Everquest 2 Launchpad not starting... AGAIN

[Arcadian_Empire]

<p>When I open the launchpad it just gets stuck at the EQ2 logo screen, won't let me log in.</p>

[ruthllezz]

<p>is there a fix for this yet???   a lot of people missing out on the double xp</p>

[AaronMLewis]

<p>Same thing happening here.</p>

[Zoroth]

<p>Yeah, same here , nothing but the SOE splash and losing out on double XP week. i was really looking forward to it too, now i'll have to actually go out side or something....(ugh...the light...it BURNS!) lol </p>

[Dragonsli]

<p>I have found a workaround.  Go to your data folder for Everquest II extended.</p><p>Windows 7 is C:ProgramDataSony Online EntertainmentInstalled GamesEverQuest II Extended</p><p>Locate the file called "EverQuest2.exe".</p><p>Run this.  It will start loading and then prompt you for password.</p>

[DanKinney]

<p>The network issue that was causing the LaunchPad from loading should now be resolved.</p><p>-dan</p>

[aloneknight]

<p>Still Dont work for me! D: Stay on SoE screen</p>

[Erickson]

<p>as of now, I haven't been able to log in for 12 hours.  I'm getting the following message when I run the patcher:</p><p><strong>There was a problem moving C:ProgramDataSony Online EntertainmentInstalled GamesEverQuest IIlp_tempLegendsOfNorrathLegendsOfNorrath.dll_delt a_9821_120.patched to C:ProgramDataSony Online EntertainmentInstalled GamesEverQuest IILegendsOfNorrathLegendsOfNorrath.dll. Please make sure the game is not running.</strong></p><p style="text-indent: 0px; margin: 0px; -qt-block-indent: 0; -qt-paragraph-type: empty;"> </p><p style="text-indent: 0px; margin: 0px; -qt-block-indent: 0;">Station launcher will try again after 5 seconds.</p><p style="text-indent: 0px; margin: 0px; -qt-block-indent: 0;"> </p><p style="text-indent: 0px; margin: 0px; -qt-block-indent: 0;">The launcher resets in a loop after this message.</p><p style="text-indent: 0px; margin: 0px; -qt-block-indent: 0;"> </p><p style="text-indent: 0px; margin: 0px; -qt-block-indent: 0;">Would be nice to play <img src="/smilies/283a16da79f3aa23fe1025c96295f04f.gif" border="0" alt="SMILEY" /></p>

[Laiina]

<p>Try running it as admin</p>

[aloneknight]

<p>This is the First time im trying to Play the game i used the setup it installed  and opened the Like thing saying SOE and stayed there and wont move/Change or nothing</p>

[Erickson]

<p>Have tried running as admin, have tried running from eq2.exe</p>

[TSR-DennisG]

<p>@aloneknight15 - You will need to update your <a href="http://fpdownload.adobe.com/get/flashplayer/current/install_flash_player_ax.exe" target="_blank">adobe flash </a>to get past the SOE logo.  </p><p>@Erickson - Try deleting the lp_temp folder before starting up the launcher.  </p>

[Erickson]

<p>I have been unable to locate the  lp_temp file/folder.  I've looked for it via search and by right clicking the desktop short cut, choosing "Open file location" and looking.</p><p>I've updated my adobe flash</p><p>I am still unable to log into the game</p>

[TSR-DennisG]

<p>Your ProgramData folder is most likely hidden which is why you are unable to locate the folder in question.  You will need to show hidden files and folders to move forward.  If you are unfamiliar with doing this, just let me know what version of Windows you are using so I can go ahead and give you a set of instructions to perform this.</p>

[Erickson]

<p>windows 7 64bit</p>

[TSR-DennisG]

<p>To access your hidden files and folders on Windows 7 go to the Control Panel >> Appearance and Personalization >> Show hidden files and folders.  </p>

[Erickson]

<p>I've done this and rechecked it.  I am still unable to locate the lp_temp file. </p><p>I started using the streaming client, which I hate as it's installed a completely separate version of EQ2 on my hard drive.  This also brought to my attention that I am unable to find my UI folder in the previous incarnation of EQ2 so as to copy it to the NEW installation of EQ2.</p>

[TSR-DennisG]

<p>When selecting "Open File Location," what folders do you see?  </p>

[Souleach]

