Log-In Issues - August 15, 2010

[Amnerys]

<p>Hi everyone! I'm seeing reports of log-in issues, particularly from those using the Streaming Client. I've got an email in to our ops team to see what's going on.</p><p>I'll report back as soon as I hear something.</p>

[Amnerys]

<p><div><p>According to Technical Support, they have just a handful of tickets from folks reporting the issue, and all servers are up and populated. So, it's not a game server issue, sounds like possibly an odd glitch with log-in (session) servers. There's a ticket in the system so I'll keep an eye out for further correspondence from the Ops team.</p><p>Thanks for your patience everyone. I'm really sorry for the inconvenience.</p></div></p>

[Rothgar]

<p>Here's what I did to log in since I have the streaming client and getting the same login error messages.</p><p>Edit your eq2_default.ini file and add this line.</p><p>cl_resource_address <a href="http://eq2.patch.station.sony.com/patch/eq2/assets/live" target="_blank" rel="nofollow">http://eq2.patch.station.sony.com/p...eq2/assets/live</a></p><p>Save the file and then run EverQuest2.exe directly, bypassing the patcher. </p>

[Rothgar]

<p>The forums seem to be converting the web address into a link and truncating the name down.  Be sure you type in the full URL.</p><p><span ><pre>cl_resource_address <a href="http://eq2.patch.station.sony.com/patch/eq2/assets/live" target="_blank" rel="nofollow">http://eq2.patch.station.sony.com/p...eq2/assets/live</a></pre></span></p>

[Amnerys]

<p>For those having issues, we're using a player-posted thread for discussion: <span style="font-family: verdana, arial, helvetica, sans-serif; font-size: 11px; color: #403c56; font-weight: bold; -webkit-border-horizontal-spacing: 1px; -webkit-border-vertical-spacing: 1px;"><a href="http://forums.station.sony.com/eq2/posts/list.m?topic_id=484532">Logon server down? timeouts or psw errors -unable to login to splitpaw</a></span></p>

[Amnerys]

<p>The issue seems to be resolved. If you have any further problems, please be sure to submit a Tech Support ticket.</p><p><p>You can contact Tech Support by phone or live chat (during available hours) or enter a ticket online: <a href="http://help.station.sony.com/cgi-bin/soe.cfg/php/enduser/std_adp.php?p_faqid=10404" target="_blank">http://help.station.sony.com/cgi-bi...p?p_faqid=10404</a></p><p>Enter a ticket by logging into your Station account webpage, then clicking on the Open a Support Ticket tab.</p></p>