Game won't launch

[DarthDav]

<p>Every time I try to launch the game it asks me to agree to the TOS and then says download , I click on it and it goes back t the TOS again and reapeats over and over . I was playing earlyer but now it is doing this and not letting me get though if any one can help thank you !</p>

[Lagoth]

<p>Same issue here...</p>

[Kwah]

<p>Same here, using windows 7, works fine on the XP PC.</p>

[P0xmiles]

<p>Same problem, was working fine earlier today...</p>

[Shizune]

<p>Having the same issue, would be nice to see a red name post up here regarding this issue.</p>

[moterin]

<p>had this same problem, got a fix to work. have to right click your launch icon, properties, compatiability, then set it to run as windows xp service pack 2, worked for me, im running Windows 7 basic</p>

[P0xmiles]

<p><cite>moterin wrote:</cite></p><blockquote><p>had this same problem, got a fix to work. have to right click your launch icon, properties, compatiability, then set it to run as windows xp service pack 2, worked for me, im running Windows 7 basic</p></blockquote><p>Yup, that fixed it. Thanks so much.</p><p>No clue why I didn't try that myself..</p>

[EQCR]

<p>What if windows xp 2 is not an option?</p>

[Chris14]

<p>Windows 7 Ultimate 64bit here.</p><p>Worked last night no problem. Try to log on this morning and the same thing happens for me. Put in XP compatibility and it works fine but this is a little rediculous...</p>

[Chris14]

<p>Spoke too soon. That worked at first.... now it doesn't?</p>

[Anabeth]

<p>Same here.  Worked earlier, saw that the Runnyeye server was down and logged out.</p><p>Since then I can login fine in the launcher, but it comes straight up with the EULA window and then Download.  Clicking the download button would revert back to the EULA screen again and so on.</p><p>I did notice however when I went into options my game folder button had a greyed out "OPEN" even though the data is physically there.</p><p>I even thought the launcher was botched, so tried downloading and installing the Station Launcher.  And even after telling that in game preferences when my installation of EQ2 was, it still tried to redownload the whole 10gig of data.</p><p>And im using Windows XP SP3 from start to finish.</p>

[Zophrenia]

<p><cite>moterin wrote:</cite></p><blockquote><p>had this same problem, got a fix to work. have to right click your launch icon, properties, compatiability, then set it to run as windows xp service pack 2, worked for me, im running Windows 7 basic</p></blockquote><p>I did this and it worked for me. I never would have thought to do this, thank you sir!</p>

[P0xmiles]

<p>Was working last night with the win xp compatibility mode. This morning, even that fails.... Going to reboot to see if that fixes the problem.</p>

[neill1973]

<p>Well at least I am not the only one.  I was worried I would have to reinstall the game and that is a really long torturous process.</p>

[TSR-DanielH]

<p>Greetings,</p><p>It seems this is an issue with the streaming launcher at the moment.  We have contacted the appropriate people to get it corrected and I'll post an update as soon as I have more information.  In the meantime it is possible to work around the problem by using the station launcher to download, but that will download all of the files over again so it may not be the most appealing option.  Hopefully we'll have this corrected shortly.</p>

[buhao]

<p>Thanks<span><a></a> <span style="color: #000000; font-size: x-small;"><strong><span style="color: #ff0000;">TSR-DanielH</span></strong> <span style="color: #c0c0c0;">for the update on and nice to know the issue is being lookd into</span></span></span></p>

[wazzup]

<p>Still won't load.  This is getting ridiculous- there have been 3 problems with-in the past month with the streaming launcher.  Who is performing these updates without testing???</p><p>FIX IT</p>

[Phillyas]

<p>I'm still having problems logging in as well.  Any updates on the status?</p>

[Chris14]

<p>My launcher seems to be on and off working. I'm trying on a computer that does not have eq2 already as well and sometimes it can get past the EULA and will allow me to play... but... won't download any files until I get in game (usually it starts when you just leave the launcher up / downloads quicker that way too).</p>

[Phillyas]

