Freezes up with sound locking up, have to power down to get out of game.. [Archive]

Atitroll

11-10-2009, 12:36 PM

Well, been a long time eq2 player since launch and am proud to say that I never once had a problem till now, long story short is this, been gone for almost two yrs from game, came back with different pc, have tried it with fresh installs on vista 32bit, and xp 64bit, and the problem remains the same...leading me to believe it is hardware related. I would think the sound would be to blame. Running up to date drivers for everything. Any idea's..? Please help!Game hard locks, cntrl alt del, does nothing, have to power down manually just to get out of game and back into windows.When it freezes it makes a repeating loud noise and bam stuck in whatever frame it was in...OS Name Microsoft(R) Windows(R) XP Professional x64 EditionVersion 5.2.3790 Service Pack 2 Build 3790Other OS Description Not AvailableOS Manufacturer Microsoft CorporationActivation Status Activation Pending (27 days remaining)System Name 11-2009System Manufacturer EVGA__System Model 122-YW-E173System Type x64-based PCProcessor EM64T Family 6 Model 23 Stepping 10 GenuineIntel ~3000 MhzProcessor EM64T Family 6 Model 23 Stepping 10 GenuineIntel ~3000 MhzBIOS Version/Date Phoenix Technologies, LTD 6.00 PG, 4/3/2009SMBIOS Version 2.5Windows Directory C:WINDOWSSystem Directory C:WINDOWSsystem32Boot Device DeviceHarddiskVolume1Locale United StatesHardware Abstraction Layer Version = "5.2.3790.3959 (srv03_sp2_rtm.070216-1710)"User Name 11-2009AdministratorTime Zone Central Standard TimeTotal Physical Memory 2,046.32 MBAvailable Physical Memory 1.52 GBTotal Virtual Memory 4.87 GBAvailable Virtual Memory 4.52 GBPage File Space 3.00 GBPage File C:pagefile.sys

