Must have missed it

[Zeffran]

<p>I know the EU servers were down for 13 hours yesterday (maybe today depending on your timezone) but I dont seem to be able to find a reason or apology from SOE.</p><p>Is there none and this is normal service from now on?</p>

[Ciara52]

<p>Actually there was a notice  and reasons.  The NPC thought they didn't need clothes anymore lol</p><p><a href="http://forums.station.sony.com/eq2/posts/list.m?topic_id=485414">http://forums.station.sony.com/eq2/...topic_id=485414</a></p>

[Zeffran]

<p>I knew about the no clothes, some of me alts were less than decorated but the lack of an apology and reason behind the fault shouts very loud..</p>

[TaleraRis]

<p>Uhhh, did you read the post in the link? I see the words "I'm very sorry" "Our apologies" and "We apologize" in three different replies.</p><p>And they explained the reason.</p>

[AsgeirHalldorsson]

<p><cite>Zeffran@Splitpaw wrote:</cite></p><blockquote><p>I know the EU servers were down for 13 hours yesterday (maybe today depending on your timezone) but I dont seem to be able to find a reason or apology from SOE.</p><p>Is there none and this is normal service from now on?</p></blockquote><p> And this makes you angry?  Not the fact that at 1AM they tell us the servers will be up aprox at 2AM but we get them up at around 10AM PDT.  Without anyone keeping up informed at ALL.  They could have any monkey to post on the forums that the hamsters are still at it and doing there best every 30 min or so.  But they think its better to have everyone on EU servers fuming with no comments from SoE</p>

[Tezz]

<p><span style="color: #cc99ff;">Yea they have apologized for the downtime but they did NOT apologize </span><span style="color: #cc99ff;">for <span style="color: #ff0000;">not keeping us informed</span> during the downtime, and they <span style="color: #ff0000;">didn't give any reason as to WHY they didn't keep us informed</span> either.</span></p><p><span style="color: #cc99ff;">Looks to me like they have no intention of righting this wrong. All we got was a BS RP excuse/apology after the event, and <span style="color: #ff0000;">no promise or indication of communication improving in future</span>. I appreciate the volunteer forum mods and volunteer guides trying to help us to find out what was happening, but it's not down to them to do so imo.</span></p><p><span style="color: #ff0000;">SHAME ON YOU SOE!</span></p>

[Mithi]

<p>Next treath what gonna be closed down.</p><p>This behavour we kinda used from soe from day 1, get used to it /;aughing very sour</p><p>Cant post anything here that gives them the thumbs up tbh, and yeah they did appologize, but i dont buy anything with cheap words</p>

[Levatino]

<p>It's the same old handling of the Euro servers and the people on it seems. Just ignore the complaints and do it over and over again.</p><p>I wonder what the outrage would be if this would happen to all the US servers..</p>

[Te'ana]

<p><cite>Levatino wrote:</cite></p><blockquote><p>It's the same old handling of the Euro servers and the people on it seems. Just ignore the complaints and do it over and over again.</p><p><span style="color: #ff0000;">I wonder what the outrage would be if this would happen to all the US servers..</span></p></blockquote><p>The same thing, only when it happens the forums are usually down too <img src="/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" alt="SMILEY" /></p>

[BMonkeeus]

Epic QQ! Tis strong.

[Moonflake]

<p><cite>Tezz@Splitpaw wrote:</cite></p><blockquote><p><span style="color: #cc99ff;">Yea they have apologized for the downtime but they did NOT apologize </span><span style="color: #cc99ff;">for <span style="color: #ff0000;">not keeping us informed</span> during the downtime, and they <span style="color: #ff0000;">didn't give any reason as to WHY they didn't keep us informed</span> either.</span></p></blockquote><p>This is exactly the issue. Not that the server were 13 hours down. But nobody cared to post once in a while or twitter or told a forum administrator of these boards.. i wish SOE would get that :/</p>

[Hamervelder]

<p><cite>Lateana@The Bazaar wrote:</cite></p><blockquote><p><cite>Levatino wrote:</cite></p><blockquote><p>It's the same old handling of the Euro servers and the people on it seems. Just ignore the complaints and do it over and over again.</p><p><span style="color: #ff0000;">I wonder what the outrage would be if this would happen to all the US servers..</span></p></blockquote><p>The same thing, only when it happens the forums are usually down too <img src="/eq2/images/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" /></p></blockquote><p>Exactly, and when the servers and forums come back up, we usually get what amounts to an 'oops', if we even get that much.  It's as if the suits high up at Sony think that no one will notice that their product goes down for 13 hours.</p>