"Complete Collection" Launcher and Account Mgmt failures

[-Kier-]

<p>two issues:</p><p>#1 the clean install of the Complete Collection on a fully patched Win7 box with only MSOffice and LotRO on it created a link to an out of date Station Launcher.  Brings up a release notes page in a browser with a broken link to download the launcher.  So I came here and downloaded the launcher.  Still nothing, just ran in the background.  I killed it and then downloaded the streaming patcher to get the EQ2 launcher to start.  That worked.</p><p>#2 renewing my sub is impossible.  I am stuck in an endless loop on the "enter payment method" form in subscriptions.  The form never completes -- it keeps asking for credit cards, and I keep entering them until I get the message "card already on file".  I can see the credit cards in "Payment Sources" but I can't apply them.  Awful design.</p><p>So I bought the box, installed cleanly, launcher was broken out of the box, and now your billing auth service won't complete.  Any ideas?  I find it ironic that this is the same experience I seem to have  everytime here guys, starting in "12/13/04" when it seems I first registered</p>

[Wingrider01]

<p><cite>-Kier- wrote:</cite></p><blockquote><p>two issues:</p><p>#1 the clean install of the Complete Collection on a fully patched Win7 box with only MSOffice and LotRO on it created a link to an out of date Station Launcher.  Brings up a release notes page in a browser with a broken link to download the launcher.  So I came here and downloaded the launcher.  Still nothing, just ran in the background.  I killed it and then downloaded the streaming patcher to get the EQ2 launcher to start.  That worked.</p><p>#2 renewing my sub is impossible.  I am stuck in an endless loop on the "enter payment method" form in subscriptions.  The form never completes -- it keeps asking for credit cards, and I keep entering them until I get the message "card already on file".  I can see the credit cards in "Payment Sources" but I can't apply them.  Awful design.</p><p>So I bought the box, installed cleanly, launcher was broken out of the box, and now your billing auth service won't complete.  Any ideas?  I find it ironic that this is the same experience I seem to have  everytime here guys, starting in "12/13/04" when it seems I first registered</p></blockquote><p>what breowser are you using? Try a fully patch Internet explorer</p><p>as far as the launcher goes - try uninstalling the old one, downloading a fresh copy from h<a href="http://launcher.station.sony.com/">ttp://launcher.station.sony.com/</a> and installing it. Make sure you set the file locations for the game before you attempt to patch</p>

[-Kier-]

<p>station launcher was reinstalled with your beta -- it seems to work AFAIK.  I just tried to resubbed so I can't know</p><p>I was using a brand new IE 8 on a Win7 32 box.  It's not the browser -- your auth service never completes, it just spins the same form up and up</p>

[TSR-DanielH]

<p><span ><p>Greetings,</p><p>This error is almost surely being caused by an incorrect country code on your account.  If the country code on your account does not match the country your card was issued in then it will not display as an available payment source.  The card will still be on file with your account, though.  That will result in a 'card already on file' error even though you aren't able to select or see it.</p><p>Simply contact our support line through phone or chat and we'll verify some basic account info and change the country code for you.  The following link contains our contact information:</p><p><a rel="nofollow" href="http://help.station.sony.com/cgi-bin/soe.cfg/php/enduser/std_adp.php?p_faqid=10404" target="_blank">http://help.station.sony.com/cgi-bi...p?p_faqid=10404</a></p></span></p>