EQ2 not launching!

[PattontheGen]

<p>Hello,</p><p>I have two friends who decided to play EQ2 recently, they tried the trial account a month or so ago and then waited for the collection pack to come out which they bought two copys of.</p><p>"Yesterday they loaded the collection pack onto both of their pc's but when they go to launch EQ2 they both get a error:</p><div>C:Program Files (x86)Sony Online Entertnmentstation launcherstationlancher.exe</div><div> </div><div>The application has failed to start because its side-by-side configuration is incorrect. Please see the applicatin event log for more detail."</div><div> </div><div> </div><div>get this on both eq2 and lancher</div><div>I personally have never seen this error so can not help them fix it. I thought maybe they were getting it because they had not gone to there station account and updated it with the new reg key from the collection pack. So they did that but still get the above error.</div><div>Can someone please help? As part of the collection pack they will be getting 60 days worth of free play but they can't get into the game to actually play so they are losing out on the free play! <img src="/eq2/images/smilies/69934afc394145350659cd7add244ca9.gif" border="0" /></div><div>They are both running Windows Vista 64</div>

[PattontheGen]

<p>Ok friend tried a few things that were under one of the sticky post and was able to get past the orgional problem that I posted but now has a new problem.</p><p>When the friend clicks on the launcher he gets this message right away:</p><p>StationLauncer.exe has stoppedworking</p><p>A problem caused the program to stop working correctly.</p><p>Windows will close the program and notify you if a solution is available.</p><p>Not sure why they are getting so many problem's. When they played the trial version back in october the game ran fine but now that they have loaded the collection pack and upgraded their station account they can't get the game to work.</p><p>It has taken me the better part of a year to talk these two friends into playing EQ2 (they have played WoW for years) and now that they finally try to play the game they are getting nothing but problems.</p><p>Could really use some help with these errors please!</p><p>They both run Vista 64bit</p>

[TSR-DanielH]

<p>Greetings,</p><p>Since they are using Vista, try these steps first:</p><p>1. Right click on the program launch icon2. Left click on "Properties".3. In the new window that pops up click on the "Compatibility" tab.4. In the "Compatibility Mode" area check the box next to "Run this program in compatibility mode for:"5. In the drop down list make certain that "Windows XP (Service Pack 2)" is selected.6. Under "Privilege Level" make certain that the box next to "Run this program as administrator" is checked.7. Click on "Apply" then click on "Ok".8. Right click on the icon and select "Run as Administrator"If the problem persists at that point then you might want to try using the streaming client instead of the station launcher.  That file is available here:<a href="http://everquest2.station.sony.com/index.vm?reinstall=yes" target="_blank" rel="nofollow">http://everquest2.station.sony.com/...m?reinstall=yes</a>If you install that file to the same directory that already contains the game then it should be an extremely short update.  Let us know if you are still unable to update the game at that point.</p>

[frozul]

<p>I am having the same problem. I am running Windows Vista but have disabled UAC and set the launcher and .exe for Windows XP service pack 2 compatability. I have tried the new station launcher but get "The application has failed to start because its side-by-side configuration is incorrect. Please see the event log for more detail. I have also downloaded the streaming update/launcher and can run it but all I get is a picture with EVERQUEST in red letters and II in glowing. It says SOE Sony Online Entertainment. Nothing else seems to be happening at this point. There is no download or update progress bar. What to do?</p>

[PattontheGen]

<p>Sorry for the late update but wanted to post what I did to fix my friends problem. It seems this new launcher does not like Vista at all and hope they get that fixed for the future.</p><p>What I did was take over my copies of the game (from the TSO expansion) deleted what they had installed including the new launcher. Then I re-installed the game from my CD's on their PC's and let the patcher downloand the updates which only took about a hour or so. Now they can play the game fine so it seems the new launcher is the primary problem.</p><p>I assume that when the new expansion comes out everyone will be forced to use the new launcher I am just hoping that by then the bugs will be worked out with it on al the operating systems.</p><p>Personaly I don't see the reason why the launcher even had to be messed with the old one has always worked fine /shrug (old saying "If it ain't broke don't fix it")</p>

[Arielle Nightshade]

<p><cite>TSR-DanielH wrote:</cite></p><blockquote><p>Greetings,</p><p>Since they are using Vista, try these steps first:</p><p>1. Right click on the program launch icon2. Left click on "Properties".3. In the new window that pops up click on the "Compatibility" tab.4. In the "Compatibility Mode" area check the box next to "Run this program in compatibility mode for:"5. In the drop down list make certain that "Windows XP (Service Pack 2)" is selected.6. Under "Privilege Level" make certain that the box next to "Run this program as administrator" is checked.7. Click on "Apply" then click on "Ok".8. Right click on the icon and select "Run as Administrator"If the problem persists at that point then you might want to try using the streaming client instead of the station launcher.  That file is available here:<a rel="nofollow" href="http://everquest2.station.sony.com/index.vm?reinstall=yes" target="_blank">http://everquest2.station.sony.com/...m?reinstall=yes</a>If you install that file to the same directory that already contains the game then it should be an extremely short update.  Let us know if you are still unable to update the game at that point.</p></blockquote><p>Did this, doesn't work...furthermore I'm online on another account - same computer.   Why would it have this error loading for one account but not the other? I'm thinking it's using the same files to load the account that loaded successfully?</p><p>Why should I have to download the streaming client when A) I don't want to and B) this was working just fine this morning - boxing an account?P.S.  My game files have liked Vista  JUST FINE till today.</p>

