Downloading Assets...

[olol]

<p>Hi, when i start everquest on the caching appereance screen is a little window in the right corner who stands "downloading assets... 5.7 MB" but i wait now since 2 hours and nothing happens!?</p><p>Whats that and what can i do?</p>

[Leucippus]

<p>Same here.</p><p>Two different computers, one running Vista 64 the other running Windows 2000.</p><p>If I had to take a guess, I would say I need to change a setting on my external firewall. However, I have not idea what that setting would be. I did not see any patch notes for today.</p><p>-Leucippus</p>

[Notfuzzy]

<p>Same problem here. Was working fine yesterday but unable to get past the cache screen this morning.  Any ideas?</p>

[Notfuzzy]

<p>Okay, my bad...I should have tried this first...Seems to be a firewall issue. Not sure what may have changed but, I enabled Gaming Mode in the firewall and now it loads. </p><p>BTW I use AVG Internet Security which , now that I look at the log, did update overnight so I don't know if it was a game update or firewall update that caused the issue. Anyone know if this is a problem in other firewall/security products?</p>

[TSR-DanielH]

<p><cite>Notfuzzy wrote:</cite></p><blockquote><p>BTW I use AVG Internet Security which , now that I look at the log, did update overnight so I don't know if it was a game update or firewall update that caused the issue. Anyone know if this is a problem in other firewall/security products?</p></blockquote><p>It's not uncommon for the game to get flagged by firewalls since it autoupdates.  Even though you have an entry for the game in the firewall it can stop working after an updates since it stops recognizing it as the same program.  Usually removing the firewall exception for the game before re-adding it will correct the issue.</p>

[olol]

<p>Hm, I deactivate the Firewall and my AntiVirus and the problem is still there.</p>

[TSR-DanielH]

<p><cite>ololol wrote:</cite></p><blockquote><p>Hm, I deactivate the Firewall and my AntiVirus and the problem is still there.</p></blockquote><p>What version of the launcher are you using?  If you're using the older style launchpad then try using the station launcher available here:</p><p><a href="http://launcher.station.sony.com/" target="_blank" rel="nofollow">http://launcher.station.sony.com/</a></p><p>I would advise using that program at least for the download process.  Also, are you starting the game by right clicking and selecting 'run as administrator'?  If not, please do so.</p>

[Leucippus]

<p>Is there a post that lists what resources the game is using? I use an external (hardware) firewall and would need to know what ports to open for EQ2?</p><p>Also, I use the default patcher, which runs fine, and run as administrator.</p><p>The game hangs when trying to zone to character select from the launchpad.</p><p>Sincerely,</p><p>-Leucippus</p><p>P.S. On a desktop shortcut on Vista, select Properties->Shortcut->Advanced->Run as Administrator in addition to the same selection on the Compatability tab to avoid having to right click and select run as administrator each time one launches the games. Seems one has to select Run as Administrator in two spots on a shortcut to actually Run as Administrator by default.</p>

[olol]

<p>I use Vista 64 bit, yes i start it always with Administrator, it runs like an year now without any problems, but today there was a update at Launchpad, dont know for what. And now i got this problem, i think that comes from that.</p><p>I try that new Launchpad you posted now, i'll be back.</p>

[TSR-DanielH]

<p><cite>Leucippus wrote:</cite></p><blockquote><p>Is there a post that lists what resources the game is using? I use an external (hardware) firewall and would need to know what ports to open for EQ2?</p></blockquote><p>The following site has some great information about how to set up individual routers for use with the game:</p><p><a href="http://www.portforward.com/english/routers/port_forwarding/routerindex.htm" target="_blank" rel="nofollow">http://www.portforward.com/english/...routerindex.htm</a></p><p>Here's the raw ip/port information if your hardware is not on that list:</p><p>EverQuest II LaunchPad and Patch Servers A TCP connection is initiated from the LaunchPad client port > 1023 to patch.station.sony.com port 7000. A UDP connection is initiated from the LaunchPad client port > 1023 to sdlaunchpad1.station.sony.com and sdlaunchpad2.station.sony.com port range 3016-3021 and 9700-9703.EverQuest II Patch:A TCP connection is initiated from the EverQuest II client port > 1023 to patch.everquest2.com, abepatch.everquest2.com, laepatch.everquest2.com, or amspatch.everquest2.com at port 7010. Some of the above patchers resolve to multiple IP addresses, so if you have a strict outbound firewalling policy, be sure to check for all IP addresses using a DNS lookup tool.EverQuest II Game Client:UDP connections are initiated from the EverQuest II client port >1023 to servers on UDP ports 9100, and UDP ports in the range 32800-33000. Additionally, ICMP messages type 0 (echo reply), 3 (unreachable), 8 (echo request) and 11 (expired) should be permitted bi-directionally between the client PC and the EverQuest II servers.EverQuest II Servers Subnets:There are multiple IP addresses for the Patch and LaunchPad clusters, and they may change as the network demands, so check often using a DNS lookup tool if you provide a specific firewall rule for these services. The EverQuest II server IP addresses are currently in these subnets: 64.37.158.*, 199.108.11.*, 199.108.12.*, 199.108.13.*, 199.108.202.*, 199.108.203.*, 195.33.135.*</p>

