New Crash Just started [Archive] - EQ2 Forum Archive @ EQ2Wire

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Juice

04-02-2010, 02:46 PM

Well, a new issue has seemed to appear. I have had 2 crashes in the last hour or so, different then my other issue as that has not appeared since I have stayed out of DLW. The only changes I have made to the game or mods were to download the Optional content, City Voiceovers, Combat Voiceovers and Quest Voiceovers since yesterday. Here are the 2 crash logs that are saved.SOEBuild=6352LSOEVersionString=2010/3/26 14:10:12EVERQUEST2 CRASH LOG================================================== ================================================Un handled exception EXCEPTION_ACCESS_VIOLATION at 0x10022EB5Application was trying to read from 0x00000008 Region Begins At: 0x00000000 Region Ends At: 0x00010000 Region Size Is: 0x00010000 bytes Memory Protection: PAGE_NOACCESS (00000001) Memory State: MEM_FREE Memory Type: FreeGame Data: SOEBuild: SOEBuild=6352L SOEVersionString: SOEVersionString=2010/3/26 14:10:12 OS Version: 6.0.6002 Service Pack 2 VER_SUITE_PERSONAL VER_NT_WORKSTATION CPU: 4 x86 GenuineIntel 25MHz RDTSC MSR CMPXCHG8 SSE SSE2 DirectX Version: 10.0 Video Card/Driver: [NVIDIA GeForce GTX 285] [nvd3dum.dll] 8.17.11.9713 {d7b71e3e-46a3-11cf-b05f-322f1fc2c535} Time at crash: Fri Apr 02 12:30:43 2010 Login Server: none Performance: 7 Game Uptime: 977 seconds Position last frame: -236.00, 217.32, -147.48 Zone name: exp03_rgn_butcherblock Time in Zone: 946 seconds Previous Zone name: GameScene::ZR_NETWORKED_ZONE_CHANGE Multi-core support: enabled Low-Memory Mode: disabled Resolution: 1920x1200 (60 hz) fullscreen UI: UI/ProfitUILog: **** Unrecognized command - QuestionText **** Unrecognized command - ExclamationText **** Unrecognized command - ShineyCOND Saving UI to file Antonia Bayle_Triaan_eq2_uisettings.xml **** Unrecognized command - QuestionText **** Unrecognized command - ExclamationText **** Unrecognized command - ShineyCOND **** Unrecognized command - QuestionText **** Unrecognized command - ExclamationText **** Unrecognized command - ShineyCONDThread Data: Primary Thread Id: 3828 Current Thread Id: 3648 Current Thread Priority: 0Memory: AddressLimitMB: 4095 Load: 36% Total physical: 4294967295 Free physical: 4294967295 Total pagefile: 4294967295 Free pagefile: 4294967295 Total virtual: 4294836224 Free virtual: 3172962304Memory Manager: Allocations: 259526 Bytes Allocated: 512684672 Max Allocations: 262743 Max Bytes Allocated: 527856816 System Memory Allocated (MB): 504 Limit: 4095 Number of Allocate Calls: 1769690 Number of Free Calls: 1510188Registers: EAX 0x0F22FEAC EBX 0x00000004 ECX 0x0F22FEF8 EDX 0x355DAC30 ESI 0x40122450 EDI 0x00000000 GS 0x0000002B FS 0x00000053 ES 0x0000002B DS 0x0000002B EBP 0x0F22FEBC ESP 0x0F22FE98 EIP 0x10022EB5 FLAGS 0x00010202 CS 0x00000023 SS 0x0000002BFPU Registers: CW 0x0000027F SW 0x00000000 TW 0x0000FFFFFPU Rounding Mode: NearestCall Stack: 0x10022EB5: nsCStringKey::nsCStringKey+c 0x1009ADC6: jpeg_free_small+dfd 0x10077D23: PL_DHashMatchEntryStub+657c 0x1001D290: nsIThread::IsMainThread+db 0x772AECCB: BaseThreadInitThunk+e 0x7776D24D: RtlCreateUserProcess+8c 0x7776D45F: RtlCreateProcessParameters+4eEnd of Call StackStack Scan: 0x0F22FE98: 0x1009AE35, in C:ProgramDataSony Online EntertainmentInstalled GamesEverQuest IIxul.dll (0x10000000) 0x0F22FE9C: 0x00000004 0x0F22FEA0: 0x0F22FEF8 0x0F22FEA4: 0x355DAC30 0x0F22FEA8: 0x00000000 0x0F22FEAC: 