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View Full Version : EQ2 Client Application Has Stopped Working - Again!

janmystique
12-16-2010, 04:06 PM
<p style="margin: 0cm 0cm 0pt;"><span style="font-family: "><span style="font-size: x-small;">Today, I am crashing every three or four zones or log-ins and getting the message “EQ2 Client Application has stopped working…” Is it possible to help me as I am not technical.</span></span></p><p style="margin: 0cm 0cm 0pt;"><span style="font-family: "><span style="font-size: x-small;"> </span></span></p><p style="margin: 0cm 0cm 0pt;"><span style="font-family: "><span style="font-size: x-small;">System: Dell XPS 420 32 bit operating system</span></span></p><p style="margin: 0cm 0cm 0pt;"><span style="font-family: "><span style="font-size: x-small;">Processor: Intel Core Quad CPU 2.4 GHz</span></span></p><p style="margin: 0cm 0cm 0pt;"><span style="font-family: "><span style="font-size: x-small;">Windows Vista</span></span></p><p style="margin: 0cm 0cm 0pt;"><span style="font-family: "><span style="font-size: x-small;">Graphics Card: Nvidia GeForce 9800 GT (Up-to-date driver)</span></span></p><p style="margin: 0cm 0cm 0pt;"><span style="font-family: "><span style="font-size: x-small;">DirectX 10</span></span></p><p style="margin: 0cm 0cm 0pt;"><span style="font-family: "><span style="font-size: x-small;"> </span></span></p><p style="margin: 0cm 0cm 0pt;"><strong><span style="font-family: "><span style="font-size: x-small;">What I have done:</span></span></strong></p><p style="margin: 0cm 0cm 0pt;"><span style="font-family: "><span style="font-size: x-small;"> </span></span></p><p style="margin: 0cm 0cm 0pt;"><span style="font-family: "><span style="font-size: x-small;">Rebooted modem & router x 2</span></span></p><p style="margin: 0cm 0cm 0pt;"><span style="font-family: "><span style="font-size: x-small;">Rebooted PC x 2</span></span></p><p style="margin: 0cm 0cm 0pt;"><span style="font-family: "><span style="font-size: x-small;">Downloaded all updates for Windows</span></span></p><p style="margin: 0cm 0cm 0pt;"><span style="font-family: "><span style="font-size: x-small;">Ensured that graphics card driver is current</span></span></p><p style="margin: 0cm 0cm 0pt;"><span style="font-family: "><span style="font-size: x-small;">Searched technical forums for an answer</span></span></p><p style="margin: 0cm 0cm 0pt;"><span style="font-family: "><span style="font-size: x-small;">Full file scan on launchpad</span></span></p><p style="margin: 0cm 0cm 0pt;"><span style="font-family: "><span style="font-size: x-small;">Kicked the PC (no, not really!)</span></span></p><p style="margin: 0cm 0cm 0pt;"><span style="font-family: "><span style="font-size: x-small;"> </span></span></p><p style="margin: 0cm 0cm 0pt;"><strong><span style="font-family: "><span style="font-size: x-small;">First part of my latest crash report just in case!</span></span></strong></p><p style="margin: 0cm 0cm 0pt;"><span style="font-family: "><span style="font-size: x-small;"> </span></span></p><p style="margin: 0cm 0cm 0pt;"><span style="font-family: "><span style="font-size: x-small;">SOEBuild=7192T</span></span></p><p style="margin: 0cm 0cm 0pt;"><span style="font-family: "><span style="font-size: x-small;">SOEVersionString=2010/12/13 13:17:35</span></span></p><p style="margin: 0cm 0cm 0pt;"><span style="font-family: "><span style="font-size: x-small;"> </span></span></p><p style="margin: 0cm 0cm 0pt;"><span style="font-family: "><span style="font-size: x-small;">EVERQUEST2 CRASH LOG</span></span></p><p style="margin: 0cm 0cm 0pt;"><span style="font-family: "><span style="font-size: x-small;"> </span></span></p><p style="margin: 0cm 0cm 0pt;"><span style="font-family: "><span style="font-size: x-small;">================================================== ================================================</span></span></p><p style="margin: 0cm 0cm 0pt;"><span style="font-family: "><span style="font-size: x-small;">Unhandled exception EXCEPTION_ACCESS_VIOLATION at 0x77B89460</span></span></p><p style="margin: 0cm 0cm 0pt;"><span style="font-family: "><span style="font-size: x-small;">Application