Not able to log in

[Cuchilla]

<p>I'm using the streaming client and it just sits at the black screen with SOE on it, and does nothing else. I have the current versions of both flash and directx. I just started having this problem when trying to log in tonight. No problems this past weekend. Is there an issue with the login server?</p><p>Thanks.</p>

[TSR-DennisG]

<p>Just wanted to make sure that you installed this particular version of <a href="http://fpdownload.adobe.com/get/flashplayer/current/install_flash_player_ax.exe " target="_blank">flash</a>.</p>

[Cuchilla]

<p>Yes I just re installed that version again with no luck still on being able to log in. <img src="/eq2/images/smilies/136dd33cba83140c7ce38db096d05aed.gif" border="0" /></p>

[TSR-DennisG]

<p>In the event that you have a background application interfering with the game you may want to try the troubleshooting steps found in the knowledge base article below:</p><p><a href="https://help.station.sony.com/cgi-bin/soe.cfg/php/enduser/std_adp.php?p_faqid=23906" target="_blank">[EQII] How to start computer under a clean boot</a></p>

[litalone]

<p>I also cannot login, I have totally wiped eqII off my comp and reinstalled numerous times to try to fix, with no luck.  It says, " EQII has detected a unrecoverable error and must shut down</p><p>       <verify></p><p>E<img src="/smilies/1cfd6e2a9a2c0cf8e74b49b35e2e46c7.gif" border="0" alt="SMILEY" />liveeq2frameworkcoredevicessrcDirectx9renderdevice .cpp(1856)</p><p>failed to create D3D device for mobile intell(R) 4 services chipset family 006226bl</p><p>I also have downloaded that updated flash and directx9</p><p>Please help me I am freaking out and have missed numerous raids.</p>

[TSR-DennisG]

<p><cite>litalone wrote:</cite></p><blockquote><p>I also cannot login, I have totally wiped eqII off my comp and reinstalled numerous times to try to fix, with no luck.  It says, " EQII has detected a unrecoverable error and must shut down</p><p>E<img src="/eq2/images/smilies/1cfd6e2a9a2c0cf8e74b49b35e2e46c7.gif" border="0" />liveeq2frameworkcoredevicessrcDirectx9renderdevice .cpp(1856)</p><p>failed to create D3D device for mobile intell(R) 4 services chipset family 006226bl</p><p>I also have downloaded that updated flash and directx9</p><p>Please help me I am freaking out and have missed numerous raids.</p></blockquote><p>It looks like you are using an unsupported video device.</p><p><a href="https://help.station.sony.com/cgi-bin/soe.cfg/php/enduser/std_adp.php?p_faqid=16089" target="_blank">[EQII] Latest Supported Video Devices and Device Drivers</a></p><p>You may want to try setting your game options to default.  To do this you will want to delete the following files and folders.</p><p>cache foldereq2_recent.inieq2_default.iniEverQuest2.exee q2.ini</p><p><p>As well as the character specific files, these will appear as such:Servername_CharacterName_EQ2_uisettings.iniSt ationname_characters.ini</p></p>

[litalone]

<p>Ok, I was not able to reply a minute ago here but I was wandering what the link for supported video card was for</p>

[Wingrider01]

<p><cite>litalone wrote:</cite></p><blockquote><p>Ok, I was not able to reply a minute ago here but I was wandering what the link for supported video card was for</p></blockquote><p>As a guess it is probably becasue this was in your crash dbg that you listed</p><p>failed to create D3D device for mobile intell(R) 4 services chipset family</p><p>according to that you have a intel mobile chipset for the video display - this is not supported by the game.</p>