SONY eq2 extended beta deleted all my expansions,6 vet rewards, referfriend mount

[Alliera]

<p>Hello all,</p><p>I Need someone from sony red name to take action and do 2 account Restores Im totally and utterly blanked, I pay 75$ month to sony 2 all access accounts and vanguard account is 75 and now my eq 2 accounts have lost all account age, vet rewards, mounts, expansions due to me simply trying eq 2 extended tonight beta what mistake that was.</p><p>I have 2 all access sony accounts for 29.99 and 29.99 tonight for heck of it, went to try eq 2 extended beta even know im staying on AB and Very Happy their.</p><p>ONly reason was trying it, fiquired their be tons of lowbies, and since have 2 sony all access accounts that supposed to give us automatic account gold status in eq 2 extended beta.</p><p>well in eq 2 exteded beta purchased racepack 1 with account x, However when logged out account x 1 my 2 all access accounts had racepack number 1 addded to my eq 2 live account instead of extended beta account which should been.</p><p>But this is when all hell breaks Lose, account x all access has all expansions includeing sents fate collectors edition and all vet rewards minus 6 year reward which im 1 month shy on account age for and had 1 refer friend mount left, well account x is wiped have no expansions no vet rewards , no refer friend mount , No account age its been wiped by years, and to boot the racepack 1 bought for eq 2 extended is added to eq 2 live, and to top it off dont have gold status in eq 2 extended beta when have 2 all access accounts., all my titles as vet rewards are wiped to</p><p>my 2nd all access account had all expansions includeing sents fate collectors and 1 year vet rewards its also completly wiped.</p>

[Alliera]

<p>Help this isnt even funny what has happend</p>

[BChizzle]

<p>Contact customer service, you might also want to just PM smokejumper as well.</p>

[BabyAngel]

<p>Oh gees I feel  sorry for your situation <img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" /></p><p>You will probably have to call SOE's CS team, I don't think the red names here have account access.</p>

[Oasisopenraidng]

<p>Same here on 2 accounts</p>

[MyleeSilverwings]

<p>SAME HERE!!!  Everything in my account from launch to this date has been moved to EQ2 Extended.  I found out when I logged on my main char to raid tonight and was unable to use the flag because I didn't have Sentinel's Fate expansion ???!!!???? or any other for that matter.</p><p>I had an "extended" conversation with Tech Support in San Diego this evening.  The "problem" has been escalated up to the Platform Support team for correction. </p><p>They have given me 3 days free play on my account for the inconvenience.  Call them, it is the only way you will get this fixed!</p><p>And 5 characters are gone ... I guess they messed that up also.</p>

[Zoltaroth]

<p>If you are having this problem please PM me your station name.</p>

[FarinIX]

<p>A little more information on ETA for resolution would be nice.  Thanks for jumping in Zoltaroth!  Hopefully this is just a blip.</p>

[Alliera]

<p>I just PMed you my 2 eq 2 all access accounts names which pay 29.99 and 29.99 for we have 3rd vangiuard account we pay 14.99 for all expansions are gone, we had sents fate collectors on both all access accounts, had all previous expansions and mounts senior account has lost all vet rewwards and was 1 month from 6 year vet reward</p><p>on my main account and had refer friend mount left to claim</p><p>2nd account is refer friend account has all expansions and sents fate collectors edition and 1 year in vet rewards, everything is gone im so mad im beside myself and on weekend, I can understand beta of eq 2, but betas should not cross over to flagship servers and accounts i pay 75 bucks total month for on the weekend cant go anywhere in eq 2 live due all expansions and rewards gone and my titles im beyond Mad.</p><p>then to top it off Buy on eq 2 extended beta before this debacle happens racepack 1 for station cash instead of adding it to extended beta they add it to eq 2 live account on main account</p><p>then since have 2 sony all access 29.99 accounts we should get gold status free on both 2 eq 2 extended betas to try free but its not giveing us gold status what god dam mess.</p>

[Zoltaroth]

<p>We are looking into what is going on.  I am going to be in touch with the people who PMed me via PMs.</p>

[Extaris]

<p>So should we expect to be able to play by morning?</p>

[Avirodar]

<p>This is simply amazing.Grats SOE on creating even more happy customers. This GU was definitely worth waiting 3 months for, to laugh at.Be offended all you want, its the truth.</p>

[Alliera]

<p>on top of not be to play all night and raid im so so so so so so mad its not funny</p><p>and now have to stay up till they restore my 2 accounts in expansions, mounts, vet rewards, refer friend 1 mount , and most of all account age on main account.</p>

[Extaris]

<p>It really shouldnt be that hard to fix this then shut the Extended servers down until they fix it</p>

[Rezikai]

<p><cite>Extaris@Kithicor wrote:</cite></p><blockquote><p>So should we expect to be able to play by morning?</p></blockquote><p>more importantly how does Zoltaroth keep changing his sig so quickly for awesome SK pics.. the Lego SK is dopeness almost a 10 on the Burley meter.</p>

[Extaris]

<p>Well i had some false hope still nothing... no PM no email</p>

[Alliera]

<p>Correct me if im wrong after they add the expansions, moounts, all claim items, vet rewards and account age to main account and refer friend free mount and add racepack number 1 i bought to beta instead of my main account eq 2 live all access account where its useless</p><p>dont 2 sony all access 29.99 accounts get free gold eq 2 beta account per account cause that wasnt working either.</p>

[FarinIX]

<p>I posted what happened to me here:</p><p><a href="http://forums.station.sony.com/eq2/posts/list.m?start=0&topic_id=485162�">http://forums.station.sony.com/eq2/...485162�</a></p>

[Extaris]

<p>I just want this fixed. They are going to have to do more than a couple free days credit here.</p>

[Alliera]

<p>I pay 75$ dollars month to sony 2 sony all access accounts and 1 vanguard account 75$ and they for 14 hours now have ruined my sleep and raiding and weekend they deleted all data for both accounts from every expansions, and no vet rewards, and lost refer friend mount had 1 left to claim and my account age isnt at near 6 years now and all vet rewards and claims from the expansions includeing tso and so and sf collectors edition with mounts , this was accident , dont care about beta test of eq 2 beta, it should not wipe eq 2 live all access paying accounts period they going to have to give 30 days game time for this or in few monthes have us all leave to RIFT Im staying awake waiting for developer to pm me</p><p>what we all need is full account restores like character restores but characters in some pepeople cases are gone or missing in my case its all subscrip[tion data expansions, vet rewards etc, mounts refer friend etc</p><p>and they added race kit 1 i paid for added it to eq 2 live account like total clowns.</p>

[Alliera]