0x10450DD8, in C:ProgramDataSony Online EntertainmentInstalled GamesEverQuest IIxul.dll (0x10000000) 0x0F22FEB0: 0x03571CC0 0x0F22FEB4: 0x0358CFC0 0x0F22FEB8: 0x0F22FE9C 0x0F22FEBC: 0x0F22FF00 0x0F22FEC0: 0x1009ADC6, in C:ProgramDataSony Online EntertainmentInstalled GamesEverQuest IIxul.dll (0x10000000) 0x0F22FEC4: 0x804B0002 0x0F22FEC8: 0x40122450 0x0F22FECC: 0x40427C18 0x0F22FED0: 0x1002E27E, in C:ProgramDataSony Online EntertainmentInstalled GamesEverQuest IIxul.dll (0x10000000) 0x0F22FED4: 0x40427C18 0x0F22FED8: 0x0F22FEF8 0x0F22FEDC: 0x00000001 0x0F22FEE0: 0x10077858, in C:ProgramDataSony Online EntertainmentInstalled GamesEverQuest IIxul.dll (0x10000000) 0x0F22FEE4: 0x40427C18 0x0F22FEE8: 0x0358CBAC 0x0F22FEEC: 0x0358C938 0x0F22FEF0: 0x03571CC0 0x0F22FEF4: 0x00000001 0x0F22FEF8: 0x0F22FEF8 0x0F22FEFC: 0x0F22FEF8 0x0F22FF00: 0x0F22FF28 0x0F22FF04: 0x10077D23, in C:ProgramDataSony Online EntertainmentInstalled GamesEverQuest IIxul.dll (0x10000000) 0x0F22FF08: 0x0358D06C 0x0F22FF0C: 0x03589C8C 0x0F22FF10: 0x0312AA90 0x0F22FF14: 0x03589C80 0x0F22FF18: 0x00000000 0x0F22FF1C: 0x00000001 0x0F22FF20: 0x00000001 0x0F22FF24: 0x00000000 0x0F22FF28: 0x0F22FF88 0x0F22FF2C: 0x1001D290, in C:ProgramDataSony Online EntertainmentInstalled GamesEverQuest IIxul.dll (0x10000000) 0x0F22FF30: 0x0358C930 0x0F22FF34: 0x0358CFC0 0x0F22FF38: 0x30015451, in C:ProgramDataSony Online EntertainmentInstalled GamesEverQuest IInspr4.dll (0x30000000) 0x0F22FF3C: 0x03589C80 0x0F22FF40: 0x03123398 0x0F22FF44: 0x03123398 0x0F22FF48: 0x00000000 0x0F22FF4C: 0x0312AB28 0x0F22FF50: 0x3001746B, in C:ProgramDataSony Online EntertainmentInstalled GamesEverQuest IInspr4.dll (0x30000000) 0x0F22FF54: 0x03589FD0 0x0F22FF58: 0x7C349565, in C:ProgramDataSony Online EntertainmentInstalled GamesEverQuest IIMSVCR71.dll (0x7c340000) 0x0F22FF5C: 0x0358CFC0 0x0F22FF60: 0x00000000 0x0F22FF64: 0x00000000 0x0F22FF68: 0x0312AA90 0x0F22FF6C: 0xC0000005 0x0F22FF70: 0x0F22FF60 0x0F22FF74: 0x0F22FA88 0x0F22FF78: 0x0F22FFC4 0x0F22FF7C: 0x7C34240D, in C:ProgramDataSony Online EntertainmentInstalled GamesEverQuest IIMSVCR71.dll (0x7c340000) 0x0F22FF80: 0x7C37F508, in C:ProgramDataSony Online EntertainmentInstalled GamesEverQuest IIMSVCR71.dll (0x7c340000) 0x0F22FF84: 0x00000000 0x0F22FF88: 0x0F22FF94 0x0F22FF8C: 0x772AECCB, in C:Windowssyswow64kernel32.dll (0x77220000) 0x0F22FF90: 0x0312AA90 0x0F22FF94: 0x0F22FFD4 0x0F22FF98: 0x7776D24D, in C:WindowsSysWOW64ntdll.dll (0x776f0000) 0x0F22FF9C: 0x0312AA90 0x0F22FFA0: 0x78A578CA 0x0F22FFA4: 0x00000000 0x0F22FFA8: 0x00000000 0x0F22FFAC: 0x0312AA90 0x0F22FFB0: 0x00000000 0x0F22FFB4: 0x00000000 0x0F22FFB8: 0x00000000 0x0F22FFBC: 0x0F22FFA0 0x0F22FFC0: 0x00000000 0x0F22FFC4: 0xFFFFFFFF 0x0F22FFC8: 0x777A2C41, in C:WindowsSysWOW64ntdll.dll (0x776f0000) 0x0F22FFCC: 0x00F60A96, in C:ProgramDataSony Online EntertainmentInstalled GamesEverQuest IIEverQuest2.exe (0x00400000) 0x0F22FFD0: 0x00000000 0x0F22FFD4: 0x0F22FFEC 0x0F22FFD8: 0x7776D45F, in C:WindowsSysWOW64ntdll.dll (0x776f0000) 0x0F22FFDC: 0x7C3494F6, in C:ProgramDataSony Online EntertainmentInstalled GamesEverQuest IIMSVCR71.dll (0x7c340000) 0x0F22FFE0: 0x0312AA90 0x0F22FFE4: 0x00000000 0x0F22FFE8: 0x00000000 0x0F22FFEC: 0x00000000 0x0F22FFF0: 0x00000000 0x0F22FFF4: 0x7C3494F6, in C:ProgramDataSony Online EntertainmentInstalled GamesEverQuest IIMSVCR71.dll (0x7c340000) 0x0F22FFF8: 0x0312AA90 0x0F22FFFC: 0x00000000 0x0F230000: Invalid stack data: Can't be readEnd of Stack ScanEND OF LOG