[Slipknotsomeo]

<p>Ive had the same problem, i have no way of getting any other kind of versions. I just bought the COMPLETE COLLECTION. when i install and try to open it i get the whole SIDE BY SIDE error. can someone take me through this step by step PLEASE, ive been looking at this game for so long and i finally have a chance to play it but cant.</p>

[Trellium]

<p>All I can add is the info that seems to be constantly on my clipboard. Someday maybe SOE will actually sticky their own handy information because sooo many people ask for this.</p><p><cite>TSR-DanielH wrote:</cite></p><blockquote><p>There are 2 versions of the launcher available.  Whichever one you are using, I would recommend trying the other if you are experiencing a problem.  The first one would be the station launcher, available here:</p><p><a rel="nofollow" href="http://launcher.station.sony.com/" target="_blank">http://launcher.station.sony.com/</a></p><p>The other version would be the streaming client that can be downloaded here:</p><p><a rel="nofollow" href="http://everquest2.station.sony.com/index.vm?reinstall=yes" target="_blank">http://everquest2.station.sony.com/...m?reinstall=yes</a></p><p>Also, if you are running the game on Windows 7 or Vista then make sure you follow these steps:</p><p>1. Right click on the program launch icon2. Left click on "Properties".3. In the new window that pops up click on the "Compatibility" tab.4. In the "Compatibility Mode" area check the box next to "Run this program in compatibility mode for:"5. In the drop down list make certain that "Windows XP (Service Pack 2)" is selected.6. Under "Privilege Level" make certain that the box next to "Run this program as administrator" is checked.7. Click on "Apply" then click on "Ok".8. Right click on the icon and select "Run as Administrator"</p><p>Let us know if you are still experiencing the problem at that point.</p></blockquote>

[Trellium]

<p>Oh, and you can try option #3 as well which is to run the program EQ2.exe from you reverquest2 directory. That is the older patcher, but for me it's been the most reliable one.</p><p>If none of these work, then the problem is most likely getting a connection to the servers. That requires icky talk about ports open, router changes, and other things to make hair gray. <img src="/eq2/images/smilies/ed515dbff23a0ee3241dcc0a601c9ed6.gif" border="0" /></p>

[Slipknotsomeo]

<p><cite>Trellium wrote:</cite></p><blockquote><p>Oh, and you can try option #3 as well which is to run the program EQ2.exe from you reverquest2 directory. That is the older patcher, but for me it's been the most reliable one.</p><p>If none of these work, then the problem is most likely getting a connection to the servers. That requires icky talk about ports open, router changes, and other things to make hair gray. <img src="/eq2/images/smilies/ed515dbff23a0ee3241dcc0a601c9ed6.gif" border="0" /></p></blockquote><p>well i clicked the two links and both came up as errors. this sucks O_O</p>

[Trellium]

<p><cite>Slipknotsomeone wrote:</cite></p><blockquote><p><cite>Trellium wrote:</cite></p><blockquote><p>Oh, and you can try option #3 as well which is to run the program EQ2.exe from you reverquest2 directory. That is the older patcher, but for me it's been the most reliable one.</p><p>If none of these work, then the problem is most likely getting a connection to the servers. That requires icky talk about ports open, router changes, and other things to make hair gray. <img src="/eq2/images/smilies/ed515dbff23a0ee3241dcc0a601c9ed6.gif" border="0" /></p></blockquote><p>well i clicked the two links and both came up as errors. this sucks O_O</p></blockquote><p>Hmmm that's really odd. For me as well, and I tried one of them at least when I pasted it in. Now I also get nothing, and it seems a bit like all of Sony left for vacation. They are having a lot of connection problems (now even on the websites), but we as players can't do much about that.</p>

[Alenna]

