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View Full Version : crashed from BG, missing all gear/bank stuff


avow
05-16-2010, 12:53 AM
<p>Finished game on Saturday, 7:45 ish in B.G. p.s.t. went to zone out. The screen went black then froze then crashed.  I logged back in and my only alt on this account was missing all gear, all loot boxes, everything in bank except shared bank, and was missing about a full day or one a.a. exp and some B.G. tokens.  I had full BG gear and uber stuff.  All my mounts are gone, boxes, stuff i collected over the years.   If someone wanted to rip me off they could have taken the 21 plat and other stuff in my shared bank but didn't.</p><p>I tried to use /petition and went to online help. i explained my situation.  I got a reference number and told i would receive an email. I need my alt restored to maybe Saturday, 7 p.m. pacific standard time.  Is this the proper procedure?</p>

Rothgar
05-16-2010, 06:03 AM
<p>Yes, using the /petition command is the right way to go about it.  Sorry you experienced a problem.  Customer Service can check the logs and should be able to restore you to a state prior to the issue. </p>