Station launcher crash

[Vedderj]

<p>I keep getting a We're sorry but your login attempt has failed:  Server Timeout.  Error.</p><p>Any work around?</p>

[kiyokobabygirl]

<p>Having the same issue here, can't log in via launcher or eq2.exe</p>

[hockeyplayer43]

<p>Also having this problem cant seem to get into the game.</p>

[everittdaniel]

<p>As am I, also seems like accessing station account times out too.</p>

[Mit]

<p>I keep getting unable to login... check station name or password, but everything errors out when i try to reset pw <img src="/smilies/69934afc394145350659cd7add244ca9.gif" border="0" alt="SMILEY" /></p>

[Bloodsin12]

<p>Chances are everyone is getting this.  I am as well.</p>

[RandomWalk]

<p>Me too - both accounts.  Login servers are busy. </p>

[Greedmeister]

<p>I am having this problem as well.</p><p>Hope it gets fixed soon.</p><p>If anyone at SoE reads this, PLEASE put some pressure on livegamer to fix the uploads, they have been on and off for weeks and the customer service there is a joke.</p>

[TigTiger]

<p>Ok who broke the login server? LOL</p>

[Shoushin]

<p>no idea, but it was working ~2-3 hours ago.</p>

[Klin]

<p>as of 8:10 central time, unrest also cannot log-in</p>

[Beef_Supre]

<p>It's SOE's way of saying: GO PLAY WITH YOUR SPOUSES!</p><p>Hint taken.</p><p>Happy Valentine's Day!</p>

[DarkSaven]

<p>Both accounts unable to log in , Beta servers can't log in either. Looks like the mice died  finally !</p>

[fearthisjuggalo]

<p><cite>Steel@Antonia Bayle wrote:</cite></p><blockquote><p>It's SOE's way of saying: GO PLAY WITH YOUR SPOUSES!</p><p>Hint taken.</p><p>Happy Valentine's Day!</p></blockquote><p>It's 6:15am here in WA, the wife would get pretty PO'd if I went and woke her up. Guess I'll just go play Dante's Inferno for awhile.</p>

[Kinleah]

<p>LOL Yeah I'm in CA and it's a bit early to wake the hubby...</p>

[dominuskaylan]

<p>Locked out as well.</p><p>If I wake my wife up early her head spins in a 360 motion and she makes a growling sound...</p>

[Gorekin]

<p>Cant log in all my accounts are down. I go the account page and it said error. Come on get it up!!! Well it is V-day after all.</p>

[Calligraphy]

<p>So, I know..almost over-kill to mention I'm having the same problem..BUT, it seems (through my observation over the last 5 years in this game) these kinds of unsolvable problems only happen on weekends - when no one's on the the other end of the technical support phone call) *sigh*</p><p>..Not tryin to start a huge 'ole debate or anything..but I'm curious..why is it SoE continues to come out with expansions, when the problems, some of which they've had since launch, haven't been fixed?</p><p>(PLEASE don't tell us that it's to stay at the top of the marketing scheme in order to rake in the cash because OTHER games are coming out with X-packs and you hafta be competative..because that's just poor marketing IMO..you may gain some cash by selling the expansion, but effectively, you lose subscribers due to lack of working data and features whereas if everything was being worked on effectively and efficiently, the amount of virtual income would be timeless and larger over-all)..JUST CURIOUS!</p><p>And, thanks..</p>

[Kaneu]

<p>Hmmm Sony site, and login same here</p>

[TheImmortal]

<p>Same here in OH, been trying to login for the last hour or so.  No joy. My wife and I did Valentine's day on  Friday, so, I am GTG for playing EQ2 today!  Missing all the juicy Bonus XP goodness. </p>

[Shoushin]

<p>um... partly i agree with you (see the memory issue ppl are having) but in this current case im not sure it has anything to do with the new expansion. a downed HW or anything similar could have rendered the login server inaccessible.</p>

[Kaneu]

<p>You'd think they'd have the common courtesy to at least post something of what is going on...come on!</p>

[Sealover]

<p>I was in the game made the mistake of trying to switch to different alt.. and got the message servers busy.</p><p>Did full file scan.. said problem with account... tried again log in got the new thing about the collectors edition then a pop up asking for account password again.. and then trying all servers and all busy.</p>

