odd issue going on with my game card??

[jl20102010]

<p>I am at my final 14th day of the free trial period, I am having fun so I decided to go to Best Buy and get a 30 prepaid card.</p><p>The problem is when I go to activate the card I get the following Error message:</p><p><strong>You are unable to consume this Activation Code due to the status of your account. Please contact Technical Support. </strong></p><p>My account appears to fine!?  If anyone can help me with this, or give some direction I would greatly appreciate it. </p><p>Thank you.</p><p>Vincetta</p>

[TSR-DanielH]

<p>Greetings,</p><p>How did you start the trial?  That error usually only occurs if you use a buddy key to start a trial or if your account is currently suspended/banned.  You may want to contact our support line through phone or chat so that we can see what is going on with your account.  The following link has our contact information:</p><p><a href="http://help.station.sony.com/cgi-bin/soe.cfg/php/enduser/std_adp.php?p_faqid=10404" target="_blank" rel="nofollow">http://help.station.sony.com/cgi-bi...p?p_faqid=10404</a></p>

[jl20102010]

<p>I started the account by buying Sentinel's Fate at Best Buy on the 6th of May, the same day I bought my new Laptop.  I wanted to try the game out because Im so sick of wow.  It was a nice change of pace.  I looked up the trouble shooting and all I could find was that people were using the wrong activation code, the one on the box instead of the one on the book or cd.  That didnt pertain to me.  Okay I will contact you guys via the phone than. </p>

[TSR-DanielH]

<p><cite>jl20102010 wrote:</cite></p><blockquote><p>I started the account by buying Sentinel's Fate at Best Buy on the 6th of May, the same day I bought my new Laptop.  I wanted to try the game out because Im so sick of wow.  It was a nice change of pace.  I looked up the trouble shooting and all I could find was that people were using the wrong activation code, the one on the box instead of the one on the book or cd.  That didnt pertain to me.  Okay I will contact you guys via the phone than. </p></blockquote><p>It sounds like you entered the wrong game key when registering the game.  In the box there should be both a buddy key(14 day trial with the base game) and the Sentinel's Fate key(full game with 30 days of free time).  Check the box and enter the other key.  That should get you going.</p>

[jl20102010]

<p>haha so I made the mistake that everyone else was making? That is comical.</p>

[jl20102010]

<p>Great Job, its all fixed!  Thank you so much<img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" />  Now I can go play lol.  Problem resolved and I didn't even need to call tech support!</p><p>Thanks,</p><p>Vin</p>

[TSR-DanielH]

<p><cite>jl20102010 wrote:</cite></p><blockquote><p>Great Job, its all fixed!  Thank you so much<img src="/eq2/images/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" />  Now I can go play lol.  Problem resolved and I didn't even need to call tech support!</p><p>Thanks,</p><p>Vin</p></blockquote><p>I'm glad we were able to get that sorted out.  Let us know if you need any help in the future.</p>