Kicked to character - over and over

[Anastasie]

<p>did they patch something today - I pretty much never crash and I keep getting booted to character select</p>

[Zoltaroth]

<p>Any particular zone you are loading into?</p>

[Raviel]

<p>i've been getting spam kicked to character select too, the only zones i've been in at all today were fens, kunzar, stonebrunt, vasty and cella, and in each zone i've been kicked</p><p>i even got kicked off of lon, so im not sure if thats related or not</p>

[Jex]

<p>I'm also getting kicked repeatedly to character select.   I haven't been able to recall out of Kylong Plains, just crash over and over.</p>

[Zoltaroth]

<p>Are you able to get in game or do you get dropped with the zoning screen up?</p>

[Dobins]

<p>Same here.  In Sands.  getting kicked to either character screen or "trying to login to server 2" again and again.</p><p>Also noticed that EQ2 login icon "start in" information was now incorrect... weird.</p><p>Dobs</p>

[Jex]

<p>I can get in, then after a few minutes I stop being able to interact with the game and then about 30-60 seconds later drop to character select. </p>

[Raviel]

<p>i'm able to log into the game just fine, and it runs smooth for about 5-10 minutes then it kicks me to character select. i'm then able to log back in but again in 5-10 minutes im right back at character select</p>

[Anastasie]

<p>It seems to be happening in any zone - first in my guildhall, then toxxulia's lair and now in palace of roehn theer. killed my group on one pull and then happened again right as toxx died - then it was really hard to get logged back in and kept kicking me to character as i was stuck loading zone info over and over.</p>

[Jex]

<p>When I get booted to character select I also can not load the forums here (says server is re-setting the connection), and I get booted from Station Patcher, even though I can load any other website and non-Sony game with no problem. </p>

[Maikeruu]

<p><cite>Jex wrote:</cite></p><blockquote><p>When I get booted to character select I also can not load the forums here (says server is re-setting the connection), and I get booted from Station Patcher, even though I can load any other website and non-Sony game with no problem. </p></blockquote><p>The same exact thing here for myself and my girlfriend.  We are using Time Warner and are on the same router, but otherwise nothing in common with the two computers.</p>

[Ajilkin]

<p>I have the same problem and have had it for months now <img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" /> I get kicked to character select after 5-20 minutes of playtime. It seems to be totally random as to when I get kicked, tried it midfight, doing absolutly nothing and when zoning.</p><p>Any help on how to solve this problem is much appreciated!</p>

[Hotcoffee]

<p><cite>Jex wrote:</cite></p><blockquote><p>I can get in, then after a few minutes I stop being able to interact with the game and then about 30-60 seconds later drop to character select. </p></blockquote><p>me as well, i've been trying different toons and so far it happens to all of them. my alts are all different levels and currently in different zones. this is on the AB server.</p>

[Kinvore]

<p>Same thing was happening to me Friday afternoon/evening.  It was in all kinds of zones, at random intervals.  I ran a full scan update and still had the problem.</p><p>It's not a connection issue, everything else is working fine (vent, etc.).  Sometimes I'm able to get back in right away and will even still be in my group when I get back, other times it takes a while and several attempts.</p><p>Going to try again later this morning and see if it's still happening.</p>

[Birna]

<p>I'm being kicked to character select over and over again too. (Splitpaw)</p><p>It started after the patch yesterday . Sometimes it  even happens immediately after I re-enter the game after being kicked out. It's impossible to play on Splitpaw. This is especially annoying now as it is bonus xp weekend and I had planned to do some serious crafting this weekend.</p><p>(btw I can play just fine on Nagafen)</p>

[Kinvore]

<p>Updating, still experiencing this issue this morning (wanted to try with less people on to see if it would somehow make a difference).</p><p>BTW I can play up to 3 instances of the game at once on my computer.  I get booted whether I'm 1 or 2 or 3 boxing, and when it happens it hits all active accounts at once.  So if I have 3 up, all 3 will get booted at the same time.  Dunno if that means anything but figured I'd throw that out there.</p>

[agnott]

<p>I 2 box with 2 seperate internet carriers (long story)</p><p>My verizion dsl is on the Windows vista computor to play my Conj  ...That computor was fine all night.</p><p>However, My windows Vista computor that has Time warner road runner that plays my healer was having the same exact problems you are all discribing. There were both in Stoneburnt.</p><p>My ears perked up when I saw someone post that they had Time Warner.</p><p>very starnge</p>

[On3iron]

<p>I have the same problem. I log in, can play for about 1 - 5 minutes before I get kicked to char select. The game is currently unplayable for me. Please fix this asap!</p>

[Raviel]

<p>still having the same issue this morning</p>

[Maikeruu]

<p>Just to add more information:</p><p>Two computers, one with Windows XP and one with Windows 7, both using Time Warner.  Any character, any zone, and when they get dropped to character select the EverQuest II website is also unavailable.  Any other website and other games work normally.</p><p>The issue of being kicked and not able to access anything from Sony Online Entertainment just started yesterday afternoon and has continued into this morning.  The game is virtually unplayable and any type of grouping is out of the question.</p><p>Since most of the people responding aren't offering much useful information, it seems as if it is specific to Time Warner members and just started yesterday.</p>

[Optimos]

