Trial not working for me or my husband [Archive]

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ceretr

12-05-2009, 06:40 PM

I can get the launcher up, it updates but when I click 'start' I get a black screen. Same for my husband although he has a different machine. We have recently been playing Aion so we know that all our drivers are up to date and functional. I have posted some of my latest DXDiag here:- Operating System: Windows Vista™ Home Premium (6.0, Build 6001) Service Pack 1 (6001.vistasp1_gdr.090302-1506) Language: English (Regional Setting: English)System Manufacturer: Dell Inc. System Model: Dell XPS420 BIOS: Phoenix ROM BIOS PLUS Version 1.10 A04 Processor: Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz (4 CPUs), ~2.4GHz Memory: 3326MB RAM Page File: 1484MB used, 5358MB available Windows Dir: C:Windows DirectX Version: DirectX 10DX Setup Parameters: Not found DxDiag Version: 6.00.6001.18000 32bit Unicode------------DxDiag Notes------------ Display Tab 1: No problems found. Sound Tab 1: No problems found. Sound Tab 2: No problems found. Input Tab: No problems found.Card name: ATI Radeon HD 3800 Series Manufacturer: ATI Technologies Inc. Chip type: ATI display adapter (0x9501) DAC type: Internal DAC(400MHz) Device Key: EnumPCIVEN_1002&DEV_9501&SUBSYS_25421028&REV_00 Display Memory: 1914 MB Dedicated Memory: 507 MB Shared Memory: 1406 MB Current Mode: 1680 x 1050 (32 bit) (60Hz) Monitor: Generic PnP Monitor Driver Name: atiumdag.dll,atidxx32.dll,atidxx64,atiumdva.cap,at iumd64,atiumd6a,atitmm64 Driver Version: 8.14.0010.0685 (English)---- Description: Speakers / Headphones (SigmaTel High Definition Audio CODEC) Default Sound Playback: Yes Default Voice Playback: Yes Hardware ID: HDAUDIOFUNC_01&VEN_8384&DEV_7618&SUBSYS_10280215&REV_1002 Manufacturer ID: 1 Product ID: 100 Type: WDM Driver Name: stwrt.sys Driver Version: 6.10.5511.0000 (English) Driver Attributes: Final Retail WHQL Logo'd: Yes Date and Size: 9/12/2007 09:40:48, 326656 bytes Other Files: Driver Provider: SigmaTel------------------------Disk & DVD/CD-ROM Drives------------------------ Drive: C: Free Space: 119.5 GBTotal Space: 289.8 GBAnyways, please help as we are deciding whether to come back to EQ2 and already my husband is ready to throw his pc out the window.

ceretr

12-05-2009, 06:55 PM

Oh yes, and I ran as administratot which meant the game didn't even get to the black screen before giving up. I also tried compatibility mode Windows XP but nothing.

ceretr

12-06-2009, 10:22 AM

Downloaded the old launcher and the trial works fine. Having read back the previous posts and relised that the new launcher is apparently technically a beta which explains a lot. Wish that was made clear before installation as it would have saved me the trouble.

Gameboyds5

12-07-2009, 02:08 PM

Hello Im haveing the same problem I was windering were can you Downlaod the olds launcher at?

Trellium

12-07-2009, 02:49 PM

<cite>TSR-DanielH wrote:</cite><blockquote>There are 2 versions of the launcher available. Whichever one you are using, I would recommend trying the other if you are experiencing a problem. The first one would be the station launcher, available here:<a rel="nofollow" href="http://launcher.station.sony.com/" target="_blank">http://launcher.station.sony.com/</a>The other version would be the streaming client that can be downloaded here:<a rel="nofollow" href="http://everquest2.station.sony.com/index.vm?reinstall=yes" target="_blank">http://everquest2.station.sony.com/...m?reinstall=yes</a>Also, if you are running the game on Windows 7 or Vista then make sure you follow these steps:1. Right click on the program launch icon2. Left click on "Properties".3. In the new window that pops up click on the "Compatibility" tab.4. In the "Compatibility Mode" area check the box next to "Run this program in compatibility mode for:"5. In the drop down list make certain that "Windows XP (Service Pack 2)" is selected.6. Under "Privilege Level" make certain that the box next to "Run this program as administrator" is checked.7. Click on "Apply" then click on "Ok".8. Right click on the icon and select "Run as Administrator"Let us know if you are still experiencing the problem at that point.</blockquote>That's from another thread.

