Befallen: Crashing to Char Select/Connecting to Zone Server/Logging Into Zone Server [Archive]

Jonoldar

10-06-2010, 11:29 PM

Having multiple issues but all related to the same problem...I know for a fact it's not firewall, router, or AV related... and it is happening on a both a Windows XP and Vista Machine that have had NO changes made to windows or any programs or settings...1) Can't get past character select, click play and either get stuck on the Connecting to Zone Server or Logging into Zone Server... It will sit there for a minute and then put me back to Char Select.2) If I manage to get in game ping goes back and forth from 80 to 2k+ and if I zone I get booted to Char Select... see #1Last night once I finally logged in was able to play the rest of the night just fine...For the past few days this issue has been ongoing... it started as intermittent now and then while zoning, and is now constant to the point I can't log in tonight.***** I can make a new character on Unrest and log in and zone just fine *****I play on the Befallen Server...Here is my tracert to Befallen:C:UsersTony>tracert befallen.everquest2.comTracing route to ableq2-01-01.everquest2.com [199.108.202.33]over a maximum of 30 hops: 1 1 ms <1 ms <1 ms 192.168.1.1 2 8 ms 8 ms 10 ms (Edited Out) 3 9 ms 9 ms 8 ms ge-2-9-sr01.harriman.tn.knox.comcast.net [68.85.38.129] 4 9 ms 11 ms 10 ms te-8-4-ur01.oakridge.tn.knox.comcast.net [68.86.136.69] 5 13 ms 11 ms 10 ms te-9-1-ur02.sharpsridge.tn.knox.comcast.net [68.86.136.85] 6 10 ms 10 ms 16 ms te-8-1-ur01.sharpsridge.tn.knox.comcast.net [68.86.136.78] 7 10 ms 10 ms 10 ms te-8-1-ar01.sharpsridge.tn.knox.comcast.net [68.86.136.82] 8 17 ms 15 ms 16 ms xe-4-1-0-0-ar03.nashville.tn.nash.comcast.net [68.85.232.93] 9 29 ms 34 ms 36 ms pos-3-8-0-0-cr01.chicago.il.ibone.comcast.net [68.86.93.189] 10 31 ms 30 ms 30 ms xe-10-1-0.edge1.Chicago2.Level3.net [4.71.248.17] 11 30 ms 30 ms 30 ms vlan52.ebr2.Chicago2.Level3.net [4.69.138.190] 12 57 ms 56 ms 58 ms ae-6-6.ebr2.Washington12.Level3.net [4.69.148.145] 13 61 ms 60 ms 60 ms ae-5-5.ebr2.Washington1.Level3.net [4.69.143.221] 14 64 ms 71 ms 69 ms ae-72-72.csw2.Washington1.Level3.net [4.69.134.150] 15 60 ms 61 ms 60 ms ge-9-0.ipcolo2.Washington1.Level3.net [4.68.121.44] 16 53 ms 49 ms 48 ms vl124.asheqnx-2.sonyonline.net [63.215.136.202] 17 * * * Request timed out. 18 * * * Request timed out. 19 * * * Request timed out. 20 54 ms 54 ms 55 ms ableq2-01-01.everquest2.com [199.108.202.33]Trace complete.Last night I only got the time outs on the hop immediately before able2...And here is my trace to Unrest:C:UsersTony>tracert unrest.everquest2.comTracing route to sdkeq2-05-01.everquest2.com [199.108.12.161]over a maximum of 30 hops: 1 <1 ms 1 ms 1 ms 192.168.1.1 2 43 ms 10 ms 10 ms (Edited Out) 3 9 ms 9 ms 8 ms ge-2-9-sr01.harriman.tn.knox.comcast.net [68.85.38.129] 4 11 ms 10 ms 10 ms te-8-4-ur01.oakridge.tn.knox.comcast.net [68.86.136.69] 5 10 ms 9 ms 10 ms te-9-1-ur02.sharpsridge.tn.knox.comcast.net [68.86.136.85] 6 10 ms 10 ms 10 ms te-8-1-ur01.sharpsridge.tn.knox.comcast.net [68.86.136.78] 7 10 ms 10 ms 10 ms te-8-1-ar01.sharpsridge.tn.knox.comcast.net [68.86.136.82] 8 20 ms 56 ms 17 ms xe-4-1-0-0-ar03.nashville.tn.nash.comcast.net [68.85.232.93] 9 30 ms 29 ms 30 ms pos-3-6-0-0-cr01.chicago.il.ibone.comcast.net [68.86.90.69] 10 29 ms 30 ms 30 ms xe-9-2-0.edge1.Chicago2.Level3.net [4.71.248.25] 11 30 ms 29 ms 30 ms vlan51.ebr1.Chicago2.Level3.net [4.69.138.158] 12 60 ms 55 ms 67 ms ae-3-3.ebr2.Denver1.Level3.net [4.69.132.61] 13 62 ms 55 ms 67 ms ae-1-100.ebr1.Denver1.Level3.net [4.69.132.37] 14 106 ms 107 ms 105 ms ae-2-2.ebr2.Dallas1.Level3.net [4.69.132.106] 15 107 ms 109 ms 107 ms ae-4-4.car2.SanDiego1.Level3.net [4.69.133.213] 16 108 ms 108 ms 109 ms ge-6-2.hsa1.SanDiego1.Level3.net [4.69.142.158] 17 104 ms 105 ms 109 ms vl861.sdtermswitch-1.sonyonline.net [63.215.251.130] 18 107 ms 106 ms 105 ms vl831.sdkollsw-1.sonyonline.net [64.37.144.82] 19 109 ms 110 ms 107 ms sdkeq2-05-01.everquest2.com [199.108.12.161]Trace complete.Notice no *'s here...I hope someone can fix this...Thanks!!

pantherr

10-07-2010, 11:04 AM

I posted a similar topic and did not recieve any replies =.I'm on crushbone, and doing certain things such as zoning into stonebrunt crashes me to character select and then I can no longer log that character in. It gets stuck at connecting to zone info. I can log in other characters however.