<p>Can not get the game to launch via the launcher or streaming.</p><p>launcher I get   here was a problem confirming the size of the file C:ProgramDataSony Online EntertainmentInstalled GamesEverQuest IIlp_tempUIDefaulteq2ui_mainhud_tutorial.xml.</p><p style="text-indent: 0px; margin: 0px; -qt-block-indent: 0; -qt-paragraph-type: empty;">  Streaming is stuck on sony logo and yes I have updaged my adobe flash.</p><p style="text-indent: 0px; margin: 0px; -qt-block-indent: 0; -qt-paragraph-type: empty;"> </p><p style="text-indent: 0px; margin: 0px; -qt-block-indent: 0; -qt-paragraph-type: empty;">Using windows vista running from admin.</p><p style="text-indent: 0px; margin: 0px; -qt-block-indent: 0; -qt-paragraph-type: empty;"> </p><p style="text-indent: 0px; margin: 0px; -qt-block-indent: 0; -qt-paragraph-type: empty;">System Information------------------Time of this report: 11/19/2010, 15:07:45       Machine name: USER-PC   Operating System: Windows Vista™ Home Premium (6.0, Build 6002) Service Pack 2 (6002.vistasp2_gdr.091208-0542)           Language: English (Regional Setting: English)System Manufacturer: System manufacturer       System Model: System Product Name               BIOS: BIOS Date: 06/05/09 10:06:42 Ver: 08.00.15          Processor: AMD Phenom(tm) II X4 955 Processor (4 CPUs), ~3.2GHz             Memory: 6142MB RAM          Page File: 1715MB used, 10787MB available        Windows Dir: C:Windows    DirectX Version: DirectX 11DX Setup Parameters: Not found     DxDiag Version: 7.00.6002.18107 32bit Unicode</p><p style="text-indent: 0px; margin: 0px; -qt-block-indent: 0; -qt-paragraph-type: empty;">------------DxDiag Notes------------      Display Tab 1: No problems found.        Sound Tab 1: No problems found.        Sound Tab 2: No problems found.        Sound Tab 3: No problems found.        Sound Tab 4: No problems found.          Input Tab: No problems found.</p><p style="text-indent: 0px; margin: 0px; -qt-block-indent: 0; -qt-paragraph-type: empty;">--------------------DirectX Debug Levels--------------------Direct3D:    0/4 (retail)DirectDraw:  0/4 (retail)DirectInput: 0/5 (retail)DirectMusic: 0/5 (retail)DirectPlay:  0/9 (retail)DirectSound: 0/5 (retail)DirectShow:  0/6 (retail)</p><p style="text-indent: 0px; margin: 0px; -qt-block-indent: 0; -qt-paragraph-type: empty;">---------------Display Devices---------------        Card name: NVIDIA GeForce GTX 260     Manufacturer: NVIDIA        Chip type: GeForce GTX 260         DAC type: Integrated RAMDAC       Device Key: EnumPCIVEN_10DE&DEV_05E2&SUBSYS_12573842&REV_A1   Display Memory: 3694 MB Dedicated Memory: 879 MB    Shared Memory: 2815 MB     Current Mode: 1680 x 1050 (32 bit) (59Hz)          Monitor: Generic PnP Monitor      Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,n vwgf2um,nvwgf2um   Driver Version: 8.16.0011.9062 (English)      DDI Version: 10   BGRA Supported: Yes</p><p style="text-indent: 0px; margin: 0px; -qt-block-indent: 0; -qt-paragraph-type: empty;"> </p><p style="text-indent: 0px; margin: 0px; -qt-block-indent: 0; -qt-paragraph-type: empty;">Let me know if you need any other info.</p>

[Souleach]

<p>what I do to get to see the program data file is go into the address window type c:ProgramData  and click on the option it gives me then goto sony folder. Hope that may help some.</p>

[Souleach]

<p>If sony is not going to fix this I want my $54 back. How do I go about doing that.</p>

[Fe]

<p>I'm try to do a new install of EQ2E, and it's just sitting at the SoE Logo not doing anything.Have Adobe Flash version 10.1.102.64</p>

[TSR-DennisG]

<p>Try using this version of <a href="http://fpdownload.adobe.com/get/flashplayer/current/install_flash_player_ax.exe " target="_blank">flash</a>.</p>

