Purchase additional slot from character select screen took SC, but not slot

[Dorlin]

<p>I used the new Purchase Additional Slots from the Character select screen and it took my Station Cash, but did not give me an additional slot!!!</p>

[Ash2k]

<p>I was just about to post about this...</p><p>I'm luckier in that I did not lose Station Cash from my balance as far as I can tell, but I was trying tonight to buy a slot token and it wouldn't work.</p><p>I'd hit buy, and confirm and then it would just stay at "Please wait while we confirm your purchase" .... for a long time.  That went away when I zoned, which seemed to cancel the order.  But I was definitely unable to buy the slot token.</p>

[Sly]

<p><cite>Dorlin wrote:</cite></p><blockquote><p>I used the new Purchase Additional Slots from the Character select screen and it took my Station Cash, but did not give me an additional slot!!!</p></blockquote><p>I have experienced this as well.  Station Cash gone, but no additional slot provided.</p>

[Dorlin]

<p>Strike one.</p><p>I had purchased an extra slot several weeks ago and they thought that was the one I wanted last night!!!</p><p>I still have not received an additional extra slot, but my SC was deducted!!!!!</p><p>AGHGGHGH</p>

[StormQueen]

<p>Ok this happened to hubby's main account a few minutes ago.  He bought a character slot from character select screen and no new slot appeared.  No, he had no hidden characters.  All his characters are on Blackburrow server.</p><p>Can someone look into this? I told him to /petition it.</p>

[Araxes]

<p>This happened to me this evening. </p><p>The item is a useable card which goes into your inventory bag, typically ...</p><p>... but obviously when you purchase from character select there is no inventory for the card to go into.</p><p>Pretty bad implementation.</p><p>Ara</p>

[StormQueen]

<p>Update: he petitioned, they escalated it to management.  They sent him an email that they checked it and granted his character slot. </p><p>He appreciates that they did solve his problem.</p><p>Yes, I'm guessing they forgot that item click thing was necessary. </p>

[Araxes]

<p>I petitioned mine while logged in on a character.  I included the confirmation number from the email that was sent after I made the SC purchase.  A GM responded within 3 hours and placed the token to the inventory of the character I sent the petition from; all is well.</p><p>This is what I would recommend anyone else do in the future.</p><p>(Actually what I recommend is simply signing in any given character and then making the purchase, since, for the time being, character slots are granted by a usable item which needs to be place in the inventory and then activated.)</p><p>Ara</p>

[Pompeia]

<p>Same hapened to me. Bought 2 extra slots last thursday and only one showed up.</p><p>I wrotte a ticket that very day, and today - sunday - its still unresolved.</p><p>SC is gone, and I think this amounth of time to resolve such an issue is not aceptable.</p><p>I'm not playing the char i send the ticket from, and even though i tried to update to use the name of the one that is online, I get errors and errors and cant update it.</p><p>This is all very frustrating.</p><p>:/</p>

[erinn]

<p>This just happened to me as well. <img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" />  Wish I had checked here first.  Oh well, petition submitted.</p>

[erinn]

<p><cite>Serinna@Everfrost wrote:</cite></p><blockquote><p>This just happened to me as well. <img src="/eq2/images/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" />  Wish I had checked here first.  Oh well, petition submitted.</p></blockquote><p>Response to my petition - I haven't logged in yet today (as I'm at work) to see if I have the slot or not now.</p><p><em>"This is GM Ryrix. I'm sorry to hear that you're missing your extra character slot. You shouldn't have a problem finding and using your extra character slot. If you ever need any help from a GM then please let us know."</em></p>

[TSR-DennisG]

<p>Please <a href="http://help.station.sony.com/cgi-bin/soe.cfg/php/enduser/ask.php" target="_blank">open a support ticket</a> so we can fix any missing character slots.</p>

[Zanthiana]

<p>I have this problem as well.  I ordered it in game, got the card in my bag, double clicked it.  Card is gone, but no slot, and the 500 SC is gone.  I have submitted a ticket for it today.</p>

[Rhaedien]

<p>Obviously not fixed .. happened to me this past week ... have sent email to support and will have to wait till tomorrow now for resolution <img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" /></p>

[TSR-JoshuaM]

<p><cite>Rhaedien@Permafrost wrote:</cite></p><blockquote><p>Obviously not fixed .. happened to me this past week ... have sent email to support and will have to wait till tomorrow now for resolution <img src="/eq2/images/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" /></p></blockquote><p>Entirely separate and known issue that has nothing to do with what occurred in 2010.</p><p>Please contact our support staff, we can recover the character slot for you.</p>