Valsharra

10-07-2010, 02:25 PM

I'm on Runnyeye having the same problem, getting progressively wosr for 3 weeks now. I know it's not my router, firewall or installation as I've:1. Connected with my router disabled - same problem2. Re-installed EQ2 - same problem3. Rebuilt my computer (re-installed Windows 7, then EQ2, nothing else) - same problem.4. Cleared all "cache" files - same problemIf I can get one character connected, then I can connect any other character that camped in the same zone. I know that I can't load Sundered Frontier at all, nor Butcherblock Mountains. Guild Hall, Antonica, Commonlands, Lavastorm, Everfrost seem to be fine (for the most part, though I have intermittent problems still.)I can however connect and zone all my characters fine from a friends machine.I had contact with SOE everyday for a week trying different things and sending error files to them. Then I got radio silence from them for the last week. My ticket says "We are working on your issue" but no communication at all.Any help would be greatly appreciated.

Jonoldar

10-07-2010, 08:59 PM

Still having the problem...Installed EQ2 on a brand new Windows 7 machine, same issue still.Can get to Char Select on all my machines, but won't go past the connecting or loading screen and BAM back to Char Select.Looks to be internal to SOE networks from my end.Hoping someone looks at this soon...

pantherr

10-08-2010, 02:28 PM

Any information would be great

Valsharra

10-10-2010, 02:04 AM

I've still not had an answer from SOE, but on Friday I had a small update come down, and I can now log in and zone properly. Still wish I knew what happened to cause this, but I am able to connect properly so I'm happy.

Chaoticzero

10-12-2010, 08:48 PM

Well I am not happy. I am still having the same problems for over 2 weeks now. I live in the same area as the original poster. ( only know by looking at their tracert )I also have 2 other guildies who live within 5 miles of me and we are all have the same issues.Would be nice to get a reply from SoE on this issue..

Valsharra

10-13-2010, 02:12 AM

Yes, I agree. It would be nice to have some kind of answer, because even though it is working now, I am nervous about future updates breaking it again.

cribbbking

10-13-2010, 05:19 AM

Having the same problem as the original post too, on Crushbone. Out of our entire raid force, the 3 of us that live in the same area, using the same ISP, are the only ones who are having this issue.This is also week 2 of my having this issue.I've even reinstalled EQ2, hoping that could do something. Newp!Oddly enough, if I stop using my cable and switch to stealing my neighbor's wireless, I can get in.Our cable company says it's Sony's fault, and I imagine Sony would say its my ISP.Soooo.. what now?This is enough to make me stop playing after 6 years.

Jonoldar

10-13-2010, 03:21 PM

Could those of you having the problem please post your pathping to your server? Do this when you are experiencing the issue... Hopefully that will help them out in fixing this...From a command prompt do this:pathping befallen.everquest2.comexcept put your server where befallen is... it takes about 7 minutes or so...pathping befallen.everquest2.comTracing route to ableq2-01-01.everquest2.com [199.108.202.33]over a maximum of 30 hops: 0 Edited Out 1 192.168.1.1 2 Edited Out 3 ge-2-9-sr01.harriman.tn.knox.comcast.net [68.85.38.129] 4 te-8-4-ur01.oakridge.tn.knox.comcast.net [68.86.136.69] 5 te-9-1-ur02.sharpsridge.tn.knox.comcast.net [68.86.136.85] 6 te-8-1-ur01.sharpsridge.tn.knox.comcast.net [68.86.136.78] 7 te-8-1-ar01.sharpsridge.tn.knox.comcast.net [68.86.136.82] 8 xe-4-1-0-0-ar03.nashville.tn.nash.comcast.net [68.85.232.93] 9 pos-3-8-0-0-cr01.chicago.il.ibone.comcast.net [68.86.93.189] 10 xe-10-1-0.edge1.Chicago2.Level3.net [4.71.248.17] 11 vlan52.ebr2.Chicago2.Level3.net [4.69.138.190] 12 ae-6-6.ebr2.Washington12.Level3.net [4.69.148.145] 13 ae-5-5.ebr2.Washington1.Level3.net [4.69.143.221] 14 ae-72-72.csw2.Washington1.Level3.net [4.69.134.150] 15 ge-9-0.ipcolo2.Washington1.Level3.net [4.68.121.44] 16 vl124.asheqnx-2.sonyonline.net [63.215.136.202] 17 vl47.ashaens-2.sonyonline.net [64.37.144.181] 18 ableq2-01-01.everquest2.com [199.108.202.33]Computing statistics for 450 seconds... Source to Here This Node/LinkHop RTT Lost/Sent = Pct Lost/Sent = Pct Address 0 JamieDesktop-PC.hsd1.tn.comcast.net. [192.168.1.102] 0/ 100 = 0% | 1 8ms 0/ 100 = 0% 0/ 100 = 0% 192.168.1.1 0/ 100 = 0% | 2 42ms 0/ 100 = 0% 0/ 100 = 0% Edited Out 0/ 100 = 0% | 3 19ms 0/ 100 = 0% 0/ 100 = 0% ge-2-9-sr01.harriman.tn.knox.comcast.net [68.85.38.129] 0/ 100 = 0% | 4 33ms 0/ 100 = 0% 0/ 100 = 0% te-8-4-ur01.oakridge.tn.knox.comcast.net [68.86.136.69] 0/ 100 = 0% | 5 18ms 1/ 100 = 1% 1/ 100 = 1% te-9-1-ur02.sharpsridge.tn.knox.comcast.net [68.86.136.85] 0/ 100 = 0% | 6 33ms 0/ 100 = 0% 0/ 100 = 0% te-8-1-ur01.sharpsridge.tn.knox.comcast.net [68.86.136.78] 0/ 100 = 0% | 7 22ms 0/ 100 = 0% 0/ 100 = 0% te-8-1-ar01.sharpsridge.tn.knox.comcast.net [68.86.136.82] 0/ 100 = 0% | 8 50ms 0/ 100 = 0% 0/ 100 = 0% xe-4-1-0-0-ar03.nashville.tn.nash.comcast.net [68.85.232.93] 0/ 100 = 0% | 9 36ms 0/ 100 = 0% 0/ 100 = 0% pos-3-8-0-0-cr01.chicago.il.ibone.comcast.net [68.86.93.189] 0/ 100 = 0% | 10 60ms 0/ 100 = 0% 0/ 100 = 0% xe-10-1-0.edge1.Chicago2.Level3.net [4.71.248.17] 0/ 100 = 0% | 11 42ms 0/ 100 = 0% 0/ 100 = 0% vlan52.ebr2.Chicago2.Level3.net [4.69.138.190] 0/ 100 = 0% | 12 69ms 0/ 100 = 0% 0/ 100 = 0% ae-6-6.ebr2.Washington12.Level3.net [4.69.148.145] 0/ 100 = 0% | 13 63ms 1/ 100 = 1% 1/ 100 = 1% ae-5-5.ebr2.Washington1.Level3.net [4.69.143.221] 0/ 100 = 0% | 14 68ms 1/ 100 = 1% 1/ 100 = 1% ae-72-72.csw2.Washington1.Level3.net [4.69.134.150] 0/ 100 = 0% | 15 --- 100/ 100 =100% 100/ 100 =100% ge-9-0.ipcolo2.Washington1.Level3.net [4.68.121.44] 0/ 100 = 0% | 16 80ms 0/ 100 = 0% 0/ 100 = 0% vl124.asheqnx-2.sonyonline.net [63.215.136.202] 0/ 100 = 0% | 17 --- 100/ 100 =100% 100/ 100 =100% vl47.ashaens-2.sonyonline.net [64.37.144.181] 0/ 100 = 0% | 18 60ms 0/ 100 = 0% 0/ 100 = 0% ableq2-01-01.everquest2.com [199.108.202.33]Trace complete.This time when I ran it I was having 100% loss at hop #15 somwhere in Washington and #17 which is internal at SOE...Prior to this I was only having packet loss at an internal SOE node... So not sure if this is just a fluke or what...This has been going on for about a week and a half for me... From about 5:30 EST until 10:30 EST or so...Can log in on other EQ2 servers... just not mine...Always hangs up on logging into zone server or connecting to zone server, then I get sent back to character select.If I do happen to get in game while this is occuring, I can play just fine until I try to zone, then I get booted to char select and have to keep trying and trying to get back in.This issue has nothing to do with firewall, router, antivirus (these have been checked and besides these issues wouldn't be time sensitive) nor does it have anything to do with my ISP (DSL reports show everythign as fine, I can do anythign else just fine and can log into other EQ2 servers while having this issue with Befallen).Hoping this gets fixed soon!

