Please Help EQ2 Unrecoverable error

[Corsa]

<p> EQ2 has detected an unrecoverable error and must shutdown.</p><p> E:testeq2frameworkcoredevicessrcDirectX9RenderDev ice.cpp 1801</p><p>DirectXError (D3DERR_NOTAVAILABLE</p><p>00b21538</p><p>Can anyone tell me how to fix this please? I am not that technical, so the simplest explanation would be appeciated. Thank you in advance.</p>

[Wingrider01]

<p><cite>Corsair wrote:</cite></p><blockquote><p> EQ2 has detected an unrecoverable error and must shutdown.</p><p> E:testeq2frameworkcoredevicessrcDirectX9RenderDev ice.cpp 1801</p><p>DirectXError (D3DERR_NOTAVAILABLE</p><p>00b21538</p><p>Can anyone tell me how to fix this please? I am not that technical, so the simplest explanation would be appeciated. Thank you in advance.</p></blockquote><p>first - is this a new install?</p><p>Is so - the following basic questions need answers</p><p>1. what video card</p><p>2. what OS</p><p>3. have you loaded the directx runtime package from microsoft?</p>

[Corsa]

<p>Thank you Wingrider for your quick reply. I am using a Macbook Pro OSX Core 2 Duo. NVIDIA GeForce 9400M. I downloaded the latest DirectX9. Is that what you mean by the<span > the directx runtime package from microsoft?</span></p><p>Windows works fine on my Mac. It's just this game.</p><p>I hope I can find a way to make this work because I specifically bought Windows to play EQ2.</p><p>Any thoughts?</p><p>Thanks</p>

[StaticLex]

<p>I started getting this exact same crash error as of maybe 6 weeks ago too.  My computer runs 32 bit Windows 7, DirectX 11 (according to dxdiag), and two Geforce 9800 GTX video cards (drivers are up to date).  I have tried downloading DirectX 9 (runtime update dated November 30, 2010) a couple times over the past few weeks to see if that might fix it but everytime I do so the patcher says I am running an equivalent version or better and shuts down.</p><p>The game typically crashes to this error in the Hole zones and Cella.</p><p>I have played the game on this same hardware mostly without problem for the last few years, running on Vista prior to the Windows 7 release.</p>

[Corsa]

<p>Thanks, StaticLex. Anyone have any idea how to fix this? I'm bumming out. I want to play.</p>

[Corsa]

<p>I'm an airhead. I needed to download Nvidia drivers. Works great now.</p><p>Thanks for your replies.</p>

[TSR-JoshuaM]

<p>I appreciate when the community can get together and resolve all types of issues!  I apologize that I did not get here in time but am glad that you have found your answer.</p>

[Corsa]

<p>Thanks! Everyone was very helpful. Time to slay some more orcs!</p>

[TSR-JoshuaM]

<p>Have fun in-game!</p>

[StaticLex]

<p>This crash is still happening so don't write it off.  It happens in the same zones in the same spots pretty much everytime.</p>

[TSR-JoshuaM]

<p>If you are already using the latest up-to-date drivers, I would suggest disabling SLI and letting me know if the issue persists.</p>