Juice

04-02-2010, 02:47 PM

SOEBuild=6352LSOEVersionString=2010/3/26 14:10:12EVERQUEST2 CRASH LOG================================================== ================================================Un handled exception EXCEPTION_ACCESS_VIOLATION at 0x10022EB5Application was trying to read from 0x00000008 Region Begins At: 0x00000000 Region Ends At: 0x00010000 Region Size Is: 0x00010000 bytes Memory Protection: PAGE_NOACCESS (00000001) Memory State: MEM_FREE Memory Type: FreeGame Data: SOEBuild: SOEBuild=6352L SOEVersionString: SOEVersionString=2010/3/26 14:10:12 OS Version: 6.0.6002 Service Pack 2 VER_SUITE_PERSONAL VER_NT_WORKSTATION CPU: 4 x86 GenuineIntel 25MHz RDTSC MSR CMPXCHG8 SSE SSE2 DirectX Version: 10.0 Video Card/Driver: [NVIDIA GeForce GTX 285] [nvd3dum.dll] 8.17.11.9713 {d7b71e3e-46a3-11cf-b05f-322f1fc2c535} Time at crash: Fri Apr 02 12:14:15 2010 Login Server: none Performance: 7 Game Uptime: 5196 seconds Position last frame: 228.09, 276.54, -265.46 Zone name: exp03_rgn_butcherblock Time in Zone: 3676 seconds Previous Zone name: GameScene::ZR_NETWORKED_ZONE_CHANGE Multi-core support: enabled Low-Memory Mode: disabled Resolution: 1920x1200 (60 hz) fullscreen UI: UI/ProfitUILog: **** Unrecognized command - Parent.IconPage.Overlay.8.ReuseSec.DynamicData *** * Unrecognized command - Parent.IconPage.Overlay.9.ReuseSec.DynamicData *** * Unrecognized command - Parent.IconPage.Overlay.10.ReuseSec.DynamicData ** ** Unrecognized command - Parent.IconPage.Overlay.11.ReuseSec.DynamicData ** ** Unrecognized command - Parent.IconPage.Overlay.12.ReuseSec.DynamicData m_ processUpdateSpellBookMsg() show window m_processUpdateSpellBookMsg() **** Unrecognized command - Parent.Parent.ProfitUI_AutoAttackCalc.Calculate.Pr ess **** Unrecognized command - Parent.Parent.ProfitUI_AutoAttackCalc.Calculate.Pr essThread Data: Primary Thread Id: 2520 Current Thread Id: 2504 Current Thread Priority: 0Memory: AddressLimitMB: 4095 Load: 42% Total physical: 4294967295 Free physical: 4294967295 Total pagefile: 4294967295 Free pagefile: 4294967295 Total virtual: 4294836224 Free virtual: 2727084032Memory Manager: Allocations: 259096 Bytes Allocated: 508811792 Max Allocations: 317668 Max Bytes Allocated: 702177840 System Memory Allocated (MB): 676 Limit: 4095 Number of Allocate Calls: 7256870 Number of Free Calls: 6997839Registers: EAX 0x26D2FEAC EBX 0x00000004 ECX 0x26D2FEF8 EDX 0x2EA6AC30 ESI 0x5A0D6978 EDI 0x00000000 GS 0x0000002B FS 0x00000053 ES 0x0000002B DS 0x0000002B EBP 0x26D2FEBC ESP 0x26D2FE98 EIP 0x10022EB5 FLAGS 0x00010202 CS 0x00000023 SS 0x0000002BFPU Registers: CW 0x0000027F SW 0x00000000 