EQ2 Crashes when trying to create a AA

[Fiyn]

<p>Hi, I tried to create an alternative appearance today for the first time, only to have EQ2 crash to desktop. This happened 4-5 times.</p><p>I restarted the computer but to no avail. </p><p>Please kindly advise!</p>

[Wingrider01]

<p>are you using the default UI or a custom?</p>

[Fiyn]

<p>I am using the default ui with EQ2maps.</p>

[Fiyn]

<p>bump, need help!</p>

[TSR-DanielH]

<p>Greetings,</p><p>It would be hard to say exactly what is causing this with the information provided so far.  If you haven't already, updating your graphics card drivers would be a decent first step.  Beyond that, a UI reset would be a good idea for now.  You may want to make backups and then delete the following files and folders:cache foldereq2_recent.inieq2_default.iniEverQuest2.exee q2.iniAs well as the character specific files, these will appear as such:Servername_CharacterName_EQ2_uisettings.iniSt ationname_characters.iniIf deleting these files does not resolve your issue, you can restore your backed up files and folders and retain your hotkeys, contact lists, and display settings.</p>

[Fiyn]

<p>I have did what you adviced, and it didnt work. I am still crashing. Any other ideas?</p>

[Tester6051]

<p>I was having the same problem.I went to the options/alternate models menu and checked the option for my characters race.Logged my character out and then tried the alternate appearance again and it worked.Hope that helps ya.</p>

[Vaenna]

<p>Replying, because I am also getting this problem.I recently (as in yesterday) did a complete reinstall of EQ2 (all expansions and such) since I got a new computer. All my UIs are on default as well as I don't download add-ons; I deleted the files suggested in the first reply anyways, with no change to this problem after. I've done complete file scan three times now, and still if I try to change a character's Alternate Appearance using Character Select, my game crashes.All graphics card drivers, etc. are up to date so they are not the issue.</p><p><em>(Edit: I've also noticed if I try to change it using the barber in-game, the changes wont take effect.)</em></p>

[razgon]

<p>same issue here, although my game just hangs instead of crashing</p>