Can't get in game after patch today

[Beanst]

<p>Can't get in game after patch today. Let me know what logs you need.</p>

[Makkie]

<p>I'm having the same problem. I get to "Entering game as" and the client crashes</p>

[ZandaStrooth]

<p>Same here.</p><p>Pretty sure it's fetish nightfall.</p><p>From my crashlog: Eq2GuiPersonaWindow::processFactionUpdateCmd()Do you guys still have a eq2ui_mainhud_persona.xml in your fetish dir atm?</p><p>At least deleting that file was what I had to do at the time of the update where we got currency and mount tabs to get eq2 working again with fetish.</p><p>Probably causing the crashes now?</p><p>As a solution I tried to copy the default eq2ui_mainhud_persona.xml to my fetish but that didn't work.</p><p>Would be nice if EQ2 devs at least checked their updates with the few most popular UIs before going live, or give those UI developers a heads up about what's coming. This is getting annoying since it happens every big update.</p>

[Shazzie]

<p>Same problem here, I can get to character select but cannot load into the game. I don't use Fetish, though, I use DrumsUI. So it might be a custom UI problem, but not specifically Fetish.</p>

[JaimeTaylor77]

<p>same here cant login says eq2 has stopped working and closes out</p>

[Makkie]

<p>Ok thats makes sense, I use Fetish...sigh<img src="/eq2/images/smilies/136dd33cba83140c7ce38db096d05aed.gif" border="0" /></p>

[Aerfen]

<p>Looks like there are several threads about this issue...but I do not use Fetish and am having this issue.</p>

[ZandaStrooth]

<p>And if you open EQ2_crash.log in your EQ2 dir, with for example notepaddo you have the similar bottom line in this section?Log:    Not VF_AUTO    Not VF_AUTO    Not VF_AUTO    Not VF_AUTO    Not VF_AUTO    Not VF_AUTO    Not VF_AUTO    Not VF_AUTO    Not VF_AUTO    Eq2GuiPersonaWindow::processFactionUpdateCmd()</p>

[Shazzie]

<p>No. There is nothing 'gui' or 'persona' related in my crash.log. In the 'Log' section there is only this:</p><p>Log:    <ALERT> E:liveeq2frameworkcoreutilsrcFiler.cpp(3514): STREAM File [9425CC3179D343FB] expected CRC[9C6A] recd[5E78]</p>

[ZandaStrooth]

<p>temporary fix is to delete: <em>eq2ui_mainhud_knowledge.xml</em></p><p>i'm ingame now <img src="/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" alt="SMILEY" /></p>

[Makkie]

<p>Thanks Zandru!!   <img src="/eq2/images/smilies/e8a506dc4ad763aca51bec4ca7dc8560.gif" border="0" />It worked for me</p>

[Shazzie]

<p>That works! *sings Zandru's praises*  Thank you muchly!</p>

[Aerfen]

<p>Wow that worked for me too...so it's something in this:</p><p> <span style="color: #99ccff;">RESEARCH</span></p><p><span style="color: #99ccff;">The Research window has been moved in to the Knowledge window.</span></p><p>that is causing the problems.</p>

[napalmpt]

<p>worked for me too, thanks a ton man</p>

[Sleap]

<p>I dont have that file in my Profit UI.. and i cannot get back into game. Cant log any of my toons in.</p>

[Beanst]

<p>@SOE fix your chit noobs. I'm paying money for players to come up with hot fixes [Removed for Content]?</p>

[Beanst]

<p>I've tried deleting that file and I still can't log in. [Removed for Content].</p>

[Autenil]

<p>Hey guys,</p><p>Please PM me the contents of your EQ2_Crash.log file and I'll take a look.</p>

[Wulfhammer]