<p>Having the same problem.  Never had connection issues before. </p><p>Started last night before and during raid and continuing this morning ungrouped. Game kicks me to character select repeatedly. No pattern to the disconnects.  Happening in full raid and ungrouped, casting or doing nothing, even standing still.  Had something like 10 drops last night in 4 hours of raiding, and already 4 drops this morning in less than an hour.</p><p>When it does happen, I get kicked to character select. One thing I noticed is if I exit the game at that point and restart the game from scratch, I can get back in to the game without rebooting.  However, if I try even once to reconnect directly from the character select after being kicked without exiting the game fully, then it tries to load the character, fails, send me back to character select over and over.  At that point, if I try to disconnect the game and restart EQ2, then the launchpad never loads and the only way to fix it is to reboot my machine.</p><p>I tried a few things on my end this morning.  Full file scan found nothing. Bypassed the router, same issue occurred.  Tried a spare cable modem, same issue occurred.  Checked video card drivers and seating, memory, and temperatures with no problems. No issues in other internet multiplayer games.  Not sure what else to try.  Can try to reinstall the game fresh from disk and update it all afternoon and see what happens.</p><p>I am running fully updated Windows XP with Time Warner Cable as my ISP. Have another raid tonight, and not looking forward to making 23 other people lose an hour of 4 hour raid waiting on me.  Any immediate attention is appreciated.</p>

[Optimos]

<p>So looking for a possible common denominator.  Is anyone having this problem who does not have Time Warner Cable.  Specifically, I'm in NYC.</p>

[Jex]

<p>Time Warner Cable, NYC here also</p>

[Birna]

<p>I don't have Time Warner Cable, -I'm in Norway and I'm having the exact same problem. Funny thing is I can play on the US server just fine,  (Nagafen) it's only on Splitpaw i'm having this problem.</p>

[Dobins]

<p>Time Warner here:</p><p>Again this morning:  Sign on.. get into a fight with mob.. get disconnected.  cant log on for like 5 minutes..come back dead...  Run around for like 10 minutes.. get disconnected.. come back dead...   Game not alot of fun right now.</p><p>In Pillar of Flames atm.. has happened in almost all zones.  Started on Friday.  [Removed for Content] did you guys do?</p><p>Give it a few days I guess then unsub.   No point playing at this point</p><p> </p> Any chance someone from game could respond here?

[Maikeruu]

<p>I am also in the New York area and just got off the phone with Technical Support at Time Warner Cable where I spoke with Jerome.  He requested the following information be sent to him from anyone having this issue:</p><p>Trace Route:  This can be obtained by running cmd and typing "tracert" following by a space and entering in the IP address for this forum, or by using the Firefox plugin WorldIP.</p><p>Include a copy of the entire Trace Route response, the IP address, and include Jerome, his EID (Employee Identification)  E111536, and the ticket number is 262967 in the subject line.</p><p>I confirmed with Jerome that including all of the above information in this forum thread would assist him and us in getting this issue resolved.</p><p>*Edit*  I ran the traceroute while disconnected and it showed a timeout after Newark and before Washington.</p><p>Oh yeah, the e-mail address would help...  Sorry, didn't sleep well.  <a href="mailto:[email protected]">[email protected]</a></p>

[Jex]

<p>thanks, will send him the info</p>

[Optimos]

<p>Can't get a representative log to send in, some work fine and sometimes it lags or even times out on the first leg from me to Time Warner, other times around the Atlanta leg, other times in Dallas, or San Diego, and finally had a time out at the SOE server right before the forum.</p>

[Maikeruu]

<p>Just send a sample or two and maybe they'll figure it out.  Can't hurt and at least we're doing something.  Meanwhile we need to see if Sony Online Entertainment can check from their side.</p>

[Jonnytom]

<p>Ok NYC, Time Warner but it seems that I get kicked almost every 15 minutes on the dot.  Since I am not know a whole lot about computers how do I get these forums IP address so I can also run and send in the info? </p>

[Maikeruu]

<p>For me it shows as 199.108.0.130</p>

[Raviel]

<p>sent in my info, hope it'll help</p>

[Kinvore]

<p>I don't think it's an ISP issue, I think it's a problem with the servers.  If that's the case I don't see this getting fixed until Monday at the soonest. <img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" /></p>

[agnott]

<p> For the record  .... the one computer thats was running on road runner was getting kicked off this morning. I then put that computer onto my Verizon dsl network and it played flawless for 3 hours.</p>

[Raviel]

<p>things seem to have cleared up on my end</p>

[Kinvore]

<p>I am still experiencing the problem, was sat on my raid as a result. <img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" />  At first I was fine for about 30 minutes, then I got booted twice in a row.</p><p>I have TWC in Manhattan but they contract via Earthlink so not sure if they can help, but I ran that tracert and sent Jerome the info anyway.  This is really frustrating.  I know it's the weekend but I wish I knew someone at SOE was at least looking into it.  Going to miss out on the bonus xp weekend because of this.</p>

[Raviel]

<p>well it looks like i jinxed myself, afk'd for about 45 minutes and came back to the character select screen, not being able to get back in for about 5 minutes</p>

[Kinvore]

<p>For what it's worth, it appears to be similar to getting booted when you've been idle for 30 minutes or whatever.  When I get back all my chat from before I was booted is still there, with a gap from when I was offline of course.  I think something went wrong with that program and it's hitting people randomly.</p>

[Anastasie]

<p>If it's the program that boots idle players - then it's severely messed up. I'm being booted in the middle of raids and while in combat.</p>

[On3iron]

<p>I would like to add that every time I click the researcher I get kicked right away.</p><p>The fact that this is still going on for so many customers with no feedback as to what is being done (if anything) just goes to show how much SOE cares about their customers and having a game that actually works.</p>

[Rothgar]

