Everquest [Archive] - EQ2 Forum Archive @ EQ2Wire

05-06-2010, 05:39 PM

Hello!Just to make one thing clear, this topic is not about Everquest II, it's about the first game, I'll explain why.Recently, I read about this game and how well the developers made it available to everybody. I decided to try it out and downloaded the 14-day trial and installed it. I got very hyped and thought that it would be pretty awesome to play. Then I come to the server list, and... there's no servers in the list. I try the chat, no one's there, I try the tech chat, and I come to a blank web page that just says "No input file specified.".At this point, even though I was pretty annoyed by the fact that nothing worked, I thought "Well, I'll just go and check it online and it'll be fine". I go to the webpage, getting annoyed, yet again, by the fact that there's like four different official sites for the same game and I can't find anything. At last I find at Station.com a link to Everquest support, what happens when I click on Everquest? I get the following message:"This game is not supported in the selected language,please click here to return to the support homepage"Notice that my language was set to english, I even tried to change it and the same message appearedThis really made me [Removed for Content], what's wrong? Why doesn't anything work? What's up with this game and the fact that everything's broken? I didn't find anyone else having the same problem around the internet either. And that's not the end of it, seriously, I couldn't find ANY email adress on any of the sites which means that I couldn't ask anyone about the problems I had. This is why I found no other solution than to post the problems here.So my question to you guys are, why is everything messed up? Why can't I play the game?

Aurumn

05-06-2010, 06:34 PM

I received a similar error trying to get to the support page for Everquest. However, selecting the Knowledgebase link and doing a quick search turned up the info I am pasting below. I would suggest contacting phone support perhaps to speak to someone directly. <hr /><table cellspacing="0" width="100%"><tbody><tr><td>Question</td></tr><tr><td> </td><td>How do I contact Support?</td></tr><tr><td><img src="http://help.station.sony.com/rnt/rnw/img/trnsp.gif" width="1" height="6" /></td></tr><tr><td> </td><td>Answer</td></tr><tr><td> </td><td>We have thousands of answers to your questions within our self-service Knowledge Base, but if you can't find the answer to your question:Our Support staff is available Monday - Friday, from 10:00am - 7:00pm PST. There are three ways to contact our Support staff:<ol><li>Live Chat - <a href="https://auth.station.sony.com/login?service=https%3A%2F%2Fhelp.station.sony.com% 2Fcgi-bin%2Fsoe.cfg%2Fphp%2Fenduser%2Fchat.php&theme=station&locale=en_US">http://station.sony.com/kb</a> (Chat Support tab). If you cannot find the answer through the Knowledge Base and would like to chat with a customer support agent please click on the chat support tab. Chat Support is available 10:00am - 7:00pm PST, excluding holidays.<a href="https://auth.station.sony.com/login?service=https%3A%2F%2Fhelp.station.sony.com% 2Fcgi-bin%2Fsoe.cfg%2Fphp%2Fenduser%2Fchat.php&theme=station&locale=en_US%3Ehttp://www.station.com/kb%3C/a%3E%20(Chat%20Support%20tab).%20If%20you%20cannot %20find%20the%20answer%20through%20the%20knowledge %20base,%20click%20on%20the"></a></li><li>Open a Support Ticket - <a href="https://auth.station.sony.com/login?service=https%3A%2F%2Fhelp.station.sony.com% 2Fcgi-bin%2Fsoe.cfg%2Fphp%2Fenduser%2Fchat.php&theme=station&locale=en_US%3Ehttp://www.station.com/kb%3C/a%3E%20(Chat%20Support%20tab).%20If%20you%20cannot %20find%20the%20answer%20through%20the%20knowledge %20base,%20click%20on%20the"></a><a href="https://auth.station.sony.com/login?service=https%3A%2F%2Fhelp.station.sony.com% 2Fcgi-bin%2Fsoe.cfg%2Fphp%2Fenduser%2Fask.php&theme=station&locale=en_US">http://www.station.com/kb</a> (Open a Support Ticket tab). If you cannot find the answer through the knowledge base, click on the "Open a Support Ticket" tab to email a Support Representative.</li><li>Phone support -<ul><li>Help for all games is available at 1-858-537-0898, from 10:00am - 7:00pm PST, Monday through Friday, except holidays.</li><li>Star Wars Galaxies phone support can be reached at 858-790-STAR(7827), 7:00am - 7:00pm PST, Monday through Friday, except holidays.</li><li>FreeRealms phone support can be reached at 1-858-790-5200, 7:00am - 7:00pm PST, Monday through Friday, except holidays.</li><li>If you have forgotten your password required to use our email or chat support, and cannot complete the "<a href="https://account.station.sony.com/reg/forgotPassword!input.action">Forgotten your password</a>" form, please feel free to contact us via our phone support, and we will perform an account recovery.</li></ul></li></ol>In Game SupportIn game support is available 24 x 7 except major holidays.While In-GameFor all in game issues please petition in game by typing <kbd>/petition</kbd> or select the appropriate "Help/Support" menu item.From Our WebsiteStart by going to the following link:<a href="https://auth.station.sony.com/login?service=http%3A%2F%2Fsoe-ing.custhelp.com%2Fcgi-bin%2Fsoe_ing.cfg%2Fphp%2Fenduser%2Fask.php%3Fp_si d%3Dx*ge-KLj&theme=station&locale=en_US">http://support.station.sony.com/petition</a><ol><li>Click on the In-Game Support tab.</li><li>Select your game from the Product dropdown list.</li><li>Select the appropriate Category and Sub-Category of your issue.</li><li>Type in your issue into the ticket window.</li><li>Click Submit.</li></ol>A Customer Service Representative will respond to your ticket as soon as possible. Thank you for your patience.Please note that you can have only one petition at a time, and that all petitions are completed in the order that they were received.International Phone Support:Please use the following phone numbers for your area. Remember that these numbers are not toll free and may be considered long distance from within its country.<img src="http://www.station.sony.com/support/kb/de.jpg" border="0" /> DE: (49) 0800-1016203 16:00 - 20:30 and 21:30-24:00 CET M-F (excluding holidays)<img src="http://www.station.sony.com/support/kb/es.jpg" border="0" /> ES: (34) 912 - 754-643 16:00 - 20:30 and 21:30-24:00 CET M-F (excluding holidays)<img src="http://www.station.sony.com/support/kb/fr.jpg" border="0" /> FR: (33) 0825-120549 (France) (33) 171 230 495 (Outside France) 16:00 - 20:30 and 21:30-24:00 CET M-F (excluding holidays)<img src="http://www.station.sony.com/support/kb/mx.jpg" border="0" /> US-ES: (85<img src="/eq2/images/smilies/b2eb59423fbf5fa39342041237025880.gif" border="0" /> 790 - 5201 10:00 - 19:00 PST M-F (excluding holidays)<img src="http://www.station.sony.com/support/kb/gb.jpg" border="0" /> UK: (44) 870-600-0267 15:00 - 22:00 GMT M-F (excluding holidays)<div><hr /></div></td></tr></tbody></table>