Trellium

12-07-2009, 03:14 PM

<cite>TSR-DanielH</cite>I don't suppose you could make a thread with that info above and sticky it for a while? Seems lots of people get stuck on this (usually on weekends) and its very handy information. I have already posted it several times.Thanks!

ceretr

12-07-2009, 04:02 PM

<cite>Trellium wrote:</cite><blockquote><cite>TSR-DanielH</cite>I don't suppose you could make a thread with that info above and sticky it for a while? Seems lots of people get stuck on this (usually on weekends) and its very handy information. I have already posted it several times.Thanks!</blockquote>What a good idea, being as I searched through several pages of topics and didn't find anything about using the old launcher..only the repetitive stuff about running it as administrator etc which hadn't worked. I understand you posting it several times (obviously none where I could find it on Saturday) but as you can read from my last post, I fixed my issue by downloading the old launcher on Saturday and using that. Perhaps posting yourself a new thread to TSR-DanielH would be more relevant so he is more likely to see it?Thanks anyway, lets hope a seperate sticky is put up so others like me can actually find the useful info they need instead of trawling through masses of posts.

Trellium

12-08-2009, 12:30 AM

<cite>ceretrea wrote:</cite><blockquote><cite>Trellium wrote:</cite><blockquote><cite>TSR-DanielH</cite>I don't suppose you could make a thread with that info above and sticky it for a while? Seems lots of people get stuck on this (usually on weekends) and its very handy information. I have already posted it several times.Thanks!</blockquote>What a good idea, being as I searched through several pages of topics and didn't find anything about using the old launcher..only the repetitive stuff about running it as administrator etc which hadn't worked. I understand you posting it several times (obviously none where I could find it on Saturday) but as you can read from my last post, I fixed my issue by downloading the old launcher on Saturday and using that. Perhaps posting yourself a new thread to TSR-DanielH would be more relevant so he is more likely to see it?Thanks anyway, lets hope a seperate sticky is put up so others like me can actually find the useful info they need instead of trawling through masses of posts.</blockquote>Yes, but at the same time I prefer if he modifies his own posts over time rather than mine. It would be his thread to deal with changes, think that would make more sense to him.I still hope they will make it so there is some way to switch back and forth between the patchers.And as for posting it somewhere you couldn't find them ... I often can't find my own darn posts about this! <img src="/eq2/images/smilies/97ada74b88049a6d50a6ed40898a03d7.gif" border="0" /> I ended up bookmarking it, but now it comes up so often I just rather they sticky it.

ceretr

12-08-2009, 08:23 AM

Switching between patches would make a lot of sense. *crosses fingers*

Hon

12-09-2009, 02:23 PM

I get a message saying "EQ2 Client Application has stopped working".I have looked on here to see if any one else has had the same problem.I play Lineage 2 and have no problems logging in there to play.Hitting on 13 days left on trial.System Manufacturer: Dell Inc. System Model: Dell XPS710 BIOS: Phoenix ROM BIOS PLUS Version 1.10 1.4.1 Processor: Intel(R) Core(TM)2 CPU 6400 @ 2.13GHz (2 CPUs), ~2.1GHz Memory: 2044MB RAM Page File: 1361MB used, 2939MB available Windows Dir: C:Windows DirectX Version: DirectX 10DX Setup Parameters: Not found DxDiag Version: 6.00.6000.16386 32bit Unicode

Hon

12-10-2009, 04:19 PM

I have tried many things to get this game to work. I even downloaded the station launcher that took several hours to download and still can't get into the game. I looked around the boards to see if anyone else had the same problem and didn't see, or notice if anyone had the same issue.I have tried to get in through the game icon in my folder and I still get the same message about the application.Have about 10 days left of the game. Give it another day I guess.