wierd issue loading the game

[soysauc3]

<p>I'm having this strange issue almost every time i try and play. The launcher opens all fine and normal, and then i click the "Play" button. The launcher goes away, but the game window doesn't appear. Everquest2.exe is running when i look at the task manager. I try to end the process and it takes several minutes before it shuts down. when it finally does, i bring the launcher back up and every thing is fine from there. any idea why this is going on?</p><p>btw I'm running XP home, all updates current. I run the game in windowed mode if that makes a difference.</p>

[TSR-DanielH]

<p>Are you using any type of firewall on that computer?  If so, please open the exception list for your firewall and delete any entries that contain the words Everquest 2, EQ2, Launchpad, or Voiceservice.  Then rerun the patcher(right click an run as administrator if using Windows 7 or Vista).  Whenever prompted make sure to select 'allow'. </p><p>Most commonly, this happens when a firewall blocks the voiceservice program.</p>

[jfost]

<p>I am having the exact same issue. There is some kind of loop that is triggered on "PLAY" never gets beyond the Start. This began occuring on 4/14/10 at approximately 5PM EDT.</p><p>J.</p>

[Joemomm]

<p>Same thing is going on with me. When I hit play it says it needs to update, then starts looping back and forth between Updating (99% Complete) and Starting. Tried restarting it and logging in and out multiple times to no avail.</p>

[Brik]

<p>Having the exact same problem.</p>

[Tynii]

<p>I am having the same exact issue as discribed.  I am using the streaming client if that helps.</p>

[buhao]

<p><cite>Joemommaa@Venekor wrote:</cite></p><blockquote><p>Same thing is going on with me. When I hit play it says it needs to update, then starts looping back and forth between Updating (99% Complete) and Starting. Tried restarting it and logging in and out multiple times to no avail.</p></blockquote><p>Same here</p>

[Turabah]

<p>Same exact problem here.</p><p>No firewall, that's not the solution.</p><p>Bugged only since the update today.</p><p>Edit:</p><p>I'm using the streaming client.  Wife on other machine uses disc-installed game and has no problems.</p>

[Mynladaru]

