Soe payment problem

[magne]

<h1>Payment Error</h1><div><div><ul><li>We're Sorry. Unfortunately, your payment provider prevented this transaction from being completed. Please contact your payment provider directly to resolve this issue. You may also reattempt your purchase with a different method of payment. (Error: GC-430450)</li></ul></div><div><div><div><div><p>Sorry, we were unable to process your payment.</p><p>Please click on the following link for possible solutions to your error:</p><p><a href="http://help.station.sony.com/cgi-bin/soe.cfg/php/enduser/std_adp.php?p_faqid=18268" target="_blank">http://help.station.sony.com/cgi-bi...p?p_faqid=18268</a></p><form action="purchasePreview!input.action" accept-charset="UNKNOWN" enctype="application/x-www-form-urlencoded" method="post"></form><div><table cellspacing="0" cellpadding="0"><tbody><tr><td><a class="customButton pri1" href="#"><span><span style="text-decoration: underline;"><span style="color: #0066cc;">Continue</span></span></span></a></td></tr></tbody></table></div></div></div></div></div></div><p>I got this error with 3 different cards that one belongs to me and 2 others that are my mates, and all 3 give same error, my friend got a call from VISA saying that they thought some company tried to steal money from him or something, what is wrong with SOE pay system, been trying to pay for TSO expansion for 2 weeks now. same problem, called 3 times international and they said its my banks fault bla bla.. wierd that 3 norwegian banks dont work. Must be something with norwegian banks....</p><p>Also tried chat support that was useless , they couldnt do anything and one guy just said sorry and dropped connection....</p><p>Can someone pls fix this. i just wanna play this game ??</p><p>and if some customer support guy/chick is thinking of writing, contact your bank dont bother writing, i dont need useless answers, have been getting that for 2 weeks at least now.</p>

[Adba]

<p>SoE's system have properly added a "Fraud" flag to your account, that pretty much blocks it..</p><p> Apparantly such a flag persists through 14 days, where  you may not try to resubscribe meanwhile (someone correct me if wrong pls)</p><p>I know they just did it to me, and my account was <strong><span style="text-decoration: underline;">paid in full</span></strong>. <img src="/eq2/images/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" /></p>

[magne]

<p>if this is true, then that the biggest piece of ¤%#& system i have ever heard of.</p>

[Wingrider01]

<p>If oyu are overseas suspect that number 3 or 4 that is shown in your link is the issue with the account</p><ol><li><strong>Country matches your credit card</strong> - Many billing errors occur because the country that you've chosen (under the "Account Info" section of our billing system) does not match with the country designated with the credit or debit card you are using. Please make sure that both your account info and your credit card chosen are of matching countries. If you are unsure of your credit card's designated country, please call your bank or issuer. </li><li><strong>Country/Currency combination does not match -</strong>If the Country that you chose when creating your account does not match the currency set for your payment method, you will get this billing error.  Please contact <a href="http://help.station.sony.com/cgi-bin/soe.cfg/php/enduser/std_adp.php?p_faqid=10404"><span style="text-decoration: underline;"><span style="color: #000080;">Technical Support</span></span></a> to have this error corrected. </li></ol><p>There are international numbers availabe for you to call also, believe they are listed in the knowledge base</p>

[TSR-DanielH]

<p>I can't offer much beyond speculation without looking at the account directly, which we can't really do over the forums.  The fraud filter seems like a possibility, especially considering that you have tried several cards with different names on the account.</p><p>If your card simply will not work in our system then using a game card may be the best option for now.  The following website provides gamecards and can usually e-mail you the code after receiving payment so you don't need to wait for delivery:</p><p><a href="http://www.paybycash.com/soe/codelist.php" target="_blank" rel="nofollow">http://www.paybycash.com/soe/codelist.php</a></p>

[Zipha]

<p>My turn!!!</p><p>how about this one!!</p><p>We're Sorry. Unfortunately, your payment provider was unable to complete this purchase. These issues can be common with some payment providers. Please retry your purchase, or if issues persist, contact your payment provider directly to resolve this issue. You may also reattempt your purchase with a different method of payment. (Error: PT-100)</p><p>i have a AmX card that is prepaid? i bought it with $50. on it.</p>