TW 0x0000FFFFFPU Rounding Mode: NearestCall Stack: 0x10022EB5: nsCStringKey::nsCStringKey+c 0x1009ADC6: jpeg_free_small+dfd 0x10077D23: PL_DHashMatchEntryStub+657c 0x1001D290: nsIThread::IsMainThread+db 0x772AECCB: BaseThreadInitThunk+e 0x7776D24D: RtlCreateUserProcess+8c 0x7776D45F: RtlCreateProcessParameters+4eEnd of Call StackStack Scan: 0x26D2FE98: 0x1009AE35, in C:ProgramDataSony Online EntertainmentInstalled GamesEverQuest IIxul.dll (0x10000000) 0x26D2FE9C: 0x00000004 0x26D2FEA0: 0x26D2FEF8 0x26D2FEA4: 0x2EA6AC30 0x26D2FEA8: 0x00000000 0x26D2FEAC: 0x10450DD8, in C:ProgramDataSony Online EntertainmentInstalled GamesEverQuest IIxul.dll (0x10000000) 0x26D2FEB0: 0x03791CC0 0x26D2FEB4: 0x037ACFC0 0x26D2FEB8: 0x26D2FE9C 0x26D2FEBC: 0x26D2FF00 0x26D2FEC0: 0x1009ADC6, in C:ProgramDataSony Online EntertainmentInstalled GamesEverQuest IIxul.dll (0x10000000) 0x26D2FEC4: 0x804B0002 0x26D2FEC8: 0x5A0D6978 0x26D2FECC: 0x59B3A0F0 0x26D2FED0: 0x1002E27E, in C:ProgramDataSony Online EntertainmentInstalled GamesEverQuest IIxul.dll (0x10000000) 0x26D2FED4: 0x59B3A0F0 0x26D2FED8: 0x26D2FEF8 0x26D2FEDC: 0x00000001 0x26D2FEE0: 0x10077858, in C:ProgramDataSony Online EntertainmentInstalled GamesEverQuest IIxul.dll (0x10000000) 0x26D2FEE4: 0x59B3A0F0 0x26D2FEE8: 0x037ACBAC 0x26D2FEEC: 0x037AC938 0x26D2FEF0: 0x03791CC0 0x26D2FEF4: 0x00000001 0x26D2FEF8: 0x26D2FEF8 0x26D2FEFC: 0x26D2FEF8 0x26D2FF00: 0x26D2FF28 0x26D2FF04: 0x10077D23, in C:ProgramDataSony Online EntertainmentInstalled GamesEverQuest IIxul.dll (0x10000000) 0x26D2FF08: 0x037AD06C 0x26D2FF0C: 0x037A9C8C 0x26D2FF10: 0x01E5AA90 0x26D2FF14: 0x037A9C80 0x26D2FF18: 0x00000000 0x26D2FF1C: 0x00000001 0x26D2FF20: 0x00000001 0x26D2FF24: 0x00000000 0x26D2FF28: 0x26D2FF88 0x26D2FF2C: 0x1001D290, in C:ProgramDataSony Online EntertainmentInstalled GamesEverQuest IIxul.dll (0x10000000) 0x26D2FF30: 0x037AC930 0x26D2FF34: 0x037ACFC0 0x26D2FF38: 0x30015451, in C:ProgramDataSony Online EntertainmentInstalled GamesEverQuest IInspr4.dll (0x30000000) 0x26D2FF3C: 0x037A9C80 0x26D2FF40: 0x01E53398 0x26D2FF44: 0x01E53398 0x26D2FF48: 0x00000000 0x26D2FF4C: 0x01E5AB28 0x26D2FF50: 0x3001746B, in C:ProgramDataSony Online EntertainmentInstalled GamesEverQuest IInspr4.dll (0x30000000) 0x26D2FF54: 0x037A9FD0 0x26D2FF58: 0x7C349565, in C:ProgramDataSony Online EntertainmentInstalled GamesEverQuest IIMSVCR71.dll (0x7c340000) 0x26D2FF5C: 0x037ACFC0 0x26D2FF60: 0x00000000 0x26D2FF64: 0x00000000 0x26D2FF68: 0x01E5AA90 0x26D2FF6C: 0xC0000005 0x26D2FF70: 0x26D2FF60 0x26D2FF74: 0x26D2FA88 0x26D2FF78: 0x26D2FFC4 0x26D2FF7C: 0x7C34240D, in C:ProgramDataSony Online