<p><cite>Zandru@Nagafen wrote:</cite></p><blockquote><p>Same here.</p><p>Pretty sure it's fetish nightfall.</p><p>From my crashlog: Eq2GuiPersonaWindow::processFactionUpdateCmd()Do you guys still have a eq2ui_mainhud_persona.xml in your fetish dir atm?</p><p>At least deleting that file was what I had to do at the time of the update where we got currency and mount tabs to get eq2 working again with fetish.</p><p>Probably causing the crashes now?</p><p>As a solution I tried to copy the default eq2ui_mainhud_persona.xml to my fetish but that didn't work.</p><p>Would be nice if EQ2 devs at least checked their updates with the few most popular UIs before going live, or give those UI developers a heads up about what's coming. This is getting annoying since it happens every big update.</p></blockquote><p>I have the same problem as everyone else but I'm using Drumsticks UI...  It may be the patch has made the custom UI's incompatible, or the Devs have just plain broke the game....</p>

[Sleap]

<p>12-07-10 00:06:05.183  2260 Error   Service::Run this=0x1fc2f88,e->ToString()=</p><p>C:srcbuildtoolsbranchesvoontmpvkchm1srcvivox.syste mtcpsocket.cpp(256) : VivoxSystem::TcpSocket::TcpSocket - error 3003</p><p>Internal Error</p><p>C:srcbuildtoolsbranchesvoontmpvkchm1srcvivox.syste mtcpsocket.cpp(256) : VivoxSystem::TcpSocket::TcpSocket - error 10048</p><p>12-07-10 00:09:06.871  3112 Error   Connection::Read Disconnected: this=0x312-07-10 00:09:06.933  3112 Warning Service::CleanupDeadConnections Cleaning up dead connection: (*i)=0x312-07-10 00:09:44.949  704 Error   Service::Run this=0x1fc2f88,e->ToString()=</p><p>C:srcbuildtoolsbranchesvoontmpvkchm1srcvivox.syste mtcpsocket.cpp(256) : VivoxSystem::TcpSocket::TcpSocket - error 3003</p><p>Internal Error</p><p>C:srcbuildtoolsbranchesvoontmpvkchm1srcvivox.syste mtcpsocket.cpp(256) : VivoxSystem::TcpSocket::TcpSocket - error 10048</p><p>12-07-10 00:21:18.449  3112 Error   Connection::Read Disconnected: this=0x312-07-10 00:21:18.464  3112 Warning Service::CleanupDeadConnections Cleaning up dead connection: (*i)=0x312-07-10 00:21:53.949  2972 Error   Service::Run this=0x1fc2f88,e->ToString()=</p><p>C:srcbuildtoolsbranchesvoontmpvkchm1srcvivox.syste mtcpsocket.cpp(256) : VivoxSystem::TcpSocket::TcpSocket - error 3003</p><p>Internal Error</p><p>C:srcbuildtoolsbranchesvoontmpvkchm1srcvivox.syste mtcpsocket.cpp(256) : VivoxSystem::TcpSocket::TcpSocket - error 10048</p><p>12-07-10 00:24:31.027  3112 Error   Connection::Read Disconnected: this=0x312-07-10 00:24:31.027  3112 Warning Service::CleanupDeadConnections Cleaning up dead connection: (*i)=0x312-07-10 00:24:52.292  780 Error   Service::Run this=0x1fc2f88,e->ToString()=</p><p>C:srcbuildtoolsbranchesvoontmpvkchm1srcvivox.syste mtcpsocket.cpp(256) : VivoxSystem::TcpSocket::TcpSocket - error 3003</p><p>Internal Error</p><p>C:srcbuildtoolsbranchesvoontmpvkchm1srcvivox.syste mtcpsocket.cpp(256) : VivoxSystem::TcpSocket::TcpSocket - error 10048</p><p>12-07-10 00:26:13.792  3112 Error   Connection::Read Disconnected: this=0x312-07-10 00:26:13.792  3112 Warning Service::CleanupDeadConnections Cleaning up dead connection: (*i)=0x312-07-10 00:26:34.621  828 Error   Service::Run this=0x1fc2f88,e->ToString()=</p><p>C:srcbuildtoolsbranchesvoontmpvkchm1srcvivox.syste mtcpsocket.cpp(256) : VivoxSystem::TcpSocket::TcpSocket - error 3003</p><p>Internal Error</p><p>C:srcbuildtoolsbranchesvoontmpvkchm1srcvivox.syste mtcpsocket.cpp(256) : VivoxSystem::TcpSocket::TcpSocket - error 10048</p><p>12-07-10 00:28:37.121  3112 Error   