Account stolen :(

[Katerina]

<p>Yesterday morning my  account was accessed and all my toons stripped.  When I found out I immedietly changed my password, ran a virus checker and petitioned.  No answer came to my petition so I did a live chat when they came online.  I redid all my security stuff with the live chat lady but still since then my account has been suspended while I do another security check (why?) and there is no answer to my emails.  Will this be on hold now over the weekend?    It's really frustrating and upsetting and now I can't even access the account myself.</p>

[Rendoir]

<p>how long had it been since you last accessed your account?</p>

[Katinkia]

<p>Just a few hours.  I missed the whole thing by minutes according to guildmates.</p><p>Signed in to wrong account on first post.</p><p>Really, really hope I don't have to wait till next week to get this sorted.</p>

[Wingrider01]

<p>Suspect monday will be the earliests to resolve the issue on the locked account - there is no out of game support for billing and account issues on the weekend</p>

[Shareana]

<p>It takes time for the GM's to investigate the issue.  It stinks, but in most cases, people usually get their gear and items back.</p>

[Katinkia]

<p>Thanks for the response but I was wondering if anyone would still be working on my problem over the weekend or will it be on hold?  I haven't had much communication about it and what I have had has been sketchy and confusing.  For example, why do I need to change my security info twice?</p>

[TSR-DanielH]

<p><cite>Katinkia wrote:</cite></p><blockquote><p>Thanks for the response but I was wondering if anyone would still be working on my problem over the weekend or will it be on hold?  I haven't had much communication about it and what I have had has been sketchy and confusing.  For example, why do I need to change my security info twice?</p></blockquote><p>I'm sorry for the confusion in this case.  It looks like you have 3 seperate tickets about this issue.  So, we secured the account on one ticket and sent it to the GMs and then when someone else got the 2nd and 3rd tickets they started the process over.  I have just updated the ticket that was furthest along in the process and unsuspended your account.  I will also be closing your duplicate tickets to avoid any further confusion.  Let me know if you have any questions.</p>

[Katinkia]

<p>THanks again for the response.  I admit I haven't helped by having numerous tickets.  I shall try and wait patiently now I promise! x</p>