Coju

10-13-2010, 10:52 PM

Same problem been happening 3-4 weeks ISP says it's not their problem. Only difference from other people is I am on Permafrost. I tried this without router (PC straight into the modem) and with router.pathping permafrost.everquest2.comTracing route to ableq2-02-01.everquest2.com [199.108.202.65]over a maximum of 30 hops: 0 1 192.168.2.2 2 3 te-9-4-ur01.kodak.tn.knox.comcast.net [68.86.136.41] 4 te-6-3-ar01.sharpsridge.tn.knox.comcast.net [68.86.136.33] 5 xe-4-1-0-0-ar03.nashville.tn.nash.comcast.net [68.85.232.93] 6 pos-3-8-0-0-cr01.chicago.il.ibone.comcast.net [68.86.93.189] 7 xe-10-1-0.edge1.Chicago2.Level3.net [4.71.248.17] 8 vlan52.ebr2.Chicago2.Level3.net [4.69.138.190] 9 ae-6-6.ebr2.Washington12.Level3.net [4.69.148.145] 10 ae-5-5.ebr2.Washington1.Level3.net [4.69.143.221] 11 ae-72-72.csw2.Washington1.Level3.net [4.69.134.150] 12 ge-9-0.ipcolo2.Washington1.Level3.net [4.68.121.44] 13 vl124.asheqnx-2.sonyonline.net [63.215.136.202] 14 * * *Computing statistics for 325 seconds... Source to Here This Node/LinkHop RTT Lost/Sent = Pct Lost/Sent = Pct Address 0 [192.168.2.2] 0/ 100 = 0% | 1 11ms 0/ 100 = 0% 0/ 100 = 0% 0/ 100 = 0% | 2 11ms 0/ 100 = 0% 0/ 100 = 0% 0/ 100 = 0% | 3 12ms 0/ 100 = 0% 0/ 100 = 0% te-9-4-ur01.kodak.tn.knox.comcast.net [68.86.136.41] 0/ 100 = 0% | 4 11ms 0/ 100 = 0% 0/ 100 = 0% te-6-3-ar01.sharpsridge.tn.knox.comcast.net [68.86.136.33] 0/ 100 = 0% | 5 23ms 0/ 100 = 0% 0/ 100 = 0% xe-4-1-0-0-ar03.nashville.tn.nash.comcast.net [68.85.232.93] 0/ 100 = 0% | 6 31ms 0/ 100 = 0% 0/ 100 = 0% pos-3-8-0-0-cr01.chicago.il.ibone.comcast.net [68.86.93.189] 0/ 100 = 0% | 7 34ms 0/ 100 = 0% 0/ 100 = 0% xe-10-1-0.edge1.Chicago2.Level3.net [4.71.248.17] 0/ 100 = 0% | 8 31ms 0/ 100 = 0% 0/ 100 = 0% vlan52.ebr2.Chicago2.Level3.net [4.69.138.190] 0/ 100 = 0% | 9 94ms 0/ 100 = 0% 0/ 100 = 0% ae-6-6.ebr2.Washington12.Level3.net [4.69.148.145] 0/ 100 = 0% | 10 95ms 0/ 100 = 0% 0/ 100 = 0% ae-5-5.ebr2.Washington1.Level3.net [4.69.143.221] 0/ 100 = 0% | 11 100ms 0/ 100 = 0% 0/ 100 = 0% ae-72-72.csw2.Washington1.Level3.net [4.69.134.150] 100/ 100 =100% | 12 --- 100/ 100 =100% 0/ 100 = 0% ge-9-0.ipcolo2.Washington1.Level3.net [4.68.121.44] 0/ 100 = 0% | 13 --- 100/ 100 =100% 0/ 100 = 0% vl124.asheqnx-2.sonyonline.net [63.215.136.202]Trace complete.

