Free playtime not included?

[GTTri]

<p>I played a trial on my station account a while ago, and I'm interested in buying the game. I want it on my specific station account, and not another account. However when I go to buy the game in the station window thingy, it says it is going to bill me not only the $19.99 all-in-one but an extra $14.99 fee. Then it says something kind of confusing, "Next charge of $14.99 occurs on 12/25/09 (plus applicable taxes". Does that mean I'm getting billed the $14.99 now and then another $14.99 then? Or does it mean that THIS $14.99 charge won't be billed until then? The total comes to around $35 so I'm not going to hit accept until I find out just what the heck is happening.</p><p>Do I even get a free month? This is going to determine whether I buy the game or not, because I want it in my station account. Also, I read on another forum that you actually get 60 days not just 30. This needs to be a little clearer as it is extremely hard to understand as it is right now.</p><p>Thank you.</p><p>PS the account I'm posting on right now is not the station account I want the game on, if a CSR happens to look.</p>

[graytw]

<p>This is the OP. This should probably be the station account I want if the forum login is the same as the account login. I can't PM so I don't know if it is possible for you to tell me if I'm eligible or not.</p><p>TY</p>

[TSR-DanielH]

<p><cite>GTTrial wrote:</cite></p><blockquote><p>Do I even get a free month? This is going to determine whether I buy the game or not, because I want it in my station account. Also, I read on another forum that you actually get 60 days not just 30. This needs to be a little clearer as it is extremely hard to understand as it is right now.</p></blockquote><p>I looked at your account and it appears that you played the game trial a while ago.  In the meantime we had a promotion that granted all of the expansions available at that time and some additional playtime.  It seems that the features granted by that promotion are causing this problem.  If you contact us through phone e-mail or chat support, then we should be able to help you.  The following link contains our contact information:</p><p><a href="http://help.station.sony.com/cgi-bin/soe.cfg/php/enduser/std_adp.php?p_faqid=10404" target="_blank" rel="nofollow">http://help.station.sony.com/cgi-bi...p?p_faqid=10404</a></p><p>Regarding the 30/60 free days, the 60 free days is not part of the digital download purchase.  The 60 free days you're referring to is part of the new retail box.  You can view that item at the following link:</p><p><a href="http://www.gamestop.com/Catalog/ProductDetails.aspx?product_id=75913" target="_blank" rel="nofollow">http://www.gamestop.com/Catalog/Pro...roduct_id=75913</a></p><p>Generally speaking, we will make sure that your total free game time equals the amount of free game time that comes with the software you purchased.  So, if you have already used a 14 days trial and purchase the digital download with 30 free days, we will grant 16 so the total equals 30.  Let us know if you have any questions.</p>

[graytw]

<p><cite>TSR-DanielH wrote:</cite></p><blockquote><p><cite>GTTrial wrote:</cite></p><blockquote><p>Do I even get a free month? This is going to determine whether I buy the game or not, because I want it in my station account. Also, I read on another forum that you actually get 60 days not just 30. This needs to be a little clearer as it is extremely hard to understand as it is right now.</p></blockquote><p>I looked at your account and it appears that you played the game trial a while ago.  In the meantime we had a promotion that granted all of the expansions available at that time and some additional playtime.  It seems that the features granted by that promotion are causing this problem.  If you contact us through phone e-mail or chat support, then we should be able to help you.  The following link contains our contact information:</p><p><a rel="nofollow" href="http://help.station.sony.com/cgi-bin/soe.cfg/php/enduser/std_adp.php?p_faqid=10404" target="_blank">http://help.station.sony.com/cgi-bi...p?p_faqid=10404</a></p><p>Regarding the 30/60 free days, the 60 free days is not part of the digital download purchase.  The 60 free days you're referring to is part of the new retail box.  You can view that item at the following link:</p><p><a rel="nofollow" href="http://www.gamestop.com/Catalog/ProductDetails.aspx?product_id=75913" target="_blank">http://www.gamestop.com/Catalog/Pro...roduct_id=75913</a></p><p>Generally speaking, we will make sure that your total free game time equals the amount of free game time that comes with the software you purchased.  So, if you have already used a 14 days trial and purchase the digital download with 30 free days, we will grant 16 so the total equals 30.  Let us know if you have any questions.</p></blockquote><p>I went out and bought the EQ2 game from the store, and it was supposed to include the 60 days but it didn't activate 60 days for me. It also said:</p><p>The following features were previously activated for your account, so you may not receive additional benefit from them on this activation:</p><ul><li>TSO Retail Box Live SKU <ul><li>Station Players: Advanced Character Profiles </li><li>Station Players: Dynamic Item Database </li><li>Station Players: Screenshot and Image Storage </li><li>Station Players: Advanced Guild Tools </li><li>Entitlement: The Bloodline Chronicles </li><li>In-Game Item: Ring of T'Haen </li><li>Entitlement: The Splitpaw Saga </li><li>In-Game Item: Mysterious Shard </li><li>Entitlement: Desert of Flames + In-Game Item: Genie Bottle </li><li>Entitlement: Kingdom of Sky </li><li>Entitlement: The Fallen Dynasty </li><li>Entitlement: Echoes of Faydwer </li><li>Station Players: Advanced Leader Boards </li><li>Entitlement: Rise of Kunark </li></ul></li></ul><p>I really hope this can get fixed because I wanted to put this game on my one account in case I wanted to pay for the entire Station $30/month thingy. If I don't get the extra time, I'm going to be extremely disappointed. I tried contacting the customer support today but I forgot it was Thanksgiving in USA.</p><p>If I contact them tomorrow would the be able to reemburse me for at least 46 days? I really hope so <img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" /></p>

[TSR-DanielH]

<p><cite>graytw wrote:</cite></p><blockquote><p>I really hope this can get fixed because I wanted to put this game on my one account in case I wanted to pay for the entire Station $30/month thingy. If I don't get the extra time, I'm going to be extremely disappointed. I tried contacting the customer support today but I forgot it was Thanksgiving in USA.</p></blockquote><p>One thing to keep in mind is that the station access subscription($30/month) works slight different than that regular subscription.  Since a normal subscription is half the price, adding station access will cut your remaining game time in half and add it to the end of your current subscription time.  So, if you had 30 days of free time left and signed up for station access, it would charge you for station access now and then convert your 30 free days into 15 days at the end of your current billing cycle.  Please let me know if you have any questions.</p>