<p><cite>Caedo@Splitpaw wrote:</cite></p><blockquote><p>I would like to add that every time I click the researcher I get kicked right away.</p><p>The fact that this is still going on for so many customers with no feedback as to what is being done (if anything) just goes to show how much SOE cares about their customers and having a game that actually works.</p></blockquote><p>I've been reading this thread and it doesn't seem to be that widespread of an issue.  From what I can see, it sounds like its limited to a specific service provider.  Keep in mind that the General Gameplay Discussion forum is not where SOE reps look around for issues to respond to.  Perhaps post in Tech Support or submit an in-game petition or bug report.</p><p>Your issue with the researcher sounds like a competely different problem.  Do you get an error message or a crash log when this happens?  You mentioned that this happens "every time" you click a researcher.  Are you being literal or figurative?  If it really happens every time, we should be able to find out why.  Can you try it from another computer and does it still happen?</p>

[Marez]

<p>I live in Norway, and we are 4 friends from Oslo, different parts of town, 3 have different ISP's. We all fall out on the same time, today we can only be in for seconds, maybe minutes before getting kicket to character window.</p><p>Started a new thread here: <a href="http://forums.station.sony.com/eq2/posts/list.m?topic_id=477247" target="_blank" rel="nofollow">http://forums.station.sony.com/eq2/...topic_id=477247</a> in tech support</p>

[On3iron]

<p><cite>Rothgar wrote:</cite></p><blockquote><p><cite>Caedo@Splitpaw wrote:</cite></p><blockquote><p>I would like to add that every time I click the researcher I get kicked right away.</p><p>The fact that this is still going on for so many customers with no feedback as to what is being done (if anything) just goes to show how much SOE cares about their customers and having a game that actually works.</p></blockquote><p>I've been reading this thread and it doesn't seem to be that widespread of an issue.  From what I can see, it sounds like its limited to a specific service provider.  Keep in mind that the General Gameplay Discussion forum is not where SOE reps look around for issues to respond to.  Perhaps post in Tech Support or submit an in-game petition or bug report.</p><p>Your issue with the researcher sounds like a competely different problem.  Do you get an error message or a crash log when this happens?  You mentioned that this happens "every time" you click a researcher.  Are you being literal or figurative?  If it really happens every time, we should be able to find out why.  Can you try it from another computer and does it still happen?</p></blockquote><p>The researcher just finished researching Ambush VIII for me. And now I can click it just fine. And to answer your second question; considering I live in Norway I DO NOT use the same provider as the others in this thread.</p><p>Edit: and since I tried logging into the game again 10 minutes ago I have been kicked to char select twice.</p>

[Kinvore]

<p><cite>Rothgar wrote:</cite></p><blockquote><p>I've been reading this thread and it doesn't seem to be that widespread of an issue.  From what I can see, it sounds like its limited to a specific service provider.  Keep in mind that the General Gameplay Discussion forum is not where SOE reps look around for issues to respond to.  Perhaps post in Tech Support or submit an in-game petition or bug report.</p><p>Your issue with the researcher sounds like a competely different problem.  Do you get an error message or a crash log when this happens?  You mentioned that this happens "every time" you click a researcher.  Are you being literal or figurative?  If it really happens every time, we should be able to find out why.  Can you try it from another computer and does it still happen?</p></blockquote><p>So how many customers must go through this before it's considered widespread enough to act upon?  And as you've seen from various replies it's NOT limited to just one provider or area.</p><p>I haven't been able to play regularly since Friday.  While I appreciate you responding to this thread I do hope you guys find a solution soon.</p>

[Shareana]

<p>Hmmm..  any news from Time Warner cable?</p><p>Also for those that live in Norway, is it possible to be "piggy backed" through a Time Warner Cable line as well somewhere down the tracert  </p><p>One thing that I know for sure is that many people come to these forums as soon as something is wrong with their gaming.  If it were more of a widespread thing in game, this this thread would be A LOT bigger then it is.  It stinks for those that are having this issue, but the link of Time Warner Cable for "most" of them can not be denied.</p><p>A tracert from those living in Norway may help as well.  I am moving this to the Tech Support forums not to "hide it" as I have been accused of, but more to hopefully get the help that people over there can provide.</p>

[On3iron]

<p>A tracert shows Level3 routes used. Do they use TW cables in the US?</p><p>I don't really care if there are many or few affected by this problem. I pay to play this game the same as everyone else, so I think those of us with this problem should be allowed to expect our problems to be taken seriously and dealt with in a timely manner.</p>

[Shareana]

<p>The issue that I see is trying to find where the common denominator is in all of this.  It is not effecting everyone, which leads me to believe that it is something else...  again, I am not Tech support, so my opinion is going off of what I see on these forums.  </p><p>As for Time Warner, I am not sure, I do not use them myself....  but it does seem to be a common denominator in all this with many of the people having these issues.  Perhaps if you could post the tracert, when the techies get in, they can look.  </p><p><span style="font-family: verdana, arial, helvetica, sans-serif; font-size: 11px; color: #403c56; -webkit-border-horizontal-spacing: 1px; -webkit-border-vertical-spacing: 1px;"><a href="http://forums.station.sony.com/eq2/posts/list.m?topic_id=353617">*** Read before posting ***</a></span></p><p>By the way, I meant no insult and it does stink that you can not play <img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" />.  </p>

[Ajilkin]