Jonoldar

10-13-2010, 11:04 PM

Yeah my wife and I both trying to login to Befallen for the past hour and a half... Both got in once, and got booted when we tried to zone... been trying to log in constantly...We can create a new character and log straight into another server... just did this with a character on Kithicor...Would love to see a Red name post saying you are lookin into this...Thanks!

Coju

10-13-2010, 11:06 PM

Yeah same problem raid time and I am missing attendance which is screwing me over. When I do manage to get on our server I am fine sitting at around a 150 ping with no packet loss then I zone and poof.

Jonoldar

10-13-2010, 11:20 PM

Yep If I can finally get in.. I can run aorund with ~150 ping etc and play just fine... until I zone... then it's trying to log in again...Can you make a new character and log into another server like Kith?

Jonoldar

10-13-2010, 11:25 PM

Coju, I notice that it looks like you are having a problem at these hops as well... 12 --- 100/ 100 =100% 0/ 100 = 0% ge-9-0.ipcolo2.Washington1.Level3.net [4.68.121.44] 0/ 100 = 0% | 13 --- 100/ 100 =100% 0/ 100 = 0% vl124.asheqnx-2.sonyonline.net [63.215.136.202]If you can in fact log into another server like Kith can you post your pathping to there?

Coju

10-13-2010, 11:31 PM

I got in game finally waiting for them to put the flag down if it boots me I will try another server if I have a free character slot.

Coju

10-13-2010, 11:36 PM

<cite>Jonoldar wrote:</cite><blockquote>Coju, I notice that it looks like you are having a problem at these hops as well... 12 --- 100/ 100 =100% 0/ 100 = 0% ge-9-0.ipcolo2.Washington1.Level3.net [4.68.121.44] 0/ 100 = 0% | 13 --- 100/ 100 =100% 0/ 100 = 0% vl124.asheqnx-2.sonyonline.net [63.215.136.202]If you can in fact log into another server like Kith can you post your pathping to there?</blockquote>Logged right into Kith no problems at all. I'm going to bed on that note this is frustrating. Everything works perfect on Kith hopefully we have a red post tomorrow that can tell us whats going on with our servers.

Jonoldar

10-15-2010, 10:43 PM

Still having the same issue...

Jonoldar

10-17-2010, 09:51 PM

Still having the same issue...Get hung up on connecting to zone server ot logging in to zone server and then sent back to character select...Getting the intermittent server did not respond in a timely manner and may be backlogged

Coju

10-17-2010, 10:19 PM

Same problem for me again tonight can't raid yet again......

Chaoticzero

10-18-2010, 02:21 AM

Yeah I am still having the same problems with my connection and the same spots you guys are. I have even petitioned this issue and the rep has still not gotten back to me and I called Thursday. This really is messing with my raids and I am the raid leader!.. if this keeps up I am just gonna quit all together.

Jonoldar

10-18-2010, 07:34 PM

<a href="list.m?start=15&topic_id=408544" target="_blank">http://forums.station.sony.com/eq2/...topic_id=408544</a><a href="list.m?start=315&topic_id=403657" target="_blank">http://forums.station.sony.com/eq2/...topic_id=403657</a>These two posts from a year or two ago... people having much the same issue we are having...As I mention previosuly in this thread there are a few nodes that seem to be having a problem: ge-9-0.ipcolo2.Washington1.Level3.net [4.68.121.44]vl47.ashaens-2.sonyonline.net [64.37.144.181]And someone else in my area (Coju) mentions that he can't connect either and if you look at his pathping he is having the problem at: 12 --- 100/ 100 =100% 0/ 100 = 0% ge-9-0.ipcolo2.Washington1.Level3.net [4.68.121.44] 0/ 100 = 0% | 13 --- 100/ 100 =100% 0/ 100 = 0% vl124.asheqnx-2.sonyonline.net [63.215.136.202]Could someone please just look into this and maybe contact the Level3 people?

Coju

10-18-2010, 10:30 PM

So if we are all experiencing the exact same issue as they was a few years ago it would seem Comcast recently made a change to which nodes we hit going to the Sony servers. I hope we can get a red post to assist us because I have tried contacting them directly and they blame Sony.

Jonoldar

10-18-2010, 10:37 PM

Coju, it won't just be Comcast users...Could be anyone routing through the specific Level3 node to specific SOE servers...So some SOE servers are affected, some aren't... and some people being routed through that Level3 node are affected, some aren't...Regardless it needs someone with more pull than you or I to get fixed...Here is another post with more examples, some specific info about 1/2 to 3/4 down the page:<a href="http://forums.station.sony.com/eq2/posts/list.m?start=45&topic_id=486303" target="_blank" rel="nofollow">http://forums.station.sony.com/eq2/...topic_id=486303</a>

Coju

10-18-2010, 10:40 PM

Yeah man really frustrating because I can't do crap about to fix it. I am again missing another raid and losing attendace and SOE refuses to acknowledge the issue.

