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View Full Version : EQ II streamer doesn't continue


FauSt0
01-09-2010, 03:36 PM
<p>Hi guys & gals,</p><p>recently signed up for EQ II, but when I try to download and then install the game, something goes wrong.</p><p>Once I've pressed the launcher setup.exe a new screen appears with the logo of SOE, but then nothing happens.</p><p>I tried the reinstall option, but no luck either.</p><p>Here's the dxdiag info:</p><p>------------------System Information------------------Time of this report: 1/9/2010, 19:27:04       Machine name: PJOTR-ADE10D8B4   Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.090206-1234)           Language: Dutch (Regional Setting: Dutch)System Manufacturer: To Be Filled By O.E.M.       System Model: To Be Filled By O.E.M.               BIOS: BIOS Date: 08/04/05 18:00:14 Ver: 08.00.09          Processor: Intel(R) Pentium(R) 4 CPU 3.00GHz (2 CPUs)             Memory: 2560MB RAM          Page File: 666MB used, 5834MB available        Windows Dir: C:WINDOWS    DirectX Version: DirectX 9.0c (4.09.0000.0904)DX Setup Parameters: Not found     DxDiag Version: 5.03.2600.5512 32bit Unicode------------DxDiag Notes------------  DirectX Files Tab: No problems found.      Display Tab 1: No problems found.        Sound Tab 1: The file ctaud2k.sys is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL).  You may be able to get a WHQL logo'd driver from the hardware manufacturer.        Sound Tab 2: No problems found.          Music Tab: No problems found.          Input Tab: No problems found.        Network Tab: No problems found.--------------------DirectX Debug Levels--------------------Direct3D:    0/4 (n/a)DirectDraw:  0/4 (retail)DirectInput: 0/5 (n/a)DirectMusic: 0/5 (n/a)DirectPlay:  0/9 (retail)DirectSound: 0/5 (retail)DirectShow:  0/6 (retail)---------------Display Devices---------------        Card name: NVIDIA GeForce 7600 GS     Manufacturer: NVIDIA        Chip type: GeForce 7600 GS         DAC type: Integrated RAMDAC       Device Key: EnumPCIVEN_10DE&DEV_02E1&SUBSYS_21C319F1&REV_A2   Display Memory: 512.0 MB     Current Mode: 1920 x 1440 (32 bit) (75Hz)          Monitor: Plug en Play-monitor  Monitor Max Res: 1600,1200      Driver Name: nv4_disp.dll   Driver Version: 6.14.0011.6921 (English)      DDI Version: 9 (or higher)Driver Attributes: Final Retail Driver Date/Size: 12/5/2007 01:41:00, 5773568 bytes      WHQL Logo'd: Yes  WHQL Date Stamp: n/a              VDD: n.v.t.         Mini VDD: nv4_mini.sys    Mini VDD Date: 12/5/2007 01:41:00, 7435392 bytesDevice Identifier: {D7B71E3E-41A1-11CF-4861-C80103C2CB35}        Vendor ID: 0x10DE        Device ID: 0x02E1        SubSys ID: 0x21C319F1      Revision ID: 0x00A2      Revision ID: 0x00A2      Video Accel: ModeMPEG2_A ModeMPEG2_B ModeMPEG2_C ModeMPEG2_D ModeWMV9_B ModeWMV9_A  Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive                    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch                    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive                    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch                    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive                    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch                    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive                    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch          Registry: OK     DDraw Status: Enabled       D3D Status: Enabled       AGP Status: EnabledDDraw Test Result: Not run D3D7 Test Result: Not run D3D8 Test Result: Not run D3D9 Test Result: Not run-------------Sound Devices-------------            Description: SB Audigy 2 Audio [DE80] Default Sound Playback: Yes Default Voice Playback: Yes            Hardware ID: PCIVEN_1102&DEV_0004&SUBSYS_10051102&REV_04        Manufacturer ID: 1             Product ID: 100                   Type: WDM            Driver Name: ctaud2k.sys         Driver Version: 6.00.0001.1371 (English)      Driver Attributes: Final Retail            WHQL Logo'd: No          Date and Size: 6/23/2009 12:36:24, 528408 bytes            Other Files:         Driver Provider: Creative         HW Accel Level: Full              Cap Flags: 0xF5F    Min/Max Sample Rate: 4000, 192000Static/Strm HW Mix Bufs: 64, 62 Static/Strm HW 3D Bufs: 64, 62              HW Memory: 0       Voice Management: Yes EAX(tm) 2.0 Listen/Src: Yes, Yes   I3DL2(tm) Listen/Src: No, NoSensaura(tm) ZoomFX(tm): No               Registry: OK      Sound Test Result: Not run            Description: Realtek AC97 Audio Default Sound Playback: No Default Voice Playback: No            Hardware ID: PCIVEN_8086&DEV_24D5&SUBSYS_812A1043&REV_02        Manufacturer ID: 65535             Product ID: 65535                   Type: WDM            Driver Name: ALCXWDM.SYS         Driver Version: 5.10.0000.5440 (English)      Driver Attributes: Final Retail            WHQL Logo'd: Yes          Date and Size: 1/9/2004 22:17:02, 601100 bytes            Other Files:         Driver Provider: Realtek Semiconductor Corp.         