[TSR-DanielH]

<p><cite>Ziphaer wrote:</cite></p><blockquote><p>My turn!!!</p><p>how about this one!!</p><p>We're Sorry. Unfortunately, your payment provider was unable to complete this purchase. These issues can be common with some payment providers. Please retry your purchase, or if issues persist, contact your payment provider directly to resolve this issue. You may also reattempt your purchase with a different method of payment. (Error: PT-100)</p><p>i have a AmX card that is prepaid? i bought it with $50. on it.</p></blockquote><p>When you say prepaid, is it the kind of card you buy from a retailer or was it issued by your bank?  If it's a card you bought from a retailer then the most common issue would be a lack of address information.  Whenever we attempt a charge we will contact the issuing bank and ask if the address information you provided is correct.  Prepaid cards will sometimes use the issuing bank's address, or even no address at all, though.  There's usually a customer service number on the back of the card that you can use to collect the necessary information.  If the problem persists at that point, then you'll probably want to contact our support line through phone, e-mail, or chat as suggested above.</p>

[sorayai]

<p>I'm having the same problem with my debit card, it's giving me the error and I'm trying to reactivate my account. what's going on? <img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" /></p>

[TSR-DanielH]

<p><cite>sorayai wrote:</cite></p><blockquote><p>I'm having the same problem with my debit card, it's giving me the error and I'm trying to reactivate my account. what's going on? <img src="/eq2/images/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" /></p></blockquote><p>Try contacting our support line through phone, chat, or e-mail so that we can look up the card and tell you what error message we're getting.  I doubt we will be able to tell you what is causing the problem over the forums, since we can not collect the necessary information.  The following link contains our various contact information:</p><p><a href="http://help.station.sony.com/cgi-bin/soe.cfg/php/enduser/std_adp.php?p_faqid=10404" target="_blank" rel="nofollow">http://help.station.sony.com/cgi-bi...p?p_faqid=10404</a></p>

[faith]

<p>My husband cant resub his account he's getting error PT-530 very frustrating sent in ticket to see if they can soprt it out.</p>

[mikbove]

<p><cite>Ziphaer wrote:</cite></p><blockquote><p>My turn!!!</p><p>how about this one!!</p><p>We're Sorry. Unfortunately, your payment provider was unable to complete this purchase. These issues can be common with some payment providers. Please retry your purchase, or if issues persist, contact your payment provider directly to resolve this issue. You may also reattempt your purchase with a different method of payment. (Error: PT-100)</p><p>i have a AmX card that is prepaid? i bought it with $50. on it.</p></blockquote><p>I keep getting this same message also and have tried on two different days to use my card.  I have a virgin prepaid mastercard in the uk and have used this card on at least two seperate occasions over the last year to pay for EQ2.  I normally use a different debit card.  However the last two times I used my virgin card it has worked no problems.  I am also able to use the same card on other game sites without any problems.  And before anyone asks yes I do have enough money on the card, that was the first thing I checked lol.</p><p>I'll leave it till tomorrow now before trying again, but if it doesnt work what do I do as I know it should work.</p>

[dawy]

<p>My wife posted earlier in the thread i still keep getting the PT-530 ERROR message its a normal visa card that only 2 days ago paid my wifes account,i've sent a ticket in but no ones been back in touch yet.</p>

[dawy]

<p>Its been over 24 hours since i put a ticket in over this issue and no response whatsoever,holidays or not thats pretty poor CS by any means this is the first time i might add that SOE's CS has been this poor normally they're spot on in this case however they've fallen short.</p>

[Narino]

<p>Same problem, my card expired, I tried to add my new one and got this error:</p><p>"We're Sorry.Unfortunately, your payment provider has indicated that your payment source may not be used for this type of purchase. Please contact your provider to resolve this issue or reattempt your purchase with a different method of payment. (Error: PT-606)"</p><p>wich I find odd since this is just the same card with a new expire date. I tried with another one and got a similar error.</p><p>I'm in Europe by the way.</p><p>Canceled account and will see if by the end of the month the problem is solved :/</p>

[TSR-DanielH]