Jonoldar

10-19-2010, 10:08 PM

Still happening to me... So completely frustrating...Please, someone look into this?

client

10-20-2010, 12:26 AM

I am having the same problem and I also live in knoxville and play on crushbone this is killing me why wont it just let me in the internet is fine what change was made to where i can no longer connect to the server

client

10-20-2010, 12:33 AM

Microsoft Windows [Version 6.1.7600]Copyright (c) 2009 Microsoft Corporation. All rights reserved.C:UsersStephen>pathping crushbone.everquest2.comTracing route to ableq2-03-01.everquest2.com [199.108.202.97]over a maximum of 30 hops: 0 Stephen-PC [192.168.1.2] 1 192.168.1.1 2 c-67-187-112-1.hsd1.tn.comcast.net [67.187.112.1] 3 ge-2-21-ur01.west.tn.knox.comcast.net [68.86.137.49] 4 te-3-3-ar01.sharpsridge.tn.knox.comcast.net [68.86.136.9] 5 xe-4-1-0-0-ar03.nashville.tn.nash.comcast.net [68.85.232.93] 6 pos-3-8-0-0-cr01.chicago.il.ibone.comcast.net [68.86.93.189] 7 xe-9-2-0.edge1.Chicago2.Level3.net [4.71.248.25] 8 vlan52.ebr2.Chicago2.Level3.net [4.69.138.190] 9 ae-6-6.ebr2.Washington12.Level3.net [4.69.148.145] 10 ae-5-5.ebr2.Washington1.Level3.net [4.69.143.221] 11 ae-72-72.csw2.Washington1.Level3.net [4.69.134.150] 12 ge-9-0.ipcolo2.Washington1.Level3.net [4.68.121.44] 13 vl124.asheqnx-2.sonyonline.net [63.215.136.202] 14 vl47.ashaens-2.sonyonline.net [64.37.144.181] 15 * * *Computing statistics for 350 seconds... Source to Here This Node/LinkHop RTT Lost/Sent = Pct Lost/Sent = Pct Address 0 Stephen-PC [192.168.1.2] 0/ 100 = 0% | 1 1ms 0/ 100 = 0% 0/ 100 = 0% 192.168.1.1 0/ 100 = 0% | 2 48ms 0/ 100 = 0% 0/ 100 = 0% c-67-187-112-1.hsd1.tn.comcast.net [67.187.112.1] 0/ 100 = 0% | 3 55ms 0/ 100 = 0% 0/ 100 = 0% ge-2-21-ur01.west.tn.knox.comcast.net [68.86.137.49] 0/ 100 = 0% | 4 49ms 0/ 100 = 0% 0/ 100 = 0% te-3-3-ar01.sharpsridge.tn.knox.comcast.net [68.86.136.9] 0/ 100 = 0% | 5 64ms 0/ 100 = 0% 0/ 100 = 0% xe-4-1-0-0-ar03.nashville.tn.nash.comcast.net [68.85.232.93] 0/ 100 = 0% | 6 66ms 0/ 100 = 0% 0/ 100 = 0% pos-3-8-0-0-cr01.chicago.il.ibone.comcast.net [68.86.93.189] 0/ 100 = 0% | 7 64ms 0/ 100 = 0% 0/ 100 = 0% xe-9-2-0.edge1.Chicago2.Level3.net [4.71.248.25] 0/ 100 = 0% | 8 56ms 0/ 100 = 0% 0/ 100 = 0% vlan52.ebr2.Chicago2.Level3.net [4.69.138.190] 0/ 100 = 0% | 9 93ms 0/ 100 = 0% 0/ 100 = 0% ae-6-6.ebr2.Washington12.Level3.net [4.69.148.145] 0/ 100 = 0% | 10 89ms 1/ 100 = 1% 1/ 100 = 1% ae-5-5.ebr2.Washington1.Level3.net [4.69.143.221] 0/ 100 = 0% | 11 93ms 0/ 100 = 0% 0/ 100 = 0% ae-72-72.csw2.Washington1.Level3.net [4.69.134.150] 64/ 100 = 64% | 12 --- 100/ 100 =100% 36/ 100 = 36% ge-9-0.ipcolo2.Washington1.Level3.net [4.68.121.44] 0/ 100 = 0% | 13 101ms 64/ 100 = 64% 0/ 100 = 0% vl124.asheqnx-2.sonyonline.net [63.215.136.202] 36/ 100 = 36% | 14 --- 100/ 100 =100% 0/ 100 = 0% vl47.ashaens-2.sonyonline.net [64.37.144.181]Trace complete.C:UsersStephen>C:UsersStephen>

Coju

10-20-2010, 12:59 AM

<cite>client wrote:</cite><blockquote>I am having the same problem and I also live in knoxville and play on crushbone this is killing me why wont it just let me in the internet is fine what change was made to where i can no longer connect to the server</blockquote>Yeah we're pretty much in the same area as I'm in Gatlinburg. I wish they would hurry up and reply this problem seems to happen for me at 8:00pm - 10:00pm then all is well.

Jonoldar

10-20-2010, 05:22 AM

I live a little ways west of knoxville...So about an hour and a half from Gatlinburg... but still in the same geographcal region.We all seem to hit the problem at one or more of the last hops on the way to SOE (this from client's post):12 --- 100/ 100 =100% 36/ 100 = 36% ge-9-0.ipcolo2.Washington1.Level3.net [4.68.121.44] 0/ 100 = 0% | 13 101ms 64/ 100 = 64% 0/ 100 = 0% vl124.asheqnx-2.sonyonline.net [63.215.136.202] 36/ 100 = 36% | 14 --- 100/ 100 =100% 0/ 100 = 0% vl47.ashaens-2.sonyonline.net [64.37.144.181]Hoping they resolve this soon... Been happening for 3 weeks for me... anywhere from around 5pm EST until 11pm EST my wife and I can't play...