<p>I have a friend who was able to do the trial  in Nov somewhat but kept getting kicked uot after 15 ot 30 minutes he finaly got the collection for the free 2 months and when he installed it can't get it to launch gets a black screen he's uninstalled and reinstalled is using the station launcher now. his specs are:</p><p><table ><tbody><tr><th><span style="font-family: times new roman,times; color: #ffffff; font-size: x-small;">Manufacturer:</span></th><td><div><span style="font-family: times new roman,times; color: #ffffff; font-size: x-small;">Dell Inc.</span></div></td></tr><tr><th><span style="font-family: times new roman,times; color: #ffffff; font-size: x-small;">Processor:</span></th><td><div><span style="font-family: times new roman,times; color: #ffffff; font-size: x-small;">Intel(R) Pentium(R) 4 CPU 3.00GHz (2 CPUs)</span></div></td></tr><tr><th><span style="font-family: times new roman,times; color: #ffffff; font-size: x-small;">Memory:</span></th><td><div><span style="font-family: times new roman,times; color: #ffffff; font-size: x-small;">1022MB RAM</span></div></td></tr><tr><th><span style="font-family: times new roman,times; color: #ffffff; font-size: x-small;">Hard Drive:</span></th><td><div><span style="font-family: times new roman,times; color: #ffffff; font-size: x-small;">76 GB</span></div></td></tr><tr><th><span style="font-family: times new roman,times; color: #ffffff; font-size: x-small;">Video Card:</span></th><td><div><span style="font-family: times new roman,times; color: #ffffff; font-size: x-small;">RADEON X300 SE HyperMemory</span></div></td></tr><tr><th><span style="font-family: times new roman,times; color: #ffffff; font-size: x-small;">Monitor:</span></th><td><div><span style="font-family: times new roman,times; color: #ffffff; font-size: x-small;">Plug and Play Monitor</span></div></td></tr><tr><th><span style="font-family: times new roman,times; color: #ffffff; font-size: x-small;">Sound Card:</span></th><td><div><span style="font-family: times new roman,times; color: #ffffff; font-size: x-small;">SigmaTel Audio</span></div></td></tr><tr><th><span style="font-family: times new roman,times; color: #ffffff; font-size: x-small;">Speakers/Headphones:</span></th><td> </td></tr><tr><th><span style="font-family: times new roman,times; color: #ffffff; font-size: x-small;">Keyboard:</span></th><td><div><span style="font-family: times new roman,times; color: #ffffff; font-size: x-small;">USB Root Hub</span></div></td></tr><tr><th><span style="font-family: times new roman,times; color: #ffffff; font-size: x-small;">Mouse:</span></th><td><div><span style="font-family: times new roman,times; color: #ffffff; font-size: x-small;">USB Root Hub</span></div></td></tr><tr><th><span style="font-family: times new roman,times; color: #ffffff; font-size: x-small;">Mouse Surface:</span></th><td> </td></tr><tr><th><span style="font-family: times new roman,times; color: #ffffff; font-size: x-small;">Operating System:</span></th><td><div><span style="font-family: times new roman,times; color: #ffffff; font-size: x-small;">Windows XP Home Edition (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_qfe.070227-2300)</span></div></td></tr><tr><th><span style="font-family: times new roman,times; color: #ffffff; font-size: x-small;">Motherboard:</span></th><td> </td></tr><tr><th><span style="font-family: times new roman,times; color: #ffffff; font-size: x-small;">Computer Case:</span></th></tr></tbody></table></p><p><span style="color: #ffffff;">He tried the eq2.exe from the directory and same problem </span>and now his whole computer is crashing. he can get the station launcher screen but when he launches eq2 he gets the black screen.</p>

[Trellium]

<p>Someone else posted that they had issues with their antivirus, and eventually had to uninstall it to try EQ2 (in which case it started to work).</p><p>Another possibly issue is the ports on their router. There is a post about how to do that, but I am getting 404 errors on a lot of the Sony links right now (as are others).</p><p>The few that do work for me that might help are:</p><p><a href="http://forums.station.sony.com/eq2/posts/list.m?topic_id=362386" target="_blank">Top Issues</a></p><p><a href="http://forums.station.sony.com/eq2/posts/list.m?topic_id=422517" target="_blank">Port Information for EQ2</a></p><p>The sublink in Port Info isn't working for me right now though. Hopefully it works for you, if not give things some time and try again.</p>

[Alenna]

<p><cite>Trellium wrote:</cite></p><blockquote><p>Someone else posted that they had issues with their antivirus, and eventually had to uninstall it to try EQ2 (in which case it started to work).</p><p>Another possibly issue is the ports on their router. There is a post about how to do that, but I am getting 404 errors on a lot of the Sony links right now (as are others).</p><p>The few that do work for me that might help are:</p><p><a href="http://forums.station.sony.com/eq2/posts/list.m?topic_id=362386" target="_blank">Top Issues</a></p><p><a href="http://forums.station.sony.com/eq2/posts/list.m?topic_id=422517" target="_blank">Port Information for EQ2</a></p><p>The sublink in Port Info isn't working for me right now though. Hopefully it works for you, if not give things some time and try again.</p></blockquote><p>Router was ok. so when my friend tried the fix for hte video card trying to install the 5.2 driver mentioned in the first link he got an incapatibilty with hardware error message. now what.</p>

[Slipknotsomeo]

<p>if i buy the new EVERQUEST 2 game will it fix the problem?</p>