Just installed can't connect, please help!

[Twighlight_EF]

<p>my son  just installed eq2, when he goes to run the game he gets this error message...</p><p>c:/programfiles/sony online entertainment/station launcher/station launcher.exe</p><p>the application has failed to start because it's side-by-side configureation is inccorect. Please see the application event log for more detail.</p><p>how do we fix this please,</p><p>thank for your help.</p>

[Twighlight_EF]

<p>Can anyone offer some help?</p>

[Skywarrior]

<p>Just doing a quick Google search on the error you are getting (always my first step in troubleshooting) seems to indicate your problem may be a bad C++ install.  I don't have time to run with it any further than that though.</p><p>For future reference, if you need help and advice from here your really need to provide more basic information, like what kind of computer you are running, your OS, basic configuration (internet connection, router, firewall, etc).  There is a post here (<a href="http://forums.station.sony.com/eq2/posts/list.m?topic_id=353617">http://forums.station.sony.com/eq2/...topic_id=353617</a>) that describes what to include in a request for help.  Otherwise folks are just shooting in the dark or from the hip, like me.  <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /></p><p>Anyway, hope my hint helps you.  Good luck in tracking it down.</p>

[Twighlight_EF]

<p><cite>Skywarrior wrote:</cite></p><blockquote><p>Just doing a quick Google search on the error you are getting (always my first step in troubleshooting) seems to indicate your problem may be a bad C++ install.  I don't have time to run with it any further than that though.</p><p>For future reference, if you need help and advice from here your really need to provide more basic information, like what kind of computer you are running, your OS, basic configuration (internet connection, router, firewall, etc).  There is a post here (<a href="http://forums.station.sony.com/eq2/posts/list.m?topic_id=353617">http://forums.station.sony.com/eq2/...topic_id=353617</a>) that describes what to include in a request for help.  Otherwise folks are just shooting in the dark or from the hip, like me.  <img src="/eq2/images/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" /></p><p>Anyway, hope my hint helps you.  Good luck in tracking it down.</p></blockquote><p>If i knew how to get that info or know what most of it is i would have happily included it. all i know about our computers are they are emachines and run on vista32. some people aren't computer literate, that's why these forums are helpful. and as tech support from the makers of the game they would know about the conflicts that can occur such as this.</p><p>Hopefully i will get an answer that is helpful instead of condensending.</p><p>thanks anyways.</p>

[Wullail]

<p><cite>Twighlight_EF wrote:</cite></p><blockquote><p>my son  just installed eq2, when he goes to run the game he gets this error message...</p><p>c:/programfiles/sony online entertainment/station launcher/station launcher.exe</p><p>the application has failed to start because it's side-by-side configureation is inccorect. Please see the application event log for more detail.</p><p>how do we fix this please,</p><p>thank for your help.</p></blockquote><p>Have you installed the c++ redistributable from microsoft , it might help , you can google 'c++ redistributable' to find it.</p>

[Twighlight_EF]

<p><cite>Wullail@Splitpaw wrote:</cite></p><blockquote><p><cite>Twighlight_EF wrote:</cite></p><blockquote><p>my son  just installed eq2, when he goes to run the game he gets this error message...</p><p>c:/programfiles/sony online entertainment/station launcher/station launcher.exe</p><p>the application has failed to start because it's side-by-side configureation is inccorect. Please see the application event log for more detail.</p><p>how do we fix this please,</p><p>thank for your help.</p></blockquote><p>Have you installed the c++ redistributable from microsoft , it might help , you can google 'c++ redistributable' to find it.</p></blockquote><p>we will try that.</p>

[Twighlight_EF]

<p>this did not work.</p>

[Wullail]

<p>Do you run AVG as your virus scanner?....techguys.org says something about doing the following...</p><p>I uninstalled AVG first (not sure if really necessary)</p><p>Here's what I did to fix this <span>side-by-side</span> <span>configuration</span> error. Go to <a href="http://support.microsoft.com/default.aspx?scid=kb;en-us;290301" target="_blank">http://support.microsoft.com/defaul....b;en-us;290301</a> and download the Windows Installer Cleanup Utility. Install the utility Run it via the Start menu, should list itself as above. A list of installed programs should appear. Search out the C++ redistributable entry, and click on the button to uninstall it.</p><p>Reboot</p><p>Reinstall the VC++ redistributable package.</p><p>Reboot</p><p>Then try again , if it works , re-install AVG...</p>

[Skywarrior]

<p><cite>Twighlight_EF wrote:</cite></p><blockquote><p>Hopefully i will get an answer that is helpful instead of condensending.</p><p>thanks anyways.</p></blockquote><p>I'm truly sorry I came off as condescending.  That was not my intention; however, I was pressed for time and I thought I could at least give you a direction to investigate.  That said, it really is usually very important to include as much information as you can in your request for assistance because it may make a huge difference in the quality of responses and their accuracy.  For instance,  in your response to me you indicate your OS is Vista 32.  This bit of information (not included in your first post), probably irrelevant in this case, is often essential to know in order to unravel some issues.</p><p>In your case, had you simply copied the error you got into your Google search box (or whatever search engine you use) the very first search result would have been the one from techguys.org which wullailduo just quoted from.  I suppose I should have copied the information and pasted it in my response as he did but, again, I was pressed for time last night and assumed you would do as I suggested and find it handily. </p><p>There is no shame in being computer illiterate.  We are all ignorant of many things.  That said, just as you would  not ask a doctor to diagnose illness without some basic information about symptoms, neither can computer nerds tell you what the problem is without some background information on the system itself.  The post I linked actually goes into a lot of detail in how to find and post the information generally needed, which is why I linked it.  Just do the best you can.</p><p>This issue is almost certainly in your computer and fixable at your end by doing the steps listed at techguys.org properly.</p>