<p>I pay 60 bucks month for eq 2 and vanguard 75 total when consider 3rd vanguard account, and they have my eq live all access accounts so screwed cant even petition in game or out im totally and utterly [Removed for Content].</p>

[Krakus]

<p>I dont know why SOE isn't being on top of this(Working overnight for a fix)</p><p>This issue should have been resolved overall, not on a ticket by ticket basis.</p>

[Esta]

<p>Thank god I came here first before trying out Eq2x :p</p>

[Alliera]

<p>anyone have clue when they restore our accounts so we can play eq 2 live and raid and retore all expansions and account age and vet rewards and mounts?</p>

[Palleon]

<p>Yet further evidence SOE don't want people playing EQ2X but want them on the live servers with a sub only! This is a disgrace, I'm Qui... oh hang on, no, sorry, I got that the wrong way round. Re-subbed.</p><p>It's a bug people, it will be fixed. Remember these are real people working here, and they don't do this on purpose.</p>

[Zaldor]

<p><cite>Palleon wrote:</cite></p><blockquote><p>Yet further evidence SOE don't want people playing EQ2X but want them on the live servers with a sub only! This is a disgrace, I'm Qui... oh hang on, no, sorry, I got that the wrong way round. Re-subbed.</p><p>It's a bug people, it will be fixed. Remember these are real people working here, and they don't do this on purpose.</p></blockquote><p>Garbage In Garbage Out.</p><p>Through their ineptness they have done this.  </p><p>They laid off the wrong people apparently.</p>

[ranga]

<p>Battlegrounds anyone?</p><p>I know it's not funny.</p>

[MyleeSilverwings]

<p>Before giving up and going to sleep last night, I made the sad mistake of logging into my live account to see if it was fixed.  I then discovered that on the remaining 7 characters, out of the original 12 that I had, every single AA has been reset!!!!  The AA points are there, but (for example) the Bard, Dirge and Shadow trees are all empty of assigned points. I can't even BEGIN to think of the work I will need to go through to put all those points back where they belong, on every single character I have /cries.</p><p>This made me so sick with disgust, I gave up and turned off the computer.  Only to turn it back on 9 hours later and nothing, nada, zilch has been fixed <img src="/eq2/images/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" /></p>

[Oasisopenraidng]

<p>Well one account, my girlfriends, got fixed but my account isnt. </p><p>My situation is really weird, my girlfriend lost access to all her expansions etc on EQ2Live but I lost access to all my expansions on EQ2 Extended completely opposite.</p><p>Please fix this I would like to play this weekend.</p><p>SOE=Pay to Test</p>

[Jonahs]

<p>Just logged into Live and I have lost everyhing too, expansionpacks, vet rewards the lot. I hope this canbe sorted easily.</p>

[Oasisopenraidng]

<p>Jonahs it seems to be happening to people who are Station Access Subscribers whether they log into EQ2X or not</p>

[Meirril]

<p><cite>Oasisopenraidng@Oasis wrote:</cite></p><blockquote><p>Well one account, my girlfriends, got fixed but my account isnt. </p><p>My situation is really weird, my girlfriend lost access to all her expansions etc on EQ2Live but I lost access to all my expansions on EQ2 Extended completely opposite.</p><p>Please fix this I would like to play this weekend.</p><p>SOE=Pay to Test</p></blockquote><p>While I have a great deal of sympathy for the loss of playtime and the fustration your going through, I'd like all of you to take a little responsability for participating in a BETA PROGRAM.</p><p>The reason they call it BETA TESTING is they are looking for BUGS JUST LIKE THE ONE THAT IS CRIPPLING YOUR ACCOUNT. I'm sure the devs are panicing just as much as you are about this situation and Kira is probably developing an ulcer over this as you continue to anguish about spending 70 dollars a month on your bugged accounts.</p><p>So, if your going to cry this much over something bad happening to your account over a beta test I'd recommend that you don't participate in future beta tests for anybody. Beta tests can be full of potentially heart breaking and fustrating moments. You as a volunteer have to realize that bad things can happen to a beta account. In this particular case, it ended up modifying your subsciption in a different game. I hate to say this, but its better that this bug was found now instead of when EQ2X goes live. Yeah, it sucks majorly. It could be more players would be effected if this was discovered later. Hopefully you'll be able to look back on this and get some satisfaction that you found something significant in this beta test.</p><p>As for expecting this to be fixed NOW that is not really reasonable. Until the dev team figures out what went wrong, develops a code fix and pushes that update they won't really have a handle on the situation. I'm sure customer service for EQ2 is working on some kind of process of fixing individual accounts but it isn't like they have a magic wand that says "bing your entire account is fixed". They need to know what went wrong and how to fix everything too. I know they can roll back characters to earlier saves but this isn't a character issue, its an account and billing issue. Hopefully their records are very good in this area, but it isn't something that typically comes up so expecting a full fix in less than 24 hours...well lets just say you have your expectations and I have mine. I think mine are based a bit more on reason and experience and less on actually being the victem and feeling greatly abused.</p><p>While the Terms of Service for EQ2 generally say SOE owes you nothing for the inconvience, I'm sure customer service will offer you something. It probably won't be much, and even if it was you wouldn't feel its worth the inconvience your experiencing now. Apologies hardly ever equal the harm caused, but that doesn't make them any less genuine. I hope your human decency isn't lost in all the angst and bitterness.</p>

[Cdtek]

<p>Its karma.. its the eq2 gods telling you the eq2x is indeed evil and shall be purged from the great game that was once Eq2!!!! BUhahaahahahahahaha</p>

[Shareana]

<p>Please keep in mind not to be insulting to those that wish to try something new. </p>

[Enica]

<p><cite>Oasisopenraidng@Oasis wrote:</cite></p><blockquote><p>Jonahs it seems to be happening to people who are Station Access Subscribers whether they log into EQ2X or not</p></blockquote><p>Nope.  I'm a Station Access subscriber and my game is just fine.  I've not touched EQ2X.</p>

[Calthine]

<p><cite>Enica@Blackburrow wrote:</cite></p><blockquote><p><cite>Oasisopenraidng@Oasis wrote:</cite></p><blockquote><p>Jonahs it seems to be happening to people who are Station Access Subscribers whether they log into EQ2X or not</p></blockquote><p>Nope.  I'm a Station Access subscriber and my game is just fine.  I've not touched EQ2X.</p></blockquote><p>Same here.  No EQ2X, no issues.</p>

[kupala]