Martessa

10-20-2010, 06:36 AM

<cite>Jonoldar wrote:</cite><blockquote>Having multiple issues but all related to the same problem...I know for a fact it's not firewall, router, or AV related... and it is happening on a both a Windows XP and Vista Machine that have had NO changes made to windows or any programs or settings...1) Can't get past character select, click play and either get stuck on the Connecting to Zone Server or Logging into Zone Server... It will sit there for a minute and then put me back to Char Select.2) If I manage to get in game ping goes back and forth from 80 to 2k+ and if I zone I get booted to Char Select... see #1Last night once I finally logged in was able to play the rest of the night just fine...For the past few days this issue has been ongoing... it started as intermittent now and then while zoning, and is now constant to the point I can't log in tonight.***** I can make a new character on Unrest and log in and zone just fine *****I play on the Befallen Server...</blockquote>Here it is 10/19/01 02:30 And I am having the exact same issue. I am on the Oasis server by the way. Last Tuesday i was playing just fine. When I logged in tonight there was somekind of update that occured so I'm guessing that something in that update broke the game.I'm lucky to stay logged in for 15 minutes before it drops me back to character select. For the first time since i started playing this game I'm feeling it's about time I end this 6-year relationship with EQ2. Which is too bad becuase I love my guild and everyone in it. I hope they get this fixed.

Coju

10-20-2010, 10:24 PM

Can't get in game again tonight!!!!

Slakjak

10-21-2010, 01:23 AM

I am in southeast and having the exact same issues. Seems I have no troubles getting on during the off hours of the day for east coast. I play on crushbone. This is seriously frustrating. I ran a tracert and pingpath around midnight when I can log in. They came up fine. I am going to see if I have the same issues tomorrow.. with the not being able to log in etc.Then I will run the tracert and pingpath when the issues are going on.

Coju

10-21-2010, 01:38 AM

<cite>Slakjak wrote:</cite><blockquote>I am in southeast and having the exact same issues. Seems I have no troubles getting on during the off hours of the day for east coast. I play on crushbone. This is seriously frustrating. I ran a tracert and pingpath around midnight when I can log in. They came up fine. I am going to see if I have the same issues tomorrow.. with the not being able to log in etc.Then I will run the tracert and pingpath when the issues are going on. </blockquote>Yeah it only happen to me during what would seem like prime time. During the day and late at night I can play just fine problem is it happens DURING raid times. I have also opened up a petition in hopes to get someone to check out the post a bit quicker.

Jonoldar

10-21-2010, 02:07 PM

What state is everyone in, and what ISP?Have a ticket in to a senior tech and trying to get them all the info I can to help...

Zez

10-21-2010, 02:46 PM

Everfrost server. I am from central Canada. Experiencing the exact same problems over the last two weeks. Last two days has been complete frustration. Have guildmates in the southern US having the same issues. The game is unplayable like this.

Coju

10-21-2010, 05:58 PM

<cite>Jonoldar wrote:</cite><blockquote>What state is everyone in, and what ISP?Have a ticket in to a senior tech and trying to get them all the info I can to help...</blockquote>East Tennessee on Comcast ISP

Slakjak

10-21-2010, 08:46 PM

Okay was able to get on this am ran a pathping.. ran the path ping also when I got kicked..The two are radically different. EDIT: State: Georgia - ISP direcpath. Can't connect:Tracing route to ableq2-03-01.everquest2.com [199.108.202.97]over a maximum of 30 hops: 0 1 2 10.186.54.1 3 172.24.83.108 4 172.24.0.13 5 * * *Computing statistics for 125 seconds... Source to Here This Node/LinkHop RTT Lost/Sent = Pct Lost/Sent = Pct Address 0 blueberry.cpe.direcpath.net [192.168.2.6] 0/ 100 = 0% | 1 1ms 0/ 100 = 0% 0/ 100 = 0% 192.168.2.1 0/ 100 = 0% | 2 10ms 1/ 100 = 1% 1/ 100 = 1% 10.186.54.1 0/ 100 = 0% | 3 13ms 0/ 100 = 0% 0/ 100 = 0% 172.24.83.108 0/ 100 = 0% | 4 12ms 0/ 100 = 0% 0/ 100 = 0% 172.24.0.13 100/ 100 =100% |Trace complete."""CAN CONNECT:Tracing route to ableq2-03-01.everquest2.com [199.108.202.97]over a maximum of 30 hops: 0 mypc 1 myrouter 2 10.186.54.1 3 172.24.83.108 4 172.24.0.13 5 172.24.0.242 6 border1.lacp-11.biltmore-12-13.acs002.pnap.net [216.52.194.217] 7 core1.te2-2-bbnet2.acs002.pnap.net [64.94.0.79] 8 te4-1.mpd01.atl04.atlas.cogentco.com [38.104.182.241] 9 te9-4.mpd02.atl01.atlas.cogentco.com [154.54.6.121] 10 te0-1-0-2.mpd22.dca01.atlas.cogentco.com [154.54.28.193] 11 te0-1-0-1.mpd22.iad02.atlas.cogentco.com [154.54.26.122] 12 te0-2-0-0.ccr21.iad02.atlas.cogentco.com [154.54.31.101] 13 192.205.35.105 14 cr2.wswdc.ip.att.net [12.122.134.170] 15 cr84.wswdc.ip.att.net [12.123.10.250] 16 12.122.134.1 17 12-122-254-98.attens.net [12.122.254.98] 18 mdf001c7613r0004-gig-12-1.wdc1.attens.net [63.240.193.14] 19 vl20.ashaens-2.sonyonline.net [199.107.70.74] 20 ableq2-03-01.everquest2.com [199.108.202.97]Computing statistics for 500 seconds... Source to Here This Node/LinkHop RTT Lost/Sent = Pct Lost/Sent = Pct Address 0 blueberry.cpe.direcpath.net [192.168.2.6] 0/ 100 = 0% | 1 1ms 0/ 100 = 0% 0/ 100 = 0% 192.168.2.1 0/ 100 = 0% | 2 13ms 0/ 100 = 0% 0/ 100 = 0% 10.186.54.1 0/ 100 = 0% | 3 16ms 0/ 100 = 0% 0/ 100 = 0% 172.24.83.108 0/ 100 = 0% | 4 14ms 0/ 100 = 0% 0/ 100 = 0% 172.24.0.13 0/ 100 = 0% | 5 29ms 0/ 100 = 0% 0/ 100 = 0% 172.24.0.242 0/ 100 = 0% | 6 17ms 0/ 100 = 0% 0/ 100 = 0% border1.lacp-11.biltmore-12-13.acs002.pnap.net [216.52.194.217] 0/ 100 = 0% | 7 19ms 0/ 100 = 0% 0/ 100 = 0% core1.te2-2-bbnet2.acs002.pnap.net [64.94.0.79] 0/ 100 = 0% | 8 18ms 0/ 100 = 0% 0/ 100 = 0% te4-1.mpd01.atl04.atlas.cogentco.com [38.104.182.241] 0/ 100 = 0% | 9 --- 100/ 100 =100% 100/ 100 =100% te9-4.mpd02.atl01.atlas.cogentco.com [154.54.6.121] 0/ 100 = 0% | 10 26ms 1/ 100 = 1% 1/ 100 = 1% te0-1-0-2.mpd22.dca01.atlas.cogentco.com [154.54.28.193] 0/ 100 = 0% | 11 27ms 0/ 100 = 0% 0/ 100 = 0% te0-1-0-1.mpd22.iad02.atlas.cogentco.com [154.54.26.122] 0/ 100 = 0% | 12 29ms 0/ 100 = 0% 0/ 100 = 0% te0-2-0-0.ccr21.iad02.atlas.cogentco.com [154.54.31.101] 0/ 100 = 0% | 13 36ms 1/ 100 = 1% 1/ 100 = 1% 192.205.35.105 0/ 100 = 0% | 14 --- 100/ 100 =100% 100/ 100 =100% cr2.wswdc.ip.att.net [12.122.134.170] 0/ 100 = 0% | 15 --- 100/ 100 =100% 100/ 100 =100% cr84.wswdc.ip.att.net [12.123.10.250] 0/ 100 = 0% | 16 --- 100/ 100 =100% 100/ 100 =100% 12.122.134.1 0/ 100 = 0% | 17 --- 100/ 100 =100% 100/ 100 =100% 12-122-254-98.attens.net [12.122.254.98] 0/ 100 = 0% | 18 --- 100/ 100 =100% 100/ 100 =100% mdf001c7613r0004-gig-12-1.wdc1.attens.net [63.240.193.14] 0/ 100 = 0% | 19 35ms 0/ 100 = 0% 0/ 100 = 0% vl20.ashaens-2.sonyonline.net [199.107.70.74] 2/ 100 = 2% | 20 31ms 2/ 100 = 2% 0/ 100 = 0% ableq2-03-01.everquest2.com [199.108.202.97]<div></div>