Atitroll

11-10-2009, 12:38 PM

I/O Port 0x00000000-0x00000CF7 PCI busI/O Port 0x00000000-0x00000CF7 Direct memory access controller I/O Port 0x000003C0-0x000003DF PCI standard PCI-to-PCI bridgeI/O Port 0x000003C0-0x000003DF PCI standard PCI-to-PCI bridgeI/O Port 0x000003C0-0x000003DF PCI standard PCI-to-PCI bridgeI/O Port 0x000003C0-0x000003DF NVIDIA GeForce GTX 260 Memory Address 0xDA000000-0xDDFFFFFF PCI standard PCI-to-PCI bridgeMemory Address 0xDA000000-0xDDFFFFFF PCI standard PCI-to-PCI bridgeMemory Address 0xDA000000-0xDDFFFFFF PCI standard PCI-to-PCI bridgeMemory Address 0xDA000000-0xDDFFFFFF NVIDIA GeForce GTX 260 IRQ 23 NVIDIA nForce Serial ATA ControllerIRQ 23 NVIDIA nForce Serial ATA Controller Memory Address 0xFEFF0000-0xFEFF03FF High precision event timerMemory Address 0xFEFF0000-0xFEFF03FF System boardMemory Address 0xFEFF0000-0xFEFF03FF System board I/O Port 0x0000E000-0x0000EFFF PCI standard PCI-to-PCI bridgeI/O Port 0x0000E000-0x0000EFFF PCI standard PCI-to-PCI bridgeI/O Port 0x0000E000-0x0000EFFF PCI standard PCI-to-PCI bridge Memory Address 0xC0000000-0xCFFFFFFF PCI standard PCI-to-PCI bridgeMemory Address 0xC0000000-0xCFFFFFFF PCI standard PCI-to-PCI bridgeMemory Address 0xC0000000-0xCFFFFFFF PCI standard PCI-to-PCI bridgeMemory Address 0xC0000000-0xCFFFFFFF NVIDIA GeForce GTX 260 Memory Address 0xA0000-0xBFFFF PCI busMemory Address 0xA0000-0xBFFFF PCI standard PCI-to-PCI bridgeMemory Address 0xA0000-0xBFFFF PCI standard PCI-to-PCI bridgeMemory Address 0xA0000-0xBFFFF PCI standard PCI-to-PCI bridgeMemory Address 0xA0000-0xBFFFF NVIDIA GeForce GTX 260 I/O Port 0x000003B0-0x000003BB PCI standard PCI-to-PCI bridgeI/O Port 0x000003B0-0x000003BB PCI standard PCI-to-PCI bridgeI/O Port 0x000003B0-0x000003BB PCI standard PCI-to-PCI bridgeI/O Port 0x000003B0-0x000003BB NVIDIA GeForce GTX 260Channel 4 Direct memory access controller OK0x00000000-0x00000CF7 PCI bus OK0x00000000-0x00000CF7 Direct memory access controller OK0x00000010-0x0000001F Motherboard resources OK0x00000020-0x00000021 Programmable interrupt controller OK0x00000022-0x0000003F Motherboard resources OK0x00000040-0x00000043 System timer OK0x00000044-0x0000005F Motherboard resources OK0x00000061-0x00000061 System speaker OK0x00000062-0x00000063 Motherboard resources OK0x00000065-0x0000006F Motherboard resources OK0x00000070-0x00000073 System CMOS/real time clock OK0x00000074-0x0000007F Motherboard resources OK0x00000080-0x00000090 Direct memory access controller OK0x00000091-0x00000093 Motherboard resources OK0x00000094-0x0000009F Direct memory access controller OK0x000000A0-0x000000A1 Programmable interrupt controller OK0x000000A2-0x000000BF Motherboard resources OK0x000000C0-0x000000DF Direct memory access controller OK0x000000E0-0x000000EF Motherboard resources OK0x000000F0-0x000000FF Numeric data processor OK0x00000170-0x00000177 Secondary IDE Channel OK0x000001F0-0x000001F7 Primary IDE Channel OK0x00000295-0x00000314 Motherboard resources OK0x00000376-0x00000376 Secondary IDE Channel OK0x000003B0-0x000003BB PCI standard PCI-to-PCI bridge OK0x000003B0-0x000003BB PCI standard PCI-to-PCI bridge OK0x000003B0-0x000003BB PCI standard PCI-to-PCI bridge OK0x000003B0-0x000003BB NVIDIA GeForce GTX 260 OK0x000003C0-0x000003DF PCI standard PCI-to-PCI bridge OK0x000003C0-0x000003DF PCI standard PCI-to-PCI bridge OK0x000003C0-0x000003DF PCI standard PCI-to-PCI bridge OK0x000003C0-0x000003DF NVIDIA GeForce GTX 260 OK0x000003F6-0x000003F6 Primary IDE Channel OK0x000004D0-0x000004D1 Motherboard resources OK0x00000880-0x0000088F Motherboard resources OK0x00000960-0x00000967 NVIDIA nForce Serial ATA Controller OK0x00000970-0x00000977 NVIDIA nForce Serial ATA Controller OK0x000009E0-0x000009E7 NVIDIA nForce Serial ATA Controller OK0x000009F0-0x000009F7 NVIDIA nForce Serial ATA Controller OK0x00000B60-0x00000B63 NVIDIA nForce Serial ATA Controller OK0x00000B70-0x00000B73 NVIDIA nForce Serial ATA Controller OK0x00000BE0-0x00000BE3 NVIDIA nForce Serial ATA Controller OK0x00000BF0-0x00000BF3 NVIDIA nForce Serial ATA Controller OK0x00000D00-0x0000FFFF PCI bus OK0x00001000-0x0000107F Motherboard resources OK0x00001080-0x000010FF Motherboard resources OK0x00001400-0x0000147F Motherboard resources OK0x00001480-0x000014FF Motherboard resources OK0x00001800-0x0000187F Motherboard resources OK0x00001880-0x000018FF Motherboard resources OK0x00001C00-0x00001C3F NVIDIA nForce System Management OK0x00001C80-0x00001CBF NVIDIA nForce System Management OK0x0000E000-0x0000EFFF PCI standard PCI-to-PCI bridge OK0x0000E000-0x0000EFFF PCI standard PCI-to-PCI bridge OK0x0000E000-0x0000EFFF PCI standard PCI-to-PCI bridge OK0x0000EF00-0x0000EF7F NVIDIA GeForce GTX 260 OK0x0000F300-0x0000F30F NVIDIA nForce Serial ATA Controller OK0x0000F800-0x0000F80F NVIDIA nForce Serial ATA Controller OK0x0000FD00-0x0000FD0F Standard Dual Channel PCI IDE Controller OKIRQ 0 High precision event timer OKIRQ 5 NVIDIA nForce System Management OKIRQ 8 High precision event timer OKIRQ 9 Microsoft ACPI-Compliant System OKIRQ 13 Numeric data processor OKIRQ 14 Primary IDE Channel OKIRQ 16 NVIDIA GeForce GTX 260 OKIRQ 17 TRENDnet 300Mbps Wireless N Adapter OKIRQ 20 Microsoft UAA Bus Driver for High Definition Audio OKIRQ 21 Standard Enhanced PCI to USB Host Controller OKIRQ 22 Standard OpenHCD USB Host Controller OKIRQ 23 NVIDIA nForce Serial ATA Controller OKIRQ 23 NVIDIA nForce Serial ATA Controller OK