HW Accel Level: Full              Cap Flags: 0xF5F    Min/Max Sample Rate: 100, 192000Static/Strm HW Mix Bufs: 33, 32 Static/Strm HW 3D Bufs: 33, 32              HW Memory: 0       Voice Management: Yes EAX(tm) 2.0 Listen/Src: Yes, Yes   I3DL2(tm) Listen/Src: Yes, YesSensaura(tm) ZoomFX(tm): No               Registry: OK      Sound Test Result: Not run---------------------Sound Capture Devices---------------------            Description: SB Audigy 2 Audio [DE80]  Default Sound Capture: Yes  Default Voice Capture: Yes            Driver Name: ctaud2k.sys         Driver Version: 6.00.0001.1371 (English)      Driver Attributes: Final Retail          Date and Size: 6/23/2009 12:36:24, 528408 bytes              Cap Flags: 0x41           Format Flags: 0xFFF            Description: Realtek AC97 Audio  Default Sound Capture: No  Default Voice Capture: No            Driver Name: ALCXWDM.SYS         Driver Version: 5.10.0000.5440 (English)      Driver Attributes: Final Retail          Date and Size: 1/9/2004 22:17:02, 601100 bytes              Cap Flags: 0x41           Format Flags: 0xFFF-----------DirectMusic-----------        DLS Path: C:WINDOWSSYSTEM32driversGM.DLS     DLS Version: 1.00.0016.0002    Acceleration: Enabled           Ports: SB Audigy 2 DirectMusic Synthesizer [DE80], Hardware (Kernel Mode), Output, DLS, Internal, Default Port                  SB Audigy 2 Audio [DE80], Software (Kernel Mode), Output, DLS, Internal                  Realtek AC97 Audio, Software (Kernel Mode), Output, DLS, Internal                  Microsoft MIDI-mapper (emulatie), Hardware (Not Kernel Mode), Output, No DLS, Internal                  SB Audigy 2 Synth A [DE80] (emulatie), Hardware (Not Kernel Mode), Output, No DLS, Internal                  SB Audigy 2 Synth B [DE80] (emulatie), Hardware (Not Kernel Mode), Output, No DLS, Internal                  SB Audigy 2 MIDI IO [DE80] (emulatie), Hardware (Not Kernel Mode), Output, No DLS, External                  SB Audigy 2 MIDI IO 2 [DE80] (emulatie), Hardware (Not Kernel Mode), Output, No DLS, External                  Microsoft GS Wavetable-software (emulatie), Hardware (Not Kernel Mode), Output, No DLS, Internal                  SB Audigy 2 MIDI IO [DE80] (emulatie), Hardware (Not Kernel Mode), Input, No DLS, External                  SB Audigy 2 MIDI IO 2 [DE80] (emulatie), Hardware (Not Kernel Mode), Input, No DLS, External                  Microsoft Synthesizer, Software (Not Kernel Mode), Output, DLS, Internal        Registry: OK     Test Result: Not run-------------------DirectInput Devices-------------------      Device Name: Muis         Attached: 1    Controller ID: n/aVendor/Product ID: n/a        FF Driver: n/a      Device Name: Toetsenbord         Attached: 1    Controller ID: n/aVendor/Product ID: n/a        FF Driver: n/a      Device Name: USB Gaming Mouse         Attached: 1    Controller ID: 0x0Vendor/Product ID: 0x046D, 0xC049        FF Driver: n/a      Device Name: USB Gaming Mouse         Attached: 1    Controller ID: 0x0Vendor/Product ID: 0x046D, 0xC049        FF Driver: n/a      Device Name: G15 Gaming Keyboard         Attached: 1    Controller ID: 0x0Vendor/Product ID: 0x046D, 0xC226        FF Driver: n/a      Device Name: G15 Gaming Keyboard         Attached: 1    Controller ID: 0x0Vendor/Product ID: 0x046D, 0xC226        FF Driver: n/a      Device Name: G15 GamePanel LCD         Attached: 1    Controller ID: 0x0Vendor/Product ID: 0x046D, 0xC227        FF Driver: n/aPoll w/ Interrupt: No         Registry: OK</p>

DanKinney
01-09-2010, 04:46 PM
<p>This usually means that it was not able to load the interface, which is implemented in Flash.</p><p>The application does have a flash engine included, but we've found issues with it on certain machines.  A short term workaround is to make sure that you can use flash within your Internet Explorer (not just Firefox, which is a different beast).  You can do this by launching IE and going to a flash enabled site (like adobe.com).</p><p>-dan</p>

FauSt0
01-10-2010, 03:48 AM
<p>thanx, this workaround worked <img src="/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" alt="SMILEY" /></p>

modul
01-12-2010, 06:24 AM
<p>Thanks, worked fine (I had to change to my admin acount to install flash, but then it worked fine. Normally i use firefox).</p><p>Maybe add it to the list of known issues? I looked there first and I wasn't on the list.</p>

TSR-DanielH
01-13-2010, 04:48 PM
<p>As an aside, I would also recommend updating your video card driver.  The version you're using currently is over 2 years old.  You can download updated versions through the following site:</p><p><a href="http://www.nvidia.com/Download/index.aspx?lang=en-us" target="_blank" rel="nofollow">http://www.nvidia.com/Download/inde...aspx?lang=en-us</a></p>