<p>I will let it just run and hope to get in the game, I wish there was a way I could load the game another way but I bought it through Stream so I guess this buggy streaming client is all I got.  Wish they would fix it, seems like there is a problem every other week...</p>

[TSR-DanielH]

<p>Please keep in mind that this is just an issue with the streaming launcher at the moment.  The station launcher should still be functional.  It uses a different file structure, though, so it will require a redownload of the game.  If you have an event you want to access in game or don't want to wait for a fix then that's probably your best bet at the moment.  The following link contains the station launcher program if you want to use that for now:</p><p><a href="http://launcher.station.sony.com/" target="_blank" rel="nofollow">http://launcher.station.sony.com/</a></p>

[Phillyas]

<p>If I download that and start the long process of downloading EQII again, am I going to end up with 2 copies of it on my hard drive?  I don't want to use that much space for a game, sorry...</p>

[TSR-DanielH]

<p><cite>Phillyas wrote:</cite></p><blockquote><p>If I download that and start the long process of downloading EQII again, am I going to end up with 2 copies of it on my hard drive?  I don't want to use that much space for a game, sorry...</p></blockquote><p>If you installed it to the same folder that already contains the game then you'll only have one copy of the game, but then you'd have to do the same thing in reverse if you wanted to switch back to the streaming launcher once this issue has been resolved.</p>

[Alice]

<p>i downloaed the trial this morning and i hery a eq2 window and it frezzes atr that point with the soe logo i tried compadbilty mode. nothing.  i feel im lossing my trial days from this.  my brother swore by this game till the day he died.</p><p>Alice</p>

[Palidinaya]

<p>I don't understand why I have to install the game 3 times to be able to log in because SOE can't fix the problem. Why don't b oth launchers point to the same folder when checking files? Why are there so many different "copies" of the game and file structure? I am upset right now... I just redid my subscription after being gone for a year and I am regretting it because I can't play... How nice to see some things never change. I get told it is because I am running Windows 7... well guess what if my running the current OS is an issue then maybe I don't want to play this game. This is the same ole rant everyone else does whenever something goes wrong but guess what... it's a valid rant. Do we at the VERY LEAST get an ETA on when the issue will be fixed? Because quite honestly I don't think "We sent it to the right people to fix it and I will update as I have information available" is really unacceptable.</p>

[Palidinaya]

<p>yay downloading yet again 10 GB of games............</p>

[Cuchilla]

<p>Running on Windows 7. Was having the same issue. Thanks to the compatibility suggestion it's working fine now. Temporary fix.</p>

[Alice]

<p>im win vista ultamte 32bit.  the xp sp2 patch dont work for me</p>

[MarcosTheMad]

<p>This is insane. For as much as I and my wife love this game, I hate it in equal measure. I despise paying hard earned money for this game when I have so much trouble logging in.</p><p>Fix this problem, please. I have nearly reached my limit with SOE.</p>

[Alice]

<p>well i dowloaed the <a href="http://launcher.station.sony.com/" target="_blank" rel="nofollow">http://launcher.station.sony.com/</a> and now its downloading my tryal so heres to hoping.</p><p>Alice</p>

[Palidinaya]

<p>I ran the launcher in the compatibility mode and that didn't work for me. I am currently downloading the game on the station launcher and it better work............. if it doesn't then I guess I will be canceling my subscription again. It's rediculous.</p>

[MarcosTheMad]

<p>Forcing us to re-download is not acceptable. It is, in fact, once again, poor service from SOE. I swear if I didn't have so much time and effort invested, I would bail. </p>

[Palidinaya]

<p>I just hope after I finish REDOWNLOADING I don't have to take 2 hours and mess with my UI again......................... but... since I am redownloading the game... I guess I will have to.. Just great.  I should have made a copy of my UI file lol.</p><p>Its been awhile since we heard from TSR_Daniel...</p>

[Phillyas]

<p>This is absurd, I am not downloading the game.  I waited a few hours for them to fix a god [Removed for Content] launcher and it is still down.  ROLL IT BACK TO THE VERSION FROM LAST NIGHT.</p><p>Over and over again there are problems with launching the game.  This is absurdly aweful support.  You guys have had a full shift today to fix this one problem.  What kind of company is SOE?</p>

