returning player confused accounts

[Zymic]

<p>Hi,</p><p>We decided to try returning to EQ2 after a long time.   I bought 2 copies of EQ2 complete.    We have had multiple EQ and EQ2 accounts in the past.  I updated my account successfully, then attempted to get my wife's account set up.</p><p>After loading the DVDs I apparently logged into an old EQ account which did not become obvious to me until I launched the game, at which point, instead of seeing her old characters, it asked me to create a new character.  Oops.</p><p>So the problem is that the game key was applied to the wrong account --- AND --- EQ2 was "reactivated" on the wrong account.  </p><p>Is there any help for this?</p><p>Thanks.</p>

[Wingrider01]

<p><cite>Zymic wrote:</cite></p><blockquote><p>Hi,</p><p>We decided to try returning to EQ2 after a long time.   I bought 2 copies of EQ2 complete.    We have had multiple EQ and EQ2 accounts in the past.  I updated my account successfully, then attempted to get my wife's account set up.</p><p>After loading the DVDs I apparently logged into an old EQ account which did not become obvious to me until I launched the game, at which point, instead of seeing her old characters, it asked me to create a new character.  Oops.</p><p>So the problem is that the game key was applied to the wrong account --- AND --- EQ2 was "reactivated" on the wrong account.  </p><p>Is there any help for this?</p><p>Thanks.</p></blockquote><p>Contasct Live support on monday they should be able to help you. Their hours are Monday to Friday 10 AM to 7 PM pacific. You can either call them or use live chat. To use live chat, select teh Search the knowledge base in the upper right corner then Chat tab. If you get a message that the service is down for maintainecne, they are probably not open yet, make sure you have adjusted their hours to match the time you you reside in</p>