[Fe]

<p>Ok that worked for me, thanks. I'd only used Firefox, not IE at all for any flash, so I'd never gotten a prompt to install the ActiveX part of it I guess. You guys should really have it give an error message of some kind though, rather than just hanging there in limbo forever.</p>

[Erickson]

<p><cite>Erickson wrote:</cite></p><p><cite></cite></p><p><cite><p style="text-indent: 0px; margin: 0px; -qt-block-indent: 0;">After this most recent patch (12/22/10,) this problem has surfaced again.  I would like to avoid using the same fix that I used last time (completely uninstalling then reinstalling the game.)</p></cite></p><blockquote><p>as of now, I haven't been able to log in for 12 hours.  I'm getting the following message when I run the patcher:</p><p><strong>There was a problem moving C:ProgramDataSony Online EntertainmentInstalled GamesEverQuest IIlp_tempLegendsOfNorrathLegendsOfNorrath.dll_delt a_9821_120.patched to C:ProgramDataSony Online EntertainmentInstalled GamesEverQuest IILegendsOfNorrathLegendsOfNorrath.dll. Please make sure the game is not running.</strong></p><p style="text-indent: 0px; margin: 0px; -qt-block-indent: 0; -qt-paragraph-type: empty;"> </p><p style="text-indent: 0px; margin: 0px; -qt-block-indent: 0;">Station launcher will try again after 5 seconds.</p><p style="text-indent: 0px; margin: 0px; -qt-block-indent: 0;"> </p><p style="text-indent: 0px; margin: 0px; -qt-block-indent: 0;">The launcher resets in a loop after this message.</p><p style="text-indent: 0px; margin: 0px; -qt-block-indent: 0;"> </p><p style="text-indent: 0px; margin: 0px; -qt-block-indent: 0;">Would be nice to play <img src="/eq2/images/smilies/283a16da79f3aa23fe1025c96295f04f.gif" border="0" /></p><p style="text-indent: 0px; margin: 0px; -qt-block-indent: 0;"> </p> </blockquote>

[TSR-DennisG]

<p>Try deleting the LegendsOfNorrath.dll file located at, C:ProgramDataSony Online EntertainmentInstalled GamesEverQuest IILegendsOfNorrath.</p><p>The patcher may have trouble overwriting the one currently there.</p>

[Blakkmantis]

<p>Now I'm having some sort of problem of my own.  I had the same issues as listed earlier in this thread this morning, but managed to fix it, this time I'm getting the launcher just sit there and it does nothing.  Says it is updating, but sits there at does nothing.  Then I get an error message saying...</p><p>An error occured trying to access Everquest II Streaming. </p><p>Error code 1012</p><p>UPDATE:  The dedicated launcher is not working for me anymore.  But the Station Launcher finally scanned, and updated itself, and launched.  I use both luanchers to dual box, now not sure if I can dual box anymore if I can't get both launchers to work.  <img src="/eq2/images/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" /></p>

[Blakkmantis]

<p>Got it fixed finally but not without getting a headache first.</p>

[Erickson]

<p><cite>TSR-DennisG wrote:</cite></p><blockquote><p>Try deleting the LegendsOfNorrath.dll file located at, C:ProgramDataSony Online EntertainmentInstalled GamesEverQuest IILegendsOfNorrath.</p><p>The patcher may have trouble overwriting the one currently there.</p></blockquote><p>Ok did this now I'm getting this error:</p><p>There was a problem decompressing the file C:ProgramDataSony Online EntertainmentInstalled GamesEverQuest IIlp_tempLegendsOfNorrathLegendsOfNorrath.dll.gz.</p><p style="text-indent: 0px; margin: 0px; -qt-block-indent: 0; -qt-paragraph-type: empty;"> </p><p style="text-indent: 0px; margin: 0px; -qt-block-indent: 0;">Station launcher will try again after 5 seconds.</p>

[TSR-DennisG]

<p>At this time you will want to delete the lp_temp folder then try re-patching. </p>

[Erickson]

<p><cite>TSR-DennisG wrote:</cite></p><blockquote><p>At this time you will want to delete the lp_temp folder then try re-patching. </p></blockquote><p>The lp_temp folder has not reappeared since the last time I deleted it</p>

[Webgear]

