Problems launching game...

[Sharisar]

<p>My sister is having problems launching the game (I would try to figure out problem for her but she lives 45 miles away). It ran fine for her yesterday, but now (she is using Streaming Client) she runs the launcher and just gets a black screen, nothing else. We tried having her remove/readd the files to her security program exceptions and that did not help. She doesn't like the idea of reinstalling simply because she has no discs, so it will all have to be redownloaded.</p><p>She's running it on Windows Vista if that helps anything.</p><p>Anyone have any other suggestions? Did something happens with yesterday's/today's update that messed up the launcher?</p><p>Thank you!</p>

[TSR-DennisG]

<p>Have her try deleting the following files and folders:</p><p><p><ul><li>cache folder</li><li>eq2_recent.ini</li><li>eq2_default.ini</li><li>EverQuest2.exe</li><li>eq2.ini</li></ul></p><p>As well as the character specific files, these will appear as such:</p><p><ul><li>Servername_CharacterName_EQ2_uisettings.ini</li><li>Stationname_characters.ini</li></ul></p></p>