The problem with the connection

[DolorAvis]

<p>Good afternoon. Sorry for bad English, but communicate with Russian technical supportis useless. Therefore, I write to you. On 12/25/2010 I can not get through to the server. tracert amseq2-05-01.everquest2.com   1     2 ms     2 ms     1 ms  BRAS.D-TC.net [79.132.125.1]   2    64 ms     4 ms     2 ms  ulyanovsk.rtcentr.RU [91.193.36.225]   3     2 ms     2 ms     2 ms  92.50.192.233   4    77 ms    87 ms    77 ms  95.167.92.66   5    86 ms    86 ms    86 ms  64.211.193.169   6    87 ms    86 ms    87 ms  te1-4-10G.ar4.FRA3.gblx.net [67.16.142.90]   7   126 ms    86 ms    86 ms  ge-6-11.car2.Frankfurt1.Level3.net [195.122.136.245]   8    93 ms    89 ms    90 ms  vlan89.csw3.Frankfurt1.Level3.net [4.68.23.190]   9    86 ms    87 ms    87 ms  ae-82-82.ebr2.Frankfurt1.Level3.net [4.69.140.25]  10     *        *        *     Timed for the request.  11     *        *        *     Timed for the request.  12     *        *        *     Timed for the request. My IP address 109.74.214.60 Also on the server can not get a lot of players from Russia did not speak English.Please answer the problem? What you need to do to me, that would come into play?</p>

[DolorAvis]

<p><span ><span >Thank you</span><span >,</span> <span >problem</span> <span >solved</span> <span >itself</span><span >.</span> <span >Let's hope</span> <span >that in</span> <span >future</span> <span >it</span> <span >will not</span> <span >happen again</span><span >.</span></span></p><p><span > <span >By the way</span><span >,</span> <span >how you</span> <span >look at</span> <span >something</span> <span >that would</span> <span >take control</span><span >, maintain</span> <span >and</span> <span >carry</span> <span >Russian</span> <span >servers</span> <span >and users</span><span >?</span> <span >Why do</span> <span >you</span> <span >have delegated</span> <span >their</span> <span >rights</span> <span >of the company</span> <span >«Akella»?</span> <span >They</span> <span >destroy the</span> <span >image of the</span> <span >SOE</span> <span >and</span> <span >simply</span> <span >destroy</span> <span >your game</span><span >.</span> <span >Compared</span> <span >even</span> <span >with</span> <span >the company</span> <span >«Blizzard»</span> <span >you</span> <span >get a</span> <span >little</span> <span >income</span> <span >from</span> <span >the Russian users.</span> <span >I</span> <span >really</span> <span >like</span> <span >Everquest</span> <span >2</span><span >,</span> <span >but</span> <span >because</span> <span >of the</span> <span >terrible</span> <span >localization</span> <span >and technical support to</span> <span >Russian</span> <span >server</span> <span >Everquest</span> <span >2</span> <span >emptied</span> <span >every day</span><span >.</span> <span >Shall</span> <span >not</span> <span >you</span> <span >do not</span> <span >need</span> <span >the money</span><span >?</span> <span >Do you</span> <span >think</span> <span >Russia</span> <span >is not</span> <span >so</span> <span >attractive</span> <span >in financial</span> <span >terms</span> <span >region</span><span >?</span></span></p><p><span > <span >Sincerely</span><span >,</span> <span >a big</span> <span >fan of</span> <span >Everquest</span> <span >2</span><span >.</span></span></p>

[Wingrider01]

<p><cite>DolorAvis wrote:</cite></p><blockquote><p><span><span>Thank you</span><span>,</span> <span>problem</span> <span>solved</span> <span>itself</span><span>.</span> <span>Let's hope</span> <span>that in</span> <span>future</span> <span>it</span> <span>will not</span> <span>happen again</span><span>.</span></span></p><p><span><span>By the way</span><span>,</span> <span>how you</span> <span>look at</span> <span>something</span> <span>that would</span> <span>take control</span><span>, maintain</span> <span>and</span> <span>carry</span> <span>Russian</span> <span>servers</span> <span>and users</span><span>?</span> <span>Why do</span> <span>you</span> <span>have delegated</span> <span>their</span> <span>rights</span> <span>of the company</span> <span>«Akella»?</span> <span>They</span> <span>destroy the</span> <span>image of the</span> <span>SOE</span> <span>and</span> <span>simply</span> <span>destroy</span> <span>your game</span><span>.</span> <span>Compared</span> <span>even</span> <span>with</span> <span>the company</span> <span>«Blizzard»</span> <span>you</span> <span>get a</span> <span>little</span> <span>income</span> <span>from</span> <span>the Russian users.</span> <span>I</span> <span>really</span> <span>like</span> <span>Everquest</span> <span>2</span><span>,</span> <span>but</span> <span>because</span> <span>of the</span> <span>terrible</span> <span>localization</span> <span>and technical support to</span> <span>Russian</span> <span>server</span> <span>Everquest</span> <span>2</span> <span>emptied</span> <span>every day</span><span>.</span> <span>Shall</span> <span>not</span> <span>you</span> <span>do not</span> <span>need</span> <span>the money</span><span>?</span> <span>Do you</span> <span>think</span> <span>Russia</span> <span>is not</span> <span>so</span> <span>attractive</span> <span>in financial</span> <span>terms</span> <span>region</span><span>?</span></span></p><p><span><span>Sincerely</span><span>,</span> <span>a big</span> <span>fan of</span> <span>Everquest</span> <span>2</span><span>.</span></span></p></blockquote><p>this is the internet, you can rest assured it will happen again - your an other players issue was caused by a a backbone providers outage - according to the tracert you provided on hop 9 - provider is level 3 and it is a handoff router in Frankfurt.</p><p>The inability to access the servers had nothing to do with SOE or Akella - it was a basic failure of your internet provider and their upstream backbone providers, again in this case level 3</p>