Chaoticzero

10-22-2010, 09:37 PM

Myself and two others are also in East Tennessee with all 3 of us on Comcast ISP

Hapa

10-22-2010, 10:49 PM

Originally I posted my problems under Login Server Not Responding. I'm having same issues with logging in. Thought I'd post here also because I see that some folks are saying they're in East Tennessee with this problem. I am as well. I'm having the same issue of being able to login in during "off-peak" hours without a problem but having serious lag and then cannot login during peak evening hours. Uber frustrating. Cancelled my account for now, since, what's the point if I can't play when I have time to play. Not sure what the solution is. Maybe the server merge will take care of the problem. /shrug

Slakjak

10-22-2010, 11:22 PM

Yea I myself have put in a ticket this morning. I have referenced this post. This is really effecting alot of people now.

Slakjak

10-23-2010, 10:01 PM

Anyone else get any info on this. it is Saturday night. I am missing our guilds raid. I am bored also <img src="/smilies/1cfd6e2a9a2c0cf8e74b49b35e2e46c7.gif" border="0" alt="SMILEY" />

Coju

10-24-2010, 06:28 PM

Anyone heard anything yet?

Chaoticzero

10-25-2010, 12:08 AM

well I just tried to log in and surprise surprise.. not able to get past logging into zone server.. Honestly, its Sunday night at 11 pm EST.. their servers can't be overloaded at this hour. They need to fix this..

Slakjak

10-25-2010, 12:20 AM

<cite>Kisukee@Crushbone wrote:</cite><blockquote>well I just tried to log in and surprise surprise.. not able to get past logging into zone server.. Honestly, its Sunday night at 11 pm EST.. their servers can't be overloaded at this hour. They need to fix this..</blockquote>Yea it is crazy. I can't log into crushbone either. What is even more annoying is when I do log in people are like. Run a full system scan. Change your internet providers. Try to log into it without a router behind your cablemodem. blah blah.Since I have done all that DAY ONE of said issue (except change providers).They seem baffled that this issue is still going on. I think my raid leader is thinking I am just "skipping" raids on purpose. I did find out DSL was added to where I live and I thinking of getting it and dropping my cable company. Actually thinking of doing it not for this everquest connection problem so much. Since internet is solid on EVERYTHING but everquest. But because of speed and pricing options. Course I don't know. maybe it will give me a new "route" to everquest that the cool kids have so that I can log in when I want also.

Talther

10-26-2010, 04:32 PM

on Everfrost.crashing to char select again.

pai

10-26-2010, 08:35 PM

same problem on Oasis, from about 6 to 11P, in east Tenn also

pai

10-26-2010, 08:43 PM

and f&^&^ comcast too, ahh well, to tha bar....

Jonoldar

10-27-2010, 08:02 PM

I am working with a senior technician on this issue for the past week or so...Could you all please post a pathping to your server during a time that you are experiencing this problem?And during the time you are having the problem with your server, can anyone connect to a different server with no issue? If so please post a pathping to that server as well...Please make sure to note which is your home server and if you do post the pathping to a different server that it is NOT your play server... For isntance I can't log into to Befallen but can log into Kith during prime time hours...To pathping you goto a command promt and do this:pathping befallen.everquest2.compathping najena.everquest2.comWhere befallen and najena are, you would put the name of your server... then cut and past the info here...Hopefully they can get this fixed... the more info we supply that they are asking for the better...

pai

10-27-2010, 10:17 PM

wouldn't let me trace ping, said over 30 hops blah blah, but i did try to move around on oasis and i could log toons into lavastorm, sinking sands, and frostfang sea without issue. got booted to char select when i tried to go to timorous deep, south qeynos, and bb mtns.