<p>Still get kicked every 5 mins.</p><p>I can login immediatly but still annoying.</p><p>I play from Thailand on spltpaw server.</p><p>Tracert info:</p><p>Windows IP Configuration   Host Name . . . . . . . . . . . . : Ajiva   Primary Dns Suffix  . . . . . . . :    Node Type . . . . . . . . . . . . : Hybrid   IP Routing Enabled. . . . . . . . : No   WINS Proxy Enabled. . . . . . . . : NoWireless LAN adapter Wireless Network Connection:   Connection-specific DNS Suffix  . :    Description . . . . . . . . . . . : Intel(R) Wireless WiFi Link 5100   Physical Address. . . . . . . . . : 00-22-FA-12-FE-76   DHCP Enabled. . . . . . . . . . . : Yes   Autoconfiguration Enabled . . . . : Yes   Link-local IPv6 Address . . . . . : fe80::8cdc:807e:6af7:d6bd%11(Preferred)    IPv4 Address. . . . . . . . . . . : 192.168.1.64(Preferred)    Subnet Mask . . . . . . . . . . . : 255.255.255.0   Lease Obtained. . . . . . . . . . : Saturday, April 24, 2010 11:33:04 AM   Lease Expires . . . . . . . . . . : Monday, April 26, 2010 4:03:21 PM   Default Gateway . . . . . . . . . : 192.168.1.1   DHCP Server . . . . . . . . . . . : 192.168.1.1   DHCPv6 IAID . . . . . . . . . . . : 268441322   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-2A-D0-E6-00-A0-D1-AE-69-12   DNS Servers . . . . . . . . . . . : 192.168.1.1                                       192.168.1.1   NetBIOS over Tcpip. . . . . . . . : EnabledEthernet adapter Local Area Connection:   Media State . . . . . . . . . . . : Media disconnected   Connection-specific DNS Suffix  . :    Description . . . . . . . . . . . : Atheros AR8121/AR8113/AR8114 PCI-E Ethernet Controller   Physical Address. . . . . . . . . : 00-A0-D1-AE-69-12   DHCP Enabled. . . . . . . . . . . : Yes   Autoconfiguration Enabled . . . . : YesTunnel adapter Local Area Connection* 6:   Media State . . . . . . . . . . . : Media disconnected   Connection-specific DNS Suffix  . :    Description . . . . . . . . . . . : isatap.{BDE7E416-E904-41B5-8996-5B75FA5BF01B}   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0   DHCP Enabled. . . . . . . . . . . : No   Autoconfiguration Enabled . . . . : YesTunnel adapter Local Area Connection* 7:   Connection-specific DNS Suffix  . :    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface   Physical Address. . . . . . . . . : 02-00-54-55-4E-01   DHCP Enabled. . . . . . . . . . . : No   Autoconfiguration Enabled . . . . : Yes   IPv6 Address. . . . . . . . . . . : 2001:0:cf2e:3096:4cf:f974:88d5:8731(Preferred)    Link-local IPv6 Address . . . . . : fe80::4cf:f974:88d5:8731%13(Preferred)    Default Gateway . . . . . . . . . : ::   NetBIOS over Tcpip. . . . . . . . : DisabledTunnel adapter Local Area Connection* 12:   Media State . . . . . . . . . . . : Media disconnected   Connection-specific DNS Suffix  . :    Description . . . . . . . . . . . : isatap.{A26C3909-8F63-4D82-9BBB-8FEB5290B635}   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0   DHCP Enabled. . . . . . . . . . . : No   Autoconfiguration Enabled . . . . : YesWindows IP Configuration   Host Name . . . . . . . . . . . . : Ajiva   Primary Dns Suffix  . . . . . . . :    Node Type . . . . . . . . . . . . : Hybrid   IP Routing Enabled. . . . . . . . : No   WINS Proxy Enabled. . . . . . . . : NoWireless LAN adapter Wireless Network Connection:   Connection-specific DNS Suffix  . :    Description . . . . . . . . . . . : Intel(R) Wireless WiFi Link 5100   Physical Address. . . . . . . . . : 00-22-FA-12-FE-76   DHCP Enabled. . . . . . . . . . . : Yes   Autoconfiguration Enabled . . . . : Yes   Link-local IPv6 Address . . . . . : fe80::8cdc:807e:6af7:d6bd%11(Preferred)    IPv4 Address. . . . . . . . . . . : 192.168.1.64(Preferred)    Subnet Mask . . . . . . . . . . . : 255.255.255.0   Lease Obtained. . . . . . . . . . : Saturday, April 24, 2010 11:33:04 AM   Lease Expires . . . . . . . . . . : Monday, April 26, 2010 4:03:21 PM   Default Gateway . . . . . . . . . : 192.168.1.1   DHCP Server . . . . . . . . . . . : 192.168.1.1   DHCPv6 IAID . . . . . . . . . . . : 268441322   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-2A-D0-E6-00-A0-D1-AE-69-12   DNS Servers . . . . . . . . . . . : 192.168.1.1                                       192.168.1.1   NetBIOS over Tcpip. . . . . . . . : EnabledEthernet adapter Local Area Connection:   Media State . . . . . . . . . . . : Media disconnected   Connection-specific DNS Suffix  . :    Description . . . . . . . . . . . : Atheros AR8121/AR8113/AR8114 PCI-E Ethernet Controller   Physical Address. . . . . . . . . : 00-A0-D1-AE-69-12   DHCP Enabled. . . . . . . . . . . : Yes   Autoconfiguration Enabled . . . . : YesTunnel adapter Local Area Connection* 6:   Media State . . . . . . . . . . . : Media disconnected   Connection-specific DNS Suffix  . :    Description . . . . . . . . . . . : isatap.