<p><cite>Meirril wrote:</cite></p><blockquote><p>While I have a great deal of sympathy for the loss of playtime and the fustration your going through, I'd like all of you to take a little responsability for participating in a BETA PROGRAM.</p></blockquote><p>Although you are correct that we are taking a risk by participating in a beta program, to be fair, I don't believe any of us thought we were beta testing our station access accounts.  We thought we were testing this totally separate service like it has been described over and over again.  If I had any clue whatsoever that this could hose my live accounts I wouldn't have touched it with a 10 foot mouse cord.  <img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" /></p>

[MyleeSilverwings]

<p><span >"If I had any clue whatsoever that this could hose my live accounts I wouldn't have touched it with a 10 foot mouse cord."</span></p><p>Agree 300%, Kupala!</p>

[QuaiCon]

<p>had same thing happen to me as the OP. also bought a race pack earlier and all expansions are gone now. additionally i noticed that when i try to login the new char on EQ2x  it does not let me login anymore with the message that the race pack is misisng on my account.</p><p>guess even the race pack did not update right. something seems to be seriously bugged i can only suggest to stay away from eq2x till these problems get fixed.</p>

[Dethdlr]

<div><p><cite>Dethdlr wrote:</cite></p><blockquote><p>Went into EQ2 Extended on one of my station access accounts to try it out for a few minutes.</p><p>Went back into EQ2Live and tried to go into Najena's Hollow Tower.  It says I need the TSO expansion to enter the zone.</p><p>Checked the website and looked at Everquest II.  Nothing listed.  Asks me enter an activation code.</p><p>Checked Everquest Extended.  Everything is listed fine.</p><p>I missed the memo where it said that if I load EQ2 Extended, I wouldn't be able to do anything on EQ2 Live anymore.  ARG!!!  I've got a petition in on it (100820-001644) but who knows how long it will be before they get around to fixing it.  Until then, I'm locked out of just about everywhere.</p><p>Thanks EQ2X.  <img src="/eq2/images/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" /></p><div></div></blockquote></div><p>I posted this in another thread about a 1/2 hour before this thread was created.  However, this thread seems to be the one chosen to keep going.  As such, I've pointed everyone from the original thread over to this one.  Hopefully they'll have this fixed soon.  <img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" /></p>

[Rijacki]

<p><cite>Meirril wrote:</cite></p><blockquote><p>While I have a great deal of sympathy for the loss of playtime and the fustration your going through, I'd like all of you to take a little responsability for participating in a BETA PROGRAM.</p></blockquote><p>It's not a beta, it's a soft launch. <a href="http://www.massively.com/2010/08/20/everquest-ii-extended-sounds-the-call-to-open-beta/" target="_blank">Article on Massively</a>, SOE contacted them directly to say it's a soft launch, not beta. <a href="http://www.massively.com/2010/08/20/everquest-ii-extended-sounds-the-call-to-open-beta/" target="_blank">http://www.massively.com/2010/08/20...l-to-open-beta/</a></p><p>Aside from the fact you were blaming the victim and being rather insulting as well, you're also wrong on the "beta" aspect.</p>

[Zaldor]

<p><cite>Meirril wrote:</cite></p><blockquote><p><cite>Oasisopenraidng@Oasis wrote:</cite></p><blockquote><p>Well one account, my girlfriends, got fixed but my account isnt. </p><p>My situation is really weird, my girlfriend lost access to all her expansions etc on EQ2Live but I lost access to all my expansions on EQ2 Extended completely opposite.</p><p>Please fix this I would like to play this weekend.</p><p>SOE=Pay to Test</p></blockquote><p>While I have a great deal of sympathy for the loss of playtime and the fustration your going through, I'd like all of you to take a little responsability for participating in a BETA PROGRAM.</p><p>The reason they call it BETA TESTING is they are looking for BUGS JUST LIKE THE ONE THAT IS CRIPPLING YOUR ACCOUNT. I'm sure the devs are panicing just as much as you are about this situation and Kira is probably developing an ulcer over this as you continue to anguish about spending 70 dollars a month on your bugged accounts.</p><p>So, if your going to cry this much over something bad happening to your account over a beta test I'd recommend that you don't participate in future beta tests for anybody. Beta tests can be full of potentially heart breaking and fustrating moments. You as a volunteer have to realize that bad things can happen to a beta account. In this particular case, it ended up modifying your subsciption in a different game. I hate to say this, but its better that this bug was found now instead of when EQ2X goes live. Yeah, it sucks majorly. It could be more players would be effected if this was discovered later. Hopefully you'll be able to look back on this and get some satisfaction that you found something significant in this beta test.</p><p>As for expecting this to be fixed NOW that is not really reasonable. Until the dev team figures out what went wrong, develops a code fix and pushes that update they won't really have a handle on the situation. I'm sure customer service for EQ2 is working on some kind of process of fixing individual accounts but it isn't like they have a magic wand that says "bing your entire account is fixed". They need to know what went wrong and how to fix everything too. I know they can roll back characters to earlier saves but this isn't a character issue, its an account and billing issue. Hopefully their records are very good in this area, but it isn't something that typically comes up so expecting a full fix in less than 24 hours...well lets just say you have your expectations and I have mine. I think mine are based a bit more on reason and experience and less on actually being the victem and feeling greatly abused.</p><p>While the Terms of Service for EQ2 generally say SOE owes you nothing for the inconvience, I'm sure customer service will offer you something. It probably won't be much, and even if it was you wouldn't feel its worth the inconvience your experiencing now. Apologies hardly ever equal the harm caused, but that doesn't make them any less genuine. I hope your human decency isn't lost in all the angst and bitterness.</p></blockquote><p>Considering that this is happening to some people who are merely logging into their Station Account to look at the pricing matrices I don't really see how your insulting rant applies.</p>

[Oasisopenraidng]

<p>Almost 24 hours and still no fix to my account, anyone else had their accounts fixed yet?</p>

[Alliera]

<p>My 2 sony all access accounts restored expansions and vet rewards</p><p>However main account 6 year account does not have gold status in eq 2 extended beta, even know im paying 29.99 and 2nd account does have gold status and pay 29.99 in that</p><p>furthmore I bought racepacks on main account in eq 2extended beta and for some reason they added racepacks to my eq 2 live main live account which since all in included with all access this is useless and none them have moved racepacks to eq 2 extended beta account which to me would be simple to do, instead they tell me have to wait for monday to contact accounts and billing by chat or phone this is total utter joke.</p>

[Oasisopenraidng]

<p>My expansions are fine on Live but in Extended I dont have access to Sentinal Fate, cant get any AA because I have 220 AA so since the expansion isnt enabled I cant gain anymore AA..  so I am kinda screwed</p>

[feldon30]

<p>I knew EQ2X was touching a nerve. Didn't realize the result would be so immediate and literal though.</p>