<p>I am having the same problem with station laucher.</p><p>I last played on Sunday evening.</p><p>Here are the folders in lp_temp file:         <span><span>Keyboards</span></span></p><p><p>                                                                  Legends of Norrath</p><p>                                                                  Music</p><p>                                                                  Paks</p><p>                                                                  UI</p><p>Am I suppose to delete all these?</p></p>

[Erickson]

<p>After this most recent patch (01-04-2011) I am still recieved the above stated error when trying to patch the game and I can no longer launch the game via EQ2.exe.</p><p>Via start> computer> program data> sony online entertainment> installed games> EQ2 these are the only lp_ files that I can see (yes, I have made hidden files and folders visible.)</p><p>lp_diag.zip, lp_diag_httpgets.txt, lp_diag_ipconfig.txt, lp_diag_summary.txt, lp_diag.traceroute.txt, LP_Diagnostics.exe, lp_eq2env.xml, lp_lang.txt, lp_options.xml, lp_plugin.exe, lp-rgn.txt</p><p>I sincerely hope this helps in some way.  This issue is growing quite irritating.</p>

[TSR-DennisG]

<p>If you still have the EQ2.exe you most likely have the original launcher that shipped with the game.  This launcher is being phased out so I recommend using the <a href="http://launch.soe.com/eq2" target="_blank">EverQuest II Streaming Client</a>.</p>

[Webgear]

<p>I have tried the old EQ2.exe file. The orginal launcher stops half way through the download process.</p><p>Do you want me to reinstall the entire game again?</p>

[Erickson]

<p><cite>TSR-DennisG wrote:</cite></p><blockquote><p>If you still have the EQ2.exe you most likely have the original launcher that shipped with the game.  This launcher is being phased out so I recommend using the <a href="http://launch.soe.com/eq2" target="_blank">EverQuest II Streaming Client</a>.</p></blockquote><p>As I noted in an early post on this thread, I tried using that, it installed a completely separate instance of EQ2 on my hard drive and still would not update correctly.  The only cure was to completely uninstall and reinstall the game, which again was not a fix as the problem (the same problem I might add) surfaced again.  I uninstalled the game, and tried to install it from the SoF game discs.  This had the same result.</p><p>I will try it again when I get home and see if something magical has changed that will allow it to function properly now</p>

[Blakkmantis]

<p>I had this same thing happen to me this morning, when I tried logging in using the dedicated EQ2 launcher.  So I tried my Station launcher instead, it fully downloaded the patch this morning no problem, and now the launcher that froze up and didn't want to work, now works.</p><p>(Yes I use 2 launchers for the game, as I dual box)</p>

[Webgear]

<p>I have been trying all day. I still keep getting the same errors. Do I need to delete some older patch or temp files?</p>

[Erickson]

<p>So, trying the streaming client again and yeah, 12gb of updates.  Methinks that's not just today's patch.</p><p>It doesn't correctly identify the current installation of eq2, and doen't recognize my characters so I have to import my UI's from the other copy of eq2.  pain in the butt, did some mad scientist design the launcher? </p><p>In addition, it does not put up a desktop icon nor am I amble to find it on my hard drive to put an icon up.  I tried downloading (not running but saving) the streaming client to no avail. </p><p>As of now I'm too disgusted to play.  For the 3rd time in 3 months a new installation of eq2 is on my computer and I'm really not in the mood for resetting each of my character's UI's.  I've thought of pasting the old UI's into the new installation of eq2, as I have them copied into a separate folding awaiting such.  But as I stated above, I can't find the new instance of eq2 on my hard drive.  And, I really don't feel like linking to the streaming client from this thread again, telling it I don't need adobe flash, once again saying yes to an eq2 directory to repair that is incorrect (no option to select from harddrive?? madness.) seeing that 12GB file size it wants to download and watching that stupid dragon run.</p>

[Erickson]

<p><cite>TSR-DennisG wrote:</cite></p><blockquote><p>If you still have the EQ2.exe you most likely have the original launcher that shipped with the game.  This launcher is being phased out so I recommend using the <a href="http://launch.soe.com/eq2" target="_blank">EverQuest II Streaming Client</a>.</p></blockquote><p>And just to be clear, the ONLY reason I was using EQ2.exe was because the Station Launcher was giving me the errors I outlined previously in this thread.  If you're steering me twards the streaming client because you believe my installation of eq2 is outdated we're probably following a red herring.</p>