[Mdall]

<p>Well all SOE games can't be accessed and it is almost impossible to contact the support as you need to be logged to do so. And yes, agreeing with you, they shuld have courtesy to say something about it...</p>

[Vicotnik82]

<p>I also gain this message as the rest.</p><p>We´re sorry but your login attempt has failed: Server Timeout</p>

[purpleviol]

I am having same probs for an hour now and these things only happen at weekends when there is nobody to help you my other half is in the game but when i logged in it said error could not find account info then said logging failure i wonder if this is going to be resolved today as there are no gm's on

[MayhemMechanix]

<p>Well, at least I don't have to wake my girlfriend up to see if she can login too.  Was starting to get really frustrated. i wanted to take advantage of the XP weekend as well.</p>

[Naturalbea]

<p>The thing that bugs me is that when any of my servers go down (related to my job) I get alerts via every method imaginable!  In additions (as we all should be) we are then responsible for keeping the impacted people up-to-date on what the issue is and when it will be resolved.</p><p>For Tunare's sake, higher some lowly intern to babysit or something.  Buy a backup load balancer to manage you "9" login servers...</p>

[juanvaldez]

<p><strong>Aarrrrgh</strong></p>

[JetOut417]

<p>Has anyone heard anything about a time frame for this to be fixed?</p>

[Mdall]

<p>I sent a ticket, hopefully someone will see it and get some people to work on it :p</p>

[Kinleah]

<p>for the last couple of weeks I've had a problem where occasionally when I log in most of my characters are missing. And to top it off I get the message saying can't find account info for the ones that ARE there.</p><p>Still can't log in... and I totally agree that they should be posting SOMETHING about what's happening... at least to let us know that they know there's a problem. Isn't that what the forums are for?</p>

[Shan]

<p>Welcome to Everquest: You're in our world now...</p><p>I just joined back up last night after about 6 months off, this is kind of disappointing :/</p>

[Kappie_Fizzlefight]

<p>Remember when the Dev's had a live chat room, and when the server crashed, you could tell cause the chat room went occupancy went through the roof? SoE really needs to think about re-starting this access for their gaming public!</p>

[Zyzl]

<p>Also getting a "Could not connect to login server. The servers may be busy, try again in a few minutes"</p><p>Happening on my account and wifes.</p><p>Happy Valentine's Day SOE, thanks for the bonus XP weekend <img src="/eq2/images/smilies/e8a506dc4ad763aca51bec4ca7dc8560.gif" border="0" /></p>

[Sjmagic1]

<p>I used to love those live chat sessions with Tech Support, good times.</p>

[Poosebac]

<p>This Sux.   Been well over an hour for me.  Could we please have any sort of update to what the issue is....or maybe a possible ETA!?!</p>

[Mattkire75]

<p><cite>Steel@Antonia Bayle wrote:</cite></p><blockquote><p>It's SOE's way of saying: GO PLAY WITH YOUR SPOUSES!</p><p>Hint taken.</p><p>Happy Valentine's Day!</p></blockquote><p>so when do we get to play with your spouse...</p><p>I tease of course but couldn't resist</p><p><img src="/eq2/images/smilies/69934afc394145350659cd7add244ca9.gif" border="0" /></p>

[Mascouti]

<p>Lets fix the servers already!!!</p>

[screenid]

<p><img src="/eq2/images/smilies/385970365b8ed7503b4294502a458efa.gif" border="0" />   Please fix login servers.... </p><p><img src="/eq2/images/smilies/283a16da79f3aa23fe1025c96295f04f.gif" border="0" />  I would like to play sometime today</p>

[killmyj]

<p>Ok, so I'm not the only one.</p>

[Emas]

It would be great if we could get some sort of reply. Even just a "hey we are having an issue with one of our VMware boxes and need to do maintance on it. At least something.