[Zoltaroth]

<p>Everyone's accounts should be back to normal now.  If you are still experiencing issues go ahead and PM me and we will look into it.</p>

[Cobel]

<p>My account is working fine now. Thanks to Zoltaroth for his speedy action.</p>

[Alliera]

<p>Zol 1 My main sony all access station account 29.99 still is bugged Just Pmed you about it please fix it, as wanna play eq 2 extended beta this weekend untill its fixed cant create 12 characters and all classes due to station access bug, it saying dont have gold status when in fact do.</p><p>2nd account sony all access station account 29.99 is working fine in eq 2 live and eq2 extended beta its given me gold account access since have station account as it should which means can play all classses and 12 characters due to station access but this is my secondary refer friend account not senior account</p><p>I need senior account working with eq 2 extended beta so have gold status with my station all access accounts on both</p><p>please help me sir, Gms do nothing they said developer has to fix</p>

[Nakaru-Nitepaw]

<p>My account is still not fixed. I don't have my veteran rewards or any other entitlement except for TSF, and i used to have quite a lot. Even the cake and vodka from the russian event, several fanfaire items, and the journeyman's boots from preording this game... I need this fixed by tomorrow night because i have a raid to attend.</p>

[kupala]

<p>Thanks for fixing my account Zoltaroth!  </p><p>Does the problem still exist so that others are in danger of messing up their account if they try EQ2X?  Basically, thanks for bailing out the water for us but is the hole still there in the bottom of the boat?  <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /></p>

[Katz]

<p>Does this happen if with a regular EQ2 account who logs into extended or just with station access accounts?</p>

[Polladyn]

<p>I just want to point out that everyone is assuming this was because someone went into, or tried eq2x, I did not, didn't load it didn't try it, and I had many of the same issues.  They seem to have fixed my account this morning.  Whatever was wrong must have been more generalized than just trying extended, causing the trouble.  Otherwise my account would not have been effected.</p><p>Whoever fixed me.....Thanks, I hope if others are still having trouble, they get helped soon.</p><p>My frustration was in trying to find help, an answer, any answer. </p>

[Dethdlr]

<p><cite>Polladyn wrote:</cite></p><blockquote><p>I just want to point out that everyone is assuming this was because someone went into, or tried eq2x, I did not, didn't load it didn't try it, and I had many of the same issues.   </p></blockquote><p>Very true.  I have zero proof that EQ2X had anything to do with my problems.  All I have to go off of is what I saw:</p><p><ul><li>Was logged onto EQ2Live and everything was fine.</li><li>Logged out and logged into EQ2X for about 10 minutes.</li><li>Logged out and logged into EQ2Live and the account was hosed.</li></ul><div>It's a bit troubling that it happened to you without doing anything with EQ2X.  If we knew EQ2X caused it, we could just avoid EQ2X until they fix the bug.  If that's not what's doing it, we may just be waiting around with crossed fingers hoping it doesn't happen again. <img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" /> </div></p>

[Nakaru-Nitepaw]

<p>The only thing i have to prove that it was EQ2X that did this to me is that i created a erudite warden on EQ2X prior to purchasing the ratonga race pack. On the erudite i had full access to all of my /claim items from live. Then after buying the race pack, i created a ratonga warden, then deleted the erudite warden. Once i loaded into the ratonga, i accessed /claim to find there was only the stuff available from the 3 adventure packs. Everything thing else was gone. I assumed it was because of buying the race pack, or somehow this random thing thats happening to everyone else responding to this topic happened to me conveniently at the same time i bought the race pack.</p><p>BTW I spent 10 hours yesterday recreating a new version of my main toon from AB "Eschia" on EQ2X, the ratonga thats in my signature below. I didn't wanna move my main character because i'm in a raiding alliance so i just made a new ratonga warden instead and named it Eschia. So far shes level 19. Once this conundrum is over if anyone wants to group with her just friend me and catch me when i'm online, then hit me up. <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /></p>

[MyleeSilverwings]

<p>Well some things are fixed, but many many things are still missing on my Live account.  They are still showing in my Extended account.</p><p>I am sending Zoltaroth a PM, and also updating my unresolved petition.</p>

[Nakaru-Nitepaw]

<p>It's kind of weird for me becuase i can access all of the expansion zones. I zoned around from sundered fronteir, to barron sky, to ykesha, and was never stropped by a "you cannot enter this area" message, yet i'm not entitled to them anymore, as you can see below. And now i have no vodka or cake to make me faster and healthier lol. I hope i didn't lose my antonia bayle statue, my burynai, or house plant from my house, since i'm not entitled to that anymore. But you notice how it says "Race pack 5"? It's not supposed to say that for EQ2 Live. Since it wasn't for this version of the game.</p><ul><li>Entitlement: Extra Character Slots (Station Access)</li><li>Entitlement: Sentinel's Fate</li><li>Entitlement: The Bloodline Chronicles</li><li>Entitlement: The Fallen Dynasty</li><li>Entitlement: The Splitpaw Saga</li><li>In-Game Item: 1 Day Vet Reward</li><li>In-Game Item: 1095 Day Vet Reward</li><li>In-Game Item: 1461 Day Vet Reward</li><li>In-Game Item: 182 Day Vet Reward</li><li>In-Game Item: 30 Day Vet Reward</li><li>In-Game Item: 365 Day Vet Reward</li><li>In-Game Item: 547 Day Vet Reward</li><li>In-Game Item: 7 Day Vet Reward</li><li>In-Game Item: 730 Day Vet Reward</li><li>In-Game Item: 90 Day Vet Reward</li><li>In-Game Item: Battlegrounds Warrior of Chaos Statue</li><li>In-Game Item: Cloak of Pie</li><li>In-Game Item: Community Pillowfight</li><li>In-Game Item: Dressmakers Trainer</li><li>In-Game Item: EQII Five Year Veteran Rewards</li><li>In-Game Item: EQII Six Year Veteran Rewards</li><li>In-Game Item: Guarding of the Learned Armor</li><li>In-Game Item: Guarding of the Reasoned Armor</li><li>In-Game Item: Mysterious Shard</li><li>In-Game Item: Potion of Deflation</li><li>In-Game Item: Ring of T'Haen</li><li>In-Game Item: Spider Illusion</li><li>In-Game Item: Wall Picture #2</li><li>In-Game Item: Assassin Master's Cloak</li><li>In-Game Item: Painting: Malevolence</li><li>In-Game Item: Painting: Sporali Harvester</li><li>In-Game Item: Tapestry of the Arachnid</li><li>LON: The Fall of Erudin Scenario</li><li>Race Pack 5</li></ul>