EntertainmentInstalled GamesEverQuest IIMSVCR71.dll (0x7c340000) 0x26D2FF80: 0x7C37F508, in C:ProgramDataSony Online EntertainmentInstalled GamesEverQuest IIMSVCR71.dll (0x7c340000) 0x26D2FF84: 0x00000000 0x26D2FF88: 0x26D2FF94 0x26D2FF8C: 0x772AECCB, in C:Windowssyswow64kernel32.dll (0x77220000) 0x26D2FF90: 0x01E5AA90 0x26D2FF94: 0x26D2FFD4 0x26D2FF98: 0x7776D24D, in C:WindowsSysWOW64ntdll.dll (0x776f0000) 0x26D2FF9C: 0x01E5AA90 0x26D2FFA0: 0x5104EB48 0x26D2FFA4: 0x00000000 0x26D2FFA8: 0x00000000 0x26D2FFAC: 0x01E5AA90 0x26D2FFB0: 0x00000000 0x26D2FFB4: 0x00000000 0x26D2FFB8: 0x00000000 0x26D2FFBC: 0x26D2FFA0 0x26D2FFC0: 0x00000000 0x26D2FFC4: 0xFFFFFFFF 0x26D2FFC8: 0x777A2C41, in C:WindowsSysWOW64ntdll.dll (0x776f0000) 0x26D2FFCC: 0x00A79914, in C:ProgramDataSony Online EntertainmentInstalled GamesEverQuest IIEverQuest2.exe (0x00400000) 0x26D2FFD0: 0x00000000 0x26D2FFD4: 0x26D2FFEC 0x26D2FFD8: 0x7776D45F, in C:WindowsSysWOW64ntdll.dll (0x776f0000) 0x26D2FFDC: 0x7C3494F6, in C:ProgramDataSony Online EntertainmentInstalled GamesEverQuest IIMSVCR71.dll (0x7c340000) 0x26D2FFE0: 0x01E5AA90 0x26D2FFE4: 0x00000000 0x26D2FFE8: 0x00000000 0x26D2FFEC: 0x00000000 0x26D2FFF0: 0x00000000 0x26D2FFF4: 0x7C3494F6, in C:ProgramDataSony Online EntertainmentInstalled GamesEverQuest IIMSVCR71.dll (0x7c340000) 0x26D2FFF8: 0x01E5AA90 0x26D2FFFC: 0x00000000 0x26D30000: Invalid stack data: Can't be readEnd of Stack ScanEND OF LOG

TSR-DanielH

04-02-2010, 07:46 PM

The log makes it looks like a corrupted UI issue. You may want to make backups and then delete the following files and folders:cache foldereq2_recent.inieq2_default.iniEverQuest2.exee q2.iniAs well as the character specific files, these will appear as such:Servername_CharacterName_EQ2_uisettings.iniSt ationname_characters.iniIf deleting these files does not resolve your issue, you can restore your backed up files and folders and retain your hotkeys, contact lists, and display settings.

Rothgar

04-02-2010, 07:52 PM

It looks like you are crashing in xul.dll which is the user-interface library for the mozilla API we use for the in-game browser. Does this crash correspond with opening your browser window?We've been seeing these crashes for awhile now and it's definitely something on our list to fix asap.

Juice

04-02-2010, 08:23 PM

I got it once in the middle of a fight and the other time I was was running through the west camp. I did remove the xul.dll file and had the launcher patch it back in and I have not crashed since, played all afternoon so I am hoping that fixed it, I will let you know if it returns. Next step would be to redo my UI files.