there as soon as possible.  As of this post seems to be stable.</p><p>Thanks for the help.</p><p>------------------System Information------------------Time of this report: 1/7/2011, 12:04:16       Machine name:    Operating System: Windows 7 Professional 64-bit (6.1, Build 7600) (7600.win7_gdr.100618-1621)           Language: English (Regional Setting: English)System Manufacturer: System manufacturer       System Model: System Product Name               BIOS: BIOS Date: 04/13/10 16:37:35 Ver: 08.00.15          Processor: AMD Phenom(tm) II X4 965 Processor (4 CPUs), ~3.4GHz             Memory: 4096MB RAMAvailable OS Memory: 4094MB RAM          Page File: 2473MB used, 5712MB available        Windows Dir: C:Windows    DirectX Version: DirectX 11DX Setup Parameters: Not found   User DPI Setting: 96 DPI (100 percent) System DPI Setting: 96 DPI (100 percent)    DWM DPI Scaling: Disabled     DxDiag Version: 6.01.7600.16385 32bit Unicode</p><p>------------DxDiag Notes------------      Display Tab 1: No problems found.        Sound Tab 1: No problems found.        Sound Tab 2: No problems found.          Input Tab: No problems found.</p><p>--------------------DirectX Debug Levels--------------------Direct3D:    0/4 (retail)DirectDraw:  0/4 (retail)DirectInput: 0/5 (retail)DirectMusic: 0/5 (retail)DirectPlay:  0/9 (retail)DirectSound: 0/5 (retail)DirectShow:  0/6 (retail)</p><p>---------------Display Devices---------------          Card name: ATI Radeon HD 5700 Series       Manufacturer: ATI Technologies Inc.          Chip type: ATI display adapter (0x68B<img src="/smilies/b2eb59423fbf5fa39342041237025880.gif" border="0" alt="SMILEY" />           DAC type: Internal DAC(400MHz)         Device Key: EnumPCIVEN_1002&DEV_68B8&SUBSYS_29901682&REV_00     Display Memory: 2805 MB   Dedicated Memory: 1014 MB      Shared Memory: 1791 MB       Current Mode: 1680 x 1050 (32 bit) (60Hz)       Monitor Name: Generic PnP Monitor      Monitor Model: L226W         Monitor Id: GSM566B        Native Mode: 1680 x 1050(p) (59.883Hz)        Output Type: DVI        Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,at icfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64 .dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a. cap,atitmm64.dllDriver File Version: 8.17.0010.1059 (English)     Driver Version: 8.801.0.0        DDI Version: 10.1       Driver Model: WDDM 1.1  Driver Attributes: Final Retail   Driver Date/Size: 11/25/2010 21:57:08, 648704 bytes        WHQL Logo'd: n/a    WHQL Date Stamp: n/a  Device Identifier: {D7B71EE2-2BF8-11CF-1171-9A09BEC2C535}          Vendor ID: 0x1002          Device ID: 0x68B8          SubSys ID: 0x29901682        Revision ID: 0x0000 Driver Strong Name: oem36.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_Evergreen:8 .801.0.0:pciven_1002&dev_68b8     Rank Of Driver: 00E62001        Video Accel: ModeMPEG2_A ModeMPEG2_C    Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive                      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch                      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY                      {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive                      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch                      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY                      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                     {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive                      {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive                      {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive                      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch                      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY                      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=       D3D9 Overlay: Not Supported            DXVA-HD: Not Supported       DDraw Status: Enabled         D3D Status: Enabled         AGP Status: Enabled</p><p>-------------Sound Devices-------------            Description: Speakers (Creative SB X-Fi) Default Sound Playback: Yes Default Voice Playback: Yes            Hardware ID: PCIVEN_1102&DEV_000B&SUBSYS_00411102&REV_04        Manufacturer ID: 1             Product ID: 100                   Type: WDM            Driver Name: ctaud2k.sys         Driver Version: 6.00.0001.1348 (English)      Driver Attributes: Final Retail            WHQL Logo'd: n/a          Date and Size: 7/7/2010 21:16:24, 697816 bytes            Other Files:         Driver Provider: Creative         HW Accel Level: Basic              Cap Flags: 0xF1F    Min/Max Sample Rate: 100, 200000Static/Strm HW Mix Bufs: 1, 0 Static/Strm HW 3D Bufs: 0, 0              HW Memory: 0       Voice Management: No EAX(tm) 2.0 Listen/Src: No, No   I3DL2(tm) Listen/Src: No, NoSensaura(tm) ZoomFX(tm): No</p><p>            Description: SPDIF Out (Creative SB X-Fi) Default Sound Playback: No Default Voice Playback: No            Hardware ID: PCIVEN_1102&DEV_000B&SUBSYS_00411102&REV_04        Manufacturer ID: 1             Product ID: 100                   Type: WDM            Driver Name: ctaud2k.sys         Driver Version: 6.00.0001.1348 (English)      Driver Attributes: Final Retail            WHQL Logo'd: n/a          Date and Size: 7/7/2010 21:16:24, 697816 bytes            Other Files:         Driver Provider: Creative         HW Accel Level: Basic              Cap Flags: 0xF1F    Min/Max Sample Rate: 100, 200000Static/Strm HW Mix Bufs: 1, 0 Static/Strm HW 3D Bufs: 0, 0              HW Memory: 0       Voice Management: No EAX(tm) 2.0 Listen/Src: No, No   I3DL2(tm) Listen/Src: No, NoSensaura(tm) ZoomFX(tm): No</p><p>---------------------Sound Capture Devices---------------------            Description: Line-In (Creative SB X-Fi)  Default Sound Capture: Yes  Default Voice Capture: Yes            Driver Name: ctaud2k.sys         Driver Version: 6.00.0001.1348 (English)      Driver Attributes: Final Retail          Date and Size: 7/7/2010 21:16:24, 697816 bytes              Cap Flags: 0x1           Format Flags: 0xFFFFF</p><p>            Description: "What U Hear" (Creative SB X-Fi)  Default Sound Capture: No  Default Voice Capture: No            Driver Name: ctaud2k.sys         Driver Version: 6.00.0001.1348 (English)      Driver Attributes: Final Retail          Date and Size: 7/7/2010 21:16:24, 697816 bytes              Cap Flags: 0x1           Format Flags: 0xFFFFF</p><p>            Description: Digital-In (Creative SB X-Fi)  Default Sound Capture: No  Default Voice Capture: No            Driver Name: ctaud2k.sys         Driver Version: 6.00.0001.1348 (English)      Driver Attributes: Final Retail          Date and Size: 7/7/2010 21:16:24, 697816 bytes              Cap Flags: 0x1           Format Flags: 0xFFFFF</p>