[Ciara52]

<p>I went over to EQ2x today and came back to only 7 toons on live.  Now before anyone points to the obvious lol  I have and do pay for station access.   I had 12 all day today until I went to eq2x.  I sent a pm  and I even checked my sub information in case old age was really taking a toll  <img src="/smilies/283a16da79f3aa23fe1025c96295f04f.gif" border="0" alt="SMILEY" />    </p><p>Hope you can bring the wayward toons back home soon   ty  <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /> </p>

[MyleeSilverwings]

<p>Kahrissa, that is only one of the many things that happened to me.  Be sure you also check to see if you can zone into Sundered Frontier, and other expansion zones.  Also, be sure to check the AA's on the remaining 7 toons.  Mine were all reset.</p>

[Ciara52]

<p>AA's are ok on Kahrissa at least and I was able to go to Gfay and Sundered frontier.   </p><p>This sure is messy programming <img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" /></p>

[Dethdlr]

<p><cite>Eschia@Antonia Bayle wrote:</cite></p><blockquote><p>It's kind of weird for me becuase i can access all of the expansion zones. I zoned around from sundered fronteir, to barron sky, to ykesha, and was never stropped by a "you cannot enter this area" message, yet i'm not entitled to them anymore, as you can see below. And now i have no vodka or cake to make me faster and healthier lol. I hope i didn't lose my antonia bayle statue, my burynai, or house plant from my house, since i'm not entitled to that anymore. But you notice how it says "Race pack 5"? It's not supposed to say that for EQ2 Live. Since it wasn't for this version of the game.</p><ul><li>Entitlement: Extra Character Slots (Station Access)</li><li><strong><span style="color: #ff6600;">Entitlement: Sentinel's Fate</span></strong></li><li>Entitlement: The Bloodline Chronicles</li><li>Entitlement: The Fallen Dynasty</li><li>Entitlement: The Splitpaw Saga</li><li>In-Game Item: 1 Day Vet Reward</li><li>In-Game Item: 1095 Day Vet Reward</li><li>In-Game Item: 1461 Day Vet Reward</li><li>In-Game Item: 182 Day Vet Reward</li><li>In-Game Item: 30 Day Vet Reward</li><li>In-Game Item: 365 Day Vet Reward</li><li>In-Game Item: 547 Day Vet Reward</li><li>In-Game Item: 7 Day Vet Reward</li><li>In-Game Item: 730 Day Vet Reward</li><li>In-Game Item: 90 Day Vet Reward</li><li>In-Game Item: Battlegrounds Warrior of Chaos Statue</li><li>In-Game Item: Cloak of Pie</li><li>In-Game Item: Community Pillowfight</li><li>In-Game Item: Dressmakers Trainer</li><li>In-Game Item: EQII Five Year Veteran Rewards</li><li>In-Game Item: EQII Six Year Veteran Rewards</li><li>In-Game Item: Guarding of the Learned Armor</li><li>In-Game Item: Guarding of the Reasoned Armor</li><li>In-Game Item: Mysterious Shard</li><li>In-Game Item: Potion of Deflation</li><li>In-Game Item: Ring of T'Haen</li><li>In-Game Item: Spider Illusion</li><li>In-Game Item: Wall Picture #2</li><li>In-Game Item: Assassin Master's Cloak</li><li>In-Game Item: Painting: Malevolence</li><li>In-Game Item: Painting: Sporali Harvester</li><li>In-Game Item: Tapestry of the Arachnid</li><li>LON: The Fall of Erudin Scenario</li><li>Race Pack 5</li></ul></blockquote><p>That looks pretty close to what mine looks like now.  I'm pretty sure that SF gives you everything prior to SF so that's probably why you're able to go everywhere.</p>

[Nakaru-Nitepaw]

<p><cite>Dethdlr@Kithicor wrote:</cite></p><blockquote><p>I'm pretty sure that SF gives you everything prior to SF so that's probably why you're able to go everywhere.</p></blockquote><p>Nope. I don't have any of the preorder items from the previous expansions. No house plant, no clockwork, no monkey, no badger guy, no statue, or anything that came with the previous expansions. They arent even showing up in the already claimed section either. I have looked everywhere.</p><p>Update: I got an answer to my support ticket. They noticed i lost stuff and are relaying it to superiors who will look into it. Hopefully they will do the same for everyone else. I am at least thankful i didn't lose sentinel's fate, because i need that for raiding. lol</p>

[Te'ana]

<p>My account is messed up too. I wish I had seen this post before creating a Beta toon <img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" /></p>

[Ciara52]

<p>Has anyone received an answer or had their accounts corrected yet?  </p><p>I still have missing characters.</p>

[Te'ana]

<p>Mine is still strange. I am missing several items that I know about and who knows what that I won't know about until much later. I know that my vodka and cake are gone along with my Pot of Gold. I am just too disorganized to know if anything else is gone. At least I still have my toons and Xpacs, although I no longer see the items I recieved for any xpac purchase other than SF.</p>

[Nakaru-Nitepaw]

<p>No fix for me yet and i got a raid in 1 hour but at least they gave me access to the places i'm going...</p>

[Slip]

<p>Yes, I PMed Zoltaroth and my account was fixed the same day.</p><p>Thank you Zoltaroth for your quick response. We've also received some very kind and thoughtful emails from the Devs here. I'd like to let everyone know, that it may seem like they don't care but based on the replies and emails my family has received, they really do.</p><p>I'm extremely impressed. Many thanks!</p>

[Te'ana]

<p>No change to my account yet.</p>

[Ischtap]

<p>I sent a PM 2 days ago, but did not post on the forums - I am still stuck with only 7 characters despite fully paid Station Access.</p><p>I updated my /petition after a suggestion that did not work out - that was over 30 hours ago, status is now 'Waiting for a GM'.</p><p>I know there has been a weekend, but I am not a happy customer at the moment.</p>

[Stormflint]

<p><cite>Ischtap wrote:</cite></p><blockquote><p>I sent a PM 2 days ago, but did not post on the forums - I am still stuck with only 7 characters despite fully paid Station Access.</p><p>I updated my /petition after a suggestion that did not work out - that was over 30 hours ago, status is now 'Waiting for a GM'.</p><p>I know there has been a weekend, but I am not a happy customer at the moment.</p></blockquote><p>With SA, we automatically get "Gold" level on EQ2X, which only allows 7 character slots. The extra 5 slots that you get wiht SA is for EQ2Live only, not EQ2X.</p>

[Niffa]