<p>Come on guys.</p><p>This is getting old.</p><p>The launcher is stuck in a loop. It downloads whatever updates it needs. When you click on play, the downloader goes into a loop and downloads dbghelp.dll over and over and over and over.</p><p>I tried deleteing dbghelp.dll and dbghelp.dll.part and it just continues.</p><p>If you look in the .downloadinfo.txt file, it looks similar to the following:</p><p>**** Starting at Wed Apr 14 18:47:23 2010 with plug-in 1.0.3.111 ****Finished downloading 348,031 bytes in 1.302 seconds (267,304 bytes per second)Finished downloading 696,062 bytes in 2.574 seconds (270,420 bytes per second)Finished downloading 1,044,093 bytes in 3.836 seconds (272,182 bytes per second)Finished downloading 1,392,124 bytes in 5.108 seconds (272,537 bytes per second)Finished downloading 1,740,155 bytes in 6.450 seconds (269,791 bytes per second)Finished downloading 2,088,186 bytes in 7.742 seconds (269,721 bytes per second)Finished downloading 2,436,217 bytes in 9.034 seconds (269,672 bytes per second)Finished downloading 2,784,248 bytes in 10.316 seconds (269,896 bytes per second)Finished downloading 3,132,279 bytes in 12.428 seconds (252,034 bytes per second)Finished downloading 3,480,310 bytes in 14.311 seconds (243,191 bytes per second)Finished downloading 3,828,341 bytes in 16.083 seconds (238,036 bytes per second)Finished downloading 4,176,372 bytes in 17.575 seconds (237,631 bytes per second)Finished downloading 4,524,403 bytes in 19.017 seconds (237,913 bytes per second)Finished downloading 4,872,434 bytes in 20.489 seconds (237,807 bytes per second)Finished downloading 5,220,465 bytes in 22.311 seconds (233,986 bytes per second)Finished downloading 5,568,496 bytes in 23.903 seconds (232,962 bytes per second)Finished downloading 5,916,527 bytes in 25.455 seconds (232,430 bytes per second)Finished downloading 6,264,558 bytes in 27.027 seconds (231,788 bytes per second)Finished downloading 6,612,589 bytes in 28.539 seconds (231,703 bytes per second)Finished downloading 6,960,620 bytes in 30.071 seconds (231,472 bytes per second)Finished downloading 7,308,651 bytes in 31.954 seconds (228,724 bytes per second)Finished downloading 7,656,682 bytes in 34.326 seconds (223,057 bytes per second)Finished downloading 8,004,713 bytes in 35.828 seconds (223,420 bytes per second)Finished downloading 8,352,744 bytes in 38.010 seconds (219,751 bytes per second)Finished downloading 8,700,775 bytes in 40.752 seconds (213,505 bytes per second)Finished downloading 9,048,806 bytes in 42.714 seconds (211,846 bytes per second)Finished downloading 9,396,837 bytes in 44.376 seconds (211,754 bytes per second)Finished downloading 9,744,868 bytes in 47.158 seconds (206,642 bytes per second)Finished downloading 10,092,899 bytes in 49.041 seconds (205,805 bytes per second)Finished downloading 10,440,930 bytes in 50.663 seconds (206,085 bytes per second)Finished downloading 10,788,961 bytes in 52.295 seconds (206,309 bytes per second)Finished downloading 11,136,992 bytes in 53.787 seconds (207,057 bytes per second)Finished downloading 11,485,023 bytes in 56.019 seconds (205,020 bytes per second)Finished downloading 11,833,054 bytes in 57.571 seconds (205,538 bytes per second)Finished downloading 12,181,085 bytes in 59.513 seconds (204,679 bytes per second)Finished downloading 12,529,116 bytes in 61.055 seconds (205,210 bytes per second)Finished downloading 12,877,147 bytes in 62.627 seconds (205,616 bytes per second)Finished downloading 13,225,178 bytes in 64.761 seconds (204,215 bytes per second)Finished downloading 13,573,209 bytes in 66.403 seconds (204,406 bytes per second)Finished downloading 13,921,240 bytes in 68.215 seconds (204,078 bytes per second)Finished downloading 14,269,271 bytes in 69.767 seconds (204,527 bytes per second)Finished downloading 14,617,302 bytes in 71.569 seconds (204,240 bytes per second)Finished downloading 14,965,333 bytes in 73.051 seconds (204,861 bytes per second)Finished downloading 15,313,364 bytes in 75.063 seconds (204,006 bytes per second)Finished downloading 15,313,364 bytes in 76.054 seconds (201,348 bytes per second)Finished downloading 15,661,395 bytes in 77.856 seconds (201,158 bytes per second)Finished downloading 16,009,426 bytes in 79.778 seconds (200,674 bytes per second)Finished downloading 16,357,457 bytes in 81.330 seconds (201,124 bytes per second)</p><p>It is obvious we aren't going anywhere until something is done.</p><p>Thanks</p>

[ITZBITZ]

<p>Same problem, streaming client, Windows 7x64 - worked fine this morning and got home tonight completely unable to play due to this issue.</p><p>Glad I'm not alone, but we need a fix ASAP.</p>

[SiliconVideo]

<p>Same issue,   Play button gets to 99% and then just loops back.  Running streaming client on W7/64</p>

[cxcbxcvbvxcbxcv]

<p>Yep, doing the same thing for me on 2 computers.  I click "play" and it keeps flashing  between "Starting.." and "Stop" with 99% complete.    Grrrrr....</p>

[screenid]

<p>Same here...</p>

[Wilin]

<p>Same here!</p>

[Tynii]

<p>So how many ppl need to complain before this gets fixed??  Any ETA??</p>

[JadePaladin]

<p>For some reason, the Everquest II Streaming folder has its permissions set to "read only" I tried resetting the permissions and now no longer get the error. The folder location may be different for each user. I installed mine under C:GamesSony Online EntertainmentInstalled GamesEverquest II Streaming .</p><p>Never mind...Thought this fixed it but not so lucky.</p>

[tallie0582]

<p>I'm having this issue as well.  I'm running the streeming client on Windows 7 64.</p>

[kimsluss]

Yup - same here. VERY annoying.