[Stormdove]

<p>Adding myself to the list of those unable to log in.  Seems they should have some minimum wage body sitting in a chair monitoring the forums for an "I can't log in the servers busted" thread.  Once it hits 3 people not able to log in the body could call somebody to come and fix it.</p>

[Vicotnik82]

<p>Restarted computer cycle modem flushed dns and prayed to the four cpu gods but nothing happend.</p>

[darktrooper]

<p>I get the same thing "We're sorry, but your login attempt has failed: Sever Timeout." I dont care if the sever is down for today but they better give me one free day of SWG for this day being lost!</p>

[MikesterBrau]

<p>   I am also having this problem and wanted to add a few things that might be pertinent.   At first I thought it was because I was running Win 7 (64 bit) and it was due to running a new machine but tried on my Vista machine with the same results.  At first none of my SOE games would run from Station Launcher or from the old .exe's but now Vanguard will run from the old .exe so that may be a sign for hope.   But hey honestly EQ2 is the place I want to be today and heck most every day.  <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" />   Cut the support folks some slack though if you can.   I carry a pager as part of my IT job and know what it is like to get paged and brought in on the weekend and it takes a bit even if you can remote it to get a server back up and going and if you have to drive in and physically restart the box that can easily end up taking an hour or too if any issues come up or a rebuild from back up is needed.  The fact that they may not have full time weekend folks really demonstrates how stable things are on a long term basis but of course not much fun right now.</p>

[artyom]

<p>if you look at the first post, they have had an hour or two... and this thread isnt the first to be posted..</p>

[Tyrlien]

<p>So it's been an hour or two... if that is the most important thing in your life you need the break.  It's also Valentine's Day - so give the SoE staff a break and just be patient.  They always fix it.</p>

[The_Patchwork_Rogue]

<p>Give the techs some slack...</p><p>Would love to, but its hard when you know somebody had to have been paged, maybe tried to fix the problem remotely and failed, then decided to drive 20 minutes into the office to go restart a server that may take an hour to restart - all the while not taking the 2 minutes needed to log into the forums and put up a notice that they are having problems with the login servers and they are working on the issue.</p><p>Courtesy - what a concept.</p><p>-Patchwork</p>

[guillero]

<p><cite>Tyrlien wrote:</cite></p><blockquote><p>So it's been an hour or two... if that is the most important thing in your life you need the break.  It's also Valentine's Day - so give the SoE staff a break and just be patient.  They always fix it.</p></blockquote><p>I can't get in for over 3 hours already!  This is a joke!  Don't they have something very basic as like an Alert system for their Server Admins??</p><p>Maybe for you it's early morning, but for us European players this is a whole afternoon wasted!</p>

[artyom]

<p>welll if a water pipe bust in your road i wouldnt expect you to say "huh its valentines day they will get here when they can" if your paid to be on call then you should get yer behind into gear and post somthing on the forums saying things are in hand at least... i bet they would if they were losing money due to this..</p>

[Gizzm]

Agreed Patchwork, Problems do happen but it doesn't cost much to keep us updated.

[Stormdove]

<p>Volunteer Forum moderator Shereana (sp) posted in a different part of the forums she has been trying to reach someone about the log in issues but hasn't been able to since she is on the other side of the country. Sounds like they don't know about the log in issues and there is no one there to fix them <img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" /></p>

[Zanna]

I'm with Patch...the techies get a nice check to fix stuff.. and a fatter one when they need to come in on days off. A break?! pffft

[Tyrlien]

<p><cite>artyom wrote:</cite></p><blockquote><p>welll if a water pipe bust in your road i wouldnt expect you to say "huh its valentines day they will get here when they can" if your paid to be on call then you should get yer behind into gear and post somthing on the forums saying things are in hand at least... i bet they would if they were losing money due to this..</p></blockquote><p>Hahah funny thing is a water main did break in my alley this week and it took 2 days to fix it!</p><p>Do you really think they are not at hand?  I'm just saying that there is no point to ranting and raving at them.  It will be fixed when it is fixed and they will post when they have something to report.</p>

[BlueBaboon]

<p>I am having the exact same problem Login Server Timeout. I wish Sony had people monitoring the servers.</p>

[Shareana]

<p>HA!!!!  I was able to get in touch with Kiara!  Betcha didn't think that I could do that eh?  lol</p><p>She is aware of the issue and is on her way into work to see what happened.  She will be posting with more info as she learns it <img src="/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" alt="SMILEY" /></p>