<p><cite>Stormflint@Mistmoore wrote:</cite></p><blockquote><p><cite>Ischtap wrote:</cite></p><blockquote><p>I sent a PM 2 days ago, but did not post on the forums - I am still stuck with only 7 characters despite fully paid Station Access.</p><p>I updated my /petition after a suggestion that did not work out - that was over 30 hours ago, status is now 'Waiting for a GM'.</p><p>I know there has been a weekend, but I am not a happy customer at the moment.</p></blockquote><p>With SA, we automatically get "Gold" level on EQ2X, which only allows 7 character slots. The extra 5 slots that you get wiht SA is for EQ2Live only, not EQ2X.</p></blockquote><p>He knows that , what he is saying is after he logged into EQ2 extended , he then went back and logged into EQ2 live , he now only has access to 7 of his 12 characters on EQ2 live with his Station Access account.</p><p>He has now only 7 available character slots showing on EQ2 live, even though he has been a paid up subscriber to Station Access since November 2004 and the account holds i believe 12 lev 90 crafters <img src="/smilies/69934afc394145350659cd7add244ca9.gif" border="0" alt="SMILEY" /> he is a Crafting nut <img src="/smilies/69934afc394145350659cd7add244ca9.gif" border="0" alt="SMILEY" /> and has a second account with even more Crafters and extremely helpful and nice bloke.</p><p>Plus some people, like me, are waiting for him to get his account sorted as we need his services on some of the crafters he cant access :p</p>

[Stormflint]

<p><cite>Niffa@Splitpaw wrote:</cite></p><blockquote><p><cite>Stormflint@Mistmoore wrote:</cite></p><blockquote><p><cite>Ischtap wrote:</cite></p><blockquote><p>I sent a PM 2 days ago, but did not post on the forums - I am still stuck with only 7 characters despite fully paid Station Access.</p><p>I updated my /petition after a suggestion that did not work out - that was over 30 hours ago, status is now 'Waiting for a GM'.</p><p>I know there has been a weekend, but I am not a happy customer at the moment.</p></blockquote><p>With SA, we automatically get "Gold" level on EQ2X, which only allows 7 character slots. The extra 5 slots that you get wiht SA is for EQ2Live only, not EQ2X.</p></blockquote><p>He knows that , what he is saying is after he logged into EQ2 extended , he then went back and logged into EQ2 live , he now only has access to 7 of his 12 characters on EQ2 live with his Station Access account.</p><p>He has now only 7 available character slots showing on EQ2 live, even though he has been a paid up subscriber to Station Access since November 2004 and the account holds i believe 12 lev 90 crafters <img src="/eq2/images/smilies/69934afc394145350659cd7add244ca9.gif" border="0" /> he is a Crafting nut <img src="/eq2/images/smilies/69934afc394145350659cd7add244ca9.gif" border="0" /> and has a second account with even more Crafters and extremely helpful and nice bloke.</p><p>Plus some people, like me, are waiting for him to get his account sorted as we need his services on some of the crafters he cant access :p</p></blockquote><p>Noted. Sorry about my misunderstanding.</p>

[Ciara52]

<p><cite>Ischtap wrote:</cite></p><blockquote><p>I sent a PM 2 days ago, but did not post on the forums - I am still stuck with only 7 characters despite fully paid Station Access.</p><p>I updated my /petition after a suggestion that did not work out - that was over 30 hours ago, status is now 'Waiting for a GM'.</p><p>I know there has been a weekend, but I am not a happy customer at the moment.</p></blockquote><p>Sent a pm and it was suggested I contact CS.  So I sent in a request today for help.  No answer yet as I would guess they are very busy.  Hope to get them all back soon.  Maybe get a station access credit lol  jk  not likely  <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" />  </p>

[Nakaru-Nitepaw]

<p><cite>Stormflint@Mistmoore wrote:</cite></p><blockquote><p>Noted. Sorry about my misunderstanding.</p></blockquote><p>A lot of people keep having this same misunderstanding. They think we are talking about what happens when we attempt to log into EQ2X when it's really EQ2Live. However I believe the problem originated from trying to access EQ2X or buy something on SC for it, that messed up our EQ2Live accounts. Ah the joys of beta testing.... The lesson i learned is never buy anything from station cash if its in beta. Even if they claim your beta character will persist into release. So once this is fixed, i'm uninstalling EQ2X until it's released and spent some time on the market. To me this is even worse then when they released battlegrounds too early and people lost their characters and had to have them retrieved from the database.</p>

[Seffrid]

<p>Well, Smoke did say that they'd find a way of keeping the population up on the Live servers. I guess screwing up your account if you try and move across to the EQ2X server is their way of telling the Live players to stay where they are <img src="/eq2/images/smilies/97ada74b88049a6d50a6ed40898a03d7.gif" border="0" />!</p><p>On a more serious note, I hope you guys having trouble get it sorted quickly. Having problems on the game you're beta testing is one thing, having those problems impact elsewhere is another matter altogether and just adds to the negative publicity about this whole exercise at a time when SOE really need something to go right.</p>

[Niffa]

<p><cite>Seffrid wrote:</cite></p><blockquote><p>Well, Smoke did say that they'd find a way of keeping the population up on the Live servers. I guess screwing up your account if you try and move across to the EQ2X server is their way of telling the Live players to stay where they are <img src="/eq2/images/smilies/97ada74b88049a6d50a6ed40898a03d7.gif" border="0" />!</p><p>On a more serious note, I hope you guys having trouble get it sorted quickly. Having problems on the game you're beta testing is one thing, having those problems impact elsewhere is another matter altogether and just adds to the negative publicity about this whole exercise at a time when SOE really need something to go right.</p></blockquote><p>TBH i feel guilty as its probably my fault that poor Ischtap above is having the problem, he didnt really have any interest in EQ2 extended, but I told him to go take a quick look as i had made a couple of characters over there.</p><p>Then when the poor fellow logged back into EQ2 live he had lost access to 5 of his 12 characters ... sigh <img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" /></p>

[Dethdlr]