Connection::Read Disconnected: this=0x312-07-10 00:28:37.121  3112 Warning Service::CleanupDeadConnections Cleaning up dead connection: (*i)=0x312-07-10 00:28:58.417  4084 Error   Service::Run this=0x1fc2f88,e->ToString()=</p><p>C:srcbuildtoolsbranchesvoontmpvkchm1srcvivox.syste mtcpsocket.cpp(256) : VivoxSystem::TcpSocket::TcpSocket - error 3003</p><p>Internal Error</p><p>C:srcbuildtoolsbranchesvoontmpvkchm1srcvivox.syste mtcpsocket.cpp(256) : VivoxSystem::TcpSocket::TcpSocket - error 10048</p><p>12-07-10 00:48:20.324  3112 Error   Connection::Read Disconnected: this=0x312-07-10 00:48:20.324  3112 Warning Service::CleanupDeadConnections Cleaning up dead connection: (*i)=0x312-07-10 00:48:41.589  3888 Error   Service::Run this=0x1fc2f88,e->ToString()=</p><p>C:srcbuildtoolsbranchesvoontmpvkchm1srcvivox.syste mtcpsocket.cpp(256) : VivoxSystem::TcpSocket::TcpSocket - error 3003</p><p>Internal Error</p><p>C:srcbuildtoolsbranchesvoontmpvkchm1srcvivox.syste mtcpsocket.cpp(256) : VivoxSystem::TcpSocket::TcpSocket - error 10048</p><p>12-07-10 00:56:51.917  3112 Error   Connection::Read Disconnected: this=0x312-07-10 00:56:51.917  3112 Warning Service::CleanupDeadConnections Cleaning up dead connection: (*i)=0x312-07-10 00:57:24.371  304 Error   Service::Run this=0x1fc2f88,e->ToString()=</p><p>C:srcbuildtoolsbranchesvoontmpvkchm1srcvivox.syste mtcpsocket.cpp(256) : VivoxSystem::TcpSocket::TcpSocket - error 3003</p><p>Internal Error</p><p>C:srcbuildtoolsbranchesvoontmpvkchm1srcvivox.syste mtcpsocket.cpp(256) : VivoxSystem::TcpSocket::TcpSocket - error 10048</p><p>12-07-10 01:00:23.855  3112 Error   Connection::Read Disconnected: this=0x312-07-10 01:00:23.855  3112 Warning Service::CleanupDeadConnections Cleaning up dead connection: (*i)=0x312-07-10 01:17:28.136  3112 Error   Connection::Read Disconnected: this=0x312-07-10 01:17:28.136  3112 Warning Service::CleanupDeadConnections Cleaning up dead connection: (*i)=0x312-07-10 01:17:28.136  3112 Warning Service::ShutdownSDK Service Initiated Shutdown: this=0x1fc2f8812-07-10 02:15:49.230  3996 Error   Connection::Read Disconnected: this=0x312-07-10 02:15:49.230  3996 Warning Service::CleanupDeadConnections Cleaning up dead connection: (*i)=0x312-07-10 02:15:49.230  3996 Warning Service::ShutdownSDK Service Initiated Shutdown: this=0x1fc2f8812-07-10 02:46:44.777  3320 Error   Connection::Read Disconnected: this=0x312-07-10 02:46:44.777  3320 Warning Service::CleanupDeadConnections Cleaning up dead connection: (*i)=0x312-07-10 02:46:44.777  3320 Warning Service::ShutdownSDK Service Initiated Shutdown: this=0x1fc2f8812-07-10 11:51:11.531  872 Error   Service::Run this=0x1fc2f88,e->ToString()=</p><p>C:srcbuildtoolsbranchesvoontmpvkchm1srcvivox.syste mtcpsocket.cpp(256) : VivoxSystem::TcpSocket::TcpSocket - error 3003</p><p>Internal Error</p><p>C:srcbuildtoolsbranchesvoontmpvkchm1srcvivox.syste mtcpsocket.cpp(256) : VivoxSystem::TcpSocket::TcpSocket - error 10048</p><p>12-07-10 12:11:23.968  2540 Error   Connection::Read Disconnected: this=0x312-07-10 12:11:24.031  2540 Warning Service::CleanupDeadConnections Cleaning up dead connection: (*i)=0x312-07-10 12:17:22.781  2540 Error   Connection::Read Disconnected: this=0x312-07-10 12:17:22.781  2540 Warning Service::CleanupDeadConnections Cleaning up dead connection: (*i)=0x312-07-10 12:17:22.781  2540 Warning Service::ShutdownSDK Service Initiated Shutdown: this=0x1fc2f88</p><p>I dont know if this is the correct information as far as crash logs.. last crash log file i could find was from October...</p>