<p>As mentioned previously, most of these issues will need to be handled through our standard phone, chat, or e-mail support.  We can't collect the necessary information to help you with this over the forums.</p><p>Regarding our response time, please keep in mind that last weekend was a holiday and most of us were off on Thursday/Friday.  When something like that happens we tend to get quite a few calls on the following Monday which keeps us from answering as many e-mails until it clears up.  Phone contacts will always be the fastest way to get a response.</p>

[BMouse]

<p>Hi Guys,</p><p>  Earlier on in the year I had this same problem happen to me. Message read:</p><p><strong>Payment ErrorWe're Sorry. Unfortunately, your payment provider was unable to complete this purchase. These issues can be common with some payment providers. Please retry your purchase, or if issues persist, contact your payment provider directly to resolve this issue. You may also reattempt your purchase with a different method of payment. (Error: PT-)</strong></p><p> I Petitioned SOE to help me work through the Issue, as I knew the problem was not with my account details, or my Credit Card. Reading the forums today I was sadened to see that there were a lota of other people having the same Issue as I was earlier on in the year. And these were the people that posted it on Forums. It makes me wander how many other people out there had the same problem.</p><p>  The GM's were helpful in helping me work through my petition. The end result of it was me deciding to scrap playing EQ2, and focus on playing another MMo. Frankly I can't be botherd having to go to some Random as Site to buy a SOE Gaming Card, so I can continue playing EQ2.</p><p> A few days back I logged onto Station launcher and saw that I had some Free game time on both my accounts. Great I thought. Lets log in and see whats changed over the last year. Liking what I saw, I decided to re-sub to EQ2. Here's hoping my Sub ticks over, and does'nt come up with the message I have Pasted into this  Forum post.</p>

[boogar]

<p>If you are using a pre-paid debit card , do not type your name on SOE's resubscribe site . Just type what the card says  such as  "GIFT CARD RECIPIENT"</p>

[TSR-DanielH]

<p><cite>Mortisia@Antonia Bayle wrote:</cite></p><blockquote><p>If you are using a pre-paid debit card , do not type your name on SOE's resubscribe site . Just type what the card says  such as  "GIFT CARD RECIPIENT"</p></blockquote><p>That varies between the different debit card providers, but some do use that as the name.  If you have any questions about what to enter then those cards usually have a customer service number on the back so that you can call and ask.</p>

[Abbis]

<p>Here is a doozy for you all.</p><p>im charged for 3 accounts but only have 2.  33.73 on 2 and 15.76 on a single.</p><p>I have 1 upgraded acount. and 1 regular acount.</p><p>To my calculations SOE owes me almost 2000.00 dollars.</p><p>I dont know which is my big account so I dont know which one to cancel on my card.</p><p>with 12 accouts on the big one, and a lvl 87 conjy, I dont want to lose them or my 5 year staus.</p><p>I have sent in game msg more than once about this. My husband advised me today its never been corrected.</p><p>maybe they can give it to Femi on Oasis in Plat</p>

[Abbis]

<p>whre i wrote 12 accounts thats 12 toons</p>

[Wingrider01]

<p><cite>Abbis wrote:</cite></p><blockquote><p>Here is a doozy for you all.</p><p>im charged for 3 accounts but only have 2.  33.73 on 2 and 15.76 on a single.</p><p>I have 1 upgraded acount. and 1 regular acount.</p><p>To my calculations SOE owes me almost 2000.00 dollars.</p><p>I dont know which is my big account so I dont know which one to cancel on my card.</p><p>with 12 accouts on the big one, and a lvl 87 conjy, I dont want to lose them or my 5 year staus.</p><p>I have sent in game msg more than once about this. My husband advised me today its never been corrected.</p><p>maybe they can give it to Femi on Oasis in Plat</p></blockquote><p>Upper right corner, Search the Knowledge Base, then chat support. Their hours are Monday through Friday 10 AM to 7 PM pacfic. Be sure to adjust those hours to match what ever time zone you live in, if you get a message stating the chat service is down for maintenance then you are outside the normal business hours of support. Or you can call them at<strong> </strong>1-858-537-0898 - note this is NOT a toll free number</p><p>Doubt that neither a in game GM or the forums can assist you since it will require specific personal information</p>