[MarcosTheMad]

<p>Grrr. I installed the Station Launcher to get up and running. It is 10 GB of data to download, and it is going to take all freaking night!</p><p>I am so freaking angry at SOE right now.</p><p>If, after all this, my UI setup is messed up by you guys again, I am going to freak out.</p><p>Wow, I need a drink. ~grin~</p><p>Really, tho, I am disappointed that I could not come home from a hard day at work and relax by killing some q's.</p>

[TSR-DanielH]

<p>If you download the game through the station launcher then you can transfer your UI/settings to the new install folder by moving the following files into it:</p><p>eq2_recent.inieq2_default.iniEverQuest2.exeeq2.ini As well as the character specific files, these will appear as such:Servername_CharacterName_EQ2_uisettings.iniSt ationname_characters.ini</p><p>Those files contains all the UI settings so copying them over will let you avoid setting your UI up from scratch.</p><p>Sadly, I still don't have an update regarding the problems with the streaming launcher.  I will immediately post any information I receive to keep everyone updated about this issue.</p>

[MarcosTheMad]

<p>Daniel, I appreciate that there is a work around solution, and that my UI should be ok. However, I paid to play, and that will not be happening for some time. And this is not the first time actions of SOE have kept me from enjoying the game.</p><p>I will have to wait hours for the installation process to complete. While that does not seem important to SOE, it is important to me, and to others who have in good faith paid for this service.</p><p>Oh well.</p>

[moterin]

<p>Just out of curiosity, are people with this problem only running Win 7, like myself? or different operating systems?</p>

[theBlackDragon]

<p><cite>moterin wrote:</cite></p><blockquote><p>Just out of curiosity, are people with this problem only running Win 7, like myself? or different operating systems?</p></blockquote><p>I have the same problem and I'm running Vista.</p>

[Zaganoth]

<p>I believe the error is not confined to vista/7 the bug is that it does not recognize the install directory.</p><p>My question is, has everyone installed to an alternate drive letter then c:/?</p>

[moterin]

<p>I'm on C</p>

[TSR-DanielH]

<p><cite>Zaganoth wrote:</cite></p><blockquote><p>I believe the error is not confined to vista/7 the bug is that it does not recognize the install directory.</p><p>My question is, has everyone installed to an alternate drive letter then c:/?</p></blockquote><p>I can confirm that it is happening to both Windows Vista and 7 at least.  I'm not sure about XP yet. </p><p>On my end I did not have this problem with the streaming launcher at first.  I completely uninstalled it from my computer and installed a fresh version and at that point I was able to recreate it.  It is currently installed to the following folder:</p><p>  C:ProgramDataSony Online EntertainmentInstalled GamesEverQuest II</p>

[moterin]

<p>So currently, the only reliable fix  is to completly reinstall the game via the streaming launcher? There has been no progress in fixing the old launcher, and save folks from reinstalling?</p>

[Zaganoth]

<p>I was able to start the Station Launcher, then about 2 gigs in, run the Streaming. I will mention that I made sure to scan and find my old install with the Station Launcher. It saved me about 6 gigs of download.</p>

[Alice]

<p>the other program worked thank god.  but i have to go do work on another game so cant make my carictor till after that</p>

[TSR-DanielH]

<p>I have just received a report that this has been fixed, and it seems to be working on my computer again.  If you were experiencing this issue then I would advise trying the streaming client once more.</p>

[moterin]

<p>What exact steps did you take, Zaganoth? And now your game fully runs after that?</p>

[theBlackDragon]

<p>So there's no way to get an existing install going again? I mean, seriously? No temporary workaround or anything?</p><p>Nothing seems to have changed for me, I still keep getting the EULA screen all the time.</p>

[Phillyas]

<p>It works for me now, only took them about 11 hours or so to figure it out.  Thanks so much SOE for the help- I really appreciate it.  Let me write a check out to you for the great support on your game launcher.</p><p>I'm going to celebrate the fact that the streaming client is working for a few more days, and will be back next week when it is down again to complain.  See you soon SOE.</p><p>(FYI this isn't directed at DanielH- he was courteous enough to give us updates and it was out of his control)</p>