[Joras]

<p>Add 1 more to the "Same Issue" group..  Sad to see this has been happening all day and there is no viable response.</p><p>Joras</p>

[micahjames]

<p>Yep, same problem. Please fix it!!</p>

[zraxx]

<p>same problem, after a while of it looping, it eventually gives me this error.  Probably doesn't help.... but I thought i'd throw it in.</p><p>An error occured communicating with the system.Error: 2001 id: IDS_MINSPEC_D3D param: IDS_D3D: DirectX9 not installedError Code: 2001</p>

[Learan]

<p>having same issue...reinstalled streaming client to different location...seems to be loading now. I got past the launcher...but it's redownloading whatever zone i'm in and all the otehr stuff...60ish megs worth right now.  hopefully i'll be able to cut'n'paste my UI and maps and stuff over.  any other fixes around?</p>

[braindork0]

<p>I deleted dbghelp.dll.part and dbghelp.dll, then started the launcher <strong>as administrator.  </strong></p><p>that resolved the issue for me and my wife.  Exited and ran again (non administrator) and it's still working.</p><p>I suspect it's a permission problem, what I'm not sure...</p>

[Wilin]

<p><cite>braindork0 wrote:</cite></p><blockquote><p>I deleted dbghelp.dll.part and dbghelp.dll, then started the launcher <strong>as administrator.  </strong></p><p>that resolved the issue for me and my wife.  Exited and ran again (non administrator) and it's still working.</p><p>I suspect it's a permission problem, what I'm not sure...</p></blockquote><p>Thanks, it worked for me also.</p>

[micahjames]

<p><cite>braindork0 wrote:</cite></p><blockquote><p>I deleted dbghelp.dll.part and dbghelp.dll, then started the launcher <strong>as administrator.  </strong></p><p>that resolved the issue for me and my wife.  Exited and ran again (non administrator) and it's still working.</p><p>I suspect it's a permission problem, what I'm not sure...</p></blockquote><p>Thank you so much braindork0 it worked for me too!!</p>

[Learan]

<p>just tried what braindork0 posted and it worked like a charm.  cheers!</p><div><span ><a href="../user/profile.m?user_id=451286"><span style="color: #ffffff;">braindork0</span></a></span></div> <div><span ><a href="../user/profile.m?user_id=451286"><span style="color: #ffffff;">braindor</span></a></span></div>

[braindork0]

<p>Excellent!  Glad to help...</p><p>if anyone is on Antonia Bayle, Sloognorn would gladly accept donations for services rendered <img src="/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" alt="SMILEY" /></p>

[Tynii]

<p>Thanks for the Info..  Deleting these two files worked !!!</p>

[braindork0]

<p>Thanks to Mynladaru as well, he/she found the file that failed to download.  I just added the 'run as administrator' portion.</p>

[Joras]

<p>I'd like to thank the community for doing SoE's job.. pathetic...</p><p>Joras</p>

[Mynladaru]

<p>Just got finished talking with support.</p><p>This is news to them. Never heard of it. First they've seen. Can't figure it out. :/</p><p>The "solution" is for me to send them dxdiag and msinfo, which I'm not going to do because it contains too much personal information.</p><p>The other solution is to redownload the entire client through the station launcher (because that doesn't work worth crap either).</p><p>So, no game for me tonight; or you either.</p><p>SOE tech support for the loss.</p>

[Mynladaru]

<p>Yeper. That worked for me also.</p><p>Thanks</p>

[Dallamar4212]

<p>In reference to quote:</p><p><span ><span style="color: #ffffff;"> </span></span></p><p>I deleted dbghelp.dll.part and dbghelp.dll, then started the launcher <strong>as administrator.  </strong></p><p>that resolved the issue for me and my wife.  Exited and ran again (non administrator) and it's still working.</p><p>I suspect it's a permission problem, what I'm not sure...</p><p>I was able to find and delete the dbghelp.dll in the eq2 main folder but did not see dbghelp.dll.part at all and i have actually searched computer all files and also all the folders one by one but no luck finding it. I also redid my properties for run as admin and even right click on the icon and run as admin to be sure but still getting the loop.</p><p>FYI, I am on vista with the alternate install (loads new zones only really) if that makes a difference.</p><p>I am familiar with computers but not the best so any extra tips or advise is very welcome....</p>

[Nynkster]

<p>Not sure on winblows Virus (aka Windows Vista) but if you did a generic install...try going to this location and see if it is there.   C:ProgramDataSony Online EntertainmentInstalled GamesEverQuest II </p>

[Pullo]

<p>Same problem here.  The launcher goes through a never ending loop.</p><p>For reference, I use Vista 64-bit (need to upgrade to W7).  I also use the Streaming Patcher.</p><p>The launcher worked fine for me at around 1pm CDT today, so this is a new thing.</p><p>The fix suggested in this thread worked - deleted the two referenced files and I'm back in business.</p>

[Ukime]

<p>I could only find the 1 file. deleting it did not help. Where would the dll.part be located? I looked through every folder in eq2 but can not locate it.(even with a file search)</p>

[TheTaiyed]

<p>Could be a hidden file. Try making your hidden items visible.</p>

[Illiuar]