[Spritelady]

<p>I was getting stuck at Caching.  I deleted the items in the Cache folder in the EQ2 directory and was able to get in.</p>

[Leucippus]

<p>Hmm, completely bypassing my hardware firewall by plugging the network cable into the modem (and doing the necessary restarts) did not fix the situation.</p><p>Any thoughs or suggestions? I thought for sure it would be a configuration issue with my firewall since I have two computers behaving the same, running different operating systems.</p><p>-Leucippus</p>

[TSR-DanielH]

<p><cite>Leucippus wrote:</cite></p><blockquote><p>Hmm, completely bypassing my hardware firewall by plugging the network cable into the modem (and doing the necessary restarts) did not fix the situation.</p><p>Any thoughs or suggestions? I thought for sure it would be a configuration issue with my firewall since I have two computers behaving the same, running different operating systems.</p><p>-Leucippus</p></blockquote><p>Have you tried deleting the 'cache' folder as suggested above?  That seems to have corrected the issue for the other poster.</p>

[Bellenoche]

<p>Same issue here for 2 different computers. deactivated the firewall, deleted cache folder contents, and using new launcher and still sitting at the cache apperances.</p>

[Torzi]

<p>Same problem here, but nothing I've tried has made any difference.</p><p>I use Norton 360, and it immediately asked for rule updates after this morning's update frm the station launcher. I have not had any problems with any application accessing the network with N360 (including EQII). If I launch from Station Launcher, the executable (which reads Nov. 9 in window border??) becomes unresponsive as soon as the "Cashing Appearances" status bar comes up. If I launch directly from the executable, I'm asked to login, which is successful, and then again the freeze at "Caching Appearances".</p><p>Only files that show modification on every restart are EQIIui.log (0KB, empty file), and EQIIUIfontszcal801b.TTF.fot (2KB)</p><p>Router shows constant traffic between my machine and TCP:208.111.170.62:80, and once to UDP:199.108.202.161:9100 on login. The TCP traffic is fairly steady at about about 5KB/s outgoing, and 3KB/s incoming. I am using the Najena server.</p><p>I've tried uninstalling yesterday's update to WinXP,  clearing the cache folder as suggested above, completely dropping the firewall (network wide!), and running a full-scan check on my EQII install (from the station launcher), but the executable always stops responding at the exact ame point. Music continues to play until the track ends, and I'll occasionally see 1% CPU use from EQ2, but it appears to be stuck waiting for something.</p><p>Any other suggestions? Do you need more information?</p>

[Leucippus]

<p>Yeah, deleting the cache directory, or its contents anyway, was the first thing I tried.</p><p>Then I noticed there are three cache directories, or directories with cache in its name, so I deleted the contents of all three of those, instead of just the two I was used to cleaning up periodically.</p><p>Just now I searched for *cache* on the Vista 64 machine, and deleted all those files, but not the subdirectories.</p><p>I still hang at the same spot.</p><p>So, I fired up a third machine, my notebook, and tried to connect. Same result, but a little different. (Also, the notebook is not connected to the firewall, but the Vista 64 machine is again.) (the notebook runs Vista 64 also)</p><p>There was a subtle difference in the crashes between the Vista 64 machine and the notebook. That bird in the lower right corner, it counted down to blank from 3.0 on the notebook, but is just stuck at 8.0 KB on the Vista 64 machine.</p><p>How strange. I don't have a 2nd ISP to try.</p><p>-Leucippus</p>