Atitroll

11-10-2009, 12:39 PM

0xDA000000-0xDDFFFFFF PCI standard PCI-to-PCI bridge OK0xDA000000-0xDDFFFFFF PCI standard PCI-to-PCI bridge OK0xDA000000-0xDDFFFFFF PCI standard PCI-to-PCI bridge OK0xDA000000-0xDDFFFFFF NVIDIA GeForce GTX 260 OK0xC0000000-0xCFFFFFFF PCI standard PCI-to-PCI bridge OK0xC0000000-0xCFFFFFFF PCI standard PCI-to-PCI bridge OK0xC0000000-0xCFFFFFFF PCI standard PCI-to-PCI bridge OK0xC0000000-0xCFFFFFFF NVIDIA GeForce GTX 260 OK0xDC000000-0xDCFFFFFF NVIDIA GeForce GTX 260 OK0xFEFF0000-0xFEFF03FF High precision event timer OK0xFEFF0000-0xFEFF03FF System board OK0xFEFF0000-0xFEFF03FF System board OK0xDFFFF000-0xDFFFFFFF Standard OpenHCD USB Host Controller OK0xDFFFE000-0xDFFFE0FF Standard Enhanced PCI to USB Host Controller OK0xDFFFD000-0xDFFFDFFF NVIDIA nForce Serial ATA Controller OK0xDFFFC000-0xDFFFCFFF NVIDIA nForce Serial ATA Controller OK0xDFEF0000-0xDFEFFFFF TRENDnet 300Mbps Wireless N Adapter OK0xDFFF4000-0xDFFF7FFF Microsoft UAA Bus Driver for High Definition Audio OK0xE0000000-0xEFFFFFFF Motherboard resources OK0xFFFF0000-0xFFFFFFFF System board OK0x0000-0x9FFFF System board OK0xFEC00000-0xFEC00FFF System board OK0xFEE00000-0xFEE00FFF System board OK0xA0000-0xBFFFF PCI bus OK0xA0000-0xBFFFF PCI standard PCI-to-PCI bridge OK0xA0000-0xBFFFF PCI standard PCI-to-PCI bridge OK0xA0000-0xBFFFF PCI standard PCI-to-PCI bridge OK0xA0000-0xBFFFF NVIDIA GeForce GTX 260 OK0xC0000-0xDFFFF PCI bus OK0xF0000-0xFFFFF System board OK0x100000-0x7FEDFFFF System board OK0x7FEE0000-0x7FEFFFFF System board OK0x7FF00000-0xFEBFFFFF PCI bus OK

TSR-DanielH

11-10-2009, 03:56 PM

Greetings,You mention that you think this is a problem with the sound hardware. Have you tried disabling that sound hardware through the control panel? That option should be located in the System options section under the Device Manager. You can then right click and select disable on your sound hardware. Then start the game again and that should tell us whether or not the sound hardware is causing the crash. You can re-enable it later by right clicking on the same icon.

Atitroll

11-10-2009, 07:52 PM

Well, I just logged around 2 hrs or so I guess, and no issues with the sound turned off. However, do you think it is the intel HD Audio intergrated that would cause such as a fuss in the first place. Settings are on 64 sounds, miles sound 2d, nothing special. I have a Audigy 2ZS just laying here, do you think it would be ok, I never had any issues with it in the past however.Thanks...

TSR-DanielH

11-10-2009, 08:04 PM

<cite>Atitroll wrote:</cite><blockquote>Well, I just logged around 2 hrs or so I guess, and no issues with the sound turned off. However, do you think it is the intel HD Audio intergrated that would cause such as a fuss in the first place. Settings are on 64 sounds, miles sound 2d, nothing special. I have a Audigy 2ZS just laying here, do you think it would be ok, I never had any issues with it in the past howeverThanks...</blockquote>Well, generally speaking I do not think the integrated chip should cause that much trouble. It seems to be doing so in this case, though.You may want to try running a driver cleaner program before attempting to reinstall the audio drivers.

Atitroll

11-10-2009, 11:11 PM

but it has been fresh installs, only installed the drivers one time...

BDoodle

11-10-2009, 11:44 PM

I was getting this issue myself, thought it was related to the DirectX issue that I was also having, as sometimes it would crash to desktop with the error.I tried a number of things to fix or work around it and disabling sound was the next on my list, (there is earlier mention in the forums that voice/sound was crashing some people.)But, after disabling DEP for EQ2, removing latest version drivers for my video card and replacing with a very early version, and finally playing with hardward acceleration, (reducing it,) the crashes stopped and I have been using sound and voice all the time. There were no updates at the time from my last crash to no more crashes, so I'm pretty confident that it was a conflict in my system.Incidentally, reducing hardware acceleration can cause other issues, but at the same time it can aid in isolating the conflict.At the risk of sounding like Daniel, if you've updated the Nvidia drivers to one of the 19x.xx versions, you would do well to completely remove these drivers and install the 186.xx version.I hope you find this helpful, BD

TSR-DanielH

11-11-2009, 03:42 PM

<cite>BDoodle wrote:</cite><blockquote>At the risk of sounding like Daniel,</blockquote>You're a brave man to take such risks.I agree with the man who sounds like myself. Even if the current Nvidia drivers aren't causing this issue, we could fix the problem without realizing it if we just trade one crash for another. At the moment I would advise using the 186 version of the Nvidia driver.