[Tyrlien]

<p>Thanks Shareana. </p>

[Zanna]

Ask her to at least do 5 over the speed limit

[guillero]

<p><cite>BlueBaboon wrote:</cite></p><blockquote><p>I am having the exact same problem Login Server Timeout. I wish Sony had people monitoring the servers.</p></blockquote><p>As IT System Engineer myself, I am absolutely shocked to see they don't have something simple as SMS Alert on their servers!</p><p>With my previous company where we had time critical servers. They were all monitored and we were always instantly notified through SMS when something happened.</p><p>This is just so easy and utterly cheap to set up. It's not even funny!  /facepalm</p>

[Shareana]

<p><cite>Zanna01 wrote:</cite></p><blockquote>Ask her to at least do 5 over the speed limit</blockquote><p>Lol...  But then she might get into a car crash and then it would take longer to get the servers working <img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" /></p>

[lissarmyst]

<p>Yes, please be safe in the drive! lol</p>

[VenorikVelglarn]

<p>Half of me is relieved that I'm not the only one having this problem, I had thought it was my computer so I restarted, disconected and reconnected my wireless, ran a couple scans and cleaned out my cookies and stuff, then I went and found out my Step-Dad wasn't able to get on so I checked the forums here, and well I found this. The one thing I know though is that SOE will  do their best to get the servers up, it's the reason I love to play EQ2, and the other SoE games because of their prompt customer service, and awesome devs that keep this game running smoothly. Seriously Love you guys, Happy Valentines Day!</p>

[MayhemMechanix]

<p>Woohoo!!! I got on!</p>

[Cininz]

<p><cite>Shareana wrote:</cite></p><blockquote><p>HA!!!!  I was able to get in touch with Kiara!  Betcha didn't think that I could do that eh?  lol</p><p>She is aware of the issue and is on her way into work to see what happened.  She will be posting with more info as she learns it <img src="/eq2/images/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" /></p></blockquote><p>Hmmm.. This aint the 80's anymore, why does she have to drive-in to work?  <img src="/eq2/images/smilies/136dd33cba83140c7ce38db096d05aed.gif" border="0" /></p><p>Login, reboot the thing and off we go.<img src="/eq2/images/smilies/e8a506dc4ad763aca51bec4ca7dc8560.gif" border="0" /></p>

[VenorikVelglarn]

<p>Woo! Awesome! *Confetti* Thank you so much!</p>

[Mdall]

<p>Seems to be up, too bad we cannot thank anyone for keeping us updated :p</p>

[emdo123]

servers are back!!

[Michayla]

<p>Log in servers are now up. You all can stop crying now.</p><p>(But seriously, when I was running a private instance of WoW and it went down, I had my team text me on my cell phone, and if I was available, I'd fix it. If it went down if I was at work, I posted a message on our forums to let people know what was going on. And people weren't paying to play on my server either...)</p>

[BlueBaboon]

<p>At my company we have HP maintaining and monitoring our servers. It is my experiance that the monitoring software rarely works. They almost never know when there is a problem on one of our farms. We almost always know there is a problem and where it is because we have built monitoring into our apps. When they stop checking in a service sends and email alert and a text alert. There is another service that does nothing but check the service watcher.</p><p>But the SMS rarely works. EDS cannot explain why it fails all the time.</p>

[guillero]

<p><cite>BlueBaboon wrote:</cite></p><blockquote><p>At my company we have HP maintaining and monitoring our servers. It is my experiance that the monitoring software rarely works. They almost never know when there is a problem on one of our farms. We almost always know there is a problem and where it is because we have built monitoring into our apps. When they stop checking in a service sends and email alert and a text alert. There is another service that does nothing but check the service watcher.</p><p>But the SMS rarely works. EDS cannot explain why it fails all the time.</p></blockquote><p>Then they should fix that. I worked for over 8 years at my previous company and we had never any problem being alerted via SMS when something went wrong with one of our servers.</p><p>And if SOE is too cheap to buy their own SMS server. Then there are a ton of free / cheap online SMS services available, where you can sent email alerts to and forward it to any mobile phone.</p><p>Jer</p>