<p><cite>Eschia@Antonia Bayle wrote:</cite></p><blockquote><p><cite>Dethdlr@Kithicor wrote:</cite></p><blockquote><p>I'm pretty sure that SF gives you everything prior to SF so that's probably <span style="font-size: small;"><span style="color: #ff6600;"><strong>why you're able to</strong></span> <span style="color: #ff6600;"><strong>go everywhere</strong></span></span>.</p></blockquote><p>Nope. I don't have any of the preorder items from the previous expansions. No house plant, no clockwork, no monkey, no badger guy, no statue, or anything that came with the previous expansions. They arent even showing up in the already claimed section either. I have looked everywhere.</p><p>Update: I got an answer to my support ticket. They noticed i lost stuff and are relaying it to superiors who will look into it. Hopefully they will do the same for everyone else. I am at least thankful i didn't lose sentinel's fate, because i need that for raiding. lol</p></blockquote><p>I was answering this part of your original post:</p><p><cite>Eschia@Antonia Bayle wrote:</cite></p><blockquote>It's kind of weird for me becuase <strong><span style="color: #ff6600; font-size: small;">i can access all of the expansion zones</span></strong>. I zoned around from sundered fronteir, to barron sky, to ykesha, and was never stropped by a "you cannot enter this area" message, <span style="color: #ff6600; font-size: small;"><strong>yet i'm not entitled to them anymore</strong></span>, as you can see below.</blockquote><p>They closed my original petition without adding everything back so I just opened another one that included a list of everything that's missing.  Hopefully they'll get it straightened out soon.  At least it's not keeping me from playing, just keeps me from claiming things I'm entitled to.</p>

[Nakaru-Nitepaw]

<p><cite>Dethdlr@Kithicor wrote:</cite></p><blockquote><p><cite>Eschia@Antonia Bayle wrote:</cite></p><blockquote><p><cite>Dethdlr@Kithicor wrote:</cite></p><blockquote><p>I'm pretty sure that SF gives you everything prior to SF so that's probably <span style="font-size: small;"><span style="color: #ff6600;"><strong>why you're able to</strong></span> <span style="color: #ff6600;"><strong>go everywhere</strong></span></span>.</p></blockquote></blockquote><p>I was answering this part of your original post</p></blockquote><p>Ah ok i misunderstood the first time i guess. I didn't think TSF gave you access to zones from older expansions. I know it's a all in 1 pack but i figured it had to give you the entitlements to the older expansions with it in order for you to have access to those packs. I guess either i was wrong, or a GM flipped them on manually. Either way i'm still able to raid, thank goodness. It just sorta feels like whoever is running the databases crossed a wire or something.</p>

[Te'ana]

<p>All I did was log onto EQ2X and create a toon. I didn't do any quests or purchase anything. I was there about two minutes, so my account was less damaged than some here. I lost a few things such as my vodka and cake, and anything else claimable other than LON some items.</p><p>Apparently, depending on what you do with EQ2X, it will override various account data. I am NOT going back over there to test stuff until this is fixed for good.</p>

[Ciara52]

<p>Well I made two chars and went in the mushroom rings on EQ2x  I see one unicorn is gone on live. Guess it was over ridden by the one on EQ2x.   No biggie so I walk on one toon until the 20th next month.  But now I wonder what am I really missing besides my toons.  <img src="/eq2/images/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" />   I personally think it should all be rolled back to before this huge mess and ugly animation.  But that's just my feelings.  Other then that I sure hope someone finds a solution soon.</p><p>I'm not going back either.  I only went there because I thought it had been fixed from what I had read here earlier on.</p>

[Te'ana]

<p>My account seems back to normal now. Thanks for fixing it <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /></p>

[Ischtap]

<p>Thanks Niffa for making my post about missing characters more clear while I went and had some sleep.</p><p>Now it is a new morning for me, and I still don't have the missing characters back. <img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" /></p>

[Tigress]

<p>i belong to this group of those who were downgraded after playing eq2x.</p>

[Tigress]

<p><cite>Exodicus@Butcherblock wrote:</cite></p><blockquote><p>This issue should have been resolved overall, not on a ticket by ticket basis.</p></blockquote><p>i agree bc if they don't do an overall fix, it will keep happening.  (and perhaps some ppl wont send in tickets.)</p>

[Nakaru-Nitepaw]

<p>I checked after my raid last night and i got all my /claim items back. Thank you to those who fixed it. They apparently did keep a record of my old entitlements too, because the same amount of vodkas and cakes are claimed as before. <img src="/smilies/69934afc394145350659cd7add244ca9.gif" border="0" alt="SMILEY" /></p><p>But yea since i don't know if the cause of the problem is resolved yet, i'm just gonna stay off EQ2X until it's no longer in beta. What a terrible thing to suffer just to make a toon so that when i get my friends to start playing EQ2X i could have a toon to play it with them. I sure hope the bug gets fixed, or has been already.</p>

[Ciara52]

<p>grats to all that got the issue resolved  <img src="/eq2/images/smilies/283a16da79f3aa23fe1025c96295f04f.gif" border="0" /> </p><p>Still no answer on my ticket  <img src="/eq2/images/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" />    Does it usually take a long time?  Or is it just because it's chaotic right now.</p><p>Well hope I get my toons back soon or at least change me back to 15 a month until it's fixed lol.  </p>

[Nakaru-Nitepaw]

<p><cite>Ciara52 wrote:</cite></p><blockquote><p>grats to all that got the issue resolved  <img src="/eq2/images/smilies/283a16da79f3aa23fe1025c96295f04f.gif" border="0" /> </p><p>Still no answer on my ticket  <img src="/eq2/images/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" />    Does it usually take a long time?  Or is it just because it's chaotic right now.</p><p>Well hope I get my toons back soon or at least change me back to 15 a month until it's fixed lol.  </p></blockquote><p>I hope you contacted the redname who posted on this topic before. They helped my case. I'm not sure how long it will take. It took them around 3 days to fix me, but they responded to the ticket around 24 hours. I also need to thank Deth for making that article on eq2wired. If not for that i probably would not know it effected me on eq2live till a week later lol.</p>

[Shareana]

<p>If you have been paying $29.99 a month and still have acess to only 7 characters, be sure to add that into your ticket as something is wrong with that.</p>

[Ciara52]

<p><cite>Shareana wrote:</cite></p><blockquote><p>If you have been paying $29.99 a month and still have acess to only 7 characters, be sure to add that into your ticket as something is wrong with that.</p></blockquote><p>I did and I also attached a copy of my sub page that shows "Station Access  Active"  <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" />  </p><p>So maybe tomorrow I hope  <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" />   For now they are all back because of the other issue but that's only a week. </p><p>I did pm the red name here and was told to contact CS which I did  <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" />  </p><p>Wish me luck!</p>

[Ischtap]

<p>I finally got my missing characters back this morning (after 3 days).</p><p>Maybe I should not just have asked for the characters back, but also for a chance to actually play them. As it happens, they are all on Splitpaw - which along with Runnyeye has been locked now for over 9 hours.</p><p>The last information was that the servers would likely be back around 2 am PST. It is now past 6 am PST with no further information.</p><p>edit: I just cancelled the subscription for my second account, paying for non-service on one account is bad enough.</p>

[TSR-JamisonW]

