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View Full Version : Account was hacked - is it still safe to use?


Zanoff
12-17-2009, 09:10 PM
<p>I haven't played Everquest 2 since October 2008.  I decided to give it another try and logged into my account only to find that someone was currently playing.  Looking at the character list, I noticed that my formerly level 42 beserker on Nagafen was now level 74. </p><p>I quickly changed my password, which I guess kicked the player off the server, and logged into my now level 74 beserker.  I mentioned it in Level 0_9 chat and someone sent me a message saying that my character onced spammed invite message to him and then when grouped, didn't say a word and just died a bunch of times.  This leads me to believe that my account was hacked for the purpose of gold farming or possibly to reach max level and then sold off.</p><p>Since my account was compromised and I presumely regained control. I'm curious to whether or not my account is safe to continue using?</p>

TSR-DanielH
12-17-2009, 09:18 PM
<p>Greetings,</p><p>I would advise contacting our support through phone or chat so that we can secure the account for you.  The problem is that most of these people will access your account by hacking your e-mail and then answering the secret question for your account.  If that is how they got into your account then they may be able to do so again.  At the very least I would advise changing the password for your e-mail or changing the e-mail associated with your account entirely.  If you contact us we will have you change the security answer as well to further enhance the security.  The following link contains our contact information:</p><p><a rel="nofollow" href="http://help.station.sony.com/cgi-bin/soe.cfg/php/enduser/std_adp.php?p_faqid=10404" target="_blank">http://help.station.sony.com/cgi-bi...p?p_faqid=10404</a></p><p>You could also contact us by e-mail, but that would be a little slower at the moment due to the recent Everquest expansion launch.  Let me know if you have any questions.</p>