[Leucippus]

<p>More info:</p><p>Task manager lists EQ2 on the Vista 64 desktop as "running" but the notebook show it as "not responding".</p><p>-Leucippus</p>

[Leucippus]

<p>Is there a setting file I could try deleting?</p><p>All three computers have the same settings, more or less. I keep copying them, so my settings file could be quite old, initially years old actually.</p><p>As much as I hate to do it, I might have to redo my game settings from scratch.</p><p>-Leucippus</p><p>P.S. At least the Vista 64 desktop and the notebook are being consistent, I just tried deleting the cache information again.</p>

[Olvig]

<p>Can we please, please, please get some one on from tech support that can help us?  There seem to be multiple people posting about the exact same problem, including me.  All of these people had no problem logging on just prior to this morning's patch.  Very elementary troubleshooting technique points directly to the patch from this morning.  Telling people to make various and sundry random changes to their configuration will NOT solve the problem.  By the way, I have tried all the changes suggested thus far without success.  What needs to be happening:  The developers that coded this latest update from this morning need to be trouble shooting the changes that were introduced.  If this is already the case, then a representative from Tech support needs to be updating us on the progress.  Thank you for listening.</p>

[Archemperor]

<p><span >Since the update this morning, I cannot log in past the Caching Appearances message either.  I tried deleting the Cache folder in the EQ2 directory, but I still am not getting anywhere.  I also keep getting some picture of a walking dragon of some sort walking in the upper right hand corner of the screen.  That's interesting.</span></p><p>HP w/ Windows XP, AMD Athalon 64 X2 Dual Core 4600, 2GB RAM, NVIDIA GeForce 6150 LE</p>

[Megomas]

Same problem here on 2 different Clients in two different Networks... also cleared cache and nothing blocks. Also use Windows 7 64-Bit. That seems the problem. Please help

[Leucippus]

<p><cite>Megomas wrote:</cite></p><blockquote>Same problem here on 2 different Clients in two different Networks... also cleared cache and nothing blocks. Also use Windows 7 64-Bit. That seems the problem. Please help</blockquote><p>I have the problem on Vista 64 and Windows 2000; so, I don't think the problem is Windows 7 specific.</p><p>-Leucippus</p>

[TSR-DanielH]

<p>I don't see any update listed for Everquest 2 itself.  The update must have been for LoN or the station launcher itself since I don't see anything in the EQ2 update notes for today.  Also, I have been unable to reproduce the error on my end so far.</p><p>For the people experiencing this issue, have you tried loading the game from the Everquest2.exe file in the game directory?  That would only be a temporary workaround but it may let you into the game for now.</p><p>I'm still investigating this issue and I'll post more information as when I find out more.</p>

[Archemperor]

<p><cite>TSR-DanielH wrote:</cite></p><blockquote><p>For the people experiencing this issue, have you tried loading the game from the Everquest2.exe file in the game directory?  That would only be a temporary workaround but it may let you into the game for now.</p></blockquote><p>Just tried it...same problem.</p>

[Torzi]

<p>The only time my firewall asks for new permissions is when files have changed...</p><p>EverQuest2.exe,  SOEBuild: 6034L, SOEVersionString: 2009/11/9 12:18:46</p><p>file was built 2 days ago... but released today.</p><p>Tried launching directly from executable already, as mentioned in my previous post.</p>

[Bellenoche]

<p>If there is not update where is the little dragon ( lower right corner for me) coming from then?</p>

[geckoslayer]

<p>Tried from the everquest2.exe file and i get the same results. Stuck in the Caching Apperances screen. It will load into the game after about a 15 min wait but if i ever log out it gets stuck again. Was on before the update and was not having the problem, only occured after the update.</p><p>Intel Core 2 Quad Q600 LGA 775</p><p>5632MB DDR2</p><p>NVIDIA GeForce 8800GTS 320MB PCI-E x16 1.0</p><p>Windows 7</p>

[Megomas]