was trying to read from 0x72616577</span></span></p><p style="margin: 0cm 0cm 0pt;"><span style="font-family: "><span style="font-size: x-small;"><span style="mso-tab-count: 1;">                </span>Region Begins At:<span style="mso-spacerun: yes;">  </span>0x72616000</span></span></p><p style="margin: 0cm 0cm 0pt;"><span style="font-family: "><span style="font-size: x-small;"><span style="mso-tab-count: 1;">                </span>Region Ends At:<span style="mso-spacerun: yes;">    </span>0x72A10000</span></span></p><p style="margin: 0cm 0cm 0pt;"><span style="font-family: "><span style="font-size: x-small;"><span style="mso-tab-count: 1;">                </span>Region Size Is:<span style="mso-spacerun: yes;">    </span>0x003FA000 bytes</span></span></p><p style="margin: 0cm 0cm 0pt;"><span style="font-family: "><span style="font-size: x-small;"><span style="mso-tab-count: 1;">                </span>Memory Protection: PAGE_NOACCESS (00000001)</span></span></p><p style="margin: 0cm 0cm 0pt;"><span style="font-family: "><span style="font-size: x-small;"><span style="mso-tab-count: 1;">                </span>Memory State:<span style="mso-spacerun: yes;">      </span>MEM_FREE</span></span></p><p style="margin: 0cm 0cm 0pt;"><span style="font-family: "><span style="font-size: x-small;"><span style="mso-tab-count: 1;">                </span>Memory Type:<span style="mso-spacerun: yes;">       </span>Free</span></span></p><p style="margin: 0cm 0cm 0pt;"><span style="font-family: "><span style="font-size: x-small;"> </span></span></p><p style="margin: 0cm 0cm 0pt;"><span style="font-family: "><span style="font-size: x-small;">Game Data:</span></span></p><p style="margin: 0cm 0cm 0pt;"><span style="font-family: "><span style="font-size: x-small;"><span style="mso-tab-count: 1;">                </span>SOEBuild: SOEBuild=7192T</span></span></p><p style="margin: 0cm 0cm 0pt;"><span style="font-family: "><span style="font-size: x-small;"><span style="mso-tab-count: 1;">                </span>SOEVersionString: SOEVersionString=2010/12/13 13:17:35</span></span></p><p style="margin: 0cm 0cm 0pt;"><span style="font-family: "><span style="font-size: x-small;"><span style="mso-tab-count: 1;">                </span>OS Version: 6.0.6001 Service Pack 1 VER_SUITE_PERSONAL VER_NT_WORKSTATION</span></span></p><p style="margin: 0cm 0cm 0pt;"><span style="font-family: "><span style="font-size: x-small;"><span style="mso-tab-count: 1;">                </span>CPU: 4 x86 GenuineIntel 14MHz RDTSC MSR CMPXCHG8 SSE SSE2</span></span></p><p style="margin: 0cm 0cm 0pt;"><span style="font-family: "><span style="font-size: x-small;"><span style="mso-tab-count: 1;">                </span>DirectX Version: 10.0 </span></span></p><p style="margin: 0cm 0cm 0pt;"><span style="font-family: "><span style="font-size: x-small;"><span style="mso-tab-count: 1;">                </span>Video Card/Driver: [NVIDIA GeForce 9800 GT<span style="mso-spacerun: yes;">  </span>] [nvd3dum.dll] 8.17.12.6099 {d7b71e3e-4554-11cf-bd64-15271cc2c535}</span></span></p><p style="margin: 0cm 0cm 0pt;"><span style="font-family: "><span style="font-size: x-small;"><span style="mso-tab-count: 1;">                </span>Time at crash: Thu Dec 16 18:02:29 2010</span></span></p><p style="margin: 0cm 0cm 0pt;"><span style="font-family: "><span style="font-size: x-small;"><span style="mso-tab-count: 1;">                </span>Login Server: none</span></span></p><p style="margin: 0cm 0cm 0pt;"><span style="font-family: "><span style="font-size: x-small;"><span style="mso-tab-count: 1;">                </span>Performance: 3</span></span></p><p style="margin: 0cm 0cm 0pt;"><span style="font-family: "><span style="font-size: x-small;"><span style="mso-tab-count: 1;">                </span>Game Uptime: 233 seconds</span></span></p><p style="margin: 0cm 0cm 0pt;"><span style="font-family: "><span style="font-size: x-small;"><span style="mso-tab-count: 1;">                </span>Position last frame: 2.27, 0.00, 17.62</span></span></p><p style="margin: 0cm 0cm 0pt;"><span style="font-family: "><span style="font-size: x-small;"><span style="mso-tab-count: 1;">                </span>Zone name: qey_guildhall_tier1</span></span></p><p style="margin: 0cm 0cm 0pt;"><span style="font-family: "><span style="font-size: x-small;"><span style="mso-tab-count: 1;">                </span>Time in Zone: 8 seconds</span></span></p><p style="margin: 0cm 0cm 0pt;"><span style="font-family: "><span style="font-size: x-small;"><span style="mso-tab-count: 1;">                </span>Previous Zone name: GameScene::ZR_NETWORKED_ZONE_CHANGE</span></span></p><p style="margin: 0cm 0cm 0pt;"><span style="font-family: "><span style="font-size: x-small;"><span style="mso-tab-count: 1;">                </span>Multi-core support: enabled</span></span></p><p style="margin: 0cm 0cm 0pt;"><span style="font-family: "><span style="font-size: x-small;"><span style="mso-tab-count: 1;">                </span>Low-Memory Mode: enabled</span></span></p><p style="margin: 0cm 0cm 0pt;"><span style="font-family: "><span style="font-size: x-small;"><span style="mso-tab-count: 1;">                </span>Resolution: 1440x850 (60 hz) maximized</span></span></p><p style="margin: 0cm 0cm 0pt;"><span style="font-family: "><span style="font-size: x-small;"><span style="mso-tab-count: 1;">                </span>UI: UI/EQ2MAP</span></span></p>
TSR-DennisG
12-16-2010, 09:37 PM
<p>It looks like you are still running Vista Service Pack 1.  Try updating Windows to Service Pack 2, which includes several updates that may resolve your problem.</p>
janmystique
12-17-2010, 08:25 AM
<p><span style="font-family: tahoma,arial,helvetica,sans-serif; color: #ffffff;">Thank you for the advice. I have downloaded Service pack 2. I just logged in to EQII and my first zone resulted in a crash - and so it went on. I have been using another PC that runs through the same modem and router and there is no problem at all. The only real difference between the two machines is that the one running fine uses Windows 7.  </span></p><p><span style="font-family: tahoma,arial,helvetica,sans-serif; color: #ffffff;">Here is the crash log from this morning (a bit more than yesterday appended than yesteray):</span></p><p><span style="color: #ffffff;">Unhandled exception EXCEPTION_ACCESS_VIOLATION at 0x77818312Application was trying to read from 0xF4C40B36 Region Begins At:  0x00001BEC Region Ends At:    0x0B210ED8 Region Size Is:    0x0B20F2EC bytes Memory Protection: Invalid | PAGE_NOCACHE | PAGE_WRITECOMBINE (536CD652) Memory State:      Invalid (0) Memory Type:       Invalid (186708640)</span></p><p><span style="color: #ffffff;">Game Data: SOEBuild: SOEBuild=7192T SOEVersionString: SOEVersionString=2010/12/13 13:17:35 OS Version: 6.0.6002 Service Pack 2 VER_SUITE_PERSONAL VER_NT_WORKSTATION CPU: 4 x86 GenuineIntel 14MHz RDTSC MSR CMPXCHG8 SSE SSE2 DirectX Version: 10.0  Video Card/Driver: [NVIDIA GeForce 9800 GT  ] [nvd3dum.dll] 8.17.12.6099 {d7b71e3e-4554-11cf-bd64-15271cc2c535} Time at crash: Fri Dec 17 10:39:07 2010 Login Server: none Performance: 3 Game Uptime: 171 seconds Position last frame: -0.19, 0.01, -4.87 Zone name: qey_guildhall_tier1 Time in Zone: 20 seconds Previous Zone name: GameScene::ZR_NETWORKED_ZONE_CHANGE Multi-core support: enabled Low-Memory Mode: disabled Resolution: 1440x850 (60 hz) maximized UI: UI/EQ2MAP</span></p><p><span style="color: #ffffff;">Log: Received chat channel update msg... Received chat channel update msg... Received chat channel update msg... Received chat channel update msg... World bounds of (qey_guildhall_tier1) are (-57.482025 -11.954094 -10.000000), (52.944366 210.000000 75.895691) (computed in 0.000s) [0.000s] VeZone loaded Done loading zone resources Done sending initial entities msg Set POV ghost cmd...  E:testeq2frameworkresmansrcResourceManager.cpp(201 3): Error loading _exp07/cooked/zones/sourceimages/alpha/ice_alpha_pattern.dds</span></p><p><span style="color: #ffffff;"> </span></p>
TSR-DennisG
12-19-2010, 10:44 PM
<p>I noticed the crash occurred while zoning into the Guild Hall.  Have you tried lowering down the performance setting before entering that zone? I usually recommend this for players that have issues access their GH.  This is in part due to the amount of items, furniture, pets, etc. that is placed inside the GH.</p>