Jonoldar

10-28-2010, 07:28 PM

Anyone got some pathping info?What ISP is everyone on?

Valdtegor

10-28-2010, 08:58 PM

I have this problem on Unrest. Randomly I will get dumped back to character select. Other characters can enter the world but the character I was using when I got dumped seems to take awhile before I can connect again. Using Comcast and my router is 192.168.2.1 Here is the tracert and pathping information:Tracing route to sdkeq2-05-01.everquest2.com [199.108.12.161]over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms 192.168.2.1 2 * * * Request timed out. 3 8 ms 10 ms 9 ms 68.86.113.1 4 11 ms 14 ms 13 ms be-50-ar01.burien.wa.seattle.comcast.net [68.86.96.213] 5 10 ms 11 ms 10 ms be-0-0-ar03.burien.wa.seattle.comcast.net [68.86.177.130] 6 17 ms 17 ms 15 ms pos-0-2-0-0-cr01.portland.or.ibone.comcast.net [68.86.93.117] 7 16 ms 16 ms 18 ms pos-1-6-0-0-cr01.seattle.wa.ibone.comcast.net [68.86.85.105] 8 14 ms 19 ms 15 ms te-3-3.car1.Seattle1.Level3.net [4.79.104.109] 9 16 ms 14 ms 17 ms ae-31-51.ebr1.Seattle1.Level3.net [4.68.105.30] 10 43 ms 35 ms 35 ms ae-7-7.ebr3.SanJose1.Level3.net [4.69.132.49] 11 41 ms 50 ms 52 ms ae-2-2.ebr3.LosAngeles1.Level3.net [4.69.132.10] 12 42 ms 54 ms 52 ms ae-91-98.ebr1.LosAngeles1.Level3.net [4.69.146.26] 13 44 ms 44 ms 42 ms ae-5-5.car1.SanDiego1.Level3.net [4.69.133.205] 14 42 ms 43 ms 44 ms ge-7-2.hsa1.SanDiego1.Level3.net [4.69.142.154] 15 42 ms 43 ms 55 ms vl861.sdtermswitch-1.sonyonline.net [63.215.251.130] 16 44 ms 48 ms 52 ms vl831.sdkollsw-1.sonyonline.net [64.37.144.82] 17 60 ms 43 ms 43 ms sdkeq2-05-01.everquest2.com [199.108.12.161]Trace complete.Tracing route to sdkeq2-05-01.everquest2.com [199.108.12.161]over a maximum of 30 hops: 0 Jeff-PC.hsd1.wa.comcast.net. [192.168.2.121] 1 192.168.2.1 2 * * *Computing statistics for 25 seconds... Source to Here This Node/LinkHop RTT Lost/Sent = Pct Lost/Sent = Pct Address 0 Jeff-PC.hsd1.wa.comcast.net. [192.168.2.121] 0/ 100 = 0% | 1 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.2.1Trace complete.

Jonoldar

10-30-2010, 01:03 PM

According to the SOE tech I am working with, everyone having this issue should contact your Internet Provider and have them put in a ticket with Level3 Networks.My problem is at a Level3 node in Washington where I begin to have 100% packetloss... I would assume that other people connecting to East Coast servers might be having a similar problem with Level3.You will want a pathping to your play server to show where the problem is.

Qilin

10-30-2010, 02:32 PM

My father also has this same issue, and has also performed the pathpings. Facts of his issue:1. Uses comcast, east Tennessee area (Rockwood,TN)2. Issue appears in the evening consistently around 5pm and does not clear up until 10pm eastern3. While the issue is experienced, the pathping he performs shows the same timeouts others have provided where essentially level3 is timing out.It would be great to get a reply from sony on this thread to help these folks out. This has been going on for almost a month now and is really starting to push him away from wanting to continue to play this game.

Jonoldar

11-03-2010, 10:03 PM

Still having the same problem...Anyone having any luck getting someone to talk to Level3 about this issue?

Slakjak

11-04-2010, 11:18 AM

I been out of town and my ticket was closed this morning by sony support. I got back last night . I hadn't gone thru all my emails. I was able to log in during normal hours. It was a little laggy. But I only got kicked once while zoning. But was playable. I am not very optimistic about getting my provider to do anything. You call them they sound like they are from india w/ a serious case of computer robot talk. like they try and use a voice disquiser.

Jonoldar

11-13-2010, 12:51 AM

Still having this issue... Anyone else still having this? Or having any luck?Sadly I can't log into Oasis during primetime either and that is the server Befallen is merging with...

TSR-DennisG

11-14-2010, 09:41 PM

<cite>Jonoldar wrote:</cite><blockquote>Still having this issue... Anyone else still having this? Or having any luck?Sadly I can't log into Oasis during primetime either and that is the server Befallen is merging with...</blockquote>Can you <a href="http://help.station.sony.com/cgi-bin/soe.cfg/php/enduser/ask.php" target="_blank">open a support ticket</a> so that we can collect your network information. We are in the process of tracking down any possible issues with players going through level3.net.

pai

11-15-2010, 07:13 PM

still an issue for me on oasis, recently gotten worse, havent been able to log on for ~30 hrs. some other servers work fine

Xinl

11-16-2010, 11:58 AM

I too have been having this exact same problem in East TN on the Mistmoore server for going on two months now. I haven't been able to raid at all as my raid times are around the 7pm to 11pm area. I've all but given up hope. I posted my ping info in a previous post and was told that it was just my crappy connection however I'm apparently not alone. I also use Comcast... I wish this problem would get fixed!

Xinl

11-17-2010, 02:21 PM

bump

pai

11-22-2010, 09:39 PM

for me the problem is evidently comcast, so wish me luck on fixing it thru them..... but when i asked soe support if they would be willing to fix the issue by xfering my toons to an unaffected server the answer was no... i had hoped for more from a company i've dropped a couple grand with over the years.