{BDE7E416-E904-41B5-8996-5B75FA5BF01B}   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0   DHCP Enabled. . . . . . . . . . . : No   Autoconfiguration Enabled . . . . : YesTunnel adapter Local Area Connection* 7:   Connection-specific DNS Suffix  . :    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface   Physical Address. . . . . . . . . : 02-00-54-55-4E-01   DHCP Enabled. . . . . . . . . . . : No   Autoconfiguration Enabled . . . . : Yes   IPv6 Address. . . . . . . . . . . : 2001:0:cf2e:3096:4cf:f974:88d5:8731(Preferred)    Link-local IPv6 Address . . . . . : fe80::4cf:f974:88d5:8731%13(Preferred)    Default Gateway . . . . . . . . . : ::   NetBIOS over Tcpip. . . . . . . . : DisabledTunnel adapter Local Area Connection* 12:   Media State . . . . . . . . . . . : Media disconnected   Connection-specific DNS Suffix  . :    Description . . . . . . . . . . . : isatap.{A26C3909-8F63-4D82-9BBB-8FEB5290B635}   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0   DHCP Enabled. . . . . . . . . . . : No   Autoconfiguration Enabled . . . . : YesTracing route to sdkeq2-01-01.everquest2.com [199.108.12.33]over a maximum of 30 hops:  1    17 ms     6 ms     7 ms  192.168.1.1   2    74 ms     *      108 ms  119.42.120.1   3     *       94 ms     *     61.7.148.33   4   136 ms     *      107 ms  202.47.247.225   5   134 ms   140 ms    97 ms  202.47.247.102   6     *        *        *     Request timed out.  7     *      135 ms   154 ms  61.19.9.33   8   110 ms    83 ms     *     61.19.9.38   9   351 ms     *      295 ms  202.47.253.230  10   296 ms   334 ms   295 ms  12.119.139.33  11   329 ms   327 ms     *     cr2.sffca.ip.att.net [12.122.136.66]  12   379 ms     *      302 ms  cr2.la2ca.ip.att.net [12.122.31.133]  13     *      365 ms   302 ms  cr2.sd2ca.ip.att.net [12.122.31.9]  14     *      352 ms     *     gar3.sd2ca.ip.att.net [12.122.109.69]  15   316 ms   323 ms   346 ms  12.122.255.30  16   438 ms   406 ms     *     mdf4-bi8k-1-eth-1-2.san2.attens.net [63.241.0.162]  17   329 ms   341 ms   345 ms  vl10.sdkoll1sw-1.sonyonline.net [63.241.60.42]  18   344 ms     *      332 ms  sdkeq2-01-01.everquest2.com [199.108.12.33] Trace complete.Tracing route to ableq2-01-01.everquest2.com [199.108.202.33]over a maximum of 30 hops:  1     7 ms    10 ms     7 ms  192.168.1.1   2     *       97 ms     *     119.42.120.1   3   153 ms   132 ms     *     61.7.148.33   4    87 ms   116 ms     *     202.47.247.225   5   111 ms    89 ms     *     202.47.247.102   6   117 ms   144 ms     *     61.19.15.193   7     *      237 ms   475 ms  61.19.9.33   8     *       96 ms   105 ms  61.19.9.38   9   345 ms   311 ms   348 ms  202.47.253.250  10   352 ms   311 ms   345 ms  12.119.139.29  11   391 ms   460 ms     *     cr1.sffca.ip.att.net [12.122.137.66]  12     *      412 ms   386 ms  cr1.cgcil.ip.att.net [12.122.4.122]  13   416 ms   422 ms     *     cr1.cl2oh.ip.att.net [12.122.2.206]  14   396 ms     *      378 ms  cr2.cl2oh.ip.att.net [12.122.2.126]  15   386 ms   368 ms     *     cr2.phlpa.ip.att.net [12.122.2.210]  16     *      435 ms   388 ms  cr1.wswdc.ip.att.net [12.122.4.54]  17   403 ms   379 ms     *     12.122.135.1  18   411 ms   388 ms   447 ms  12-122-254-98.attens.net [12.122.254.98]  19     *        *      543 ms  mdf001c7613r0003-gig-10-1.wdc1.attens.net [63.240.193.10]  20     *        *        *     Request timed out. 21   419 ms     *      410 ms  ableq2-01-01.everquest2.com [199.108.202.33] Trace complete.Tracing route to amseq2-01-01.everquest2.com [195.33.135.161]over a maximum of 30 hops:  1     9 ms     7 ms    11 ms  192.168.1.1   2   121 ms   100 ms   121 ms  119.42.120.1   3    93 ms   107 ms     *     61.7.148.33   4     *      163 ms     *     202.47.247.193   5     *      129 ms   153 ms  202.47.247.98   6   101 ms   102 ms   119 ms  61.19.15.193   7   146 ms   172 ms   118 ms  61.19.9.33   8     *      168 ms   119 ms  61.19.9.30   9   193 ms   221 ms     *     202.47.253.194  10   234 ms   255 ms     *     203.131.245.29  11   214 ms     *        *     xe-7-1.a01.newthk02.hk.ra.gin.ntt.net [203.131.244.64]  12   250 ms     *        *     xe-1-0-0.r21.newthk02.hk.bb.gin.ntt.net [129.250.17.8]  13   333 ms     *        *     as-3.r21.tokyjp01.jp.bb.gin.ntt.net [129.250.4.114]  14   313 ms   306 ms   267 ms  ae-3.r21.osakjp01.jp.bb.gin.ntt.net [129.250.4.214]  15   459 ms     *        *     as-1.r21.sttlwa01.us.bb.gin.ntt.net [129.250.3.87]  16   444 ms   412 ms     *     po-1.r01.sttlwa01.us.bb.gin.ntt.net [129.250.3.37]  17   589 ms     *        *     xe-1.level3.sttlwa01.us.bb.gin.ntt.net [129.250.9.210]  18   439 ms   409 ms     *     ae-32-52.ebr2.Seattle1.Level3.net [4.68.105.62]  19   396 ms     *      423 ms  ae-2-2.ebr2.Denver1.Level3.net [4.69.132.54]  20     *      483 ms  1512 ms  ae-3-3.ebr1.Chicago2.Level3.net [4.69.132.62]  21     *      465 ms     *     ae-1-100.ebr2.Chicago2.Level3.net [4.69.132.114]  22   444 ms     *      502 ms  ae-2-2.ebr2.Washington1.Level3.net [4.69.132.70]  23   556 ms     *        *     ae-44-44.ebr2.Frankfurt1.Level3.net [4.69.137.61]  24   521 ms   554 ms     *     ae-48-48.ebr1.Dusseldorf1.Level3.net [4.69.143.177]  25   652 ms     *        *     ae-1-100.ebr2.Dusseldorf1.Level3.net [4.69.141.150]  26     *        *      577 ms  ae-46-46.ebr1.Amsterdam1.Level3.net [4.69.143.201]  27   540 ms     *        *     ae-1-51.edge3.Amsterdam1.Level3.net [4.69.139.137]  28   466 ms     *        *     vl155.amsixsw-1.sonyonline.net [213.244.164.38]  29   452 ms   445 ms   505 ms  amseq2-01-01.everquest2.com [195.33.135.161] Trace complete.</p>