<p><cite>TSR-DanielH wrote:</cite></p><blockquote><p>For the people experiencing this issue, have you tried loading the game from the Everquest2.exe file in the game directory?  That would only be a temporary workaround but it may let you into the game for now.</p></blockquote><p>does not work for me.</p>

[olol]

<p>Back <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /></p><p>I try it all, Cache, other LaunchPad, Firewall and AntiVirus disabled, at least to start everquest2.exe directly without launchpad. Nothing helps <img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" /></p><p>I think this comes really from the patch today, like Daniel said, something with LoN or so.</p><p>Hope we can find the problem.</p>

[Bellenoche]

<p>ok this may be the eq withdraw migraine talking but....</p><p> everyone is hanging up on cache appearances.. correct?</p><p>Tech said no game update but lon update... correct?</p><p>read today new lon loot card is a backpack that you see when equiped... correct?</p><p>so wouldnt logic dictate that if it is a graphic appearance hang up that the cause  is most likely this backpack?</p>

[Leucippus]

<p>Another attempt at a fix that did not work:</p><p>(1) Delete the cache directories.</p><p>(2) Delete all but the eq2.exe file from the eq2 directory, but not the subdirectories.</p><p>Load the game, the game rebuilds the eq2 base directory, with default configuration files.</p><p>Same result, no change. So, a corrupt configuratoin file does not seem to be the cause.</p><p>-Leucippus</p>

[Torzi]

<p>I also found the previously released Everquest2.exe (Build 6020L, 2009/11/2 15:58:26) tucked away, and tried that as well... same freeze at same exact point.</p><p>Perhaps this problem is server-side?</p>

[Leucippus]

<p>I tried running everquest2.exe directly, no change.</p><p>-Leucippus</p>

[Leucippus]

<p>Is there a standalone LoN client I could download, install to the EQ2 directory, and hopefully have share the same files?</p><p>If so, then maybe we could test that LoN backpack theory by having a standalone LoN client download the needed file.</p><p>-Leucippus</p>

[Rothgar]

<p>Check your eq2.ini file to see if you have a line, cl_resource_address.</p><p>If you do, try removing that line and see if it fixes your problem.</p><p>We are currently looking into it.</p>

[Leucippus]

<p>I did not have that line in eq2.ini</p><p>I did have it in eq2_default.ini. I deleted that line from this file, but the patcher (presumably) reloaded the line.</p><p>No change.</p><p>-Leucippus</p>

[Archemperor]

<p>Did not have the line either.</p>

[Rothgar]

<p><cite>Leucippus wrote:</cite></p><blockquote><p>I did not have that line in eq2.ini</p><p>I did have it in eq2_default.ini. I deleted that line from this file, but the patcher (presumably) reloaded the line.</p><p>No change.</p><p>-Leucippus</p></blockquote><p>My apologies, you're right it would be in the eq2_default.ini, not eq2.ini.</p><p>Please try removing the line again from the INI file, then run everquest2.exe directly.  Do not run the patcher or it'll replace the INI file like you mentioned.</p><p>Let me know if that resolves the problem for you.</p><p>Also, can you tell me if your patcher was enabled to download optional assets like voice-overs?</p><p>Thanks!</p>

[Leucippus]

<p><cite>Rothgar wrote:</cite></p><blockquote><p>Check your eq2.ini file to see if you have a line, cl_resource_address.</p><p>If you do, try removing that line and see if it fixes your problem.</p><p>We are currently looking into it.</p></blockquote><p>Jackpot! I am in!</p><p>Delete the line Rothgar mentioned from  eq2_default.ini. I did not have that line in eq2.ini.</p><p>Load the game using Everquest2.exe.</p><p>Note: If you load the game from the patcher, eq2.exe.</p><p>(1) Run eq2.exe , then exit it before logging in, but after the patch is complete.</p><p>(2) Delete the line Rothgar mentioned from eq2_default.ini, the patcher will "repair" this file for you.</p><p>(3) Start to game using Everquest2.exe ... remember to Run as Administrator.</p><p>Hurray! Thanks Rothgar.</p><p>-Leucippus</p>

[Leucippus]

<p>I have the patcher set to download everything, including voice-overs.</p><p>I check that setting from time to time because it tends to turn itself off, or at least it turned itself off once.</p><p>-Leucippus</p>

[Rothgar]

