PDA

View Full Version : Launchpad problem


ClearlyDejaVu
11-05-2010, 03:46 PM
<p>Hi</p><p>When I click on the desktop icon the patcher updates, I gt the splash screen....then nothing the splash screen just sits there.</p><p>however when I hit the start button and select shutdown the spash screen fades to a plain grey box with "launchpad cannot connect at this time" with a re-try or cancel button - however I cannot click on these as the shutdown dialog box is open. Cancelling the dialog box returns me to the splash screen.</p><p>Any ideas?</p><p>I have tried to re-install but this did not work.</p>

TSR-DennisG
11-07-2010, 09:44 PM
<p>It sounds like the game is having trouble connecting to our servers.  See if the information in the knowledge base article helps out:</p><p><a href="https://help.station.sony.com/cgi-bin/soe.cfg/php/enduser/std_adp.php?p_faqid=12293" target="_blank">[EQII] Firewall and Proxy Information for EverQuest II</a></p>