[Maikeruu]

<p>Jerome's e-mail response wasn't helpful as he suggested it was a game update, which wouldn't impact the website.  I called back and spoke with Rob, also in tier three, and he escalated it up to the people who actually track down and resolve issues.  Unfortunately those guys don't work weekends so there will be nothing until Monday.  Leaving all of us impacted by this completely out of luck for the bonus weekend.</p><p>Rob did confirm that they have the multiple e-mails sent in which should help track down what is happening and I am supposed to get a call back about it tomorrow.</p><p>*Edit*  I scanned over the above post and saw that in the traceroute it hit Washington which is where my own traceroute tended to have issues.  If someone from Norway could post or check their traceroute for which areas of the United States it hits we may have found the problem.</p>

[Krystara]

<p>Also happening to me on TWC. We're sending in our information to them in the hopes that something can be figured out.</p><p>This is absolutely infuriating and frustrating trying to play right now. You just get going and doing something and bam, you're out of the game again.</p>

[Anastasie]

<p>A great deal of people don't post on the forums when they have issues. I know there were at least several others in my guild that were having the same issue that suddenly appeared on Friday after you patched something.  I don't know what you changed to try to fix the zoning/lag issues, but it seems to be making the game unplayable for a number of people including myself. This is extremely distruptive to gameplay as not only does it boot you from the game, but for some reason it takes over 5 minutes to get back into the game most of the time. Needless to say, this makes raiding impossible. This needs to be fixed asap or there will be a lot of very unhappy customers.</p>

[Alteri_1]

<p><cite>Rothgar wrote:</cite></p><blockquote><p><cite>Caedo@Splitpaw wrote:</cite></p><blockquote><p>I would like to add that every time I click the researcher I get kicked right away.</p><p>The fact that this is still going on for so many customers with no feedback as to what is being done (if anything) just goes to show how much SOE cares about their customers and having a game that actually works.</p></blockquote><p>I've been reading this thread and it doesn't seem to be that widespread of an issue.  From what I can see, it sounds like its limited to a specific service provider.  Keep in mind that the General Gameplay Discussion forum is not where SOE reps look around for issues to respond to.  Perhaps post in Tech Support or submit an in-game petition or bug report.</p><p>Your issue with the researcher sounds like a competely different problem.  Do you get an error message or a crash log when this happens?  You mentioned that this happens "every time" you click a researcher.  Are you being literal or figurative?  If it really happens every time, we should be able to find out why.  Can you try it from another computer and does it still happen?</p></blockquote><p>Classic deflection.  Regardless of this seemingly being limited to a specific service provider, it is effecting our ability to play the game we pay YOU to enjoy, and are unable to.  I too have TWC and live in NYC.  Might well be that I'm routed through the DC area.  News flash --- I was online all day yesterday without problem.  My wife however was booted every 20-30 minutes off EQII.  Even if it IS a TWC issue, it only seems to effect EQII.  Sounds like that DOES make it your problem to address <strong><span style="color: #ff0000;">Rothgar</span></strong>, regardless of where it is posted.</p>

[Drakael]