[Wulfhammer]

<p><cite>Autenil wrote:</cite></p><blockquote><p>Hey guys,</p><p>Please PM me the contents of your EQ2_Crash.log file and I'll take a look.</p></blockquote><p>Crap..  <img src="/eq2/images/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" /></p><p>The log is too large !!  Its going ove the max characters limit..</p><p>I can mail it if you give me an address...</p>

[Beanst]

<p>Pretty sweet I get asked to PM files with no permission. Still [Removed for Content]</p>

[TalisX1]

<p><cite>Primel@Befallen wrote:</cite></p><blockquote><p>I dont have that file in my Profit UI.. and i cannot get back into game. Cant log any of my toons in.</p></blockquote><p>That file is not included in Profit ( I would have pushed an update for it to the updater if it did ). I use profit (obviously <img src="/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" alt="SMILEY" /> ) and am able to log in and zone around without issue.</p><p>Silat</p>

[TalisX1]

<p>If you use a custom ui and it has a eq2ui_mainhud.xml file in it and you are crashing after removing eq2ui_mainhud_knowledge.xml try removing it as well and see if your problem persists.</p><p>Silat</p>

[Wulfhammer]

<p><cite>Autenil wrote:</cite></p><blockquote><p>Hey guys,</p><p>Please PM me the contents of your EQ2_Crash.log file and I'll take a look.</p></blockquote><p>Autenill,There are people reporting they can get in if they use the default UI.  Looks like the patch broke customs.</p>

[Sleap]

<p>i updated EQ2maps and Profit before loading EQ2.. after the problems i closed out EQ2 and now im magically able to log in without deleting anything..</p>

[Wulfhammer]

<p><cite>Primel@Befallen wrote:</cite></p><blockquote><p>i updated EQ2maps and Profit before loading EQ2.. after the problems i closed out EQ2 and now im magically able to log in without deleting anything..</p></blockquote><p>Didn't work for me on Drums UI..  I was already fully up to date anyway...</p>

[slippery]

Go in to your UI folder and delete eq2ui_mainhud_knowledge eq2ui_mainhud_persona and you will be able to get in game.

[Rothgar]

<p>We will have a patch shortly that fixes the knowledge window crash.  Sorry for the issues, we dropped the ball on checking third-party UI's.</p><p>Fortunately the patch won't require any downtime, you'll just need to rerun the patcher.  I'm hoping we'll have a new EXE ready by noon PST.</p>

[TSR-DennisG]

<p><em><Deleted Post></em></p>

[slippery]

<p><cite>Rothgar wrote:</cite></p><blockquote><p>We will have a patch shortly that fixes the knowledge window crash.  Sorry for the issues, we dropped the ball on checking third-party UI's.</p><p>Fortunately the patch won't require any downtime, you'll just need to rerun the patcher.  I'm hoping we'll have a new EXE ready by noon PST.</p></blockquote><p>It wasn't just the knowledge window. After deleting the knowledge window I got farther in game, but still crashed. I had to delete the persona window as well before I could fully get in game.</p>

[Beanst]

<p>Thanks for your attention. I hope I can raid tonight.</p>

[Elftimber]