<p>Im having the same issue, ive delete the dbghelp.dll.part and dbghelp.dll and then ran as admin, and a no go for me. Just goes back to the infinite update loop...</p>

[Falcone01]

<p>[Removed for Content] me off according to support this was supposed to be fixed an hour ago.  Did what you had posted but for some reason I cannot change the attributes even via cmd prompt as admin I am on Vista 64</p>

[terjalan]

<p>Deleting dbghelp.dll and dbghelp.dll.part in the EVERQUEST 2 folder ( DO NOT DELETE THE DBGHELP.DLL IN SYSTEM32 )</p><p>and starting the launcher as administrator fixed it.</p><p>oi.. wish they'd stop breaking the streaming client.. getting tired of going through hoops to play.</p>

[Vincenzo]

<p>I had exactly the same isse, on 32 bit XP with streaming client installed through Steam.</p><p>quitting launcher, deleting those 2 files and restarting launcher has also fixed my problem. Sony you need to get this information out there.</p>

[Vonotar]

<p>Works for me too... basically looks like the launcher attempts to replace/update the old file with the downloaded .part version.</p><p>Deleting both files worked for me, without even needing to run as admin.</p>

[Variand]

<p>Same problem here, using streaming client win7 64bit.</p><p>Almost after every update streaming client just screwed up....</p><p>There is a 1015 error too in other topic here, but noone responding from soe there...</p>

[Azaeli]

I'm having the same issue, and can't find the second file to delete either...bummer because I'm going out of town tomorrow and wanted to get my broker updated before I go.

[TheBlackWizard]

I am also having a similar problem. I am running the normal client and I can ge to character select, but once I choose a character to play it freezes at 'Entering games as [character name]' I can only find one of the files mentioned in this thread. I deleted that, deleted the permissions in my firewall and ran launcher as administrator, still freeze. Looked for hidden files and no file with the .part name.

[Trelayna]

<p>Everyone -</p><p>I <a href="http://forums.station.sony.com/eq2/posts/list.m?topic_id=476483" target="_blank">posted about this</a> earlier this morning - I'm pretty sure it has to do with last night's round of Windows Updates.  The game worked fine for me before they installed last night.</p><p>It would be helpful if one or more of you could uninstall the updates from last night ONE AT A TIME, testing EQ between each removal, to narrow down which of the 4/15 updates caused the break.  Post your findings here to benefit everyone.  I'd do it myself, but I'm at work now. <img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" /></p><p>-Ian</p>

[Falcone01]

<p>still isn't working for me HELP!</p>

[tallie0582]

<p><span ><p>Deleting the dbghelp files and running as an administrator worked for me too.  Thanks!</p></span></p>

[Falcone01]

<p>why does this not work for me?????</p>

[loryvianne]

<p>Thanks it worked for me as well   win7 64     greatly appreciated</p>

[soysauc3]

<p>Well I'm glad that some of you have solved your problems, but I don't think it's the same problem I initially posted. I have no problem with the launcher or updates, this was happening before trhe most recent update. The problem I am having is that once I hit the play button on the launcher, it runs EverQuest2.exe, but the window never comes up. This happens alomost everytime I try and start the game, but just once. After I terminate Everquest2.exe and try again it works fine. It just happens to take quite a long time for EverQuest2.exe to termintate after i hit the end proccess button.</p><p>I have no firewall, and i was checking the task manager, it seems that the voice service doesn't even start until I'm in game with a specific character. I don't even get that far, so I don't think that's the issue</p>

[Malynar]

<p>I would just like to say that me and a friend both have the same issue as soysauc3, not the billion other people who hijacked this thread, additionally I occasionally have to run the launcher, kill the everquest2.exe process, wait 5 minutes for it to close, and then repeat the process again and on the third time i run the launcher i can actually play. Running XP proffesional 64-bit here, friend is running XP home 32 bit I believe.</p>

[Topher]

<p>Gahhh, this is so frustrating and annoying, and just simply irresponsible on SoE that nothing has been done about this yet.</p><p>I'm a new subscriber and this is about to be the last straw for me to Unsubscribe.</p><p>Tried deleting the two files.. Didn't work.</p><p>Saw that someone thought it may have been because of the updates, don't think it is because I've yet to turn off or update this computer.</p><p>Can we please get some DEV attention on this matter! Not too big of a fan of paying for a game that I can't play...</p><p><img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" /></p>

[Sylvrin]

<p>oops posted to wrong thread. Sorry</p>