<p>As Lysari said above, this is also happening to us (We're on the same connection), and we always both drop at the same time.</p><p>A recent call to Time Warner Tech Support said they saw our Cable modem power cycling, so they sent us in to get a new one. Unfortunately, that didn't fix the issue. What annoys me most is that we upgraded to their "Turbo" service, and while websites are much faster, our connection to EQ2 is fail.</p><p>After doing dozens of tracerts, I'm constistently seeing issues in the Atlanta and Dallas hops.</p><p>Tracing route to forums.station.sony.com [199.108.0.130]over a maximum of 30 hops:</p><p>  1    <1 ms    <1 ms    <1 ms  172.16.64.1   2    12 ms     9 ms    12 ms  cpe-24-193-212-1.si.res.rr.com [24.193.212.1]   3    11 ms     9 ms     9 ms  gig-3-11-nycmny2-rtr02.si.rr.com [24.164.128.54]   4    10 ms    12 ms    13 ms  tengig-1-1-nycmny1-rtr02.si.rr.com [24.164.128.26]   5    13 ms    12 ms    13 ms  tengig-2-0-0-nycmnya-rtr1.nyc.rr.com [24.164.129.237]   6    12 ms    12 ms    12 ms  tenge-2-0-0-nwrknjmd-rtr.nyc.rr.com [24.29.119.110]   7    12 ms    12 ms    12 ms  ae-4-0.cr0.nyc30.tbone.rr.com [66.109.6.78]   8    47 ms    11 ms    12 ms  ae-1-0.pr0.nyc30.tbone.rr.com [66.109.6.161]   9    34 ms    11 ms    25 ms  xe-9-0-0.edge2.Newark1.Level3.net [4.59.20.29]  10    15 ms    18 ms    17 ms  ae-32-52.ebr2.Newark1.Level3.net [4.68.99.62]  11    18 ms    19 ms    18 ms  ae-4-4.ebr2.Washington1.Level3.net [4.69.132.101]  12    29 ms    18 ms    17 ms  ae-62-62.csw1.Washington1.Level3.net [4.69.134.146]  13    19 ms    31 ms    19 ms  ae-61-61.ebr1.Washington1.Level3.net [4.69.134.129]  14     *       34 ms    35 ms  ae-2-2.ebr3.Atlanta2.Level3.net [4.69.132.85]  15     *       54 ms    54 ms  ae-7.ebr3.Dallas1.Level3.net [4.69.134.21]  16    56 ms    54 ms    52 ms  ae-82-88.ebr2.Dallas1.Level3.net [4.69.146.83]  17    82 ms    82 ms    84 ms  ae-4-4.car2.SanDiego1.Level3.net [4.69.133.213]  18    84 ms    83 ms    82 ms  ge-1-1.hsa1.SanDiego1.Level3.net [4.69.134.86]  19    84 ms    82 ms    84 ms  vl861.sdtermswitch-1.sonyonline.net [63.215.251.130]  20    83 ms    83 ms    82 ms  vl831.sdkollsw-1.sonyonline.net [64.37.144.82]  21    84 ms    84 ms    84 ms  jforum.station.sony.com [199.108.0.130]</p><p>Trace complete.</p>

[On3iron]

<p>Tracing route to jforum.station.sony.com [199.108.0.130]over a maximum of 30 hops:  1     2 ms    <1 ms     7 ms  10.0.0.138   2    10 ms    17 ms    30 ms  ti0005a380-l1.ti.telenor.net [88.88.0.196]   3     9 ms     9 ms    10 ms  ti0005d320-ge1-1-8-10.ti.telenor.net [146.172.80.249]   4    30 ms    29 ms    29 ms  ti0005c300-ge0-2-0.ti.telenor.net [146.172.98.69]   5    29 ms    29 ms    29 ms  ti0001c310-as1-0.ti.telenor.net [146.172.98.29]   6    29 ms    29 ms    29 ms  ti3004c310-ae5-0.ti.telenor.net [146.172.100.53]   7    29 ms    29 ms    28 ms  ti6000b300-ae0-0.ti.telenor.net [146.172.105.46]   8    29 ms    28 ms    29 ms  212.73.252.1   9    48 ms    41 ms    48 ms  ae-11-11.ebr1.Berlin1.Level3.net [4.69.142.174]  10    45 ms    40 ms    49 ms  ae-1-100.ebr2.Berlin1.Level3.net [4.69.133.174]  11    46 ms    45 ms    46 ms  ae-3-3.ebr2.Dusseldorf1.Level3.net [4.69.133.146]  12   142 ms   145 ms   142 ms  ae-62-62.csw1.Washington1.Level3.net [4.69.134.146]  13   136 ms   143 ms   145 ms  ae-61-61.ebr1.Washington1.Level3.net [4.69.134.129]  14   149 ms   158 ms   162 ms  ae-2-2.ebr3.Atlanta2.Level3.net [4.69.132.85]  15   177 ms   180 ms   179 ms  ae-7.ebr3.Dallas1.Level3.net [4.69.134.21]  16   158 ms   161 ms   172 ms  ae-71-71.ebr1.Washington1.Level3.net [4.69.134.133]  17   171 ms   173 ms     *     ae-2-2.ebr3.Atlanta2.Level3.net [4.69.132.85]  18   200 ms   200 ms   200 ms  ge-1-1.hsa1.SanDiego1.Level3.net [4.69.134.86]  19   201 ms   201 ms   200 ms  vl861.sdtermswitch-1.sonyonline.net [63.215.251.130]  20   217 ms   218 ms   223 ms  ae-4-4.car2.SanDiego1.Level3.net [4.69.133.213]  21   217 ms   220 ms   218 ms  ge-1-1.hsa1.SanDiego1.Level3.net [4.69.134.86]  22   217 ms   217 ms   218 ms  vl861.sdtermswitch-1.sonyonline.net [63.215.251.130]  23   217 ms   229 ms   217 ms  vl831.sdkollsw-1.sonyonline.net [64.37.144.82]  24   202 ms   200 ms   200 ms  jforum.station.sony.com [199.108.0.130] Trace complete.</p>

[Anastasie]

<p>Is the IP for the actual game the same as the IP for the forums? I'm just wondering if doing a tracert on the forums is going to help the issues in game.</p>

[Shareana]