<p>I am having similar problems today.  After reviewing the threads and the behavior of my machine I think something else is going on. </p><p>I am running Windows Vista Business on a laptop with the game installed on a USB flashdrive so this may not apply to your situation.  I am using the streaming client to start up the game.  The only UI mod I use is EQ2MAPS.</p><p>When I first got to the character select window it said that it needed to download 256 Mbytes for an update. At this point the window appeared to hang and I got the "not responding" status in task manager.  However it appears that the game is downloading, just slowly.  Perhaps the servers are overloaded with thousands of people trying to update. This used to happen when expansions came out and it would take hours for the game update.  Now they slip out chunks early and this maybe happening today.</p><p>I have tried the delete files tricks but when I restart the game they just get reset.  I think this is a case where you just have to wait out the update. </p>

[Medad]

<p>Every time i try to log in it cancel the download of the patch.. So I won't let my enter the game...</p>

[orangeplaid]

<p>Sooooooo, is there a new ETA on this? insert sad face</p>

[Aintdeadyet]

<p>I switched to the default UI and all works as designed.</p>

[Trivursar]

<p>what exactly does that file remove from in game? cause im also not able to get in :/</p>

[Jelrak]

<p><cite>Rothgar wrote:</cite></p><blockquote><p>We will have a patch shortly that fixes the knowledge window crash.  Sorry for the issues, we dropped the ball on checking third-party UI's.</p><p>Fortunately the patch won't require any downtime, you'll just need to rerun the patcher.  I'm hoping we'll have a new EXE ready by noon PST.</p></blockquote><p>Any work on this patch yet - its well after 3pm PST now?</p>

[Rothgar]

<p><cite>Jelrak wrote:</cite></p><blockquote><p><cite>Rothgar wrote:</cite></p><blockquote><p>We will have a patch shortly that fixes the knowledge window crash.  Sorry for the issues, we dropped the ball on checking third-party UI's.</p><p>Fortunately the patch won't require any downtime, you'll just need to rerun the patcher.  I'm hoping we'll have a new EXE ready by noon PST.</p></blockquote><p>Any work on this patch yet - its well after 3pm PST now?</p></blockquote><p>We just received a QA pass not long ago on the new build and it is being pushed to our patchers now.</p>

[upupandaw]

<p>Great day to have this with no communication on the fix delay. </p><p>Not like any other games just had a major game expansion come out today.  So take your time and dont keep us informed on the delay. </p>

[Mahzer]

<p>WOOHOO,,, deleting the knowledge.xml worked perfect!!</p>

[Urthanne]

<p>I had to delete all of the "mainhud_knowledge" files (2 files and a subfolder) from my custom UI folder to be able to enter game. </p>

[upupandaw]

<p>So this is still not working correct? </p><p>Just making sure because I am still getting booted after attempting to get in game.  Not happy about paying for something and not being able to use it.</p><p>Wanted to make sure it isnt still just me and I have a different problem that wasnt caused by SOE.</p>

[shadowdragon24]

<p><em>Mine is still broke also. Station launcher dies at 20%. And the normal eq2.exe has a client crash at character select screen.  I have deleted the files they said to delete, and am still crashing.  Been messing with this for over 4 hours.  </em></p>

[ElnAckom]

<p>Similar result for another poster above, 10:00 PM Eastern running Vista: Deleting mainhud and mainhud_knowledge from both default and custom UI folders got me further into load, but still ended in a client crash. I then deleted mainhud_persona from both folders and did a full rescan, still crashed.</p><p>I cannot find it now - I think it was overwritten by a more recent crash log - but I do remember seeing a line in a log about "failed to draw DrumsUI_PartyClickWindow" or something to that effect.</p><p>I'm unable to get on, and having spent <em>hours</em> yesterday perfecting my UI, I'm not willing to revert to full default, so it looks like no gaming tonight or, knowing the merger process, tomorrow.</p><p>Given the service interruption... maybe we coulda rolled back the patch until after QA vetted the third party add-ons more thoroughly? Mebbe. Oh well.</p><p>Perhaps we can have a small in-house item to compensate. Perhaps a small fabric patch with a hole in it. "An Ineffective Patch." Har har. <img src="/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" alt="SMILEY" /></p>

[AziBam]

<p>I wasn't able to even get into the game at all until I just ran the Drumsui auto updater.  In game and all seems well now (so far).</p>

[Jeht]

<p>stuff like this makes me remember why this game is so good..such amazing tech support</p>