[Erickson]

<p>I was able to find out where the streaming client was installing a new version of eq2, in a folder that already had stuff like "My Videos, My Photos.." I think you get the picture.</p><p>Rather than try to sort that out, I found the launcher and used it.  One thing I find curious is that it doesn't ask me to log in, doesn't show my character list, doesn't allow me to auto log in, just takes me straight to the character select screen when I hit "Play"  Given the recent rash of accounts being hacked, isn't it a plus to have people log in rather than have the program do it?  Additionally, when I right click on said launcher it doesn't give me the option to copy to desktop as a short cut, so I have to go to this folder every time I want to launch the game.</p><p>So while we have a work around, it's half baked and detracts from quality play time.  UI still not functioning correctly, coldain butler invisible (but still very chatty) on two toons, not able to change chat options on 2 characters (same two that have the invisible butler fyi.)</p>

[Webgear]

<p>I have tried the new EQII Luancher and no luck. It basicily re-installed the game and 12GB of updates.</p><p>I have completely uninstalled the game, and re-installing of the last set of DVD I have.</p><p>Any suggestions if this does not work?  </p>

[Erickson]

<p>No clue and a CSR hasn't bothered to help in a few days.  I'm abt done seeing as Rift is here in two months (woot beta!) and maybe after 11 years of playing EQ I should call it quits</p>

[Vlaidins]

<p><cite>Erickson wrote:</cite></p><blockquote><p>windows 7 64bit</p></blockquote><p>click the windows button, in the search type  %programdata%  then hit enter. It will bring it up.</p>

[Webgear]

<p>Ok, the game worked fine for the last week and now I am getting same error again.</p><p><em><span style="color: #ff0000;">There was a problem moving C:ProgramDataSony Online EntertainmentInstalled GamesEverQuest IIlp_tempEverQuest2.exe_delta_10037_379.patched to C:ProgramDataSony Online EntertainmentInstalled GamesEverQuest IIEverQuest2.exe. Please make sure the game is not running.</span></em></p><p style="text-indent: 0px; margin: 0px; -qt-block-indent: 0; -qt-paragraph-type: empty;"><em></em></p><p style="text-indent: 0px; margin: 0px; -qt-block-indent: 0;"><em><span style="color: #ff0000;">Station launcher will try again after 5 seconds.</span></em></p><p style="text-indent: 0px; margin: 0px; -qt-block-indent: 0;"><em></em></p><p style="text-indent: 0px; margin: 0px; -qt-block-indent: 0;"><span style="color: #000000;">Any suggestions to fix the launcher problem?</span></p>

[TSR-JoshuaM]

<p>@Webgear - Please make sure you are running the LaunchPad as an Administrator.  If this is already the case, you can delete the lp_temp folder to allow the game to re-download the file it was having trouble moving.</p><p>For everyone else, I am still reviewing the thread but if you would like to ask me any direct questions, I have recently been assigned to help here on the forums and will do my best to address as many issues as I can.</p>

[Mistwaver]

<p>LaunchPad seems to be down once again. Upon attempting to start LaunchPad, I get the SOE flash page, then I get the following error:</p><p>"Sorry, there was an error initializing LaunchPad. Please make sure you are connected to the internet and try again."</p><p>There are reports over at the Steam forums of many other people having this same error across multiple SOE games (including EQ2 and DCUO), so I know it's not a problem on my end.</p><p>I just came back to EQ2 from taking a 4 year hiatus (and as you can see, I've been a subscriber to EQ2 since launch day, and have been a subscriber to SOE since 2003), and so far I haven't been impressed with what I've seen since I've been back. This makes the second time in a week I have seen a major issue with SOE's LaunchPad network preventing me from logging into any of their games, and that's not looking very good considering I've only been playing again for less than 2 weeks.</p>

[TSR-JoshuaM]

<p>If you are experiencing, <span >"Sorry, there was an error initializing LaunchPad. Please make sure you are connected to the internet and try again." please be aware that this is a known outtage that we are experiencing at the moment and our engineers are working diligently to get everything back up and running for everyone.  This is not a technical issue on your end.  I appreciate your patience!</span></p>