<p>Ok, thank you for confirming that.  We're going to update the eq2_default.ini file on our patcher system to remove this line for now.  This should not have caused you any problems by having it in there, but apparently it has.  It also won't cause any issues from removing it.  So we'll go ahead and remove it now until we can fix the issue.</p><p>This line is used for the streaming client and will remain in your INI file if you patch the game using the streaming patcher available from the trial webpage.</p>

[geckoslayer]

<p>Fixed the problem for me as well. Thank you Rothgar <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /></p>

[Torzi]

<p>Yes! That worked for me as well.</p><p>delete line</p><p>cl_resource_address <a href="http://eq2.patch.station.sony.com/patch/eq2/assets/live/" target="_blank" rel="nofollow">http://eq2.patch.station.sony.com/p...q2/assets/live/</a></p><p>from eq2_default.ini</p><p>I also have the additional voice-overs selected for download.</p><p>Thank you for the support</p>

[Megomas]

<p>works for me as well.... thx for the fast support</p>

[olol]

<p><cite>Leucippus wrote:</cite></p><blockquote><p><cite>Rothgar wrote:</cite></p><blockquote><p>Check your eq2.ini file to see if you have a line, cl_resource_address.</p><p>If you do, try removing that line and see if it fixes your problem.</p><p>We are currently looking into it.</p></blockquote><p>Jackpot! I am in!</p><p>Delete the line Rothgar mentioned from  eq2_default.ini. I did not have that line in eq2.ini.</p><p>Load the game using Everquest2.exe.</p><p>Note: If you load the game from the patcher, eq2.exe.</p><p>(1) Run eq2.exe , then exit it before logging in, but after the patch is complete.</p><p>(2) Delete the line Rothgar mentioned from eq2_default.ini, the patcher will "repair" this file for you.</p><p>(3) Start to game using Everquest2.exe ... remember to Run as Administrator.</p><p>Hurray! Thanks Rothgar.</p><p>-Leucippus</p></blockquote><p>Yep that works <img src="/smilies/283a16da79f3aa23fe1025c96295f04f.gif" border="0" alt="SMILEY" /></p><p>Thanks Rothgar!</p>

[Archemperor]

<p>Worked for me, too.</p>

[TSR-DanielH]

<p><cite>Rothgar wrote:</cite></p><blockquote><p>We are currently looking into it.</p></blockquote><p>Thanks for the info.  I couldn't figure out what was causing this issue. <img src="/eq2/images/smilies/e8a506dc4ad763aca51bec4ca7dc8560.gif" border="0" /></p>

[lomst]

<p>In EQ2 Extended I'm having this problem too. hangs in "Caching assets". In the LaunchPad.log I see:</p><p>*Error: WebApp: log( "**** Condition game does not have feature id = 30145" )</p><p>Any suggestions?</p>

[NardacMM]

<p>I recently installed the game on a new computer.  The launcher got to about 6.1GB and then allowed me to play.  Everytime I zoned into a new zone for the first time, I had to download that zone (very annoying in Battlegrounds.)</p><p>.. So the amount of assets i need to download, as a result, is down to about 5.5GB after 3 weeks (I don't travel to many different zones)</p><p>Why can't I just leave the launcher running and have it download the remaining 5.5GB to my hard drive? That's the way it's been working for 10+ years.  Is it an error or do I need to change a setting?</p>

[DanKinney]

<p>We are working with the game team to get this created.</p><p>After the "Play" button lights up, it should begin "Preloading Game Assets" to get the rest of the game.  You can use this in the meantime to get the rest of the game.</p><p>-dan</p>

[Gilson]

I'm having the same problem and I did as suggested but everytime i start the game it "repairs" the eq2_default file. If I try open Everquest2.exe directly I receive another error message because I'm still downloading whole game. Any suggestion?

[TSR-JoshuaM]

<p><cite>Gilson wrote:</cite></p><blockquote>I'm having the same problem and I did as suggested but everytime i start the game it "repairs" the eq2_default file. If I try open Everquest2.exe directly I receive another error message because I'm still downloading whole game. Any suggestion?</blockquote><p>The instructions state to delete the line from your eq2_default.ini and run Everquest2.exe directly immediately after.   If you run the LaunchPad it will simply replace the line every time.  However, what is your specific issue?  Whats happening for you?</p>