[TSR-DanielH]

<p><cite>theBlackDragon wrote:</cite></p><blockquote><p>So there's no way to get an existing install going again? I mean, seriously? No temporary workaround or anything?</p><p>Nothing seems to have changed for me, I still keep getting the EULA screen all the time.</p></blockquote><p>Restart your computer and run it again.  Make sure to right click and select 'run as admin' if you're using vista/7.</p>

[moterin]

<p>Wow, heh yeah, thats did it. A pretty crazy simple fix ( well, least its working at the moment.)</p>

[theBlackDragon]

<p><cite>TSR-DanielH wrote:</cite></p><blockquote><p><cite>theBlackDragon wrote:</cite></p><blockquote><p>So there's no way to get an existing install going again? I mean, seriously? No temporary workaround or anything?</p><p>Nothing seems to have changed for me, I still keep getting the EULA screen all the time.</p></blockquote><p>Restart your computer and run it again.  Make sure to right click and select 'run as admin' if you're using vista/7.</p></blockquote><p>Thanks for the swift reply, after a reboot and switching back and forth between compatibility mode and regular mode it seems to have fixed itself.</p><p>Here's to hoping this is the last launcher issue we'll be seeing in a long time.</p>

[TSR-DanielH]

<p><cite>theBlackDragon wrote:</cite></p><blockquote><p>Here's to hoping this is the last launcher issue we'll be seeing in a long time.</p></blockquote><p>You and me both <img src="/eq2/images/smilies/e8a506dc4ad763aca51bec4ca7dc8560.gif" border="0" /></p>

[Alice]

<p>well my EQ2 lancher dont work but the Station Launcher dose.  so im relly confused. any advice???</p>

[Soletaken]

<p>OK, changed compatibility modes, ran it as administrator, removed it from the firewalls and still no luck.  The game will still not launch and I still get to accept the EULA as often as I like with no result.</p><p>Are you seriously trying to say that the only way to fix this is to download the entire game again?</p>

[Anabeth]

<p>Following up on my post on the first page.  I am still getting the issue and am using Windows XP</p><p>However I have found a way which doesnt involve compatibility modes or the use of the Station Launcher (I had installed it as mentioned in my first post, but was unwilling to install the whole game again)</p><p>Basically when the launcher loads up and you enter your details, the TOC will pop up, you accept and it goes to download.  Instead what I did was go to options and tell my region to go to US English (im using EU English to play) and then click download.  All small update will happen and then you can go back to options, alter Region back to EU English and the game will allow you to play.</p><p>I dont know if this can be done in reverse (so US players can change region to EU and then back again) but since I tried this method I am able to at least play.</p><p>Cant say im happy with this work around since Tuesday there was no trouble at all and I am STILL getting the issue although Tech has said its been fixed.</p>

[Alice]

<p>i know the frustration im just glad staion launcher works.  other wise id be angery but i still dont know why when i use game launcher it shoes the soe logon and sticks.</p><p>Alice</p>

[Innuendo_Mascot]

<p>I keep getting a message that says the station launchpad can't connect to the network.</p>

[TSR-DanielH]

<p><cite>Innuendo_Mascot wrote:</cite></p><blockquote><p>I keep getting a message that says the station launchpad can't connect to the network.</p></blockquote><p>That sounds like a different error than the one being discussed in this thread.  Are you using any type of firewall on that computer?  If so, it seems likely that the firewall is blocking one of the files used by the game.  Please open the exception list for your firewall and delete any entries that contain the words Everquest 2, EQ2, Launchpad, or Voiceservice.  Then rerun the patcher(right click an run as administrator if using Windows 7 or Vista).  Whenever prompted make sure to select 'allow'.  That should refresh the firewall entries and will correct the problem in most cases.  Let us know if the problem persists at that point.</p>

[Archemperor]

<p>Still having issue launching w/ Windows XP.  Same as everyone else, process runs, but game doesn't launch.  Please advise.</p>