Login issue, "Active account required" and "Invalid username or password" error.

[pets]

<p>My account was working fine a month ago or so, but now when I try to log in I get an error.</p><p>When trying to login from station.com I get an error saying my username or password is invalid.</p><p>Or when trying to login from station launcher I get an error saying "We're sorry, but your login attempt has failed: Active account required."</p><p>I tried to reset my password, but it did not work. Never got any email.</p><p>Thanks in advance for your help.</p>

[Wingrider01]

<p><cite>petsku wrote:</cite></p><blockquote><p>My account was working fine a month ago or so, but now when I try to log in I get an error.</p><p>When trying to login from station.com I get an error saying my username or password is invalid.</p><p>Or when trying to login from station launcher I get an error saying "We're sorry, but your login attempt has failed: Active account required."</p><p>I tried to reset my password, but it did not work. Never got any email.</p><p>Thanks in advance for your help.</p></blockquote><p>Upper right corner, My Account, login to check the status of the account, as far as the email goes, is it the same email you are using now or have you possibly changed emails since you setup the account? Also if it is the same email, then check the spam filter location, some providers spam filters are a little over zealous.</p><p>Another thing to think of - there might have been an issue with your payment method, check your account and your payment method to see if the payment actual processed</p>

[pets]

<p><cite>Wingrider01 wrote:</cite></p><blockquote><p><cite>petsku wrote:</cite></p><blockquote><p>My account was working fine a month ago or so, but now when I try to log in I get an error.</p><p>When trying to login from station.com I get an error saying my username or password is invalid.</p><p>Or when trying to login from station launcher I get an error saying "We're sorry, but your login attempt has failed: Active account required."</p><p>I tried to reset my password, but it did not work. Never got any email.</p><p>Thanks in advance for your help.</p></blockquote><p>Upper right corner, My Account, login to check the status of the account, as far as the email goes, is it the same email you are using now or have you possibly changed emails since you setup the account? Also if it is the same email, then check the spam filter location, some providers spam filters are a little over zealous.</p><p>Another thing to think of - there might have been an issue with your payment method, check your account and your payment method to see if the payment actual processed</p></blockquote><p>Can't really check my status when I can't login.The issue is not directly with Everquest 2, I can't login to my global station.com account that has all the SOE games I have purchased.</p><p>Also I checked the spam box and nothing there. I was going to pay subscription to Everquest 2 and that's why I posted this here.</p>

[TSR-DanielH]

<p>Greetings,</p><p>If you contact our support line through phone, chat, or e-mail then we should be able to assist you with this.  We will probably need to verify your information and provide you with a temporary password.  The following link contains all of our contact information:</p><p><a href="http://help.station.sony.com/cgi-bin/soe.cfg/php/enduser/std_adp.php?p_faqid=10404" target="_blank" rel="nofollow">http://help.station.sony.com/cgi-bi...p?p_faqid=10404</a></p>