<p><span style="font-family: verdana, arial, helvetica, sans-serif; color: #ffffff;"><span style="-webkit-border-horizontal-spacing: 1px; -webkit-border-vertical-spacing: 1px;"><p>Just for comparison, I did a tracert to my server.  This was my result.  I have had no recent connection issues...</p><p>Tracing route to sdkeq2-08-01.everquest2.com [199.108.13.33]</p><p>over a maximum of 30 hops:</p><p>  1     8 ms     9 ms    23 ms  10.2.24.1</p><p>  2     8 ms     7 ms     7 ms  68.10.14.97</p><p>  3     8 ms     9 ms     9 ms  172.22.48.206</p><p>  4     6 ms     5 ms    26 ms  172.22.48.233</p><p>  5    20 ms    10 ms    10 ms  172.22.48.82</p><p>  6    13 ms     9 ms    12 ms  172.22.48.161</p><p>  7    11 ms    11 ms     9 ms  nrfkdsrj02-ge703.rd.hr.cox.net [68.10.14.17]</p><p>  8    16 ms    17 ms    15 ms  ashbbbrj01-ae0.0.r2.as.cox.net [68.1.0.220]</p><p>  9    84 ms    83 ms    87 ms  vl851.sdtermbr-1.sonyonline.net [64.37.144.165]</p><p> 10    79 ms    93 ms    83 ms  vl831.sdkollsw-1.sonyonline.net [64.37.144.82]</p><p> 11    80 ms    84 ms    84 ms  sdkeq2-08-01.everquest2.com [199.108.13.33]</p><p>Trace complete.</p></span></span></p>

[Mystfit]

<p>WHat i say next either won't matter, isn't relevant or any number of things, but I'm gonna say it anyway <img src="/eq2/images/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" />After a few years on eq2/satelitte, we suddenly were unable to play. Horrible lag, slow resposnes, pings out the you know.</p><p>It happened right after a GU and rumors were our server was having problems. It seemed I could play in the day decently, but come 5 at night or so..when hubby came home, it was impossible. We couldnt stay in any sort of instance, we'd get kicked....that was the weird thing...though it was explained to us at the time...something about it not looking like our connection was alive...lag lag, zoning took forever or kicked us.</p><p>Frustrated, we blamed the server...we researched transfring and for reasons of costs, moved to the Bazaar where our experience was no different. We quit eq2, moved to WOW...which didn't help and eventually learned that our ISP was .....bandwidth or traffic shaping. Apparently, the ports used for games are different then ports used for http. They were overloaded with customers and were lowering the prioirty of requests made on ports for things other then email and http. It was intentional on their part to get us (gamers and other sorts of nar-do wells) off the lines and they admitted it eventually. We are rural and without alot of options but we have since that time gotten dsl.</p><p>I'm not saying it's not eq2's fault. I can hardly know that for sure, but I CAN say..there are cases where culprits other then the obivous are to blame. Whatever is the cause, I wish it gets taken care of. EQ2 is for many, they way they destress and when it's not usable, it's not really destrssful is it <img src="/eq2/images/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" /></p>

[Lortet]

<p>Getting kicked here quite often when zoning - no common zones involved - some include Longshadow -> player house, CL -> Fallen Gate, Longshadow - North FP, calling to guild hall from CL, to guild hall from Fallen gate - as a few examples</p><p>Runnyeye server, playing from Australia</p>

[Kinvore]

<p>It's possible this was somehow caused by the bonus XP weekend, don't think my problems started until it went active but can't recall.  The bonus is supposed to end tonight, can only hope that this was the cause and that I'll be able to play again once it ends.</p>

[TigTiger]

<p>I will put this here as I've been curious about it for awhile now. I am not, and cannot say i've ever had, a problem with getting kicked to CS over and over repeatedly. I CAN say however that, from the best of my knowledge, since before SF went live. I do seem to have a problem getting randomly kicked to CS aprox once every hour or so. I don't know if this is related as in my case it ALWAYS happens when attempting to zone to somewhere else. Never any other time i've noticed. I also live in Las Vegas fairly close to the game servers. Again not sure if this is related or helpfull to anyone at SOE but I thought i'd add this since in my case it is repeatable and always happens at a specific point in the game. But not consistently.</p>

[dcoh]

<p>I'm having same issue in Australia w/ Telstra ISP</p>

[Lortet]

<p><cite>Mindsway@Antonia Bayle wrote:</cite></p><blockquote><p>It's possible this was somehow caused by the bonus XP weekend, don't think my problems started until it went active but can't recall.  The bonus is supposed to end tonight, can only hope that this was the cause and that I'll be able to play again once it ends.</p></blockquote><p>Yes- 40% bonus to make up for the 40% of playing time re-logging</p>

[Kinvore]

<p>I tried again last night and this time I was on for 2 hours and not once was I booted.  About to try again.</p><p>EDIT: Was actually able to raid tonight, not booted once.  I missed out on bonus xp weekend but oh well.</p>

[Ajilkin]

<p>I still have the exact same gamestopping problem. 5 minutes of playtime, then kick to character select.</p>

[Shorty]

<p>After this nite im starting to get kickt to chr screen around 10 to 15min or so. But it only happens on my vista pc. on my xp pc they stay online. Cant seem to find what the problem might be, anyone know?</p>

[VikingGamer]

<p>I have gotten kicked to the character select screen several times but fairly infrequently, maybe once or twice in a night. but it does happen at least every other day so it is also somewhat persistent. It usually happens while zoning though not always. twice while zoning into the guildhall in south qeynos. once while zoning out of the maid for the mist into enchanted lands and once spontainiously while standing on the docks in enchanted lands. This has never happened to me before a few days ago.</p>

[Vanilla1]

<p>Hi,</p><p>Been having this problem for several weeks now. All my other games work fine, as does my internet. EQ2 never crashes but when I zone 70 % of the time I get dumped to Character Screen. Then have to wait a couple of minutes to get back in, as it says I have a toon in game already.</p><p>Tried everything.... remeoved my UI, updated graphics drivers etc... but nothing changes. No sure why but porting or zoneing around qeynos seems to be worse ... goes up to like 90% of the time in these zone ins.</p><p>Please someone help!</p>