<p>I suspect they must have fixed something with the missing characters yesterday.  Ciara52, I just logged into your account and saw 11 characters at character select.  Who is still having issues right now?By the way, it's always best to post threads like this in the Tech/Billing section, even if you think it's a game bug and not a local problem.  This is not a section that I monitor regularly.  Anyone can PM me any time with questions/problems, but at the very least I could have kept in touch with you had I known.</p>

[Ciara52]

<p><cite>TSR-JamisonW wrote:</cite></p><blockquote><p>I suspect they must have fixed something with the missing characters yesterday.  Ciara52, I just logged into your account and saw 11 characters at character select.  Who is still having issues right now?By the way, it's always best to post threads like this in the Tech/Billing section, even if you think it's a game bug and not a local problem.  This is not a section that I monitor regularly.  Anyone can PM me any time with questions/problems, but at the very least I could have kept in touch with you had I known.</p></blockquote><p>Thank you!  <img src="/smilies/283a16da79f3aa23fe1025c96295f04f.gif" border="0" alt="SMILEY" />   I also got your email.  I sent an answer with a couple questions. </p><p> I do appreciate you checking. <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /> </p>

[Ciara52]

<p>oops  sorry   </p>

[Dethdlr]

<p><cite>TSR-JamisonW wrote:</cite></p><blockquote><p>I suspect they must have fixed something with the missing characters yesterday.  Ciara52, I just logged into your account and saw 11 characters at character select.  Who is still having issues right now?By the way, it's always best to post threads like this in the Tech/Billing section, even if you think it's a game bug and not a local problem.  This is not a section that I monitor regularly.  Anyone can PM me any time with questions/problems, but at the very least I could have kept in touch with you had I known.</p></blockquote><p>Thanks a bunch for post over here.  Do you have any word on whether or not the actual CAUSE of this problem has been fixed?  You guys are cleaning up the aftermath but does the bug still exist?  I haven't seen anything posted about that from anyone.  As it stands, I'm not going near EQ2X until I hear whether or not I'm risking having my account messed up again.</p><p>Thanks again!</p>

[Nakaru-Nitepaw]

<p>Great work then. I'm still staying away from EQ2X for awhile though. For all i know this could be a repeating issue and i'd have to ask for a fix all over again. <img src="/smilies/69934afc394145350659cd7add244ca9.gif" border="0" alt="SMILEY" /></p>

[Ischtap]

<p><cite>TSR-JamisonW wrote:</cite></p><blockquote><p>....By the way, it's always best to post threads like this in the Tech/Billing section, even if you think it's a game bug and not a local problem.  This is not a section that I monitor regularly.  Anyone can PM me any time with questions/problems, but at the very least I could have kept in touch with you had I known.</p></blockquote><p>There were a couple of threads on the Account support page (as it looked like an account related problem), but those got locked by a moderator and we got directed to post in this thread. Maybe you should also let the the moderators know what post belongs into which forum.</p>

[Shareana]

<p>That would be me since this thread was QUITE active by the time that I had seen it, I thought it best to keep it here.  I did PM the TSR in case he did not see it as well <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /></p><p>Just remember that normally server/account issues should be in the tech support area <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /></p>

[MyleeSilverwings]

<p>I also got all my items, expansions and missing characters back ... thanks to the very hard work of Zoltaroth /bow ... and unknown others.</p><p>The only thing still amiss is on the 5 characters that went missing.  All of their AA trees were wiped out.  The points are still available, but they are at the top, rather than in the assigned trees.</p><p>The response on that from my original petition: file another petition /boggle!</p><p>So, I just bit the bullet, fixed myself a nice cold iced tea, plugged in my iPod to listen to some tunes, and went about resetting the AA's myself.</p><p>Thanks to all for all of their help!  I hope someday to check out EQ2 Extended again, but for sure not now!</p>

[Shareana]

<p>I am glad that "most" of it worked out.  The last that I saw from TSR Jamison was that they were looking into why this happened.  Hopefully they wuill have it fixed by the 31st <img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" /></p>

[Ischtap]

<p>In my frustration about the way us players on the european servers repeatedly get ignored, I forgot to thank all the people who worked hard to restore things back to normal. Thank you.</p>

[Felinu]

<p>Do you guys have any idea what's causing the issues with SA accounts?  And/or an ETA on a fix?  Losing 5 character slots is not fun... <img src="/eq2/images/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" /></p><p>(Thank you again for fixing the adventure pack issue I was having, Jamison)</p><p><span style="color: #cc99ff;">Edit:  I'm fixed now, thank you again! <img src="/eq2/images/smilies/69934afc394145350659cd7add244ca9.gif" border="0" />  Still kind of worried about logging into X again though...</span></p>

[Alliera]

<p>friday 8/27/2010 login in eq 2 extended went boom, to everyone they said its fixed but now once again my 3 SA access accounts 29.99 have lost gold status in eq 2 extended so we cant play till fixed help someone in red please.</p>

[Flidaisy]

<p>Apparently I'm now having this issue too.  Tried to log in this morning and it said I didn't have a subscription.  Figured my credit card must have denied the monthly charge so went to change credit cards.  It says I don't have Sentinal's Fate (I've had it since it came out), doesn't give me the option to pay my usual $29.95 monthly fee (only offers $14.95 and 3 month + options).</p><p>I've never tried EQ2 extended, or any betas related to that.  I haven't done anything to my account or tried anything new lately.</p><p>I'm going to PM Zoltarath as he posted on page 1 to do for those of us having a problem.  Just wanted to make you guys aware you're still having problems!</p><p>Thanks.</p>

[TSR-JamisonW]

<p><cite>Flidaisy wrote:</cite></p><blockquote><p>Apparently I'm now having this issue too.  Tried to log in this morning and it said I didn't have a subscription.  Figured my credit card must have denied the monthly charge so went to change credit cards.  It says I don't have Sentinal's Fate (I've had it since it came out), doesn't give me the option to pay my usual $29.95 monthly fee (only offers $14.95 and 3 month + options).</p><p>I've never tried EQ2 extended, or any betas related to that.  I haven't done anything to my account or tried anything new lately.</p><p>I'm going to PM Zoltarath as he posted on page 1 to do for those of us having a problem.  Just wanted to make you guys aware you're still having problems!</p><p>Thanks.</p></blockquote><p>Are you referring to this account you're typing this from?  Everything looks nice and tidy here.  If it's a different account, please PM me the name and I'll check it out if you still need help.</p>

[Nakaru-Nitepaw]

<p>I've still yet to hear any word on rather the bug that causes station access accounts to lose all of their entitlements has been caught and hammered out yet. Can i get news about this please? I'm wanting to try eq2x again but scared this will happen again if i do.</p>